Arc Comms Avaliações 113

O TrustScore é 5 de um total de 5

4,8

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've been a client of Arc Comms for a number of years now, and always found them efficient, prompt and helpful. This time, however, Nick went over and above in service. I changed providers and all... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have been dealing with Arc for over 15 years, probably since they opened their doors. The relationship is mainly over the phone, though in the early days we used to visit the office. They manage an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was a little sceptical when MacKenzie cold called regarding upgrading our EE account. I didn't want a new phone just a new sim, there was no hard sell he listened and got me what I wanted. He go... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Arc offered us a few networks and packages to suit our needs, and we ended up choosing EE. The service from Arc is excellent. Although we can still call EE everyone in our office much prefers to call... Ver mais

A empresa respondeu


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

113 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic service from the team at Arc Mobiles

Fantastic service from the team at Arc Mobiles. I was quite specific with what tariff I needed and they were able to match me with the right tariff and even provide me with the new iPhone. Will not hesitate to recommend Arc to others. Thank you to the whole team at Arc Mobiles.

25 de novembro de 2022
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Hi Eddie, thanks for the great review!

Avaliado com 5 de um total de 5 estrelas

Great service

Lee and Antony at Arc deliver great service. Have used for 7 years. They are personal, easy to communicate with and deal with any issues in a timely manner - I would highly recommend using their services.

14 de março de 2023
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Hi Adam, thanks for the great review! Please continue to get in touch if you ever need any service, support or advice!

Avaliado com 5 de um total de 5 estrelas

Highly Recommended Company

This is a very unique and good quality company that never ceases to provide its customers with exemplary service. The customer is always the main focus, with prompt response times, empathy and routinely updating with the status of any enquiries. I would highly recommend this company to anyone

26 de outubro de 2022
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Hi Brandon, Thank you for your very kind review!

Avaliado com 5 de um total de 5 estrelas

Great company 5/5

Great company, saved me & my company fortunes, great customer service, very professional from beginning to end.

I would highly recommend this company to everyone! 5/5 stars from me.

8 de setembro de 2022
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Thank you for the great review!!

Avaliado com 5 de um total de 5 estrelas

Exceptional service, easy to deal with

Exceptional service, and provided in a timely manner. The team at Arc Mobiles are very knowledgeable and helped me through the process of switching from my current provider, and retaining my original mobile number. The new platform which is provided by PLAN.COM is intuitive and helps me see in real time how I am using my phone. I plan to bring the rest of my team on in the business onto the same platform

13 de maio de 2022
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Hi David, thanks for the great review. We are happy to have helped you migrate onto the new platform and are really pleased to have been able to give you great service! If you need any more assistance please don't hesitate to call our team!

Avaliado com 5 de um total de 5 estrelas

Great customer service and value for money

I had been putting off sorting my new phones for months as I thought the process would be stressful and expensive.

I spoke to Antony to tell him what I was wanting. Lee then followed this up to ask for my current details. They then came back to me with a proposal. I accepted and after I signed the Contract the phones arrived the next day.

I haven’t changed contracts in over 20 years! I thought I would have issues. However Antony and Lee made sure I had all the information I needed and both phones switched over on the day they said.

Whenever I had any questions, both Antony and Lee replied promptly.

I would highly recommend ARC both for value for money and customer service!

12 de maio de 2022
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Dear Carrie, many thanks for leaving a great review of your experience!
If you need any future support, advice or assistance, please don't hesitate to give us a call!

Avaliado com 5 de um total de 5 estrelas

Customer service is awesome

I need a new phone and had one in mind which was quite hard to get in the UK as it is very specific to my job. Arc Mobiles straight away found a solution and in matter of hours I had my deal ready and phone was in in just a few days.

The best part was the customer service as they helped me out the most in obtaining and setting up my phone and network. One of the most efficient, fasest, friendliest and best services I ever exeprienced. I would recommend them to everyone!

13 de abril de 2022
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Dear Stefan, Many thanks for the great review. We always aim to offer friendly help and support with both speed and efficiency and I'm really happy that you have felt the experience in this way. Thank you for sharing your review with others. I hope we can continue to give you a great service with your telecommunications needs long into the future!

Avaliado com 5 de um total de 5 estrelas

5* delivery from the initial…

5* delivery from the initial discussion, when they quoted , delivery of the phone and after service.

Arc Mobiles delivers!

31 de março de 2022
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Hi Chris, thanks for the great review! Hope we can continue to offer you great service long into the future!!

Avaliado com 5 de um total de 5 estrelas

Great service and value

Superb service. Lee was not only quick to follow up but was very knowledgeable about which services and deals were best for our business. The deal Lee got us for mobile broadband was also better than anything I could find like for like.

