Great company to do business with. We have just moved and my husband put the totally incorrect delivery address and postcode, they tried to locate but couldn't but came back the day after. The items... Ver mais
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I was so impressed with Furn On the sevice the delivery was amazing 👏 .They kept me informed all the way from the time I purchases the wardrobe to delivery excellent thank you Furn On Kind regards Ka... Ver mais
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The customer service was good ,offering me a discount as the chair was advertised as next day delivery ,but they couldn't do that after I,d placed the order. The chair,Prestige, swivel recliner is OK... Ver mais
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Very helpful customer service, sent a fabric sample for a bed that I wanted. Fast delivery and bed is gorgeous! Very happy
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Informações de contato
4,4
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great
Very helpful customer service, sent a fabric sample for a bed that I wanted. Fast delivery and bed is gorgeous! Very happy
4 de março de 2026
Resposta de Furn-On
Hi,
Thank you for your 5-star review!
We’re delighted to hear the fabric sample helped with your decision and that you’re pleased with the bed. It’s great to know delivery was quick and that our customer service was helpful.
Furn-On Customer Services
Good prices and customer support
Initial problems with the table supplied but this was quickly and efficiently dealt with.
Would purchase from this company again. Good prices.
4 de março de 2026
Resposta de Furn-On
Hi Neil,
Thank you for your 5-star review!
We’re glad we were able to resolve the issue with the table quickly and efficiently, and it’s great to hear you’d be happy to purchase from us again. Thank you for your pateience whilst we resolved this.
We really appreciate your feedback.
Furn-On Customer Services
Delivery was on time.
Delivery was on time.
Only one man who found the parcels very heavy.
He did manage to do it alone.
11 de março de 2026
Resposta de Furn-On
Hi Linda,
Thank you for taking the time to leave your review.
We’re pleased to hear your delivery arrived on time. Your feedback regarding the delivery has been noted and will be shared with the courier company.
Furn-On Customer Services
Great company to do business with
Great company to do business with. We have just moved and my husband put the totally incorrect delivery address and postcode, they tried to locate but couldn't but came back the day after.
The items we bought and assembled, were of really good quality and the prices were really affordable. We would have no hesitation using this company again. In fact we are just about to order a 2nd wardrobe, now we are experts at assembling!
6 de março de 2026
Resposta de Furn-On
Hi Dave,
Thank you for your fantastic 5-star review!
We’re really pleased everything worked out with the delivery address and that the team were able to return the next day. It’s great to hear you’re happy with the quality and value of the furniture too.
Best of luck with assembling the second wardrobe !
Furn-On Customer Services
I was so impressed with Furn On the…
I was so impressed with Furn On the sevice the delivery was amazing 👏 .They kept me informed all the way from the time I purchases the wardrobe to delivery excellent thank you Furn On Kind regards Kathy.
4 de março de 2026
Resposta de Furn-On
Hi Kathy,
Thank you for your wonderful review! We’re delighted to hear you were impressed with the service and that delivery went smoothly.
Thank you again for your kind words.
Furn-On Customer Services
I have been extremely disappointed with…
I have been extremely disappointed with both the service and product. I ordered an oak desk in November, which the top arrived damaged.
After contacting furn-on numerous times and constantly chasing as no updates, a replacement top arrived some 3 months later. They blamed the delay on suppliers, however, still selling the same desk on their Website with a next week delivery date. Each top is individually made, as a result the top did not fit the draws sent so unable to put together.
After constantly chasing the company with no resolution, I have no given up and put this down to a very costly mistake for using furn-on.
The make matters worse, the original top to be sent back, the collection company cancelled the day before and still awaiting some 3 weeks later with a large office desk top taking up my hall way.
After the experience I have had, will never use this company again.
3 de março de 2026
Avaliação não solicitada
Resposta de Furn-On
Hi Nigel,
We’re very sorry to read your review and to hear how disappointed you feel about the situation. We fully agree that a three-month delay for a replacement part is far longer than anyone would reasonably expect, and we sincerely apologise for the frustration this caused. Unfortunately the replacement top had to be produced by the manufacturer and this process took significantly longer than anticipated.
To clarify, the desk had already been removed from sale on our website some time ago, so it was not being advertised with a short delivery time during this period.
We’re also sorry to hear that you feel you’ve had to give up on resolving this. Our team had been in contact with you, including earlier on the day the review was left, encouraging further engagement so we could work towards a solution. We remain very willing to assist and bring this matter to a resolution if you would like to continue the discussion with us.
Furn-On Customer Services
Resposta de Furn-On
Hi Jade,
We’re delighted to hear your delivery was quick and that you felt well updated throughout the process.
Furn-On Customer Services
This company went above and beyond in…
This company went above and beyond in my estimation they kept my sofa in storage for 3mths as my house sale took longer to go through they kept in constant contact and delivered when the time was right, great customer care.
The only problem I had was the delivery guys couldn't get my sofas in the house with the box's on wouldn't let me unpack so they could get it in so left it outside me and my 75yr old dad had to get it in
3 de fevereiro de 2026
Resposta de Furn-On
Hi Helen,
Thank you so much for your 5-star review and for your kind words about our team. We’re really pleased we could help by storing your sofa while your house sale completed, and that everything was delivered at the right time for you.
We’re sorry to hear about the difficulty on the day of delivery. We can see the size of the boxes were too large to fit through your doors. We have made a change to this range to ensure an unpacking service is added to the product so that it can be deliveered into our customers home.
Thank you again for your thoughtful feedback — we’re delighted you’re happy with your sofa and the overall service.
Furn-On Customer Services
Prestige swivel recliner chair.
