(For Mary Maria pin no 500795) I whole-heartedly recommend this very experienced spiritual lady. She 'knows her stuff' and has been hugely beneficial in helping me understand a testing t... Ver mais
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Veja o que dizem as avaliações
I’m just in shock & will go to a lawyer but right now as it happened few minutes ago I decided to make known my experience so to help others not to be scammed. I used this website for years and there... Ver mais
For more than five years, I've relied on ASK, and the insights from the readers are incredibly precise. It's almost eerie how accurately they can foresee past and future events. The readers are not on... Ver mais
A empresa respondeu
I’ve used this web site a few times I recently had a reading with Ali she had 5/5 reviews …. My reading was really so wrong I’m not sure how she had such amazing reviews I do know as ATA make sure on... Ver mais
Detalhes da empresa
Escrito pela empresa
Looking for real spiritual insight, clarity, and peace of mind? At Ask The Answer, we connect you with experienced, trusted psychic readers offering powerful guidance through phone, instant message, and email readings anytime you need it. If you're seeking answers about love, relationships, career, family, or simply navigating life's changes, our gifted readers are here 24/7 to help you tune into your inner wisdom and the energy around you. We’re not just a psychic service - we’re a spiritual family. Our community is filled with heart, healing, and higher wisdom. With over 20 years of experience, we’ve helped thousands find clarity and confidence through compassionate readings. Join the Purple Hearts Club and get even more from your experience: loyalty benefits, exclusive reader insights, free minutes, and priority access to your favourite readers. Visit our website to find the reader that feels right for you and take the next step toward the answers your soul is searching for. You don’t have to face life’s questions alone. Ask. The Answer will come.
Informações de contato
Communications House, Station Court, CB22 5NE, Cambridge, Reino Unido
- 0333 030 2098
- help@asktheanswer.com
- asktheanswer.com
3,2
Bom
57 avaliações
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
MISSED CALL
MISSED CALL. POSTMAN CAME, TRIED TO CALL HELP LINE AND NO ONE ANSERES AND ALSO EMAIL SAME. HAVE ASKED FOR A REFUND, THEY TOOK MY MONEY BEFORE I COULD PICK UP MY PHONE / NOT ACCEPTABLE THIS COMPANY NEEDS REPORTING, THEY STATE NO MONEY WILL LEAVE YOUR ACCOUNT UNTIL YOU SPEAK TO A READER. THIS IS DISINFORMATION, THEREFORE ILEGAL, I SPOKE TO NO ONE. I ASKED FOR A RFEUND NICELY OR BOOK ME IN ASAP TO THE READER. NO RESPONSE . I WILL WAIT TO HEAR OR I SHALL HEAD TO THE OMBUDSMAN, THIS IS SCAMMING PEOPLE, AS I SEE ON OTHER REVIWS THEY HAD THIS HAPPEN TO THEM
10 de julho de 2023
Avaliação não solicitada
Resposta da Ask The Answer
Dear Michelle,
Thank you for sharing your experience with us. I’m really sorry that the authorisation happened, as you were only on the line for a few seconds your card was authorised but not charged, like when you go to a hotel. This means the funds were set aside for us to use, but were not taken as you didn’t have a successful call.
Our computer sends an electronic message to your banks computer and asks if there’s enough funds on the card. Your bank sends us a message with confirmation that they will set the money aside for us (authorisation), so we go ahead and try to put the call through. If the call fails for any reason, you haven’t paid for the call but the funds are still pending.
Authorisations are lifted by your bank and can take between 3-5 bank workings days or even longer. Each bank is different. The ‘debit’ can either disappear or a ‘credit’ will show on your account. It will be showing as ‘pending’ on your account. As soon as your call failed to connect we confirmed to your bank that we will not be completing the transaction.
If you have any further questions please do get in touch.
