The techs performing the services are great. The administrative side of the company is a train wreck. Customer service takes you to an overseas call center where they can’t answer anything beyond the... Ver mais
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Localização
Trocar localização6950 Northeast 14th Street, Suite 31, 50023 Ankeny, Iowa, US
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Veja o que dizem as avaliações
Aptive has kept our home bug-free for several years. Like the people before him, Dustin continued that tradition of excellence. Aptive people have always asked about area that need emphasis, and expla... Ver mais
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I’ve never had problems with Aptive, they have always been prompt and courteous while the actual service is effective at pest and rodent control around my home. I docked a star because of cost. I only... Ver mais
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The Aptive team has been great to deal with. Clear communications through text along with pictures of the work performed. I look forward on the reduction of pests.
A empresa respondeu
Detalhes da empresa
Welcome to Aptive Pest Control
Escrito pela empresa
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Informações de contato
6950 Northeast 14th Street, Suite 31, 50023, Ankeny, Iowa, Estados Unidos
- 15154171185
We overthink pests so you don't have to.
4,3
Excelente
102 avaliações
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Lied about contract
I only signed up because I liked the guys that sold me at the door. They were young and just learning to sell, so I gave them a chance. They guaranteed that if I sold my home, I would be able to get out of my contract. I cannot take the service with me to a rental property. Now, they are fighting me on it stating that’s not true. It’s awful and terrible customer service. How can anyone be expected to keep a service for their home after they sell it and move on to a rental that they do not control. Despicable.
8 de novembro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Jessica,
Thank you for taking the time to share your feedback. We truly appreciate every customer’s perspective, especially when it highlights areas where we can improve.
I’m very sorry to hear about your experience with the contract and the concerns you’ve had regarding moving your service. At Aptive, we aim to provide clear information and excellent customer service, and it’s clear in this case we fell short of your expectations. We take your concerns seriously, and we want to make things right.
We’d appreciate the opportunity to review your account and discuss your situation in detail. Please reach out to us directly at socialmedia@goaptive.com so we can fully understand your experience and work toward a resolution. At Aptive, we value every customer and their trust, and we are committed to improving our processes to ensure clarity and satisfaction for everyone we serve.
-Jasmine
Aptive Review of Preston
Preston did a great job and explained what he was about to do.
6 de novembro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi there,
We’re glad to hear that Preston provided thorough service and clearly explained each step! At Aptive, we strive to make every visit informative and effective, so our customers feel confident in the care we provide. Thank you for choosing Aptive and trusting us to protect your home!
-Jasmine
Resposta da Aptive Pest Control - Des Moines
Hi Larry,
Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re glad to hear that our team provided service that was both friendly and informative. Our goal is to make every visit thorough, professional, and educational so our customers feel confident in the care we provide.
We truly appreciate your trust in Aptive and your feedback. It means a lot to our team and encourages us to continue delivering attentive, high-quality service for every home we protect.
-Jasmine
How great their service is
Technicians always text when they will be coming and fully explain with pictures what they have done if we weren’t home at that time!
24 de outubro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Cynthia,
Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that our service professionals keep you informed with texts and photos, even when you’re not home. Clear communication and thorough service are values we take great pride in, and it’s wonderful to know that reflected in your visits.
We truly appreciate your trust in Aptive and your feedback. It inspires our team to continue providing attentive, professional, and reliable service for every home we protect.
-Jasmine
Worked better than expected
Worked better than expected, and allowed me to spend time outside enjoying our new deck and hot tub
30 de outubro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Cynthia,
We’re so glad to hear that our service exceeded your expectations! At Aptive, we aim to make sure your home is well-protected so you can spend more time enjoying the things you love, like your new deck and hot tub.
Thank you for trusting Aptive to keep your home comfortable and protected. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to serve you.
-Jasmine
Technicians are pleasant and…
Technicians are pleasant and professional. Alerts me when they have arrived.
15 de outubro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Phyllis,
Thank you for taking the time to share your experience! We’re thrilled to hear that our service professionals are pleasant, professional, and keeping you informed when they arrive. Your feedback means a lot to us and it’s wonderful to know our team is providing the service and communication you expect.
