Dear Artisterial team, I hope you read this. You defrauded me. Stole my hard earned money by never keeping your end of the deal and sending me my painting. I just want to know how you sleep at... Ver mais
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Veja o que dizem as avaliações
I bought 3 pieces, 2 were framed and 1 unframed. While the art was the same, the technique and colours were vastly different. They look like poor imitations of the 'original' on the website.... Ver mais
Ik heb al zo veel emails gestuurt met de vraag of ik de set van 3 schilderijen kan retourneren, ben daar al nu 10dg mee bezig heb het via email en instagram gedaan en tot heden geen antwoord van julli... Ver mais
A empresa respondeu
Order took nearly three months to arrive. When it did arrive, it had a huge hole in the box, and in the canvas. I've written customer service twice with no response. I'll keep trying but you would... Ver mais
Detalhes da empresa
Escrito pela empresa
,
Informações de contato
Kanaalstraat 295, 7547 AS, Enschede, Holanda
- info@artisterial.com
- artisterial.com
Beware!
Ordered a painting back in January 2021. Fast forward to September 2021 and i have not received my order yet.
Got various reasons from them such as: a major eruopean canvas maker went bankrupt to some framework material from Japan being delayed due to the Suez Canal incident. Back in June they said that their container had arrived and they would Fedex my order asap. Still no painting.
Beware. Major, major scam.
16 de setembro de 2021
Avaliação não solicitada
Resposta da Artisterial
Hi Michael James Chua,
Thank you for leaving your review. We are sorry for the inconvenience this may have caused you.
Please note that unfortunately many shipping couriers are still have been impacted by many new regulations and parcels may take a little longer to arrive than usual with limited flights and pick-ups, and that we are definitely not a scam!
Our team is sorry to hear that you haven’t received your order yet.
Unfortunately, I checked your order status and see that with the information you provided here your package was returned after being shipped to your home. We have reached out to our shipper to investigate this matter further and we will keep you update.
Also, please reach out to us at info@artisterial.com to see what we can do in the short term!
Best,
Team Artisterial
Took 3 months; Arrived Damaged.
Order took nearly three months to arrive. When it did arrive, it had a huge hole in the box, and in the canvas. I've written customer service twice with no response. I'll keep trying but you would think someone would respond to customer service requests.
2 de agosto de 2021
Avaliação não solicitada
Never arrived
Waited 5 months, my painting never arrived, a new excuse every time I wrote to customer service, and in the end, they stopped answering me...
19 de julho de 2021
Avaliação não solicitada
Resposta da Artisterial
Hi Anders,
Thank you for leaving your review. We are sorry for the inconvenience this may have caused you.
Please note that unfortunately many shipping couriers are still have been impacted by many new regulations and parcels may take a little longer to arrive than usual with limited flights and pick-ups.
Our team is sorry to hear that you haven’t received your order yet. The current time frames for our customers are:
4-9 business days transit time (United States)
5-10 business days transit time (Europe)
4-9 business days transit time (Southeast Asia)
10-16 business days transit time (Philippines)
4-8 business days transit time (Australia and New Zealand)
8-22 business day transit time (all other countries).
If an order isn't delivered within the time frame, please know that as soon as our customers reach out to us we would absolutely look into the situation and assist our customers accordingly.
Unfortunately, I checked your order status and see that with the information you provided here your package was returned after being shipped to your home. We have reached out to our shipper to investigate this matter further and we will keep you update.
Best,
Team Artisterial
Scam?
I ordered one painting on 10th April. It is now 14th July and I am yet to receive it. Very little response to emails, told 2 weeks ago I would receive the tracking number the next day and still not received it. On my “online account” that status hasn’t changed from “processing”. Emailed them a few times saying i think it’s a scam and I want an urgent update or I’ll be requesting a refund - no reply.
14 de julho de 2021
Avaliação não solicitada
Resposta da Artisterial
Hi Amy,
Thank you for your feedback. We’re sorry to hear you had a negative experience.
Our team is sorry to hear that you haven’t received your order yet in a timely manner, however it has been delivered on the 2th of August, and we hope you are happy with your purchase now!
We take your feedback to heart and we will forward this to our team so we can continue to improve the overall user experience for everyone.