I was kept in the loop throughout the whole process and all docs and products were delivered in the timeline advised so there was no disruption to our day to day.

Highly recommended

28 de março de 2022
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Dear Jave, Thanks for the great review. We are happy to have been able to provide you with a great service and if you need any further support, please don't hesitate to give us a call!

Avaliado com 3 de um total de 5 estrelas

cold call procedures

I've just received a call cold from this company who ive never dealt with in my life clearly they do not follow the guidelines. The consultant who called had no idea how they had obtained my number nor have i given them permission to be contact something funny is going on with company watch what details they have on you

All now resolves

9 de março de 2022
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Hi David,

It sounds like you are not one of our customers and have not used our service. Please can you confirm if this is not the case?

Sorry you have felt the need to leave us a bad review without first using our service. The call referred to doesn’t sound like our Company. We only deal with businesses and not consumers. Please can you confirm what telephone number you were called on so that we can check our database?

If this was Arc Mobiles, we are sorry that you have had a bad experience with one of our employees and hope you don’t feel that this is a reflection of our overall service.

Kind regards
The Team At Arc

Avaliado com 5 de um total de 5 estrelas

Great company sorted me out with a…

Great company sorted me out with a sweet deal for my mobile phone 10/10 would recommend

15 de fevereiro de 2022
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Dear Michael, thank you for the 5 star review! I hope we can continue to be of great service to you long into the future!

Avaliado com 5 de um total de 5 estrelas

The phones are great and would…

The phones are great and would recommend to work colleagues

3 de fevereiro de 2022
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Hi Liam, many thanks for the review. Glad you are happy with the service!

Avaliado com 5 de um total de 5 estrelas

Highly Recommend

Steve Hardy has been great with handling our company account, the network provider seemed to have some difficulties with one or two number transfers, however Steve removed all this time and hassle that it would of taken us and spent much of his time dealing with it and seeing it through until it was resolved. Steve made it very easy for us for which we are very grateful. Great service, highly recommended.

19 de janeiro de 2022
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Thank you for leaving a review describing in detail the service that you have received! We are really grateful as this helps other customers make an informed decision about the service we offer. We hope to continue to give you great service long into the future. Please don't hesitate to contact any of the team if you have any queries or need any further assistance with anything!

Avaliado com 5 de um total de 5 estrelas

Brilliant company

Brilliant company. Phenomenal customer service. Highly recommend their services

12 de janeiro de 2022
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Dear Mohammed, thank you for your kind review!!

Avaliado com 5 de um total de 5 estrelas

Great place to work

Great atmosphere and workplace, lots of genuine, friendly people.

2 de novembro de 2021
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Hi Lewis,
Thanks for the great review!!

Avaliado com 5 de um total de 5 estrelas

Received an unsolicited call from Arc…

Received an unsolicited call from Arc Mobile (I am a small business owner) which I generally wouldn't take. Glad I did - they have found a great plan for my 2 handsets and the customer service has been outstanding. Not only have I reduced my outgoings, I now have a named account manager to assist with our mobiles. At 5:40pm on a Friday evening, an issue with our data was resolved instantly. Very impressed.

29 de outubro de 2021
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Dear Emma,
Many thanks for the review. We are really happy that we have been able to help you and it's lovely to receive your feedback! If you need any further help or support or advice please don't hesitate to call us!

Avaliado com 5 de um total de 5 estrelas

Complete satisfaction

I have dealt with Steve at arc mobiles twice over the past couple of weeks in respect to mobile phones for our business.
I can not praise him and the team at arc mobiles enough for their professionalism, customer care and commitment to customer satisfaction.
I feel confident in the service they offer and knowledge of the market.
I would highly recommend Arc to anyone.
Many thanks to all

19 de outubro de 2021
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Dear John,
Thank you for leaving us such a lovely review! We are really pleased that you have been happy with our service and thank you for sharing your experience. If you need any more assistance please don't hesitate to call!

Avaliado com 5 de um total de 5 estrelas

Arc is extremely reliable

Steve at Arc is extremely reliable, helpful and knowledgeable. He has managed my mobile account for several years and it is always a pleasure and very beneficial to hear from him..... I even give him an exact time to reach me during ac busy week and he gets it spot on!
Many thanks Arc from a happy customer, highly recommend

18 de outubro de 2021
Avaliação não solicitada
logotipo da Arc Comms

Resposta da Arc Comms

Thank you for the review of our service. We strive to give customers an experience beyond their expectations and we are elated to hear that Steve has been a fantastic resource for you. He will be absolutely delighted to read your review. Many thanks for sharing, and thanks for continuing to use Arc

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais