Wonderful products! I'm very happy! My order came on time and everything was well packaged and as seen on the website. I will definitely buy from Aromatics again 🙂
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Excellent seller - I bought some water based dyes to create a green tinted moisturiser (hemp oil just wasn’t cutting it colour wise). They worked really well. I’ve bought a few other bits since then a... Ver mais
A empresa respondeu
I decided to make my own face balm and purchased all ingredients from Aromantic. They were delivered quickly, packaged well and lovely products that have made a lovely balm that is my go too moisturis... Ver mais
A wide range of good quality products all with detailed information and direction on how to use them. I love the recipes available and have already tried a few. The best thing though by far is the exc... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Browse through our range of natural skin care products and cosmetics at Aromantic. We provide organic and natural ingredients, recipes and courses for make-your-own skin, hair and beauty care products.
Informações de contato
15 Greshop Road, IV36 2GU, Forres, Reino Unido
- +441309696900
- info@aromantic.co.uk
- aromantic.co.uk
4,7
Excelente
179 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Mutual Success
Aromantic has a variety of potent, pure and ethical cosmetic raw materials that have a huge impact on the effectiveness of our natural skincare & haircare products. It is a lovely mutual success between Aromantic and our company.
We are so grateful for Aromantic team!
24 de setembro de 2024
Very helpful and solved the queries I…
Very helpful and solved the queries I had with my order. Thank you
25 de agosto de 2024
Great Company, great products
Great products, packed very well however delivery time was longer than expected. Overall though, the company performs well and all products delivered were exactly as expected - a great company to deal with, just a little perceived delay made the difference between 4 and 5 stars.
25 de agosto de 2024
Resposta da Aromantic Ltd
Hi Stuart,
Thank you for your review and for your kind words about our products. We’re sorry to hear that the delivery time felt longer than expected. After looking into the timeline, we can confirm that your order was placed on the evening of Saturday the 24th. Although we don’t normally process orders over the weekend, we made an exception due to the bank holiday and processed it on Sunday the 25th. You would have received a dispatch notification then, but due to the bank holiday, Royal Mail did not pick up the parcel until Tuesday the 27th, and it was delivered on Wednesday the 28th.
We sincerely apologise for any inconvenience caused by the delay and appreciate your understanding of the circumstances. We’re always working to improve and hope to serve you again soon!
Kind Regards
Benjamin Borseth
Managing Director
The prosses of purchasing - very convenient and efficient
The prosses of purchasing ingredients was quick and efficient. The products arrived well packed and in a good condition
Thank you
1 de setembro de 2024
Products arrived promptly and wrapped…
Products arrived promptly and wrapped very carefully. Prompt and friendly email back when I had a query which was resolved.
Thank you !
27 de agosto de 2024
Fast dispatch time
Fast dispatch time, fast delivery and well wrapped. Very happy with the products I received.
25 de agosto de 2024
Good service & excellent ingredients
I buy my Active Ingredients,hard to find Oils & preservatives from Aromantics. Very pleased with their products especially Active Ingredients and their speedy delivery!
I would like to see more Active Ingredients in the future if possible. That be great.
The only negative is their pricing for Active Ingredients! Quite steep for very small amount. I would have given 5 stars had the price been more competitive but quality of ingredients are great. I appreciate that they provide expiring dates on their ingredients!
1 de agosto de 2024
Avaliação não solicitada
Resposta da Aromantic Ltd
Thank you for sharing your feedback and for your kind words about our service and the quality of our ingredients. We’re delighted to hear that you’re pleased with our products, especially our Active Ingredients and speedy delivery!
Regarding the pricing of our Active Ingredients, we truly understand your concern. One of the challenges we face in offering hard-to-find and specialised ingredients is that, due to their niche nature, they often have a lower demand. This means we sometimes need to order these ingredients in smaller volumes from our suppliers and producers. Unfortunately, purchasing in smaller quantities typically results in higher costs per unit, which does impact the price we must pass on to our customers.
However, we remain committed to providing only the highest quality ingredients, as we believe this is crucial to achieving the best results in your formulations. We always strive to find a balance between offering competitive prices and maintaining the exceptional quality that our customers expect.
