ASR Gearbox Repairs Avaliações 

AVOID THIS GARAGE AT ALL COST!!!!!!

My car had an issue selecting 6th gear on my KIA Sportage so I contacted ASR Gearbox repairs and was advised a full gearbox recondition was necessary. I was quoted around £3,526.42 which then increased to £3,868.42 due to the clutch also needing replacement. I was also told via voicemail that I would be charged storage fees despite the vehicle being left on a public road ( I was tracking its location throughout)

I explained I wanted to go through my car warranty, which the warranty claim did not get approved.

I called ASR gearbox repairs and initially agreed to proceed. However, within 45–50 minutes, I called again to cancel and clearly instructed them to stop any work, as I could not access the funds I expected.

I was told this was not possible that the car was already on the ramp, the gearbox had been removed, parts ordered, and work had already started. This is highly questionable given that gearbox removal alone typically takes a minimum of around 3 hours maximum of 5 hours. Despite cancelling within the hour, they refused to stop, stating they had a recording of me agreeing to proceed.

I was offered a finance option, which I declined, but was still told my best option was to continue as the work had already started.

The following day, I contacted Citizens Advice Bureau, who confirmed I was well within my rights to cancel and that consumer protection laws support this. I also contacted the MET Police for some sort of guidance and was advised to follow what I was told Citizens Advice Bureau.

I then called ASR gearbox repairs and informed them I would be recording the call for my own records, and requested a copy of their cancellation policy which I was told they will have to ask the manager about that, how can you not have a cancellation policy at hand?? I again made it clear I could not afford the repairs. I was told this was not their concern and was even encouraged to take out a bank loan.

I was again told the vehicle was in a garage, on a ramp, with the gearbox removed and work ongoing since the previous day. When I asked for the location of the garage, they refused to provide it. They again reconfirmed that the gearbox had been removed and work had started and it’s best to continue with the work.

However, I physically located my car parked on a public road exactly where it had been left since it was collected the previous Thursday. It had not moved at all, (I took a video and pictures and while doing that noticed they disconnected both of the dash cams). I informed them that my car has a tracker and that it can confirm that my car had never moved since it was collected and dropped off at the location it’s currently at.

So while I was being told work was actively underway, the vehicle had not even been moved.

I made it clear to them that I have reference number from Citizens Advice Bureau who has reported it to Trading Standards, and also one from the MET Police, (whom I will be calling to update and also escalate). I also stated I will only be paying for collection and diagnostics which amounted to £252.00 nothing further, to which they agree, within minutes of making the payment my car key was delivered to me where I was stood with my car.

I don’t think they expected me to say that the car has a tracker in it all this time.

So they thought disconnecting the dashcam would allow them to hide their DECEITFULNESS …. All that did was just put my car at risk of being damaged without being able to have recorded evidence. I wonder what they would have said then if someone actually did damage my car??

Why disconnect a dash cam!!!!

This just shows how DECEITFUL THEY ARE!!!!

Make your own judgement, but based on this experience, I strongly advise reading reviews carefully before choosing ASR Gearbox Repairs!!!

Protect yourself install a dash cam and have a tracking system, as they will refuse to tell you where your car is located. (My car was taken 1hr 15min from my home to get diagnosed even though on their website there are supposed locations that are much closer than where they took it)

I WILL NOT RECOMMEND!!!! STAY AWAY!!!!!!!!!

I would like to thank Elliot and the team for the wondeful work in getting my car's transmition repaird. I have found the MPH has now improved since the repair. Once again I am so greatful. I would gladly recommend your service.

Had a major issue with the transmission system on my car which meant I needed the whole lot replacing. I contacted ASR for a quote, the techinal advisor I was speaking to, Elliot, was knowledgeable and arranged immediately for my car to be collected and inspected. Even though there were plenty of issues with my car they went above and beyond to fix them, in the end I was without my vehicle for a month but that was due to how bad the damage was. Elliot and Chris (the operations manager) kept me up to date throughout. My car has now been delivered back to me and is running perfectly. I would recommend ASR to anyone looking at getting work done to their transmission. Thanks so much for all your work.

It was my first time dealing with this company, I spoke to James on the phone, he is/was very helpful and understanding with my BMW issues and very helpful in trying to resolve my problem, I'm going to recommend to my friends and anyone who asks if I know anywhere they can take thier car to, I recommend those who are reading this to give them a call you won't be sorry you did, a big thank you for having a wonderful term working for you.

