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aql Avaliações 

108
•
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once... Ver mais

Avaliado com 1 de um total de 5 estrelas

Continually receiving phone calls from this company even though we are registered not to receive cold calls! It’s a private number so please stop pestering us!!!!

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

I've been using AQL for 13 years for my NPO's incoming landline calls. Never had any complaints against them but their price hike in June has basically priced us out as a customer, i.e. suddenly a £16... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call... Ver mais

Detalhes da empresa

  1. Empresa de telecomunicação
  2. Provedor de serviços de internet

Sobre aql

Escrito pela empresa

At aql, we continuously strive to enhance public trust and strengthen security in telecommunications. We’ve been in business since 1998 and we do not condone or support (or turn a blind eye) to any misuse of our network or numbers. We collaborate with government bodies, law enforcement, and regulators to enable safer communication for all.

In almost all instances when there is a suspected scam or similar on one of our numbers, it’s not aql, but overseas scammers using third-party networks to spoof calls. If you believe you’ve been contacted by a suspicious or fraudulent party, please report it to us here (we can act more quickly if you let us know the exact number that called you). In addition to reporting to us, you can also report issues directly to Ofcom too.

aql is one of the UK’s most innovative telecom operators, playing a pivotal role as a ‘hidden enabler’ of smart cities. We specialise in Messaging, Voice, Data Centre solutions, Connectivity, and IoT, securely connecting people, organisations, and devices to drive societal improvement.

Our goal is to help organisations adapt to technological change by leveraging innovation, creating a better future for everyone.


Informações de contato

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3,0

Bom

O TrustScore é 3 de um total de 5

108 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 73% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(108)

20 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Fully recommend

aql is a highly professional company; queries are answered quickly and efficiently. Support staff are knowledgeable and focus on actually resolving customer issues, rather than simply closing tickets. Very refreshing attitude.

13 de abril de 2024
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Resposta da aql

Hi S Roberts,

Thank you for your kind review. We're glad you have found our services to be efficient and professional and that you've had a positive experience with our support staff. We look forward to your continued support!

Avaliado com 5 de um total de 5 estrelas

easy web accounting service

reminders when low credit and web purchase of credits straight forward

13 de dezembro de 2023
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Resposta da aql

Hi Scotspecs,

We're thrilled to hear you find using our services straight forward and easy. We look forward to your continued custom.

Thanks

Avaliado com 5 de um total de 5 estrelas

Excellent as always

Excellent as always

10 de dezembro de 2024
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Resposta da aql

Hi Mr Hughes,

Thank you for your positive review! We're really glad to hear you found working with us excellent and will do our best to ensure you remain as happy with our services going forward.

Avaliado com 5 de um total de 5 estrelas

Extremely High Standards

From the first meeting, the team at AQL was extremely helpful, guiding me through everything—from the initial agreements and facility tours to the onboarding process. Unfortunately, I had to recently dismantle our installation due to IT restructuring, but I couldn’t recommend this data centre more highly. The setup at Salem Church is world-class, and the security measures are exceptionally reassuring.

14 de dezembro de 2023
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Resposta da aql

Hi Andy,

Thank you for your kind review. We're glad to hear you found working with us to be such a positive experience. We very much hope to see you return as a customer again in the future.

Avaliado com 5 de um total de 5 estrelas

So easy to buy credit

So easy to buy credit, distribute between branches. Getting notifications on time. Excellent customer services.

9 de dezembro de 2024
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Resposta da aql

Hi Suzal,

Thank you for your kind review. We're really glad to hear you've found buying and distributing credit with aql easy and are happy you've found our customer service to be great.

Avaliado com 4 de um total de 5 estrelas

Reliable

In all of my dealings so far the service has been reliable with no issues.

Put simply, it has worked

13 de dezembro de 2024
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Resposta da aql

Hi Ian,

We're glad to hear you've found our services reliable and that everything has worked well for you. Don't hesitate to reach out if you need assistance with anything in the future.

Thank you

Avaliado com 5 de um total de 5 estrelas

Very efficient and helpful

Very efficient and helpful

13 de dezembro de 2024
logotipo da aql

Resposta da aql

Hi there,

Thank you for your kind review. We are really glad you've found our services efficient and helpful and hope you continue to enjoy working with aql

Avaliado com 5 de um total de 5 estrelas

Easy to use

Easy to use, great tracking data and real time operation.

11 de dezembro de 2024
logotipo da aql

Resposta da aql

Hi Ian,

We're really glad to hear that you are enjoying using aql's services and that you are satisfied with our offerings.

Thank you for the kind review

Avaliado com 5 de um total de 5 estrelas

My team won a really enjoyable event

My team won a really enjoyable event. Thank you to Josh and AQL for taking the time to organise this.

30 de outubro de 2024
Avaliação não solicitada
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Resposta da aql

Hi Olly,

Thanks for your kind review (and congratulations for winning)! We really enjoyed hosting the hackathon and are glad you got as much out of it as we did.

Avaliado com 5 de um total de 5 estrelas

Hackathon highly rated.

