Aquastrong Avaliações 

41
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I would like to start by saying I’m not one to write reviews. This may be my second or third in forty years. We bought a pool heater from Aquastrong and it arrived damaged. Without explaining th... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought 3 PSP300PM 3 HP, and these pumps are awesome - easy to program, silent and the customer service , very attentive. 5 starts. I had problems with one of them, and they replaced it right away -... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very responsive to my request after wrong part was shipped by Amazon... I recommend ordering direct from this company.

Avaliado com 1 de um total de 5 estrelas

They offer dozens of discounts, 90% turn out to be fake. I tried all different ads direct with the manufacturer and every one of them was rejected, even though their ad specifically stated the coupon... Ver mais

A empresa respondeu


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

41 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

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3,5

Todas as avaliações

(41)

33 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent customer service, Excellent pump!

Excellent customer service and also an excellent pump. I had some voltage drop issues with the 120V sewage grinder pump due to my long length of wire feed. The service team helped me troubleshoot and recommended their 220V version which works perfectly. It pumps at the stated volume. The pump is cast iron, heavy duty, and looks built to last! I've only had it in operation 2 days, but I am very happy with the pump and especially the customer service team!. If you need a pump, do not hesitate to try this company.

1 de abril de 2026
Avaliação não solicitada
logotipo da Aquastrong

Resposta da Aquastrong

Thank you so much, dear! If you have any problems, just let us know—we'll solve them for you right away.

Avaliado com 1 de um total de 5 estrelas

I was charged for an order I cancelled 24 hours before it was sent

I was looking at a pump and want to see total in cart. I accidentally hit buy and o called the number on their site. It was rerouted to another company. I went on chat and explained what happened. They told me my order was cancelled and would not shipped. 24 hours after the order was cancelled it was shipped and charged to my account

20 de março de 2026
Avaliação não solicitada
logotipo da Aquastrong

Resposta da Aquastrong

Hello, please accept my sincerest apologies for this very delayed response. Let me explain the situation to you.

Your order was placed on a Friday. Our customer service operates from Monday to Friday and is closed on weekends. Due to our phone support team not updating the information in a timely manner, we only became aware on Monday that you needed to cancel your order. However, because our shipping process is too efficient, your order had already been dispatched. This was entirely a workflow issue on our part, which led to your cancellation request being made after the order had already been shipped. We are truly sorry.

We have now properly resolved the issue with your order. We hope that this belated apology conveys how much you mean to us. Thank you as well for your feedback, as it helps us improve our processes.

Avaliado com 5 de um total de 5 estrelas

Quick in their responses back to me

Quick in their responses back to me. I am very happy with them and can't wait to get my heater hooked up and running.

13 de março de 2026
Avaliação não solicitada
logotipo da Aquastrong

Resposta da Aquastrong

Our customer service lady is really enthusiastic. If you need anything, just reach out to her — don't hesitate.

Avaliado com 5 de um total de 5 estrelas

The AquaSmart 45 pump is exceptional

The AquaSmart 45 booster pump has been exceptional. The water pressure across the entire house and detached garage is now perfectly regulated by the AS 45 pump which is a big improvement from our previous booster pump. The new pump is also incredibly quiet!! Very impressive. Lastly, the AquaStrong customer service was literally some of best service I've experienced. They answered our questions thoroughly and even helped us troubleshoot when we initially installed the pump.

6 de março de 2026
Avaliação não solicitada
logotipo da Aquastrong

Resposta da Aquastrong

Our customer service lady is really enthusiastic. If you need anything, just reach out to her — don't hesitate.

Avaliado com 5 de um total de 5 estrelas

Very well packed

Very well packed. Did have trouble getting it out. There was a black net inside?, but it went together easily. I installed it on the pool cover easily and plugged it in....the outdoor plug did not pop as it did with the other one(same type model) which I had been using for 6+ years. we have no rain lately, so I can't give you a run down on that.