Best,
Team Artisterial
Order never delivered
Order never delivered. Customer support lying to you. Seems like a SCAM
5 de julho de 2021
Avaliação não solicitada
Resposta da Artisterial
Hi Peter Rulofs,
Thank you for leaving a review and we’re so sorry that you had a negative experience!
Unfortunately, we've had some difficulties with importing certain oil & framing from our supplier which caused delays in delivering our paintings in the agreed time.
We do however see that your order has been totally refunded, and we apologize for the experience you have had with us.
We take your feedback to heart and we will forward this to our team so we can continue to improve the overall user experience for everyone.
Best,
Team Artisterial
I’ve been living in hope that my art…
I’ve been living in hope that my art would arrive even after reading all the negative reviews here. I have tried and tried with many emails and they best response is “it’s been delivered”
Very disappointed
1 de julho de 2021
Avaliação não solicitada
Resposta da Artisterial
Hi Rennie Dolich,
Thank you for leaving a review and we’re so sorry that you had a negative experience!
Unfortunately, we've had some difficulties with importing certain oil & framing from our supplier which caused delays in delivering our paintings in the agreed time.
we do see that your order has been fully returned. However, if you are still interested in the painting please contact us at info@artisterial.com and we can still send it to you for a fixed discount!
We take your feedback to heart and we will forward this to our team so we can continue to improve the overall user experience for everyone.
Best,
Team Artisterial
🔥🔥🔥kein Versand
🔥🔥🔥
Der tolle und professionelle Onlineshop lockt zum Kauf.
Nach 3 1/2 Monaten ist die Ware immer noch nicht angekommen?
Mangelhaft Kommunikation führt zum Misstrauen.
26 de junho de 2021
Avaliação não solicitada
Resposta da Artisterial
Hallo Josef,
Wir freuen uns über Ihr Feedback und bedauern sehr, dass Sie Ihre Bestellung nicht erhalten haben!
Wir haben uns mit Ihnen in Verbindung gesetzt und Ihnen Ihr Geld zurückerstattet. Anschließend haben wir uns mit Ihnen in Verbindung gesetzt, um uns für die Verzögerung bei der Auslieferung unserer Produkte zu entschuldigen.
Wir haben Ihnen ein weiteres Bild mit einem erheblichen Rabatt angeboten und hoffen, dass Sie zufrieden sind!
Wenn Sie weitere Fragen haben, können Sie uns unter info@artisterial.com erreichen.
Wir nehmen uns Ihr Feedback zu Herzen und werden es an unser Team weiterleiten, damit wir die allgemeine Benutzerfreundlichkeit für alle weiter verbessern können.
Beste Wünsche,
Mannschaft Artisterial
Product Received
I ordered this painting 2 months ago almost 3. It took forever but it finally came. I thought it had a gloss finish but it doesn’t it’s straight canvas. I love it! Looks just like the pictures on the site minus the glass like finish but I think it looks more classy that way so I’m happy. Customer service responded once after 4 emails for an update. But I received it so no harm no foul.
25 de junho de 2021
Avaliação não solicitada
SCAM! Do not buy from Artisterial!
Scam Alert!
Ordered weeks ago 3 paintings.
Was supposed to be shipped on May 13.
No news. No updates. No replies to my emails.
I asked for a refund, no answer.
Pathetic customer Service.
This is most likely a SCAM.
Do not purchase from these crooks.
BEWARE
31 de maio de 2021
Avaliação não solicitada
Resposta da Artisterial
Hi Alexandre Olive,
Thank you for leaving your review. We are sorry for the inconvenience this may have caused you.
Please note that unfortunately many shipping couriers are still have been impacted by many new regulations and parcels may take a little longer to arrive than usual with limited flights and pick-ups.
If an order isn't delivered within the time frame, please know that as soon as our customers reach out to us we would absolutely look into the situation and assist our customers accordingly.
Fortunately, I checked your order status and see that with the information you provided here your package was delivered to you, and we hope you are pleased with the quality of the painting.
(let us know! We are eager to hear this from our customers!)
We take your feedback to heart and we will forward this to our team so we can continue to improve the overall user experience for everyone.