This was easy, and we were kept informed of the progress all the time.

Picked up car, kept updated on progress and car returned,good service, all seems good with car

From the minute i called there was no pressure and for once was given advice and sympathy for the situation we was in. Great customer carr ,even though written in many reviwes you have to experience this for yourselves. Car was fixed in a very timely manner and was picked up and returned with the same efficiency. Thankyou rocki and your team

After being told initially it would take 2 weeks, I was without my car for 4 weeks and 2 days. I had to call to get updates throughout, so not kept informed. My contact Elliot was always friendly and chatty, just a shame it was me who do the chasing. I had hoped being a gearbox specialist there would not be supply delays but there was.

Elliot was on point throughout. On first contact he explained clearly everything I needed to know. He was friendly and helpful. Rang two days after my car was delivered back to me to see if everything was to my satisfaction. Really good service. Thank you ASR and thank you Elliot.

A very easy company to deal with. The same representative dealt with my enquiries and updates, which is great, as you don't have to keep repeating what needs to be said.
I was having work done through an extremely uncooperative warranty company and sonny , who was the young man dealing with myself ,made everything as smooth as he possibly could. Keeping me updated, and sending warranty requirements directly to them. He was always polite and helpful.

Helpful introduction to the forthcoming work on my car. Rocky and Sonny both very helpful and informative, keeping me updated on the progress. I had the same response from two colleagues both polite. The result of rebuild is perfect so smooth including new clutch

Thank you and what a professional service.

Great service, gearbox is like new.
The only problem is that it would be nice for updates on progress,but if you phone the staff are happy to answer any questions with a friendly manner

Elliot was amazing.. he delivered very difficult information to me in such a reassuring way, was patient and understanding as I was upset about how much this repair was costing me as I’d not long bought this car through a private sale.
He explained everything including why snd how it would be done. The work was a high standard although my car came back dirty ! However I’m very glad I used this company and not a cheaper’cowboy’ which I was offered somewhere else!

James who is dealt with was very efficient and service was so quick...

We have a ford transit connect and the gearbox went. Nobody would touch our gearbox and the garages that said they could "take a look" didn't fill us with confidence. I stumbled across ASR and they were fantastic (elliot) in particular. Soon as I mentioned the type of van we had, Elliot explained to me in detail the potential issues and ball park figure to help us plan for the expense of its repair. The process for dealing with our issue was explained at length and confirmed via email. Our van was picked up and dropped off for free! Considering they are a specialist their prices are very reasonable.
They have been nothing but helpful, and transparent throughout the whole process and we had our van picked up fixed and back within a week and a half. Couldn't recommend them highly enough.
Massive thank you to Elliot for explaining everything to us, being open and transparent and generally giving us confidence that a garage knew exactly what they were doing with our van. I wish more garages were as open and transparent as yourselves. Excellent service. Couldn't fault a single thing.

All information given was very helpful, and led to us using the company. We had a very good experience, the car was collected, delivered, and we were given updates on the progress through out.

I picked up on 1st Automatic gearbox repair/replace company on Google....I left email last night and this morning Elliott contacted I am based in Scotland but company was English based....normally they would say they couldn't help as too far away....but Elliott went through the diagnostics of my automatic gearbox and explained possible problems and solutions he was very helpful...I will contact a Scottish based specialist but with a little bit more knowledge than before 10/10 cheers Paddy

EDITED: Asked ASR for a quote to put some solenoids in our Peugeot 207CC automatic gearbox - A common issue on these type of gearbox. A pair of solenoids for one of these should cost £100-£150 and a job like this normally 3 hours labour. 'Jay' told me that they would have to change the Valve Body as it was likely warped, despite us not having any other symptoms to indicate this (i.e. slipping gears etc). Told that total cost likely to be £3000-£3500!! A brand new gearbox wouldn't cost that much. However, a couple of weeks later a gentleman from ASR named James called me back, aplogising on behalf of Jay (due to his lack of experience/knowledge on this type of gearbox) and offering to do the job for us at a reasonable cost (£200-£300). Unfortunately, we had already dealt with the issue. My opinion of ASR was reversed by this intervention, so I'd approach them again in the future if I required similar services.

From when I first contacted them for a quote the service I received was very friendly and efficient. They took time to explain what work needed to be carried out, gave me a clear quote and kept me informed of progress whilst my car was in for repair.