9 de março de 2026
logotipo da Aquastrong

Resposta da Aquastrong

Our customer service lady is really enthusiastic. If you need anything, just reach out to her — don't hesitate.

Avaliado com 5 de um total de 5 estrelas

better late then never!

Still have not received my pump. I was told Feb. 5th, now it is the 8th. and don't have a delivery date. The rating might go down if I don't receive the pump soon.
I did receive the pump a few days late, but all is good now!

29 de janeiro de 2026
logotipo da Aquastrong

Resposta da Aquastrong

Hello, due to the holiday, there has been a slight delay in delivery. It should have arrived at your location by February 5th. Thank you very much for your purchase and understanding!
update------
Our customer service lady is really enthusiastic. If you need anything, just reach out to her — don't hesitate.

Avaliado com 5 de um total de 5 estrelas

happy

fast shipping as described

2 de fevereiro de 2026
logotipo da Aquastrong

Resposta da Aquastrong

Thank you for your purchase!

Avaliado com 5 de um total de 5 estrelas

High Quality Pump.

The pump is of much higher quality than the one it is replacing. The parts supplied give much flexibility. I wasn't expecting the pump to include Teflon tape for the connections.

27 de janeiro de 2026
logotipo da Aquastrong

Resposta da Aquastrong

Thank you for the fantastic review! We're thrilled to hear you appreciate the quality and flexibility of the pump. We always try to include handy extras like the Teflon tape to make installation as smooth as possible. Enjoy your new pump!

Avaliado com 1 de um total de 5 estrelas

Terrible product craftsmanship. DO NOT BUY

I want to start by saying the actual pump itself is great *SO FAR*. The filter tank and fittings are what I have a problem with. I bought this 3/4 HP 115v pool pump because my last one was too small for my pool and it stopped working altogether after 2 years. I hook up all the connections and adapters to my already existing flexible tubing already on my pool because the adapters fit and I open all the lines and start the pump and the connections are just leaking like crazy. So I stop the pump, close the lines and re fit every connection with the plumbers tape it comes with. Start it again, and one of the connecting adapters pops off entirely. There is a spare left so I take that one off and put the spare on and connect it. Open all the lines and start the pump AGAIN and the connection between the top 6 way valve and the filter tank starts leaking. I go to unscrew the screw that holds that top part together and the screw straps. I realize that all these connections are made of cheap plastic and dont seal properly. Terrible terrible craftsmanship. Now I have a perfectly good pump and a filter tank that is useless because I cant get the screw off because it stripped and won't turn. Thankfully the filter tank of my last pump was perfectly fine and I just put the tank back and the pump works fine with it. But this product is definitely not worth what I paid for it. I would not buy and would not recommend to anyone else.

13 de agosto de 2025
Avaliação não solicitada
logotipo da Aquastrong

Resposta da Aquastrong

It was our mistake. We have now properly addressed all customer complaints—issuing refunds where requested and sending out missing or replacement parts where needed. The new batch of sand filter pumps for 2026 has been improved and is now free of any issues. If you still need our product, please reply to me here, and I will arrange to send you one unit for free. Thank you for your oversight and for helping us improve our business.

Avaliado com 3 de um total de 5 estrelas

I installed this pump

I installed this pump, and while it started up fine, it kept cycling on and off and wouldn't hold pressure, even with the cabin valve closed. The instructions were almost useless, offering no help with pressure settings. After putting in a lot of time and effort, I'm sending it back for a refund - it was a huge disappointment.

12 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Pool pump went out while under…

Pool pump went out while under warranty, company refuses to honor warranty.
They ask for details ,which they ignore, 2 attempts.
DO NOT BUY

15 de maio de 2025
Avaliação não solicitada
logotipo da Aquastrong

Resposta da Aquastrong

Dear customer, we would need some photos and related videos, mainly to understand exactly where the issue lies, so that we can improve our manufacturing process and product quality. Additionally, our company has a procedure that requires supporting documentation before we can proceed to the next step. That said, we will by no means ignore your loss. In fact, as long as you take a rough photo, our after-sales support team member will quickly approve your case — she is quite easy to talk to.