We appreciate you being a part of the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
Aptive Pest Control has deceptive business practices
This company has deceptive business practices. For example, they differentiate between the initial visit and the "standard" treatment. Both cost the same, but the first visit was the most thorough, and after that, it all went down hill. I thought my contract was up after paying them for the 9 visits they were here and received full money for - but then they played a "word game" and said the "initial" visit does not count. I just had them here for the 10th and last time. My contract says they will take care of wasps. But the guy that came here last told me he would not replace the wasp traps, even though wasps have been coming in the house. They often don't fill the bait stations. One even opened my mailbox and said he notice a bug in the mailbox so he sprayed in there. I always thought it was a federal offense to open other's mailboxes. Anyway, any time they don't have supplies on hand, they either say you don't need it or give you something else. I got a mouse glue board given to me to take care of flies, for instance. Sometimes their applicator tells me that their products are junk and do nothing, so they won't provide what they are supposed to. They are very cheap in that way, and also expect that I should provide water for their chemicals - and if I don't, they go get it from the neighbors. They also don't listen to your complaints. They do not care about their customers or their reputation- at least from my experience with them.
9 de outubro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Ella,
Thank you for taking the time to share your experience. We sincerely apologize that your service did not meet your expectations, and we truly appreciate the level of detail you provided. At Aptive, we take every customer concern seriously and aim to provide clear communication, effective treatments, and a high level of professionalism with every visit.
We are sorry to hear about the issues you experienced regarding your treatments, supplies, and interactions with our service professionals. This is not the standard we strive for, and we would like the opportunity to review your account, address the concerns you’ve outlined, and ensure any unresolved issues are corrected.
Please reach out to us directly at socialmedia@goaptive.com so we can make sure your concerns are properly addressed. Your feedback is important and helps us continue improving our service for all of our customers.
-Jasmine
Listens to issues
The person that comes always listens to my issues and is friendly.
4 de outubro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Glenda,
Thank you for sharing your feedback! We’re delighted to hear that our team member has been attentive, friendly, and responsive to your concerns. At Aptive, we take pride in providing not only effective pest control but also a service experience where our customers feel heard and valued.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
Resposta da Aptive Pest Control - Des Moines
Hi Brian,
Thank you for sharing your feedback! We’re glad to hear that our team provided professional service and clear communication throughout your experience. At Aptive, we strive to deliver attentive, knowledgeable, and reliable service every visit, and it’s wonderful to know our efforts made a difference for you. We truly appreciate you choosing Aptive and look forward to continuing to keep your home comfortable and protected!
-Jasmine
Tech was attentive to our specific…
Tech was attentive to our specific needs, worked efficiently and was very pleasant.
27 de setembro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Margaret,
Thank you for taking the time to share your experience! It’s great to hear that our service professional was able to focus on your specific needs while working efficiently and maintaining a friendly, professional demeanor. At Aptive, we aim to make every service visit as seamless and tailored as possible, and it’s rewarding to know that our approach made a difference for you.
We truly value having you as part of the Aptive family and look forward to continuing to provide attentive and effective pest control for your home.
-Jasmine
We have some wasps flying around…
We have some wasps flying around outside bt the windows.
I wasn't able to make a evening appointment. So are inside wasn't done. That should be on our file. I shouldn't need to make arrangements every time.
23 de setembro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Todd,
Thank you for sharing your feedback. I completely understand how frustrating it can be to have wasps around your home and to feel like your preferences aren’t being fully noted. At Aptive, we strive to keep accurate records of customer requests so your home is treated efficiently and according to your needs. We truly appreciate you being a part of the Aptive neighborhood and want to make sure every visit meets your expectations. Please feel free to reach out at socialmedia@goaptive.com if you’d like to discuss this further.
-Jasmine
Great service
Like that I get a text message before they arrive. Always polite and fully explain what they are providing for time/season of year. Have seen a reduction in pests.
19 de setembro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Chris,
Thank you for sharing your feedback. We’re glad to hear that our team’s communication, professionalism, and thorough explanations have made your service experience positive. It’s also great to know you’ve seen a reduction in pests, that’s exactly what we aim for!
We appreciate you being part of the Aptive neighborhood and for trusting us to help keep your home comfortable.
