Aquaheat Group Avaliações 

273
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Brad visited today to do annual boiler service. Contacted me 10 minutes prior to arrival which gave me chance to lock the dogs away. Punctual, polite and respectful of my property. 5***** service... Ver mais

Avaliado com 4 de um total de 5 estrelas

Very good company to deal with. There were one or two issues with fitting our boiler, but these were resolved by Matthew, he's a credit to your company. Very pleasant people always polite and nothin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Repairs required to our under worktop water heater in our church kitchen. Engineer Daniel arrived on time after calling to say he was 15 mins away. Boiler in a tight spot under the worktop but enginee... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Can't fault AquaHeat, called on Monday morning after finding 2 burst pipes in my outdoor loo after a long frost had thawed. Someone came out that same day. Ended up having to get Yorkshire Water out... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de aquecimento
  2. também em
  3. Encanador
  4. Fornecedor de Caldeiras
  5. Reforma de Banheiros
  6. Reparo de radiadores
  7. Serviço de Instalação de Gás

Escrito pela empresa

Domestic and Commercial plumbing and heating engineers based in Leeds covering all of Yorkshire. Reliable and friendly service at competitive prices.


Informações de contato

  • Aquaheat Group, Brooklyn Court Business Centre, Carr Moor Side, LS11 5HL, Leeds, Reino Unido

  • aquaheatplumbing.co.uk

4,8

Excelente

O TrustScore é 5 de um total de 5

273 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a avaliações negativas

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4,8

Todas as avaliações

(273)

24 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Underfloor Heating repair

We had some work done to our wet underfloor heating system which wasn’t working. Communication with the Aquaheat office via Leanne was excellent. The engineer, John, was very knowledgeable, diagnosed the issues and performed the work diligently and to a high standard. When the work became tricky he persevered to ensure the job was completed to a high standard. I would highly recommend Aquaheat. Thank you for your care and attention.

7 de agosto de 2025
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

Thanks for the review Chris, was a pleasure working for you.

Avaliado com 1 de um total de 5 estrelas

Money for nothing. Avoid.

Called Aquaheat out to a leaky shower. Paid £200 call out fee. Was told that the leak was due to a crack in the shower tray. Quoted a crazy price to fit a new tray and enclosure. I asked for details/picture/specification of the tray and enclosure they had quoted for as I wanted to get an idea of how it would look/if it would match the rest of the bathroom. Over a week later and still no further details. As the shower was left unusable I approached another plumber who fixed the leak without replacing the tray or enclosure and the leak was not caused by the crack in the tray after all!

5 de agosto de 2025
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

Hi Sarah,

My apologies that the team did not come back you quick enough regarding the items we had quoted for. However the overall service you received was a good service, you paid for a same day reactive call-out (hence the cost of the initial fee) which we arrived within the 2 hour timeframe given.
The engineer then inspected the area and found the shower tray cracked (had been previously glued) therefore we provided a cost to replace on the same day (unfortunately we can not leave a cracked tray in place) if you have found someone else that is willing to leave that then that’s your choice but it’s not something we are willing to do. I find it quite disappointing after the service we have provided you have felt you received a 1 star service but maybe if the shower tray leaks in the future again you may then realise our option was the correct option.
Thanks

Avaliado com 5 de um total de 5 estrelas

Great customer service!

Very speedy and high quality service, each stage was clearly explained with possible options and pricing implications.
I’d genuinely encourage anyone wanting plumbing work done to get in contact with AquaHeat as they are so obliging and keen to help.
Booking service made it very easy to plan around work being done.
Customer service that is a pleasure to deal with!

28 de julho de 2025
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

Thanks for taking the time to leave a review Graeme it’s much appreciated

Avaliado com 5 de um total de 5 estrelas

Great service great contact .

Great service great contact .. kept up to date at all times

Definitely recommend

9 de julho de 2025
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

Thanks for the review Tim

Avaliado com 5 de um total de 5 estrelas

I just need to say “wow"

I just need to say “wow – what excellent service”! I only completed your contact form online yesterday afternoon and less than 24 hours later, I’ve had a plumber visit, diagnose the problem and fit a new shower. I am so impressed. Steve was incredibly efficient, friendly and knowledgeable – he even tidied up after himself. I will definitely be using your company again and will recommend to others.
Thank you so so much!

8 de julho de 2025
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

Thanks for taking the time to leave a review Carrie

Avaliado com 5 de um total de 5 estrelas

Trustworthy and reliable

Over the last few years we have needed to find a reliable, trustworthy help. In all our contact and dealings with Aquaheat their end to end service is simply amazing. First port of call for any issues and will continue to be so.

24 de junho de 2025
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

Thanks for taking the time to leave a review it’s much appreciated

Avaliado com 5 de um total de 5 estrelas

Great experience start to finish

Great experience start to finish, I had some plumbing issues and was worried about what the problem was! I contacted AquaHeat and they were so helpful on the phone, listened to the issues and booked me in promptly! The plumber rang me on the day to say he was on his way and when he arrived / he throughly explained everything! An hour later and job was done - he also magically took out a tile (as our bathroom is fully tiled) and put it back in without breaking - magic! Will definitely only be going to AquaHeat for any plumbing etc!