Best,
Team Artisterial
No response I’m very disappointed at…
No response I’m very disappointed at least let people know what’s the status of there products if I’m spending 300-600 dollars on pictures I expect communication
29 de maio de 2021
Avaliação não solicitada
Resposta da Artisterial
Hi Murdock!
Thank you for leaving your review. We are sorry for the inconvenience this may have caused you.
Fortunately, I checked your order status and see that with the information you provided here your package was delivered to you, and we hope you are pleased with the quality of the painting.
We take your feedback to heart and we will forward this to our team so we can continue to improve the overall user experience for everyone.
Best,
Team Artisterial
Terrible
Terrible. I bought on april 7th, 45 days pass and nothing.
Nobody answer! I'll process this company and report internet crime
17 de maio de 2021
Avaliação não solicitada
Resposta da Artisterial
Hi Aron,
We appreciate your feedback, and we're very sorry to hear that you haven't received your order in time!
We are truly sorry for all the delays you have experienced with ordering at Artisterial. I see you have had a full refund and we apologize for any inconvenience caused by this.
If you are still interested in the painting you ordered. Please, reach out to our customer service at info@artisterial.com and our experts will help you out!
We take your feedback to heart and we will forward this to our team so we can continue to improve the overall user experience for everyone.
Best,
Team Artisterial
Happy to buy again.
Even long delivery but still testified. The canvas is excellent. Im really happy with the quality. Value for money.
16 de maio de 2021
Avaliação não solicitada
2 month wait for 3 paintings...scam??
We are yet to receive 3 paintings that I ordered on 17th March, and it is now 16th May. I have emailed asking for clarity of when our paintings will be delivered and had very vague responses. I am starting to think this is a big scam.....beware...
15 de maio de 2021
Avaliação não solicitada
Resposta da Artisterial
Hi Jo Miles,
We appreciate your feedback, and we're very sorry to hear that you haven't received your order in time!
However, your order has been delivered on the 5th of July, and we hope you are happy! (Let us know!)
We take your feedback to heart and we will forward this to our team so we can continue to improve the overall user experience for everyone.
Best,
Team Artisterial
The painting looks fantastic
The painting looks fantastic and I had to wait slightly longer than I expected however it was worthy. Re delivery slightly more frequent update/ communication could be encouraged. Overall I'm really happy with this fantastic product. Thanks.
13 de maio de 2021
Avaliação não solicitada
Absolutely pathetic customer services
Absolutely pathetic customer services. Its been over a month since i placed an order (Order Number - 8343) and so far haven't received any update on delivery status. I have sent almost 5 separate emails asking and yet no response.
Order value over £200.
16 de abril de 2021
Avaliação não solicitada
Fraud
Paid an order, no product in two months, no response to inquiry. Order No.7898
11 de abril de 2021
Avaliação não solicitada
Fraud/Betrug
Ich kann jedem abraten hier auch nur einen Cent auszugeben. Die Ware wird nicht verschickt. Auf E-Mails wird nicht reagiert. Etwaige Mails bzgl. einer Lieferung sind offensichtlich automatisch und mit falschem Inhalt abgeschickt.
Eine Rückzahlung ist nur unter Einschaltung von Paypal möglich. Hierbei werden im Rahmen des Käuferschutzes auch noch Angebote von 10% des Kaufpreises gemacht, obwohl es die Waren aller Wahrscheinlichkeit nicht einmal gibt. Es handelt sich bei Artisterial eindeutig um Betrug.
4 de abril de 2021
Avaliação não solicitada
Absolute scam just received my money…
Absolute scam just received my money back from PayPal...
Do not order from here.
30 de março de 2021
Avaliação não solicitada
100% Scam. Avoid.
Not often I rate badly, but man I wish people would pay attention to the bad reviews here.
My story is much like the others here. Ordered on 7 October 2020, have them some grace due to COVID and Brexit, but fed nothing but lies from their "support" and then radio silence after requesting a refund 2/3 months ago.
My fault really for not doing more due diligence. No registered company and deleted comments on Facebook, with shoddy reviews. I doubt the 5* reviews are genuine.
If you read this, please please avoid.
25 de março de 2021
Avaliação não solicitada
Perfect customer service, stunning painting
I was very curious if the paintings would match my style in the house. It turned out super good! The paintings are of very good quality, and they are also hand painted!
9 de março de 2021
Avaliação não solicitada
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