APT Luxury Travel Avaliações 2.836

O TrustScore é 4.5 de um total de 5

4,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Spoke with Grace this morning about a river cruise and she was lovely. She was knowledgable and very efficient. She was so reassuring that my enquiry became a confirmed booking!! Looking forward to h... Ver mais

Avaliado com 5 de um total de 5 estrelas

Have just booked my first ever holiday with APT, the Vietnam and Cambodia Grand Tour. It was a hassle free experience and the sales agent, Grace Murley, was incredibly friendly, professional, knowle... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Our 33 day trip was amazing and ticked many boxes. The tour guides were excellent and itinerary generally good. There were some very early starts. However, the 2nd half of the trip (after Antarctica)... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Attended the Holiday and Travel show at Olympia and met Hayden on the Travelmarvel stand. He was instrumental in making our booking last year for our trip from Rome to Venice. It was a pleasure to mee... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de Cruzeiros Marítimos
  2. Agência de Cruzeiros Marítimos
  3. Agência de viagens de cruzeiros
  4. Operador de turismo

Escrito pela empresa

APT is a leading travel company offering a choice of 4 and 5 star escorted holidays and river cruises to a range of exotic and remote destinations around the world. With over 89 years of experience, we have a clear understanding of what makes the perfect holiday, and enjoy going the extra mile to ensure our customers have a life-enriching experience.

The APT Difference

Escrito pela empresa

Fully inclusive holidays
Our prices cover all the essentials as detailed in your itinerary, including sightseeing, accommodation and meals; plus overseas transfers, airport taxes, luggage porterage, tipping and return flights from the UK - so you can relax knowing exactly where you stand with your holiday budget.
98% Satisfaction rating
We’re proud of our 98% satisfaction rating we receive from our customers, and are committed to maintain it.
Award-winning holidays
The Telegraph Travel Awards have recognised APT as a leading provider for River Cruises and Escorted Tours since 2015. In 2019, we were awarded Best Escorted Tour Operator as well as placing runner-up for Best River Cruise. We were also over the moon to win 'Best River Cruise Company' and 'Best Premium Touring Company' at the 2020 Travel Weekly Globe Awards, as voted by travel agents.
Expertise & experience
Our travel professionals use their knowledge and expertise to perfect our itineraries and deliver a comprehensive collection of inspiring holidays.
Unforgettable experiences
The best thing about memories is making them. Our holidays have been designed to do just that. You’ll enjoy our special Signature or Insider experiences - unique or exclusive activities that have been carefully designed to provide you with an insight into the history, culture, lifestyle or cuisine of each destination.
Book with Confidence
You will always enjoy complete peace of mind when you book with us, as APT are a member of the Association of British Travel Agents (ABTA), and our air-inclusive packages are fully bonded with the Civil Aviation Authority’s Air Travel Organisers' Licence (ATOL) scheme.

Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Lovely ship

Lovely ship. Spotlessly clean in all areas.
Staff were the most friendly helpful and professional crew we’ve ever encountered.
The food was good, well cooked and good variety. Wines were excellent and plentiful.
Excursions were all good and well organised with good guides.
There was nothing we could fault.

2 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

South Africa tour and Mauritius…


South Africa tour and Mauritius extension

Everything was fantastic. It really was!

From the start my wife and I were met before he even got through customs, this really helped us as the flight from London to Dubai for seven hours and then a nine hour flight from Dubai to Cape Town. The guy collected all our baggage for us then took us to our guide for Cape Town and beyond. A great start indeed!

It was the first time that we've been to Cape Town and we found it a marvellous experience, especially as our hotel was right on the waterfront. Great location good rooms, fine food and great service. The trips taken from there were to the Cape of Good Hope and Robben Island as well as the Kirstenbosch Botanical Gardens We found all these locations really fascinating. As the trip was called a taste of Africa we really did have a taste! From the chef's table at Mount Nelson Hotel and the Blind tasting at The Nederberg estate to the cooking experience in the Bo-Kapp, all bases were covered!

The last meal in Johannesburg in the Seven Villa was wonderful a really high-end meal to finish the tour. Contrast that with the simple evening meal in a fisherman's cottage in Arniston - brilliantly basic!

Accommodation throughout was superb, Especially in the game reserve where we had a luxurious suite - wonderful! Great in Arniston too!

Great vehicles for transport driven by a really steady, confident, safe driver.

Guides - brilliant! Annie was keen, enthusiastic and very knowledgeable fitting is so well with the group at the right level. Melissa (Kariega) was a fountain of wildlife knowledge, superb driver and a credit to the company.

So much was packed into a relatively short time outside the capital, beautiful Kysna and of course the fabulous safari as well as the Mauritius add on. A wonderful varied itinerary, which was much appreciated.

In general, the holiday was a delight and one to remember for years to come. Pity it was so far away from the UK! Still we would not have missed it for the world!!

24 de março de 2025
Avaliação não solicitada
logotipo da APT Luxury Travel

Resposta de APT Luxury Travel

Thank you for such a glowing and detailed review. We're thrilled you and your wife had a seamless experience from the moment you landed, and that the itinerary, accommodation, guides, and culinary highlights all made a lasting impression. It's fantastic to hear the tour delivered a true taste of Africa, and that every moment—from Cape Town to the game reserve and Mauritius—was memorable. We hope to welcome you on another Small Group Journey soon.

Kind regards,
Gemma
Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

I am unable to contact you via your…

I am unable to contact you via your telephone numbers from Slovakia. Can you help me please?

2 de maio de 2025
Avaliação não solicitada
logotipo da APT Luxury Travel

Resposta de APT Luxury Travel

Thank you for your review. I can see that our team have now spoken with you directly for your enquiry.

