The Aptive team has been great to deal with. Clear communications through text along with pictures of the work performed. I look forward on the reduction of pests.
A empresa respondeu
Localização
Trocar localização6950 Northeast 14th Street, Suite 31, 50023 Ankeny, Iowa, US
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Aptive has kept our home bug-free for several years. Like the people before him, Dustin continued that tradition of excellence. Aptive people have always asked about area that need emphasis, and expla... Ver mais
A empresa respondeu
I’ve never had problems with Aptive, they have always been prompt and courteous while the actual service is effective at pest and rodent control around my home. I docked a star because of cost. I only... Ver mais
A empresa respondeu
The technician called me about 30-45 minutes ahead of his arrival. Asked me for anything he should give special attention to, other than his regular locations. I asked him to get the inside of the gar... Ver mais
A empresa respondeu
Detalhes da empresa
Welcome to Aptive Pest Control
Escrito pela empresa
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Informações de contato
6950 Northeast 14th Street, Suite 31, 50023, Ankeny, Iowa, Estados Unidos
- 15154171185
We overthink pests so you don't have to.
4,2
Muito Bom
95 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Aptive Pest Control has deceptive business practices
This company has deceptive business practices. For example, they differentiate between the initial visit and the "standard" treatment. Both cost the same, but the first visit was the most thorough, and after that, it all went down hill. I thought my contract was up after paying them for the 9 visits they were here and received full money for - but then they played a "word game" and said the "initial" visit does not count. I just had them here for the 10th and last time. My contract says they will take care of wasps. But the guy that came here last told me he would not replace the wasp traps, even though wasps have been coming in the house. They often don't fill the bait stations. One even opened my mailbox and said he notice a bug in the mailbox so he sprayed in there. I always thought it was a federal offense to open other's mailboxes. Anyway, any time they don't have supplies on hand, they either say you don't need it or give you something else. I got a mouse glue board given to me to take care of flies, for instance. Sometimes their applicator tells me that their products are junk and do nothing, so they won't provide what they are supposed to. They are very cheap in that way, and also expect that I should provide water for their chemicals - and if I don't, they go get it from the neighbors. They also don't listen to your complaints. They do not care about their customers or their reputation- at least from my experience with them.
9 de outubro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Ella,
Thank you for taking the time to share your experience. We sincerely apologize that your service did not meet your expectations, and we truly appreciate the level of detail you provided. At Aptive, we take every customer concern seriously and aim to provide clear communication, effective treatments, and a high level of professionalism with every visit.
We are sorry to hear about the issues you experienced regarding your treatments, supplies, and interactions with our service professionals. This is not the standard we strive for, and we would like the opportunity to review your account, address the concerns you’ve outlined, and ensure any unresolved issues are corrected.
Please reach out to us directly at socialmedia@goaptive.com so we can make sure your concerns are properly addressed. Your feedback is important and helps us continue improving our service for all of our customers.
-Jasmine
Listens to issues
The person that comes always listens to my issues and is friendly.
4 de outubro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Glenda,
Thank you for sharing your feedback! We’re delighted to hear that our team member has been attentive, friendly, and responsive to your concerns. At Aptive, we take pride in providing not only effective pest control but also a service experience where our customers feel heard and valued.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
Resposta da Aptive Pest Control - Des Moines
Hi Brian,
Thank you for sharing your feedback! We’re glad to hear that our team provided professional service and clear communication throughout your experience. At Aptive, we strive to deliver attentive, knowledgeable, and reliable service every visit, and it’s wonderful to know our efforts made a difference for you. We truly appreciate you choosing Aptive and look forward to continuing to keep your home comfortable and protected!
-Jasmine
Tech was attentive to our specific…
Tech was attentive to our specific needs, worked efficiently and was very pleasant.
27 de setembro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Margaret,
Thank you for taking the time to share your experience! It’s great to hear that our service professional was able to focus on your specific needs while working efficiently and maintaining a friendly, professional demeanor. At Aptive, we aim to make every service visit as seamless and tailored as possible, and it’s rewarding to know that our approach made a difference for you.
We truly value having you as part of the Aptive family and look forward to continuing to provide attentive and effective pest control for your home.
-Jasmine
We have some wasps flying around…
We have some wasps flying around outside bt the windows.
I wasn't able to make a evening appointment. So are inside wasn't done. That should be on our file. I shouldn't need to make arrangements every time.
23 de setembro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Todd,
Thank you for sharing your feedback. I completely understand how frustrating it can be to have wasps around your home and to feel like your preferences aren’t being fully noted. At Aptive, we strive to keep accurate records of customer requests so your home is treated efficiently and according to your needs. We truly appreciate you being a part of the Aptive neighborhood and want to make sure every visit meets your expectations. Please feel free to reach out at socialmedia@goaptive.com if you’d like to discuss this further.
