Ascent Bicycle Avaliações 64

O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I have tried every saddle imaginable in my over fifty-nine years of cycling, including a well-worn BROOKS seat to cheap CYCLE PRO seats, even the super-heavy SPENCO GEL seat cover that I rode on for 1... Ver mais

Avaliado com 4 de um total de 5 estrelas

Early days - but... It's early days as I've only been out on a short 25 mile outing, but first impressions are "finally"! I've finally found a saddle that is along for the ride, rather than (adverse... Ver mais

Avaliado com 4 de um total de 5 estrelas

I was able to stay in the drops on my road bike for longer. The aero gains by staying in the drops longer far outweigh any weight penalty compared to my last saddle. I haven’t done any rides over 50... Ver mais

Avaliado com 4 de um total de 5 estrelas

After a 2 year medical hiatus, I’m practically starting my cycling over again. 12 milers instead of 40s. Like other cyclists we struggle to find the ideal seat. I was very skeptical about ordering my... Ver mais


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

64 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 2 semanas

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Avaliado com 4 de um total de 5 estrelas

Relief seeker!

I have tried every saddle imaginable in my over fifty-nine years of cycling, including a well-worn BROOKS seat to cheap CYCLE PRO seats, even the super-heavy SPENCO GEL seat cover that I rode on for 155 miles in ONE DAY! This saddle is super comfy right off the bat, but... seeing my GALLI and CAMPY equipped NISHIKI COMPETITION gain so much weight just because of a minor comfort improvement left me shedding tears! Perhaps offering TITANIUM or at least ALUMINUM rails might take some of the sting away! Just a suggestion, as an increase in price (REASONABLE!) is worth it to us ounce saving fanatics! Thanks for tackling this perennial problem! Best regards, Thomas Vitrano.

14 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Sit bone pain relief!

I purchased the ascent saddle to replace the Bontrager seat on my Wahoo Kickr training bike. I was experiencing pretty severe sit bone pain after approximately 30 minutes of riding - having to stand for a while for relief. The ascent has assuaged the issue. Thank you!

16 de março de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Nice seat

Great seat once adjusted. Shipping took a while, updates were a lil slow but overall great seat.

7 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DECEPTIVE REFUND POLICY- SWEDEN NOT USA

I purchased the sport plus seat based on the advertising and reviews. I also understood their 30 day money back guarantee with product return if not satisfied. I received the product on Tuesday March 3, 2026, put in on my bike and tried it on Wednesday March 4, 2026. After only 5 miles it was very uncomfortable and I had to put my old seat back on. I requested a refund, sent photos as requested, and got a message that they would give me a discount if I did not return the product. My purchase was in part based on the guarantee, so when I pressed them for a refund, they said I had to sent the product back to:
Ascent Ecommerce LLC
Logistikvägen 18
556 52 Jönköping
Sweden
and pay for shipping.
Obviously this is VERY deceptive if not fraudulent as they have a USA address and any reasonable buyer would expect returns would be sent to their US location. According to UPS Store it would cost at least $150.00 to send a $69.00 bike seat back to Sweden!!!
Looking back at their reviews, I did notice someone recently experienced the same issue. I wish I would have seen it BEFORE I ordered because, I definitely would not have done business with this company!
I just received a reply from ascent accepting no responsibility for their lack of transparency about the location of the return. No where on their website or return policy does it clearly state the location of returns being in Sweden and not where the product was shipped from in Wyoming. Buy at local bike store where the actually honor their return policies!!

1 de março de 2026
Avaliação não solicitada
logotipo da Ascent Bicycle

Resposta de Ascent Bicycle

Hi Richard,

Thank you for taking the time to share your experience, and we’re very sorry to hear that the saddle did not work out for you and that the return process caused frustration.

First, please allow us to sincerely apologize if our return policy was misunderstood. We do fully honor our 30-day satisfaction guarantee, which allows customers to return the product within 30 days if it does not meet their expectations.

However, as stated in our policy, when a return is requested due to personal preference or change of mind, the cost of return shipping is covered by the customer. If the product arrives damaged, defective, or the wrong item is sent, we of course cover all return and replacement costs.

We completely understand that international return shipping can sometimes be expensive. For this reason, we also offer an optional partial refund for customers who prefer not to go through the hassle of returning the item. This option is simply meant as a convenient alternative so customers can still receive some money back while keeping the product. It does not replace or remove the 30-day return option.

We are truly sorry again for the frustration this situation has caused and we appreciate you sharing your feedback, as it helps us improve how we communicate our policies.

Should you require further assistance, please don’t hesitate to let us know.

Kind regards,
Ascent Bicycle Team

Avaliado com 3 de um total de 5 estrelas

Delivery and communication was…

Delivery and communication was terrible. They kept asking how my seat was when it hadn’t even arrived yet . I finally got the seat and so far has been a lot better than my previous one but will have to give it a few more rides to see.

25 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I own a specialized Roubaix bike.

I own a specialized Roubaix bike.
The seat I received will not go on the bike post as the seat attachment for the two seats are so different.
I do not have an answer but surely you will. i wish i would have known the configuration ahead of time.
I guess I will use the seat on my office chair so i won't feel like i wasted all of my money.
I will try to find a seat locally or find a carbon post to mount the seat on. Not sure how my fanny will handle that.

4 de março de 2026
Avaliação não solicitada
logotipo da Ascent Bicycle

Resposta de Ascent Bicycle

Hi Jerie,

Thank you for your feedback, and we’re sorry to hear that you’re having trouble installing the saddle on your Specialized Roubaix.

To help you properly, could you please email us a photo of your current seatpost clamp and the saddle mount? Once we see the setup, we’ll be happy to guide you on how to install the saddle correctly.

In many cases, the setup only requires a small adjustment, and we’ll do our best to help you get everything fitted properly.

We will wait for your email so we can assist you further.

Kind regards,
Ascent Bicycle Team

Avaliado com 5 de um total de 5 estrelas

Reeceived damaged seat/return

When I received my seat, the seat had a small cut on the under side. I contacted customer service and reported the damage. They immediately apologized and told me that they are sending me a new seat. I received the shipped email 2 days later. I was pleasantly surprised. Because of the customer service, I am giving Ascent a five star rating.

4 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I am 77 inches tall

I am 77 inches tall. 72 years old and ride a big and heavy Specialized Roll bike about 20 miles per week. This is the best seat I have ever had. High quality and very comfortable

27 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

False advertising

I purchased these gloves knowing I could try them for 30 days risk free. First it took more than two weeks for them to arrive. I wore them two times and temperatures above 40°. Neither time did they keep my hands warm. Since I knew I had a risk free guarantee, I decided that they just weren't going to work for me to keep my hands warm enough while biking. I contacted the company and asked how I returned them and was told they needed to be unused and in original packaging. I asked how that was a try 30 days for risk free. No answer on that other than they said they disagreed with me and what that meant. Since I had worn them two times they weren't returnable at all and I was offered five dollars and I could keep them. I did not want them they did not work and I pressed them to let me return them risk free. I finally gave up as they were not about to let these gloves be returned. I feel this is fraud and have reported them to my credit card company. So as I said don't believe in the "Try 30 days RISK FREE" advertising. It's not true.

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da Ascent Bicycle

Resposta de Ascent Bicycle

Hi Sandy,

Thank you for taking the time to share your experience, and we’re very sorry to hear that the gloves did not meet your expectations.

We would also like to sincerely apologize if our policy caused any confusion. We completely understand how the phrase “30-day risk-free” may lead to the expectation that the item can simply be tried and returned without conditions, and we’re sorry that this was not communicated clearly enough in your case.

Our 30-day policy does allow customers to return an item within 30 days if they are not satisfied. However, as outlined in our return policy, items normally need to be unused and in their original packaging in order to qualify for a standard return. When a product has already been used, our team may instead offer a partial refund option so customers can still receive some compensation without needing to return the item.

This alternative is meant to provide a quicker and easier resolution for customers, but it is not intended to replace or misrepresent our return policy. We are very sorry that this situation left you feeling misled, and we truly appreciate you sharing your feedback as it helps us improve how we explain our policies.

If you would like us to review your case again, please feel free to contact our support team and we will be happy to assist further.

Kind regards,
Ascent Bicycle Team

Avaliado com 5 de um total de 5 estrelas

GO for a long ride!

Made the longest ride on my Lectric e-bike and only slight saddle discomfort. Couple more rides and I’ll be floating on a cloud!

28 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great saddle for the price!

Great saddle once it finally got here. Very well constructed. The memory foam has just the right amount of "give" to it for an extremely comfortable ride. The fit and finish of the saddle demonstrates that it was manufactured with care. I look forward to having this saddle on my bike for many years to come. It is a great value for the price.

24 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Ascent Saddle 2.0 Experience

I purchased the Ascent Saddle 2.0 Comfort+ after seeing the claim, “Say goodbye to uncomfortable butt pain.” For the first 50 miles, I was impressed. However, somewhere between miles 50 and 100, the discomfort returned like a bad penny.

To be completely honest, I can’t say with certainty that this is entirely the saddle’s fault. I was riding in a cheap pair of MTB shorts from Amazon, and that very well could have contributed to the issue. To test that theory, I ordered a premium pair of shorts. Since switching, I’ve noticed an improvement in overall ride comfort, which suggests the saddle wasn’t the only variable.

Ascent also advertises that the saddle is “Gentle on your back and lower spine,” offers “Maximum comfort on long bike rides,” and “Prevents tailbone pain.” In my experience, those claims have largely been true. It’s definitely an improvement over my stock seat. I recently completed a 138-mile ride, and while my backside was protesting loudly by the end, I can’t imagine how much worse it would have been on the original saddle.

Is this saddle everything to everyone? Probably not. But at its price point, it’s a noticeable upgrade and a worthwhile investment. I’m keeping it and will continue dialing it in with better shorts and small fit adjustments. Maybe one day I’ll find that “La-Z-Boy” feeling in a bicycle seat—but for now, this is a solid step in the right direction.

21 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Deceptive return policy

Deceptive return policy: Return policy does not mention that you have to ship the product to Sweden at your expense if you want a refund...as an alternative they will refund 15% and you can keep the saddle. The address on the website is in Wyoming. So much for, "Ride it for 30 days. If it doesn't earn its spot, send it back."
Please ensure your return meets the following conditions:

- Must be in good original condition
- The cost of return shipping must be covered by you as the returning party.
- We highly recommend using a tracked shipping method to avoid lost packages. If the package is lost and cannot be tracked, we will not be able to process a refund.

Please send it to the following address:

Return address:
CD ECOMS Returns Department
Logistikvägen 18
556 52 Jönköping
Sweden

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da Ascent Bicycle

Resposta de Ascent Bicycle

Hi Michael,

Thank you for your honest feedback. We’re really sorry this came across as misleading. That’s never our intention.

We do state in our returns policy that return shipping costs are the responsibility of the customer, and the return address is provided when a return is initiated. While our business address is listed in Wyoming, we ship worldwide and operate from one centralized returns warehouse, which is why returns are sent to Sweden.

We completely understand how this may have felt unexpected, especially alongside the “Ride it for 30 days” message. Your feedback is valid, and we’re reviewing how this information is presented to make it clearer upfront.

The 15% refund option is simply offered as an alternative for customers who prefer not to arrange return shipping. It’s optional, not mandatory.

We’d genuinely like the chance to look into your case and see if we can find a fair resolution. Please feel free to reach out to our support team so we can assist you directly.

Kind regards,
Ascent Bicycle Team

Avaliado com 4 de um total de 5 estrelas

Ascent sport saddle for Wahoo Kickr Shift Smart Bike

Received my Ascent sport saddle 1.5 weeks ago and now have over 80 miles on my stationary Wahoo Kickr Shift bike. Since there's no side-to-side rotation as you experience on a road bike, I’ve really struggled finding a smart bike saddle that I'm comfortable on after 45 to 60 minutes. The Ascent Sports Saddle is really comfortable for about an hour, but my Saturday 2.5 hr ride was quite painful. With snow still on the ground, I haven’t had the opportunity to use it on my road bike, but I assume that it will be a really comfortable saddle. I have two saddle posts. One for my shorter rides with an Ascent Sport Saddle and one that I’ll use for an Ascent Comfort Saddle, which I plan on purchasing this week. More to come when it’s warm enough and no snow on the roads to ride outside.

Btw, customer service was excellent in discussing saddles and with my purchase.

17 de fevereiro de 2026
Avaliação não solicitada

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