Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking s... Ver mais
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Veja o que dizem as avaliações
Didn’t want to write this but nearly 2 months and still no sign of my water filters i ordered I get told they’re coming next week constantly but the delivery never arrives I asked either... Ver mais
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I'm a Canadian that bought the AquaTru Carafe directly from the AquaTru web-site instead of from a Canadian distributor because I could get a larger discount. I had concerns over whether I would get... Ver mais
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As a renter, I thought reverse osmosis countertop products were too expensive. Then I discovered Aquatru and am very happy to drink water free of microplastics, forever chemicals, lead, metals, etc. E... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
Informações de contato
Estados Unidos
- 800-220-6570
- cs@aquatru.com
- aquatru.com
4,0
Muito Bom
308 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 79% das avaliações negativas
Normalmente responde dentro de 2 semanas
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AquaTru Countertop RO system works well but could use larger tanks
The AquaTru Countertop reverse osmosis system is simple to operate, producing clean water at the push of a button.
It has an internal pump that replenishes the drinking water tap quickly.
The unit is simple to set up, with clear instructions on the setup.
The main drawback is the size of the water tanks (for input and output). Unless you drink only a few glasses of water daily you'll need to refill the intake tank (after discarding the residue) several times a day (which is what I do). This is not big deal but this model is really ideal only for a single user who doesn't need to produce RO water in large quantities. For those with larger needs the under-the-sink model is probably your best bet.
I've liked the countertop model so much that an under-the sink model will soon be installed so that my wife and I have sufficient RO water for our daily needs.
15 de abril de 2026
Resposta da AquaTru
Hello Savantgarde, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
LOVE The New RO Filter..!
Placing the order was easy, delivery was quick and the water tastes GREAT..! :)
15 de abril de 2026
Resposta da AquaTru
Hello Mark, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I called Aquatru and asked for help…
I called Aquatru and asked for help reactivating the carafe system I had neglected while I was recuperating. Jesus in Customer Service helped me to replace parts & restart my machine. He brought great tasting water back into this house again. I have been an Aquatru customer for over 10 yrs. We are very happy with Aquatru's service and their products. Thanks for solving my problem. Kindness was appreciated.
15 de abril de 2026
Resposta da AquaTru
Hello Judy, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
first time buyer
Well the order arrived quickly. it was in great shape. Instructions were simple and clear. Now the Water quality is just amazing. it is so good.
15 de abril de 2026
Resposta da AquaTru
Hello Russ, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I love my new carafe style water filter…
I love my new carafe style water filter from Aqua Tru - I did a TON of research prior to purchasing and found multiple water testing sites that recommended them. It's really excellent!!
15 de abril de 2026
Resposta da AquaTru
Hello Emily, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Resposta da AquaTru
Hello Abby, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Resposta da AquaTru
Hello Doyle, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Resposta da AquaTru
Hello Allison, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru /
Resposta da AquaTru
Hello Susan, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Resposta da AquaTru
Hello Abeer, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Resposta da AquaTru
Hello Marsha, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Resposta da AquaTru
Hello Holly, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
The best customer service I have ever…
The best customer service I have ever experienced!!!
17 de abril de 2026
Resposta da AquaTru
Hello Susan, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
The purchase was easy
The purchase was easy, delivery pretty fast. Ive tried the product for almost3 weeks now and I like the taste of water, it doesn't take long for the pitcher to fill. However, it is hard to make the water container sit/fit properly in the back side of the unit. I think it is because it is made out of plastic amd it seems not to slide down properly and the lid doesn't close . So I have to try several times to make it fit . I am afraid it will cause an issue eventually to fit at all. Other than that I am happy I found this product.
16 de abril de 2026
Resposta da AquaTru
Hello Carol, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us.
If you ever need guidance on placing the tap tank on the unit please contact our customer service team at 800-220-6570. We’ll be more than happy to assist.
Team AquaTru / Ramon
Online ordering was smooth and delivery…
Online ordering was smooth and delivery to home was quick.
16 de abril de 2026
Resposta da AquaTru
Hello Mo, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I bought an AquaTru Classic and it…
I bought an AquaTru Classic and it seems like I was a sent a used product. There were scuff marks on top of the machine. When I tried to contact Customer Service to get a new label the chat associate would not answer my questions. I strongly DO NOT recommend this company.
7 de maio de 2026
Avaliação não solicitada
Resposta da AquaTru
Hello W, we’re sorry to hear about your experience and understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water.
We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
We’re available 24/7 for you, and here to assist you.
Team AquaTru / Ramon
Easy to order i have 3 counter top…
Easy to order i have 3 counter top units one of them I backing up water after cycle and leaking at top both at the clean water tank and unfiltered tank so I guess it was time for a new unit
16 de abril de 2026
Resposta da AquaTru
Hello Eric, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I purchased one…
I purchased one, then a second shower head with filter, and I am so grateful! I cannot believe how clean, soft and radiant my skin is even after the first use!
Love!
16 de abril de 2026
Resposta da AquaTru
Hello Jude, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I love the product
I love the product. Works very well and hasn’t given me any issues. Will definitely recommend to family and friends.
16 de abril de 2026
Resposta da AquaTru
Hello Kathy, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I really enjoyed the water
I really enjoyed the water. The taste was great and Cutomer Support was exceptional. I'm not giving more stars because the water filter kept leaking, it was replaced and still leaking. I did return it all together.
16 de abril de 2026
Resposta da AquaTru
Hello April, we’re sorry to hear about this issue and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1035263 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
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