We genuinely appreciate your understanding and your feedback. Your suggestion about expanding our range of Active Ingredients is something we will certainly consider as we continue to grow our offerings. It's feedback like yours that helps us to improve and better serve our customers.
Thank you once again for your review and for choosing Aromantic. We look forward to continuing to provide you with the high-quality products and service you’ve come to expect from us.
Best regards,
Benjamin Borseth
Aromantic Ltd
The efficiency with which you dispatch…
The efficiency with which you dispatch items, the swiftness of communication and quality of the item. It is helpful for a tiny business like mine to get the special offers as my budget is so small! I do get disappointed when the ingredients are out of stock as that can be stressful when my stock is low.
26 de julho de 2024
Very quick delivery and excellent…
Very quick delivery and excellent products, thank you.
25 de julho de 2024
Great customer service
Great customer service, good quality products. Fantastic website describing products and how to use them in the formulation. I like the Aromantic sample of recipes and blends.
24 de junho de 2024
Resposta da Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
This company is an absolute rip off
This company is an absolute rip off. They have been ripping of their customers for years don’t know how they have stayed in business.
Here is an example … tried to purchase two ingredients both on sale the total for both items was £4.06. However by the time u get to checkout the final cost was £10.50. How does this company get away with such daylight robbery. Bought from them a while back and was angered by the same issue. It seems nothing has changed. My advice find another store that doesn’t try to rip you off
20 de julho de 2024
Avaliação não solicitada
Resposta da Aromantic Ltd
Dear Customer,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear about your frustration and would like to address your concerns directly.
Firstly, regarding your concerns about pricing:
VAT: Our prices are displayed both exclusive and inclusive of VAT on each product page for transparency. However, the cart total is shown exclusive of VAT until you reach the checkout, where the VAT is added. This practice is common for companies serving many business customers.
Postage: We understand the importance of reliable delivery services. This is why we use Royal Mail for our smaller shipments. Although it can be more expensive, we find it ensures that 99%+ of our customers receive their parcels promptly and reliably. We actually undercharge for this service to keep costs manageable for our customers. We have consciously chosen not to use Evri due to the unreliable experiences, such as the one you described in your review about them on Trustpilot.
Shipping Protection Insurance: We offer optional shipping protection starting at £0.75. This ensures that if a parcel goes missing, we can send a replacement immediately without waiting for the courier’s investigation. This option is available to provide peace of mind for our customers.
Business Longevity: We believe our continued success is due to the value and service we provide, as evidenced by the many positive reviews from our satisfied customers. We strive to improve and adapt based on all feedback we receive.
Additionally, we attempted to get further details from you via Trustpilot so we could investigate your concerns thoroughly, but unfortunately, we did not receive a response. We are still very keen to resolve any issues you experienced, so please do reach out to us directly with more information about your specific purchase attempt.
Thank you for bringing this to our attention. We hope to serve you better in the future.
Best regards,
Benjamin Borseth
Aromantic Ltd
Easy to order products and very good…
Easy to order products and very good quality
24 de junho de 2024
Resposta da Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Aromantic are always good !
24 de junho de 2024
Resposta da Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
A wide range of good quality products…
A wide range of good quality products all with detailed information and direction on how to use them. I love the recipes available and have already tried a few. The best thing though by far is the excellent customer service they provide. I've called several times now when I needed some advice or a recommendation and have found them to be very helpful. It's nice dealing with people who are both knowledgeable and who care about their customers.
13 de junho de 2024
Avaliação não solicitada
Resposta da Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Aromantic has been a great inspiration…
Aromantic has been a great inspiration for the creation of many products, they always know what is new and is the best place to purchase thing in smaller ammounts when formulating. My brand has grown but I still regulary go back to Aromantic for a few things and to see what they are up to. The speed of service is also excellent!
28 de maio de 2024
Resposta da Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Above and beyond as usual.
28 de maio de 2024
Resposta da Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Resposta da Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Fantastic products
All good. Easy to order. Goods arrived on time. Fantastic products.
28 de maio de 2024
Resposta da Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.