13 de junho de 2025
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

Thank you

Avaliado com 1 de um total de 5 estrelas

this company is rubbish made my leak in…

this company is rubbish made my leak in my bathroom worse and charged me £270 for the privalge avoid at all costs

3 de abril de 2025
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

As discussed on the phone and over email Daniel, you paid for an emergency reactive call-out which we attended quickly and within the timeframe and found the bath tap flexible connector split and leaking, the engineer replaced and rectified the issue.
You then called another plumber out (which you cannot provide a report from) that said your basin waste was leaking, if we missed this issue then we sincerely apologise but that does not mean the flexi connector on the tap didn’t need replacing, you clearly had more than one issue. You have seen the engineers job report and pdf sent to you of the split flexible hose as evidence.

Thanks again.

Avaliado com 5 de um total de 5 estrelas

Aqua heat came recommended after our…

Aqua heat came recommended after our insurance company couldn’t assist us.
I made an enquiry and forwarded the documents from the insurance company to aqua heat and I received a call from Mark where I explained the situation and arranged for our bathroom to be measured for repair.
Kelly was very helpful and understood the stress of not having a working shower and they rushed our job through so we could go back to normality asap.
Rojko came and recommended the materials needed and worked tirelessly to put measures in place to ensure we wouldn’t have a leak again from the shower. He found materials which matched current tiling and was very professional and hard working.
I will be using aqua heat again in the future and would not hesitate to recommend them to family/friends.
Thank you

9 de abril de 2025
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

Thanks Maddie for taking the time to leave a review it’s much appreciated

Avaliado com 1 de um total de 5 estrelas

We had trouble experience with this…

We had trouble experience with this company. We had an issue with a leak in our bathroom and we have explained everything to the engineer but unfortunately they took our money and left us with broken tap, and wobbly sink. We aren't able to use our sink anymore and now we are using kitchen sink to brush our teeth and wash.we sent them an email with photos of the sink and they said they were sorry and will investigate but unfortunately they start to blame us for the broken our own tap we are upset and angry and very disappointed with this company's service and behaviour.

8 de fevereiro de 2025
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

Hi Safia,

Where do we start? We attended to a leak on the basin waste pipe which the engineer quickly identified and solved (but did advise the basin and tap be replaced as was in poor condition) you then called the following day to say there was still a leak, we attended free of charge and found the issue on the waste pipe further down (which wasn’t anything we had previously looked at) but still repaired for free whilst there. You then called a few days later and said the tap had broken (but our pictures on the engineer job card showed the tap still working and in one piece). Therefore decided you would have to pay for us to return in which you didn’t like and continued to shout down the phone at the office staff, it was then decided by management that we would not return hence the bad review (which may I add initially you left a 5 star review after the first visit but edited after the issue)

Thanks

Avaliado com 5 de um total de 5 estrelas

Emergency Call Out

My son was in hospital and we were having problems with his boiler, we ended up having to call Aquaheat out as an emergency in the end and I can't praise them enough.
The engineer, Anel is an absolute credit to Aquaheat. He was thorough, professional, explained everything to us and a full report was provided the next day.
We had so much on our minds with the worry of our son and so didn't need the added stress about the boiler, but we didn't need to be, everything was taken care of so quickly.
Thank you so much Aquaheat, we will definitely be using you again and recommending you to family and friends

20 de janeiro de 2025
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

Thank you

Avaliado com 5 de um total de 5 estrelas

Excellent service!

Alfie and Anel have been out to my property today and have done a fantastic job sorting out a clogged and cracked waste pipe. They cleared the blockage which was a very unpleasant task I'm sure and replaced my cracked waste pipe which had been leaking on my path. Great people in the office too with excellent customer service and a great price as well! Thanks so much

17 de janeiro de 2025
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

Thanks Lucy

Avaliado com 5 de um total de 5 estrelas

excellent service and good price

excellent service and good price, on time and very friendly and polite. found the problem straight away and went through exactly what needed to be done. all fixed with in 15 minuets. Would high recommend this company.

8 de janeiro de 2025
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

Thank you Jane

Avaliado com 5 de um total de 5 estrelas

Fantastic service so speedy

Fantastic service so speedy. Rajko is our hero he saved 2 flats from flooding on December 25th 2024.
Sarah Whiteley

25 de dezembro de 2024
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

Thanks Sarah

Avaliado com 5 de um total de 5 estrelas

Great service

Woke up to a cold house and no hot water. Called Aquaheat and they hand Mitch here in no time. Mitch talked me through what was wrong and then proceeded to fix the issue very quick. Thank you!

24 de novembro de 2024
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

Thank you Dale

Avaliado com 5 de um total de 5 estrelas

My boiler had broken and was without…

My boiler had broken and was without heating and hot water. I contacted aquahea, they come out to evaluate the situation, spoke me through the best options and was back the following morning to fit my new boiler. Kellie was fantastic on the phone, very friendly and made me feel at ease. Nick the fitter greeted me with a huge smile and a very friendly welcome. He finished everything within the day leaving no mess, I couldn’t even tell he had been. Great customer service, best price within the area and overall fantastic service and aftercare. Highly recommend. Thank you

20 de setembro de 2024
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

Thanks Kara

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent. Work was completed on budget and on time. Communication also excellent. Aquaheat have done a number of projects for me, I recommend them without reservation.

18 de junho de 2024
Avaliação não solicitada
logotipo da Aquaheat Group

Resposta da Aquaheat Group

Thank you

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