Kind regards,
Gemma
Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Everything

Everything, nice clean cabin, good food,great crew. Excellant Tour Manager in Karen. Could not fault the whole trip.

30 de abril de 2025
logotipo da APT Luxury Travel

Resposta de APT Luxury Travel

Thank you for sharing your experience on the Lady Eleganza in Croatia. We are so pleased all elements exceeded your expectations and I am sure your Tour Manager Karen will be delighted with your feedback on her service.

Please do let us know when you are ready to plan your next experience with us and we will be happy to help provide another memorable holiday.

Kind regards,
Gemma
Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Very good experience booking this trip

Very good experience booking this trip, everything explained with no issues. A pleasant experience.

22 de abril de 2025
Avaliação não solicitada
logotipo da APT Luxury Travel

Resposta de APT Luxury Travel

Thank you for your feedback. We're glad to hear the booking process was smooth and everything was clearly explained. Great to know it set the tone for a pleasant experience overall.

Kind regards,
Gemma
Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

An outstanding holiday without

A wonderful experience with interesting places to visit. Accommodation and food excellent, the staff were always so polite and cheerful and so helpful. Everwhere was kept so clean and fresh too.The only minor issue we had was in regard to the guides. Some were excellent, but a couple were poor which did dampen the trip on the day. We wouldn't hesitate to recommend this holiday and we look forward to our next adventure with APT, thank you.

17 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent, truly international staff at all levels, always willing to help at any time. Nothing is too much trouble.
Very good schedule with opportunities to go ashore at every port.
My only request; not producing a printed city map with excursions is disappointing. It feels a little like virtue signalling, especially when we then get them from tourist offices

25 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

The Danube river cruise went with a bang

The Danube river cruise we recently experience was made even better assisted by the very friendly helpful staff.The included tours were excellent along with the evening entertainment. The 40+ Irish guests made it even better - almost a 7 day party - but not too loud!

25 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

Perfect!

This is the second APT cruise we have done & we were not disappointed.
The crew were always smiling & cheerful , the food excellent, as were the tours.
The only thing that could be improved is to make coffee available in the cabin, as well as tea.

15 de abril de 2025
Avaliação não solicitada
logotipo da APT Luxury Travel

Resposta de APT Luxury Travel

Thank you for joining us again—it's fantastic to hear your second APT cruise lived up to expectations. We're delighted the crew, cuisine, and tours all made a strong impression. We will pass on your feedback regarding tea and coffee in the cabins, however, we hope you enjoyed our 24 hour tea and coffee station in the lounge! We hope to welcome you back for a third adventure soon.

Kind regards,
Gemma
Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Vietnam & Cambodia

Five star hotels and cruise, informative and passionate local guides. Overall an excellent experience of Vietnam & Cambodia from start to finish.

17 de março de 2025
logotipo da APT Luxury Travel

Resposta de APT Luxury Travel

We appreciate your kind comments on our Vietnam and Cambodia Discovery tour and we look forward to seeing you again in the future.
APT Customer Services Team

Avaliado com 5 de um total de 5 estrelas

NZ coach tour.

A very enjoyable, well organised tour with helpful guide and excellent driver.

16 de abril de 2025
logotipo da APT Luxury Travel

Resposta de APT Luxury Travel

We are pleased to read you had an enjoyable time on our New Zealand Wonderland tour. We hope to see you again soon!
APT Customer Services Team

Avaliado com 5 de um total de 5 estrelas

Thankyou Lucy

The timely and thorough way that Lucy Welch made my booking so easy to carry out, I can't thank her enough for her help to acheive everything I was looking for.

17 de abril de 2025
Avaliação não solicitada
logotipo da APT Luxury Travel

Resposta de APT Luxury Travel

Thank you so much for your lovely comment on your booking experience with Lucy. We hope you are excited for your trip as we are for you!
APT Customer Services Team

Avaliado com 5 de um total de 5 estrelas

Consultant Lucy.

Consultant Lucy.
Great service when booking the holiday with the travel consultant Lucy.
Lucy talked me through the options and it make the booking process enjoyable.

16 de abril de 2025
Avaliação não solicitada
logotipo da APT Luxury Travel

Resposta de APT Luxury Travel

Thank you for your kind words! We're thrilled to hear that you had a enjoyable experience booking your trip with Lucy. Thank you for recognising her work! She’ll be delighted by the review.
We hope you have an amazing trip.

Kind Regards,
Raychell
Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Grace who organised the tour for me was…

Grace who organised the tour for me was excellent. She was polite, cheerful and helpful as we conversed numerous times via email and telephone to tailor our trip to our requirements. Thank for your good work

10 de abril de 2025
Avaliação não solicitada
logotipo da APT Luxury Travel

Resposta de APT Luxury Travel

Thank you for your lovely feedback. We're so pleased to hear Grace provided such friendly and attentive support while tailoring your trip. She’ll be thrilled to know her efforts made a difference—thanks again for recognising her work!

Kind regards,
Gemma
Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Anton was exceptionally helpful

Anton was exceptionally helpful, delighted that we were re booking and interested to hear about previous experiences. What made this exceptional was he helped us tie in with some friends in a different time zone who couldn't call, so we were all able to book separately and link the holidays together.

4 de abril de 2025
Avaliação não solicitada
logotipo da APT Luxury Travel

Resposta de APT Luxury Travel

Thank you for your lovely feedback. We're so pleased Anton made the process easy and personal, especially coordinating across time zones to bring your group together. It’s great to know your booking experience matched the high standards we aim for—wishing you all a fantastic trip together.

Kind regards,
Gemma
Customer Experience Team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais