Artificial Living Avaliações 278

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

If i was reviewing the product itself this would be a 5 but customer service has totally destroyed it bought external wall cladding and happy with the quality and standard even after they sent th... Ver mais

Avaliado com 5 de um total de 5 estrelas

The service we received from day one from the Artificial Living team was first class. They provided numerous samples to assist us in making our selection. Once we had made our choice, delivery was wit... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic product, very well packaged and delivered on time when we ordered in September. All the builders who've worked on our garden room love the acoustic wood panels and want to replicate our desi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered some decking trim . My husband has worked in the caravan leisure industry and stated this is the best he has seen in comparison. So was very pleased as you cannot order samples of the trim j... Ver mais

Detalhes da empresa

  1. Loja de Móveis de Jardim

Escrito pela empresa

Artificial Living is committed to offering the very best in Artificial Grass, Composite Decking, Composite Wall Cladding and Artificial Plant Wall products the market has to offer...We won't be beaten of Quality of Price!


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

278 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 28% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Very poor service

Very poor service. Ordered 5 working days ago. The lead time says 1-5 days. Had an email on day 2 saying your order is on the way. Call on day 5 after hearing nothing else to be told it hasn’t even been dispatched.

2 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb customer service

So pleased I came across this company for our cladding. Customer service was exceptional, where you can actually speak to someone who knows their stuff and gave expert advice. Daniel was great and arranged a quick turnaround with delivery too. Would 100% recommend.

8 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor customer service

Haven’t had an opportunity to use them as they never respond to any of my questions. Both my wife and I on separate occasions have posted questions on their online chat forum and not once have they responded. Based on our experience the service they provide appears to be very poor. I would be concerned with spending money with a company who can’t responded to simple questions.

25 de março de 2025
Avaliação não solicitada
logotipo da Artificial Living

Resposta da Artificial Living

Hi Anthony,

I'm really sorry to hear about your experience—it definitely doesn't reflect the standards we strive for. We've recently experienced technical difficulties with the chat feature on our website, and we're actively working with our web developer to resolve this by removing the function as soon as possible. I sincerely apologise for any inconvenience this has caused.

In the meantime, please feel free to reach out to us via email at hello@artificial-living.com, or you can call our landline at 0161 509 8637. Our team is always here to help and will gladly assist you with any questions or concerns.

Thank you for your understanding.

Warm regards,

AL

Avaliado com 1 de um total de 5 estrelas

AVOID

AVOID! Sent the wrong cladding clips and refused to pay for replacement clips I needed to buy locally as builders were already on site. Claimed it was my fault for not checking the order and suggested we fit them without clips as a workaround. Awful customer service. Avoid!!

21 de março de 2025
Avaliação não solicitada
logotipo da Artificial Living

Resposta da Artificial Living

Hi Nick,

Thank you for taking the time to share your feedback — I’m genuinely sorry to hear you’ve been left feeling disappointed.

I’ve carefully reviewed your order and the notes from our team. Your order was placed on Friday, 14th March and delivered on Tuesday, 25th March — just two working days later, which is a relatively quick turnaround in our industry. You then contacted us on Friday, 28th March to let us know there was an issue with the clips you received.

As soon as we were made aware, we offered two options to resolve the matter as quickly as possible: either a full refund or replacement clips sent via next-day delivery. I completely understand that the situation caused inconvenience, and while we truly wanted to help, we weren’t able to meet the alternative solution you proposed — covering £600 in builder costs or purchasing clips locally for £180.

We always aim to provide a positive experience for our customers, and I’m sorry this situation didn’t meet those expectations. If there’s anything further we can do, please don’t hesitate to get in touch, we’d be more than happy to assist.

Best regards,

Artificial Living.

Avaliado com 1 de um total de 5 estrelas

Still waiting for items to be delivered!

Still waiting for items to be delivered!

3 de fevereiro de 2025
logotipo da Artificial Living

Resposta da Artificial Living

Hi Sharon,

Thank you for your review.

I see that you placed your order on February 1st, which was a Saturday. Our quoted delivery time for samples is 2-4 business days, so we're still within that timeframe. I’ve checked your tracking information, and it looks like your sample should arrive today or tomorrow.

If you need anything else, feel free to give us a call.

Best,
AL

Avaliado com 1 de um total de 5 estrelas

Slatted Cladding Board v2 - Grey

I placed an order for samples, which all arrived as expected. That was the only part of the process that went smoothly.
I tried placing an order online, but some of the materials were showing as unavailable. After a phone call, we agreed to place the order via email.
When the order arrived, I noticed that one item was mixed up: instead of Cladding End Trim, I received Edging Trim. I informed the delivery driver, who agreed to take it back and said that the office would contact me regarding a refund or replacement for the incorrect item.
However, no one from their office reached out to me, so I called a few days later to explain the situation. We agreed that once the delivered materials were installed, we would decide what to do. If additional materials were needed, they would apply a credit; otherwise, I would be refunded.
After placing an order for the additional materials, no credit was offered. More than six weeks later, I still haven’t received a refund.
I would strongly advise avoiding this company, as their customer service is terrible. My client initially chose their Acoustic Wall Panels, but we’ve since decided to go elsewhere. This whole experience has been frustrating. Their response time to emails is also incredibly slow. AVOID

6 de janeiro de 2025
Avaliação não solicitada
logotipo da Artificial Living

Resposta da Artificial Living

Hi Vytas,

Thank you for taking the time to share your feedback—we appreciate all reviews, whether positive or negative, as they help us improve our service.

I’ve looked into your order, and it seems there was some misunderstanding regarding the 15 trims you refused on delivery. Based on your email, you requested "end trims," but I believe you may have meant "external corners." Since we don’t sell end trims, we replaced them with edging trims instead. As you accepted the quote and proceeded with payment, we assumed this had been clarified.

I also noticed that you reached out to us over the Christmas shutdown period. We responded as soon as we reopened in January, but I do apologise for any inconvenience caused by the delay.

Aside from this issue, it appears both of your orders were delivered within the expected timeframe and without any further problems. However, we want to make this right for you—please give us a call at 0161 509 8637, and we’ll be happy to resolve the trim issue. Just have your order number handy when you call.

Best regards,
AL

Avaliado com 5 de um total de 5 estrelas

Excellent service.

The quality of the artificial grass I ordered was as advertised. Delivery was well within the timescale, and customer service kept me updated throughout the whole process.

17 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

10/10 company, brilliant!

My building company have ordered several times now for composite cladding and fixings. What a brilliant company. Easy website to navigate, excellent customer service over the phone and so quick with getting orders out. I’d highly recommend this company and the high quality products.

21 de janeiro de 2025
Avaliação não solicitada

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