Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once... Ver mais
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Veja o que dizem as avaliações
Continually receiving phone calls from this company even though we are registered not to receive cold calls! It’s a private number so please stop pestering us!!!!
A empresa respondeu
I've been using AQL for 13 years for my NPO's incoming landline calls. Never had any complaints against them but their price hike in June has basically priced us out as a customer, i.e. suddenly a £16... Ver mais
A empresa respondeu
How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call... Ver mais
Detalhes da empresa
Sobre aql
Escrito pela empresa
At aql, we continuously strive to enhance public trust and strengthen security in telecommunications. We’ve been in business since 1998 and we do not condone or support (or turn a blind eye) to any misuse of our network or numbers. We collaborate with government bodies, law enforcement, and regulators to enable safer communication for all.
In almost all instances when there is a suspected scam or similar on one of our numbers, it’s not aql, but overseas scammers using third-party networks to spoof calls. If you believe you’ve been contacted by a suspicious or fraudulent party, please report it to us here (we can act more quickly if you let us know the exact number that called you). In addition to reporting to us, you can also report issues directly to Ofcom too.
aql is one of the UK’s most innovative telecom operators, playing a pivotal role as a ‘hidden enabler’ of smart cities. We specialise in Messaging, Voice, Data Centre solutions, Connectivity, and IoT, securely connecting people, organisations, and devices to drive societal improvement.
Our goal is to help organisations adapt to technological change by leveraging innovation, creating a better future for everyone.
Informações de contato
Salem Chapel, Hunslet Rd,, LS10 1JW, Leeds, Reino Unido
- 0113 320 3040
- support@uk.aql.com
- aql.com
Report a Suspicious or Fraudulent Number
3,0
Bom
108 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 73% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Whats not to like...
How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call recording, forwarding, integration with Gigaset equipment etc. Customer service very good too. Whats not to like?
29 de agosto de 2020
Avaliação não solicitada
A good service when it was working but…
A good service when it was working but frankly appalling Customer Service when I was left without an Internet connection for several weeks.
No ownership of the problem from anyone in the Business, including the Customer Service Director and no apology or compensation.
Avoid at all costs!
13 de novembro de 2018
Avaliação não solicitada
Awful customer service
AQL seize every opportunity to demonstrate how little they care about their customers, providing substandard services and extremely poor care. Their portal is outdated and unintuitive. Other than the really simple stuff you need to raise a ticket so their staff can let you down.
8 de novembro de 2016
Avaliação não solicitada
Portal needs work.
Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once i get a late payment email, but once i pay the service isn't reactivated until i send a support request where i assume they do it manually. Too much effort for a service as basic as Voip. Definitely need a lot more work. But if they fixed everything up i'd go back.
25 de fevereiro de 2016
Avaliação não solicitada
Deplorable Customer Service
I tried to reach the sales team to make a payment and they hang up before giving the details required to purchase online and blocked my number afterwards. Bizarre experience.
9 de fevereiro de 2016
Avaliação não solicitada
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