-Jasmine
Kevin did a great job
Kevin did a great job. He gave a 30 minute window before he came and arrived at that time. He was efficient and friendly, and answered my questions readily.
17 de setembro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Tracy,
Thank you for sharing your feedback. We’re thrilled to hear that Kevin was efficient, friendly, and communicated clearly about his arrival. At Aptive, we strive to provide service that is both thorough and personable, and it’s wonderful to know that Kevin delivered that experience for you.
-Jasmine
Resposta da Aptive Pest Control - Des Moines
Hi there,
Thank you for sharing your feedback! We’re thrilled to hear that you’re extremely happy with your experience. At Aptive, we take pride in providing reliable and thorough pest control, and it’s wonderful to know our efforts are making a difference. We look forward to continuing to keep your home comfortable.
-Jasmine
They know what there doing and are…
They know what there doing and are clean trustworthy polite respectful safety level looking out for you if your milling around alert on safety animals ect very pleased the treatment is effective wasps spiders crickets ants gone flys even mosquitoes rare now
12 de setembro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Brad,
Thank you for sharing your detailed feedback! We’re thrilled to hear that our team provided professional, trustworthy, and respectful service while keeping safety in mind for both your family and pets. It’s wonderful to know that our treatments have been effective against a variety of pests, including wasps, spiders, crickets, ants, flies, and mosquitoes. At Aptive, we take pride in delivering thorough, safe, and effective pest control, and your kind words mean a lot. We look forward to continuing to keep your home and environment comfortable.
-Jasmine
the bugs are gone
The technician sprayed the perimeter thoroughly and was careful in the kitchen being mindful of pets. I'd say it was a success because the ants are gone.
29 de agosto de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Susan,
Thank you for sharing your feedback! We’re thrilled to hear that your Aptive service professional was thorough with the perimeter treatment and mindful of your pets while working in the kitchen. It’s wonderful to know that the ants are gone and the treatment was successful. We truly appreciate you trusting Aptive to protect your home and look forward to continuing to provide safe, effective, and attentive service on every visit.
-Jasmine
technicians are fine
technicians are fine. However the company as a whole is something else. There IVR system is a joke. You can reschedule using he IVR but it does not mean it is ligit. I reschedule an application thru IVR but is was not 'honored' I waited a whole day for Aptive to show up and but no ne came. Later I received an email with a different appointment. They're service is over priced and they keep trying to schedule appointment too soon( should be every 30 to 40 days.
27 de agosto de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Walter,
Thank you for taking the time to share your feedback about Aptive. I’m glad to hear that you’ve had positive experiences with our service professionals, but I’m very sorry for the frustration caused by our scheduling system and communication. That is not the seamless experience we want for anyone in the Aptive neighborhood.
We take feedback like yours seriously because it helps us identify where we can improve and ensure our customers’ appointments are honored accurately and timely. I’d like the opportunity to review your account and service plan to make sure your appointments are scheduled properly and at a pace that works best for your home. Please reach out to us directly at socialmedia@goaptive.com so we can address this promptly and make sure your experience reflects the quality service Aptive is known for.
-Jasmine
The technician Eric was excellent and…
The technician Eric was excellent and friendly. He took the time to explain areas of concern and what he was doing.
27 de agosto de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Mark,
Thank you for sharing your feedback! We’re thrilled to hear that Eric provided excellent and friendly service while taking the time to explain areas of concern and the steps he was taking. At Aptive, we pride ourselves on having knowledgeable, attentive service professionals who make sure our customers feel informed and confident. We truly appreciate you being part of the Aptive community and look forward to continuing to provide the same level of care at every visit.
-Jasmine
Resposta da Aptive Pest Control - Des Moines
Hi Steve,
Thank you for your feedback! We’re glad to hear that you found our service thorough. At Aptive, we take pride in providing careful, reliable, and effective pest control for our neighbors. If you ever have questions or need additional assistance, please reach out. We’re always happy to help.
-Jasmine
Addressed my needs,
22 de agosto de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Mike,
Thank you for your feedback! We’re glad to hear that we were able to address your needs. At Aptive, we strive to provide thorough and reliable pest control while ensuring our neighbors feel confident and comfortable in their homes. If you ever have questions or need additional assistance, please reach out. We’re always happy to help.
-Jasmine
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