-Jasmine
Great service
Like that I get a text message before they arrive. Always polite and fully explain what they are providing for time/season of year. Have seen a reduction in pests.
19 de setembro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Chris,
Thank you for sharing your feedback. We’re glad to hear that our team’s communication, professionalism, and thorough explanations have made your service experience positive. It’s also great to know you’ve seen a reduction in pests, that’s exactly what we aim for!
We appreciate you being part of the Aptive neighborhood and for trusting us to help keep your home comfortable.
-Jasmine
Kevin did a great job
Kevin did a great job. He gave a 30 minute window before he came and arrived at that time. He was efficient and friendly, and answered my questions readily.
17 de setembro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Tracy,
Thank you for sharing your feedback. We’re thrilled to hear that Kevin was efficient, friendly, and communicated clearly about his arrival. At Aptive, we strive to provide service that is both thorough and personable, and it’s wonderful to know that Kevin delivered that experience for you.
-Jasmine
Resposta da Aptive Pest Control - Des Moines
Hi there,
Thank you for sharing your feedback! We’re thrilled to hear that you’re extremely happy with your experience. At Aptive, we take pride in providing reliable and thorough pest control, and it’s wonderful to know our efforts are making a difference. We look forward to continuing to keep your home comfortable.
-Jasmine
They know what there doing and are…
They know what there doing and are clean trustworthy polite respectful safety level looking out for you if your milling around alert on safety animals ect very pleased the treatment is effective wasps spiders crickets ants gone flys even mosquitoes rare now
12 de setembro de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Brad,
Thank you for sharing your detailed feedback! We’re thrilled to hear that our team provided professional, trustworthy, and respectful service while keeping safety in mind for both your family and pets. It’s wonderful to know that our treatments have been effective against a variety of pests, including wasps, spiders, crickets, ants, flies, and mosquitoes. At Aptive, we take pride in delivering thorough, safe, and effective pest control, and your kind words mean a lot. We look forward to continuing to keep your home and environment comfortable.
-Jasmine
the bugs are gone
The technician sprayed the perimeter thoroughly and was careful in the kitchen being mindful of pets. I'd say it was a success because the ants are gone.
29 de agosto de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Susan,
Thank you for sharing your feedback! We’re thrilled to hear that your Aptive service professional was thorough with the perimeter treatment and mindful of your pets while working in the kitchen. It’s wonderful to know that the ants are gone and the treatment was successful. We truly appreciate you trusting Aptive to protect your home and look forward to continuing to provide safe, effective, and attentive service on every visit.
-Jasmine
technicians are fine
technicians are fine. However the company as a whole is something else. There IVR system is a joke. You can reschedule using he IVR but it does not mean it is ligit. I reschedule an application thru IVR but is was not 'honored' I waited a whole day for Aptive to show up and but no ne came. Later I received an email with a different appointment. They're service is over priced and they keep trying to schedule appointment too soon( should be every 30 to 40 days.
27 de agosto de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Walter,
Thank you for taking the time to share your feedback about Aptive. I’m glad to hear that you’ve had positive experiences with our service professionals, but I’m very sorry for the frustration caused by our scheduling system and communication. That is not the seamless experience we want for anyone in the Aptive neighborhood.
We take feedback like yours seriously because it helps us identify where we can improve and ensure our customers’ appointments are honored accurately and timely. I’d like the opportunity to review your account and service plan to make sure your appointments are scheduled properly and at a pace that works best for your home. Please reach out to us directly at socialmedia@goaptive.com so we can address this promptly and make sure your experience reflects the quality service Aptive is known for.
-Jasmine
The technician Eric was excellent and…
The technician Eric was excellent and friendly. He took the time to explain areas of concern and what he was doing.
27 de agosto de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Mark,
Thank you for sharing your feedback! We’re thrilled to hear that Eric provided excellent and friendly service while taking the time to explain areas of concern and the steps he was taking. At Aptive, we pride ourselves on having knowledgeable, attentive service professionals who make sure our customers feel informed and confident. We truly appreciate you being part of the Aptive community and look forward to continuing to provide the same level of care at every visit.
-Jasmine
Resposta da Aptive Pest Control - Des Moines
Hi Steve,
Thank you for your feedback! We’re glad to hear that you found our service thorough. At Aptive, we take pride in providing careful, reliable, and effective pest control for our neighbors. If you ever have questions or need additional assistance, please reach out. We’re always happy to help.
-Jasmine
Addressed my needs,
22 de agosto de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Mike,
Thank you for your feedback! We’re glad to hear that we were able to address your needs. At Aptive, we strive to provide thorough and reliable pest control while ensuring our neighbors feel confident and comfortable in their homes. If you ever have questions or need additional assistance, please reach out. We’re always happy to help.
-Jasmine
The guy that came to our house was top…
The guy that came to our house was top notch! So kind, easy to talk to and did a great job tending to our needs. Hope he services our house again!
14 de agosto de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Tony,
Thank you for sharing your experience! We’re thrilled to hear that our service professional was kind, approachable, and took great care of your home. At Aptive, we pride ourselves on providing personalized service that meets each customer’s needs, and it’s wonderful to know this visit made such a positive impression. We’ll be sure to pass along your kind words, and we look forward to servicing your home again in the future.
-Jasmine
He didn’t knock on the door to talk to…
He didn’t knock on the door to talk to me.
I get an email soon after his work wanting to know how he did. How am I supposed to know? It takes several days to see if any insects are still around after treatment
27 de agosto de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Steve,
Thank you for sharing your feedback. I understand how frustrating it can be to receive a follow-up email before having the chance to see the results of your treatment. Pest control often takes a few days to see the full effects, and we want to make sure you have the time and information needed to accurately evaluate the service.
I also understand your concern about not being able to speak with the service professional directly. At Aptive, we aim to provide clear communication and a personal touch, and your feedback shows we can improve in this area.
Please reach out to our team if you have any ongoing concerns or notice continued pest activity. We want to make sure your home is fully protected and that your experience with Aptive reflects the quality and care we stand behind.
-Jasmine
The worst!
The spray they use to kill insects is useless. I’ve had them come out several times and it does no good. Do not waste your money on something that doesn’t work.
19 de agosto de 2025
Resposta da Aptive Pest Control - Des Moines
Hi there,
Thank you for sharing your feedback. I’m sorry to hear that your recent experiences haven’t met your expectations. At Aptive, we take pest control seriously and want to make sure every home receives effective treatment. I’d like the opportunity to review your account and schedule a follow-up visit at no additional charge to ensure the service is addressing your concerns.
If you’re open to it, please reach out to us at socialmedia@goaptive.com and provide your service address so we can make this right. Your satisfaction is important to us, and we want to make sure you see the results you were promised.
-Jasmine
Staff are helpful and provide and…
Staff are helpful and provide and explanation and pictures of what they are doing.
17 de agosto de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Nancy,
Thank you for sharing your feedback! We’re glad to hear that our team has been helpful and provided clear explanations along with pictures of the work being done. At Aptive, we strive to provide not only effective pest protection but also transparency and peace of mind for our customers.
We truly appreciate you choosing Aptive and look forward to continuing to keep your home protected.
-Jasmine
No one showed up at 4pm or later on…
No one showed up at 4pm or later on Friday the service of this company is so bad can't wait toget out of the contract
21 de julho de 2025
Resposta da Aptive Pest Control - Des Moines
Hi Charles,
We’re truly sorry to hear about your experience and the missed service window on Friday. That’s not the level of reliability we aim to deliver at Aptive, and we completely understand how frustrating it is to be left waiting—especially without communication or follow-through.
We appreciate you bringing this to our attention and want to make things right. Our team is reviewing your account to understand what went wrong and ensure it doesn’t happen again. If you're open to it, we’d love the chance to turn this around and show you the level of care and professionalism we’re committed to at Aptive Environmental.
Please reach out to us at socialmedia@goaptive.com so we can look into this further and find the best resolution for you.
-Jasmine
Bryan was very polite …
Bryan was very polite I told him what I wanted done but it seems it was not done enough. Bugs in garage. Shed bees in shed. Side of house with benches recycle containers showed when you moved them all kind of bugs. Bees. Ants Came out.front porch Needs to be done again
575 Herbert Lane Brick Nj
16 de julho de 2025
Resposta da Aptive Pest Control - Des Moines
Hi there,
Thank you for your thoughtful feedback. We're glad to hear that Bryan was polite and respectful during his visit, but we’re sorry to learn that the treatment didn’t fully meet your expectations. At Aptive Environmental, we want to make sure every area you mentioned—especially the garage, shed, and porch—receives the attention it needs. We’ve gone ahead and submitted a request to your local service team to follow up and ensure those problem areas are thoroughly retreated. If there's anything specific you’d like addressed, please don’t hesitate to reach out to us at socialmedia@goaptive.com. We truly appreciate you being part of the Aptive neighborhood and are committed to making this right!
-Jasmine
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.