A.S. Bikes Avaliações 

Well what can I say. I purchased a new mobility scooter from AS Bikes it’s got to be over 2 years ago. My scooter has been a lifeline for me whilst awaiting 2 new knees so that I can still enjoy days out and shopping trips. Obviously the seat pad is now a little worn and my husband broke the battery charge indicator accidentally whilst loading the scooter into our boot, so that got taped back on with electrical tape. Other than that we have been on lots of holidays and days out so lots and lots of miles covered.
This week we visited a car boot and bumped into the AS Bike family who sold us the scooter originally. We were saying what a fantastic scooter it was but they noticed that my seat pad had worn and that my battery indicator which apparently is actually connected with the throttle was taped together. Straight away they told me to email them with my postal address and they will send the spare parts through the post or we could go visit them and they will fit them for us. But did say they are so easy to fit yourself. Well today the parts arrived. We fitted then straight away and yes very easy to fit ourselves. My scooter is now like brand new. Thank you AS Bikes for caring about your existing customers and ensuring my scooter is in as good a condition as when I first purchased it. Cannot recommend this company enough

Peter and his family really know how to look after their customers.
Our 15 year old bikes are well used and have been very reliable. Only on our second battery.
A recent intermittent electrical fault was quickly repaired by Sam on site at Malvern Motorhome Show, who refused to take any payment, even for the replacement part. 
No hesitation in recommending this business.

What a super company AS Bikes are, bought two folding electro bikes a year ago and both have been faultless, popped them back at a recent show and they were serviced FOC, payment offered but declined, just go and enjoy your bikes was the response.
If in doubt don't be, these guys are a genuine family company where service with a smile comes as standard.

Everything about the assistance I have been given suggests that 5* is inadequate, their advice is readily offered and unfailingly accurate, it’s like they are sitting on my shoulder guiding me.

Great help and great service.

I have been with AS Bikes for 14 years now, and still have my original electric bike. Needed some new pedals, and following a phone call they were put in the post free of charge. What better service can you ask for?

5 stars are not enough I would like to give them 10 stars
I have used ASbikes several times and always been delighted with the experience. The level of efficiency and helpful friendly service is outstanding.

Absolutely love my new mobility scooter - it opens and closes so easily - I've been enjoying being able to go over all sorts of terrain - I used it around IKEA the other day - it was great fun - I managed to get to about 90% off the displays - I've needed to to contact customer services a couple of times with teething problems - but they have assisted me really quickly to sort them out to my satisfaction - would thoroughly recommend this company

Just like to say a big thank-you to Peter and Sam. This family run business deserves an award for their services, dropped my bike off at the Norwich motorhome show for repair and it has been returned by courier all repaired and working as new which is good as its about 7 years old and used a lot. Also worth mentioning they didn't ask for a penny for their services and that's unusual this day and age.

Well where can I start August 2024 we purchased two folding electric bikes that we are extremeley pleased with then in November my husband was no longer able to use the bike so we returned to this amazing family and purchased an electric Wheelchair, which at this point they offered to take back one of the bikes but we declined as we wanted to continue to use it, if not for ourselves but our family.
We then had a part break not the fault of the company my husband dropped the battery onto it handle.
I emailed them and without any explanation they posted a replacement and would not charge us.
They are just an amazing family team and nothing is too much trouble for them. well done to you all and Thank you x

Well impressed with A S Bikes, we had a few questions which received almost an immediate response to our issue, many thanks Sam. Regards J & K

Very good response & very good service they know there products very well & solved the problem thanks Again Alan ok

Really can’t recommend this family run business highly enough. They always go the extra mile, with a smile on their faces and nothing is too much bother.
Look forward to dealing with them in future years. Good luck Peter, Sam and the team.
Fred & Karen

Top man Sam

The controller arrived this morning
Excellent communication and prompt reply
Many thanks
Paul

Bought a bike and trike back in 2022 and have had excellent after sales help and service at no extra cost, would highly recommend….. the bikes are great too😀!

Brilliant company Sam was so helpful & honest if you ever want to bye a electric bike this is the way to go

I bought a 20" Electric Folding Bike from A.S. Bikes as I wanted a bike that I could fold up and put into the garage of my Motorhome and use while away. I was over the moon with this bike, not only did it out- perform the others that I tried, which incidentally were not folding ones, but it was also considerably lighter. Win win! The service I received was second to none. Friendly, professional and knowledgeable. I would highly recommend.

I bought an AS Bikes folding 20-inch electric bike many years ago from a friend of mine. When I needed any spare bits, he said just ring them, tell them it was “Big Dave’s” bike. So, I did, not expecting the response, “Oh yes, we know Dave”. I have since realised their personal link with their customers is unbelievable.

This small family business has customer service second to none, even when not “selling” anything, just giving advice.

My electric bike is my lifeline due to health problems and when the rear hub/motor started giving me problems recently I was very apprehensive of it being the end of my bike. Anyway, after various emails back and forth with Sam and Katie, I packaged the wheel up which by now sounded like “a bag of spanners” and sent it down to them. Pete had a look at it and the prognosis wasn’t good. Bearings shot, wiring damaged and shaft worn. Pete subsequently rebuilt my out-of-date wheel with some new bits and some spares and not without a great deal of problems and an odd bit of verbal frustration!!

I have now received my new wheel and fitted it and its like a dream to ride.

I don’t do many reviews, but this small family business deserves the highest praise.

My greatest thanks and praise to Pete, Katie and Sam and all the rest of the team

Brilliant company, we now have 4 fantastic bikes, our oldest over 10 years and good as new. After sales service and help first rate.

Ordered a bag for one of our folding electric bikes we bought from them many years ago at a motorhome show. It arrived quickly without any problem. The quality has improved from the original one (which is still in good condition) that came with one of the bikes.
Thanks for great service and the bikes are still going fine.