Can't see plan details or cancel subscription. Also can't see or remove card details. However, weekly card payment still being deducted. Have emailed support 3 times and still haven't had a response.... Ver mais
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Veja o que dizem as avaliações
Tried to cancel several times. got an error message. Tried deleting account, claims it was deleted but was able to log right back in. Sent customer service an email about it. Probably will have to hav... Ver mais
A empresa respondeu
nice site but i do not need my subscription anymore and i can't seem to be able to cancel it. i would have loved if the company would reach out to me so that i can cancel the plan or figure out which... Ver mais
A empresa respondeu
I use art-gen every day both for work tasks (mostly for creating all kind of ads) and also sometimes for fun - like to put my friend's face into some weird image or to try on different hairstyles. I l... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Art Gen AI is a platform that uses cutting-edge AI to generate high-quality images and videos from text prompts. Our technology allows you to transform your ideas into digital masterpieces through a user-friendly interface with powerful customization options.
Informações de contato
Estados Unidos
- art-gen.ai
2,0
Ruim
54 avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
mediocre product
A response via email was provided to let me cancel, but the product itself isn't up to par.
5 de abril de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I are glad that you've located the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
really good if you write your prompts…
really good if you write your prompts correctly.
had no issues doing img to img stuff for my business - gens quickly, you can queue up stuff if I also need a video (just played around for personal use w that - still good!).
i've tried others in the same price range (no namedrops sorry) and this one makes the most sense to me.
get this one if you have to choose, not sure what the hubbub is about - cancel button is right there in your profile people!!
4 de abril de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to write in.
The team and I appreciate the shout-out, and are happy to hear your experience with the site has been nothing but easy-going.
Thank you for highlighting this for other users!
Best regards,
Art-Gen Support
Unable to unsubscribe
I subscribed, but haven't been able to unsubscribe, as it doesn't let you do it on the site. I have emailed, but have not heard back anything yet.
1 de abril de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I are glad that you've located the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
SCAM! SCAM! SCAM!
STAY AS FAR AWAY FROM THIS COMPANY AS HUMANELY POSSIBLE! I have no active subscription yet they still charged me weekly. I verified I have no subscription and emailed the company and never heard a word. I got a new bank card and same thing. So now I need to cancel my bank account which is absolutely insane.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on the cancellation procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
I can't find a way to cancel this…
I can't find a way to cancel this subscription. Subscibed erroneously. No contact link. No cancelation button
The made this right. Full refund
27 de março de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Useful tool for marketers!
I'm a marketing specialist, and I use ArtGen daily to generate images and videos for my work. I love the variety of models and how easy they are to use! I also appreciate the feature of image2video generation, + you can change the ratio and duration of your video.
I've even recommended the tool to some of my colleagues, and they seem to like it as well.
Looking forward to the music generation feature!
thanks, ArtGen
25 de março de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to write in.
The team and I appreciate the shout-out, and are happy to hear your experience with the site has been nothing but easy-going.
Thank you for highlighting this for other users!
Best regards,
Art-Gen Support
I subscribed to the Elite Weekly Plan… and I want to cancel it but there is no cancel button
I subscribed to the Elite Weekly Plan for $6.99/week to test the platform. While the tool itself works, the billing system is extremely frustrating.
There is no clear option to cancel the subscription from the account dashboard. The profile and billing pages only show credits and purchase options, but there is no visible “Cancel Subscription” or “Manage Subscription” button. This makes it unnecessarily difficult for users to stop recurring charges.
Transparent billing and easy cancellation should be standard for any online service. I strongly recommend the company improve the account management and make the cancellation process clear and accessible.
Until then, users should be cautious when subscribing.
24 de março de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Cool product for reasonable price
I use it a lot for generating images for my Graphic Design job, it's a good tool if you know how to prompt properly. Works pretty fast
18 de março de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to write in.
The team and I appreciate the shout-out, and are happy to hear your experience with the site has been nothing but easy-going.
Thank you for highlighting this for other users!
Best regards,
Art-Gen Support
Awful
Bad results, no way to unsubscribe on the page, have to go via support emails
15 de março de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Weekly surprise charges, nightmare cancelation
Terrible results, you would getter better results with any other GenAI page. They are very sneaky with charges, they charge you weekly!! And you can't cancel on their page, you have to send an email and wait ages for them to reply. Horrible horrible product.
6 de março de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
You are billed according to your chosen plan, which can be terminated or altered at by contacting the relevant address as per the ToS as well!
Our Support team always tends to our client's requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Impossible to cancel subscription
I subscribed to the Elite Weekly Plan for $6.99/week to test the platform. While the tool itself works, the billing system is extremely frustrating.
There is no clear option to cancel the subscription from the account dashboard. The profile and billing pages only show credits and purchase options, but there is no visible “Cancel Subscription” or “Manage Subscription” button. This makes it unnecessarily difficult for users to stop recurring charges.
Transparent billing and easy cancellation should be standard for any online service. I strongly recommend the company improve the account management and make the cancellation process clear and accessible.
Until then, users should be cautious when subscribing.
9 de março de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
You are billed according to your chosen plan, which can be terminated or altered at by contacting the relevant address as per the ToS as well!
Our Support team always tends to our client's requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
SCAM! Unable to Cancel Payments| DO NOT USE!
I used this site once and cancelled after finding something that suited my needs better. Unfortunately, they have continued billing me weekly and I tried using a stop-payment with my bank that didn't work. Ultimately I had to cancel my debit card and request a new one so they couldn't keep billing me. I double checked the website which says I don't have an active subscription but this still happened somehow. Do not use this scam site.
9 de março de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
You are billed according to your chosen plan, which can be terminated or altered at by contacting the relevant address as per the ToS as well!
Our Support team always tends to our client's requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Videos are awful. Do not sign up
Videos are awful. Once generated you are charged regardless of results. They say "cancel any time" but there is no cancellation function. Avoid at all costs.
8 de março de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
You are billed according to your chosen plan, which can be terminated or altered at by contacting the relevant address as per the ToS as well!
Our Support team always tends to our client's requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
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