Arthauss Furniture Avaliações 

3.079
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The wardrobe was strong and sturdy, it needs to be secured to the wall before fitting the sliding doors as they are heavy. the instructions were incorrect in places but we figured it out, is definitel... Ver mais

Avaliado com 5 de um total de 5 estrelas

The bloke who delivered our wardrobes and chest of drawers was a very cheerful man and bought everything in with care, he also checked the doors to make sure the glass wasn't broken. We haven't mad... Ver mais

Avaliado com 4 de um total de 5 estrelas

I'm happy with the sideboard I purchased, it's the perfect size with plenty of storage inside, looks and feels well made. The instructions weren't the best but if you've built flat packed furniture be... Ver mais

Avaliado com 5 de um total de 5 estrelas

An absolutely fantastic experience. Great furniture. Relatively easy to assemble. Top tip if buying the bed and the sofa you need them both at the same time to ease the assembly process. Great custom... Ver mais

Detalhes da empresa

  1. Loja de Móveis

Informação fornecida por fontes externas variadas

Furniture is the vital ingredient that will make your house a home. This is why, at Arthauss, we strive to provide a truly excellent choice of furniture for every budget and every taste.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,4

Todas as avaliações

(3.079)

179 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Perfect Wardrobe and Excellent Service!

⭐️⭐️⭐️⭐️⭐️
I’m really happy with my purchase! The wardrobe arrived on time, exactly as scheduled. The quality is excellent, the size fits perfectly, and it looks just as beautiful as it did in the pictures. Everything was well-made and carefully packed. I’m completely satisfied and would definitely recommend this company to anyone looking for great furniture and reliable service.

8 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful sideboards

Excellent seller communication amazing was always kept in loop when second item came in to stock both items shipped together , delivery service fantastic the guys really polite and helpful
The cabinets are amazing quality with a added bonus of led lights making the room look all cozy
Easy to follow instructions

3 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

We ordered a very large wardrobe

We ordered a very large wardrobe. And a small matching drawers. The purpose was to check quality before assembling the larger item.
Upon receipt all looked good. We attempted to put the drawers together but had missing items, bolts and wooden bolts, I obtained the missing items myself, as already had to wait linger than anticipated for delivery. The drawer assembly was over complicated, imo. However when it came to putting the drawers in they did not fit. The holes for the rails were all in the wrong place. In addition the drawers fell apart as you tried to insert.
I tried to get advice from company and they did not believe a word I said. Asked me to produce a level, which I did then they said it was not level, I got a carpenter around and he confirmed they were not fit for purpose. All this time I was told to video the assembly so they could tell me were I was wrong. I got zero refund on the drawers and had to pay 70 pounds to wait 3 weeks to collect and a further 2 weeks for part refund. So I lost 180 pounds in this experience and have to pay for the drawers to be binned as I did not have time to take apart and rebuild with video. As you will notice they never take any responsibility on negative feed back. They delete negative feedback on there own website. I am sure the response to this will be denial or they have never heard of me. There service attitude is like wolf of Wall Street

29 de agosto de 2025
Avaliação não solicitada
logotipo da Arthauss Furniture

Resposta da Arthauss Furniture

Hello Kevin,

We’re very sorry to hear that your experience did not meet your expectations. We always aim to make assembly and aftercare as smooth as possible, and we appreciate the opportunity to clarify a few details regarding your order and our communication.

You initially reported that none of the drawers would fit into the frame. After we requested clarification, you kindly provided videos showing two drawers being successfully inserted, which suggested the frame was functioning as intended for those units. However, as no videos were provided showing attempts to insert the remaining drawers, we were unable to verify whether the same issue occurred with the others.

The photos you shared also indicated that the drawer fronts had not been glued into the pre-drilled dowel holes - there was no visible glue residue on the dowels - which likely caused the drawer fronts to separate during assembly.

In addition, our team noticed from your photos that the unit was placed on an uneven surface, with the level’s bubble leaning to one side. This could have affected the frame alignment and drawer rail positioning.

We also wanted to note that no reports of missing parts were made prior to or during the initial assembly process. Our team would have been happy to provide any replacements immediately to help you complete the assembly.

Despite these findings, and in an effort to reach an amicable solution, we offered a return for a partial refund, which was declined.

We truly regret that this experience was frustrating and appreciate the time you took to share your feedback. Our team always strives to handle all matters fairly, transparently, and with care for our customers.

Warm regards,
Your Arthauss Furniture Team

Avaliado com 5 de um total de 5 estrelas

Great communication prior delivery

Great communication prior delivery . The furniture arrived on time and to the safe place as per our instructions. Thank you ! The wardrobe is very solid, high quality and looks just perfect in our bedroom . I highly recommend the Company and the furniture .

2 de outubro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Not enough product information provided and point of sale

No information provided at point of sale, on website, or on product packaging of complexity of self assembly, or an approximate time required to assemble.
Some of the images do not correctly convey the assembly stage, and others are innacurate causing confussion and delays in an already long-winded process.

4 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic furniture

Fantastic furniture. I managed to build this units myself. A tv unit and a side board. Such great quality. Delivery men were helpful and sent me messages throughout the morning until they arrived. I would recommend this furniture to anyone. Easy to build too

1 de julho de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Good, but room for improvement

I really like the products sold by Arthauss. They are a good build quality and simple enough to put together.
They lose a star because sometimes, the instruction manuals are incorrect or difficult to decipher but if you've built anything before, you can usually work it out. They also lose a star because the drawer depths are always so shallow even if the drawer fronts are deep. This makes no sense to me. Why would you put a 19cm drawer front with 9cm drawer behind it. Its easily fixed by lowering the drawer rails but probably beyond your normal DIY job.
That being said, its at a great price.

2 de outubro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

ARTI 2 Sliding Wardrobes

We ordered Arti2 sliding wardrobes from this company and was initially disappointed as we had an alignment issue with the base piece and legs. Communucation with Hubert was very good, and modifications had to be made using an electric drill to make certain pieces fit together. However seeing the end result I must say it was totally worth it. These wardrobes are beautiful with ample storage and they look expensive.

29 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class quality

Easy to follow instructions and the very first time I had exactly the correct number of parts and fixings with a self build unit. Everything fitted perfectly and the overall quality is first class. I will certainly use this brand again for future projects.

23 de setembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Lovely bed - awful instruction’s

Delivery was absolutely fine. the instructions are not great at all, so took a long time to put together. The bed now together looks lovely. Marked down one star purely because the instructions were pretty bad.

16 de setembro de 2025
Avaliação não solicitada

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