Warm regards,
Ask The Answer
Terrible service
I was charged for £39.95 for call didn’t happen and tried getting a refund.. woman was rude and unhelpful and basically tried make out I was lying after all money I have spent on this company.. DO NOT use this as you are can get charged full amount even if you don’t get a reading!
22 de novembro de 2022
Avaliação não solicitada
Resposta da Ask The Answer
Dear Lindsay,
Thank you for sharing your experience with us. I’m really sorry that the authorisation happened, as you were only on the line for a few seconds your card was authorised but not charged, like when you go to a hotel. This means the funds were set aside for us to use, but were not taken as you didn’t have a successful call.
Our computer sends an electronic message to your banks computer and asks if there’s enough funds on the card. Your bank sends us a message with confirmation that they will set the money aside for us (authorisation), so we go ahead and try to put the call through. If the call fails for any reason, you haven’t paid for the call but the funds are still pending.
Authorisations are lifted by your bank and can take between 3-5 bank workings days or even longer. Each bank is different. The ‘debit’ can either disappear or a ‘credit’ will show on your account. It will be showing as ‘pending’ on your account. As soon as your call failed to connect we confirmed to your bank that we will not be completing the transaction.
Once again, I apologise for the inconvenience caused. If you still require further assistance please email help@asktheanswer.com.
Warm regards,
Ask The Answer
These is a reap off..i have made 3…
These is a reap off..i have made 3 calls today to 3 diff readers they say hello and then cut of call..i have money deducted from my account for the full call..dont your readers know the moment they answer we are billed...i have sent a complaina nd this time i have taken pics of my call, mints of call and bank statemnt deduction becoz i have had tese trouble many times just with some readers and dont get my full minutes or refund..these time i want my full money..so readers are cutting calls n they get full bill??
26 de novembro de 2022
Avaliação não solicitada
Resposta da Ask The Answer
Dear Caroline,
Thank you for sharing your experience with us. I’m really sorry to hear that the authorisation happened for the 3 calls where you were cut off. As you were only on the line for a few seconds your card was authorised but not charged, like when you go to a hotel. This means the funds were set aside for us to use, but were not taken as you didn’t have a successful call.
Our computer sends an electronic message to your banks computer and asks if there’s enough funds on the card. Your bank sends us a message with confirmation that they will set the money aside for us (authorisation), so we go ahead and try to put the call through. If the call fails for any reason, you haven’t paid for the call but the funds are still pending.
Authorisations are lifted by your bank and can take between 3-5 bank workings days or even longer. Each bank is different. The ‘debit’ can either disappear or a ‘credit’ will show on your account. It will be showing as ‘pending’ on your account. As soon as your call failed to connect we confirmed to your bank that we will not be completing the transaction.
If you would like to get back in touch with customer services please email help@asktheanswer.com.
Kind regards,
Ask The Answer
The readers seem OK.
The readers seem OK.
I never experienced such a bad customer service.
When you call Cs nobody answered the phone. The customer service form from the website doesn't work. Sent 4 requests and never received an answer.
Finally I managed to find an email and sent my query. I paid £15 for an offer for credit which I never received. The answer was not helpful, and after 3 email, I was was told, " what is wrong with you". Very shocking indeed. Not to mention never received the credit
So I asked to delete my account and it was deleted, Finally, but no confirmation email was sent.
Also ask for a refund, which I never received.
If you after okish readers and the worst customer service ever, go for this site.
6 de junho de 2022
Avaliação não solicitada
Expensive compared to other Psychic…
Expensive compared to other Psychic sites..
4 de agosto de 2021
Avaliação não solicitada
Resposta da Ask The Answer
Dear Nick,
Thank you for sharing your experience with us. Our site is slightly different to other UK psychic websites as our readers have the choice of 4 prices to market themselves at. Whilst some could be considered expensive (our most expensive is £40 for 20 minutes), we have many readers who only charge £15 for 20 minutes, so our site offers someone for everyone, and you can get readings even cheaper by using our members area voucher codes.
Warm regards,
Ask The Answer
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