If any other customers see this message, please reach out to us immediately to discuss any issues you may have! We truly want to connect directly with our customers to understand your situation, so that we can find ways to improve.

Avaliado com 1 de um total de 5 estrelas

Bought this 3 hp pool pump 4-22-25

Bought this 3 hp pool pump 4-22-25, nice pump and installed fairly easy. The problem is the built-in timer, which the manufacturer was aware of, gains about twenty minutes a day. This causes problems with my chlorine generator, water flow stops, chlorine generator still running. Reached out to company, said they would send new control panel. It is now 5-27-25, no panel, lots of excuses. wouldn't recommend this product.

24 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I tried to return the wrong pool pump i brought and was told tough luck and to sell it on the after amrket

I brought a pool pump that i thought was hardwire to plug directly to the pool timer. The pool pump i received was fitted with a plug to plug directly to an outlet which i do not have by the pool pump. I immediately e-mailed the company to start the return process and from the 1st e-mail they responded by telling me that they can not accept the return because it was opened and used. I responded to their e-mail by telling them that did open it which it what anyone would do to make sure what i brought was in the box, but that i did not use it because it would not connect to my pool pump connection which is supposed to be hardwire. Their response to my e-mail was that they can not accept the return because i opened it and that i need to sell it 2nd hand in the market. I responded to that e-mail stating their policy says that there is a 20% restocking fee which i will gladly pay and the shipping. They responded saying it's my issue and to sell it 2nd hand in the market. They have stopped responding to my e-mail so i got my credit card company involved so that i can get refunded what i'm supposed to get after paying the restock fee. I have all the e-mails saved just incase the company tries to say i'm lying. I have brought another pool pump, but also talked with 3 other companies which all agree that what aquastrong is doing is completely wrong. If anyone is reading this review i urge you to strongly reconsider purchasing anything from this company and buy it from a reputable company instead. You would save yourself the headache, this company does not care about the customer all they care about is your money and once they have it you are stuck with whatever you purchased. I have what i'm going thru can save you from the same drama i am going thru. To the consumer reading this have a good day. TO AQUASTRONG IF YOU ARE READING THIS YOU GOT TO DO BETTER AS A COMPNAY.

29 de abril de 2025
Avaliação não solicitada
logotipo da Aquastrong

Resposta da Aquastrong

Hello,

We truly appreciate your willingness to communicate with us and share feedback based on your personal experience. It’s actions like yours that help us improve and work better.

Your request has actually sparked a wide discussion within our team. While many colleagues believe we should simply accept the return, we regret to inform you that, in the end, we’re unable to approve it. We'd like to explain our reasoning in detail:

According to AQUASTRONG’s return policy, we do accept returns for non-quality-related reasons if the product is unused, unopened, and does not affect secondary sales. However, a 20% restocking fee applies in such cases. Since the issue here is an incorrect purchase (despite our efforts to make voltage information as clear and prominent as possible to avoid such mistakes), we are unable to process your return.

Those in favor of approving your return argue that we have sufficient resources to cover the cost of your mistaken purchase. However, others disagreed because doing so could infringe on the rights of customers who made correct purchases and are still within the warranty period. AQUASTRONG offers a 2-year warranty, and for products like pool pumps — which have a certain probability of encountering issues due to their nature — we do not hesitate to offer replacements or refunds for genuine quality problems. If we compromise these protections to accommodate mistaken orders, it would be unfair to those customers. And that’s something none of us want to see happen.

At AQUASTRONG, we strive to uphold what is right — and we understand that in today’s world, standing by what’s right is not always easy.

Once again, thank you for your gentlemanly approach. We can sense your rationality and your pursuit of something better through your communication.

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