I found the hackathon to be very well planned.
A lot of thought had gone into designing the smart city scenario and much hard work must have gone into the varied challenges that were set and the way they functioned in a browser-friendly web application.
The difficulty level was a bit beyond me as a beginning level coder, but thankfully others on my team picked up the slack.
I had lots of fun and it was a great experience, but since the event was promoted in first-year university lectures, it would have nice either to have had a few tasks that were within the reach of computer science freshers, or a debriefing afterwards to explain how some of the tasks could have been completed.
Nonetheless, the event still definitely deserved 5 stars.

30 de outubro de 2024
Avaliação não solicitada
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Resposta da aql

Hi there,

Thank for for your valuable feedback. We appreciate you taking the time to let us know what you enjoyed and what could be improved from our recent hackathon. All feedback is valuable, so we will take your suggestions on board. We hope to see you at a future event soon.

Thanks

Avaliado com 5 de um total de 5 estrelas

Brilliantly-challenging hackathon

aql hosted an exceptional hackathon on our campus at the University of Huddersfield. Our undergraduate students completed a series of challenges increasing in difficulty, and had to work together using the skills they have developed on their Computing and Computer Science degrees to solve these real-world problems. The aql team were incredibly supportive, professional and friendly with all the students, and I would recommend this as a brilliant activity to engage students in developing their skills beyond their course in preparation for the workplace.

30 de outubro de 2024
logotipo da aql

Resposta da aql

Hi Josh,


We're so glad you and the students enjoyed the hackathon we held at the University of Huddersfield. Thank you for your kind review, we hope to see you and some of your students at our future events!

Avaliado com 5 de um total de 5 estrelas

We worked with aql to deliver a joint…

We worked with aql to deliver a joint event with one of our clients and the marketing team was genuinely lovely to work with and so accommodating. The event was a great success and looking to do a repeat - albeit bigger and better - next year!

17 de setembro de 2024
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Resposta da aql

Hi Beth,

Thank you for your kind review. We very much enjoyed working together with you and look forward to our future cooperation.

Thanks!

Avaliado com 4 de um total de 5 estrelas

Worked together on Leeds Digital Festival event

Recently worked with the aql team on an event for the Leeds Digital Festival. It was great working with the marketing team, really approachable and enthusiastic team, plus we got to work with Melvin, the AI robot!

19 de setembro de 2024
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Resposta da aql

Hi Melanie,

Thank you for your kind review. We very much enjoyed working with you and the team on our recent collaborative event, and look forward to working with you again in the future.

Thanks

Avaliado com 5 de um total de 5 estrelas

Things going smoothly for about 30…

Things going smoothly for about 30 years now.

1 de dezembro de 2024
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Resposta da aql

Hi Ken,

We're so pleased to hear that as a loyal customer right from our early days we have continued to provide you great service throughout that time. We hope we can continue to provide you with our great services for many more years yet!

Thank you

Avaliado com 5 de um total de 5 estrelas

Perfect

Perfect
I am happy with the service and price aw well

15 de novembro de 2024
logotipo da aql

Resposta da aql

Hi,

Thank you so much for your kind review. We're glad to be offering you a service and price you are happy with.

Avaliado com 5 de um total de 5 estrelas

10+ years of great service from aql…

I have been a long term user of aql (for over 10 years now) and the service and support has been perfect for all my needs. This is a very reliable company from my interaction with customer support and the infrastructure they offer which has shown it maintains good customer experience by providing such reliable service.

Thank you aql for the service you have supplied me with over these years

29 de novembro de 2024
logotipo da aql

Resposta da aql

Hi Keith,

It's great to hear our services and support have kept you consistently happy for over 10years. We hope we can continue to provide you with our great services for many years yet!

Thank you

Avaliado com 5 de um total de 5 estrelas

Brilliant Company

Brilliant Company neen with them for 20+ years never needed to change

30 de novembro de 2024
logotipo da aql

Resposta da aql

Hi Yarzie,

We're so pleased to hear that as a loyal customer for such a long time you are still happy with the services we offer. We hope we can continue to provide you with our great services for years to come.

Thank you

Avaliado com 5 de um total de 5 estrelas

AQL is a family of caring professionals who are making a difference around the globe!

I'm a tottering old priest working with victims of trafficking in Eastern Europe. When I first began requiring internet and support services I first went to AQL. And two decades on, I cannot imagine a more professional, supportive, and client focused business. During the past three years I've had to depend even further on AQL to assist me as I move between the Moldovan and Ukrainian borders, moving child victims of Russia's relentless assault upon the innocent children and elderly in Ukraine. I lack the vocabulary to describe how grateful we are for the continued support provided by the staff of AQL and those who have volunteered their time and expertise, as well as compassion, as we provide safe-harbour and new life starts away from the relentless bombing, destruction and torture from Russian troops.

16 de outubro de 2024
logotipo da aql

Resposta da aql

Hi Father Bill,

Thank you so much for your kind review. We're glad you're happy with our services and honoured to be a part of the incredible humanitarian work you are carrying out.

Thank you

Avaliado com 4 de um total de 5 estrelas

Reliable and not expensive.

Reliable and not expensive.
Rather slow to forward emails to my domain on to my inbox, however.

28 de novembro de 2024
logotipo da aql

Resposta da aql

Hi Nick,

Thank you for your kind review, we appreciate your support. If you're having issues about email forwarding speeds, please do get in touch with our support team to see if we can help you further: https://aql.com/contact/

Thanks

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