The customer service was good ,offering me a discount as the chair was advertised as next day delivery ,but they couldn't do that after I,d placed the order.
The chair,Prestige, swivel recliner is OK,not the best quality, but good to look at and comfortable. The assembly instructions are pretty vague, to say the least. Also the advert makes out the headrest is adjustable, but only manually. Overall satisfied with the purchase, time will tell as it only arrived today. Would buy from Furn on again.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Furn-On
Hi John,
Thank you for taking the time to leave your review and for your balanced feedback regarding the Prestige Recliner Chair.
We’re pleased to hear you were happy with the customer service and that you’re finding the chair comfortable overall.
We also appreciate your comments about the delivery expectations, assembly instructions, and the manual headrest which we have fed back to the website team for amendment.
If you need any help with assembly or have any questions as you continue using the chair, please don’t hesitate to get in touch and we’ll be happy to help.
Furn-On Customer Services
Nice design and quality furniture
Nice design and quality furniture, very pleased with the cupboard and table I bought. Good packaging too and very quick delivery.
19 de janeiro de 2026
Resposta de Furn-On
Hi Mr Pantea,
Thank you for your 5-star review!
We’re delighted to hear you’re pleased with the design and quality of your Cotswold Oak Shoe Cupboard, and that delivery was quick with good packaging.
Furn-On Customer Services
Very happy with the Nevada 4 drawer…
Very happy with the Nevada 4 drawer dressing table and the 5 drawer narrow chest. Well made and easy to assemble.
21 de janeiro de 2026
Resposta de Furn-On
Hi Nigel,
Thank you for your review!
We’re delighted to hear you’re happy with your Nevada bedroom furniture.
We really appreciate your feedback.
Furn-On Customer Services
Lovely chair
Lovely chair. Good quality and competitive price. Husband, being tall, found this chair to be high enough. Didn’t have to wait very long for delivery which was carried out on a Sunday afternoon at no extra cost to our lounge. Three screws out four went in well but fourth no way at all. But is stable and comfy.
14 de janeiro de 2026
Resposta de Furn-On
Hi Mr Bond,
Thank you for your 5-star review!
We’re delighted to hear you’re pleased with the quality, comfort, and height of the chair, and that delivery was quick and convenient.
We also appreciate you mentioning the assembly point, that’s useful feedback, and if you need any more assistance or replacement fixings, our team would be happy to help.
Furn-On Customer Services
Ordering was simple and delivery was…
Ordering was simple and delivery was timely. Goods well packed on arrival and all parts were in the box. Would recommend.
9 de janeiro de 2026
Resposta de Furn-On
Hi Mrs Perren,
Thank you for your 5-star review!
We’re pleased to hear ordering was straightforward, delivery was on time, and everything arrived well packed and complete.
We really appreciate your recommendation.
Furn-On Customer Services
This company was A pleasure to deal…
This company was A pleasure to deal with.
Even replied to my e-mails when shop/store was closed
7 de janeiro de 2026
Resposta de Furn-On
Hi Steve,
Thank you for your 5-star review!
We’re delighted to hear you found us a pleasure to deal with and that our team was able to respond to your emails promptly, even outside of store hours.
We really appreciate your kind words.
Furn-On Customer Services
Great items and delivered on time
5 de janeiro de 2026
Resposta de Furn-On
Hi,
Thank you for your 5-star review!
We’re pleased to hear you’re happy with the items and that delivery was on time.
We really appreciate your feedback.
Furn-On Customer Services
Service was great
15 de dezembro de 2025
Resposta de Furn-On
Hi Anthony,
Thank you for your 5-star review! We’re pleased to hear you had a great experience with our service.
Furn-On Customer Services
Very well made product
Very well made product. Packed extremely well and delivered by an excellent courier who communicated very helpfully about their planned delivery. The small TV stand is perfect for what I required and frankly is better than I was expecting at a very reasonable price.
12 de dezembro de 2025
Resposta de Furn-On
Hi David,
Thank you for taking the time to leave such a detailed review.
We’re delighted to hear you’re pleased with the quality of the TV stand, the packaging, and the delivery service.
We really appreciate your kind words.
Furn-On Customer Services
Dining seating bench
Over the moon with this product, fits perfectly under my dining table, so great for saving space while creating seating. Lovely finish, looks lovely and is solid and comfortable. Service was great and item arrived in the time frame given. Nothing here to complain about
1 de dezembro de 2025
Resposta de Furn-On
Hi Samina,
Thank you so much for your wonderful 5-star review! We're delighted to hear that your new dining bench fits perfectly under your table and helps save space while still providing comfortable, solid seating.
It’s great to know you’re pleased with the finish, the service you received, and the delivery timeframe. We really appreciate you taking the time to share your experience.
If you ever need anything else, we’re always here to help.
Many thanks
Furn-On Customer Services
I ordered a self assembly coffee table…
I ordered a self assembly coffee table on line. I was a bit unsure about the quality but I can confirm that I am well pleased with my purchase it was easy to assemble and it looks great
5 de dezembro de 2025
Resposta de Furn-On
Hi Mr Marriott,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that your coffee table was easy to assemble and that you’re pleased with the quality and appearance.
We always aim to provide clear instructions and great products, so it’s fantastic to know your expectations were met.
Furn-On Customer Services
Easy to order and great customer…
Easy to order and great customer service, nice products and fast delivery, communication was also great.
3 de dezembro de 2025
Resposta de Furn-On
Hi Stephen,
Thank you for your review!
We’re really pleased to hear you found the ordering process easy, delivery fast, and our customer service and communication helpful.
Thanks again
Furn-On Customer Services
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