i made a custom order for a v part 26 inch wig with a CUSTOMIZED SMALL WIG CAP. the wig cap is huge, the v part is actually a u part and one clip fell of as i was washing the wig the FIRST TIME i got... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I've ordered from Asteria Hair consistently for over 5 years and I will never use another hair supplier. Firstly, their customer service is exceptional - responsive and communicative. Then, their ship... Ver mais
A empresa respondeu
I've been buying from Asteria Hair since 2020. Really no real issues..this company is EXCELLENT when it comes to communication, they were even willing to change things to make my experience better..... Ver mais
I’ve ordered from Asteria hair a couple times and have been very satisfied with my orders. I recently ordered a pre braided wig, it was 250 density and 26inches long. My order came as pictured and had... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Asteria Hair sells Brazilian human hair extensions-human hair weaves,human hair wigs,weave bundles with frontal closure,wholesale human hair weaves,lace wigs-lace frontal wigs,closure wigs online-Best human hair vendor from China.
Informações de contato
Northeast Room,10th Floor,1st Unit 1st Building,Linxiyuan,Gongnong Road, 461000, Xuchang, China
- +8615136424039
- service@asteriahair.com
- asteriahair.com
3,8
Muito Bom
416 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My entire experience with Asteria was…
My entire experience with Asteria was enjoyable! I require special small-cap sizing, and I emailed them to ask about the process. They were kind, professional, and warm. They customized the wig to my needs and even sent me photos of the wig for my approval! It felt very consultative. When the wig arrived, it was already pre-plucked, cut, and styled. The lace was cut, and the knots were bleached. That made everything incredibly easy for me, especially as a newbie with wigs. The wig did shed a little which is to be expected. The hair had a scent because it was pre-styled using a pressing come and you could smell that however the smell wore off soon. The hair was beautiful, and I am going to shop for more wigs from them. They made this too easy and now I WANT MORE! Hahaha
26 de junho de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Thank you so much for your thoughtful and detailed feedback — it truly means the world to us! 💕 We're so glad to hear that your experience with Asteria Hair was smooth and enjoyable from start to finish.
It was our absolute pleasure customizing the wig to suit your needs, and we're thrilled that the fit, style, and ease of wear worked out so well for you — especially as a first-time wig wearer! 😊 Your trust in us and your kind words about our service and product truly motivate our team to keep doing our best.
We appreciate your understanding regarding the minor shedding and scent — both are common due to the pre-styling process before shipment. We're happy to hear the final look was exactly what you hoped for.
Can’t wait to help you find your next wig — we’re always here to assist with anything you need. Welcome to the Asteria family! 💖
Their hair is beautiful soft and the…
Their hair is beautiful soft and the lace looks like a scalp I absolutely love it.
11 de junho de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Dear,
Thank you so much for your lovely feedback! We're thrilled to hear you love the hair — especially that the lace looks so natural on you. 🥰
Your support truly means a lot to us. If you ever need help with styling tips or your next order, feel free to reach out anytime. Enjoy your beautiful look!
Good communication – I decided to keep the wig despite the long process.
I got my wig (Curly wig) on time, the quality of the wig is good in my opinion. However, I wanted to return the wig for couple reasons. They persuaded me and tried to sell me another wig. But then I came to the decision to keep the wig . My honest opinion towards the employees is ,that since it was the first time I ordered something from them, they were quite friendly and communicative at the same time, you could exchange well with them, despite the entire process.
14 de maio de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Dear,
Thank you so much for sharing your honest feedback with us!
We truly appreciate your patience throughout the process, and we’re glad to hear that you received your curly wig on time and are satisfied with the quality. 🥰
As this was your first order with us, we're especially happy to know that you found our team friendly and communicative — we always strive to provide supportive and respectful service, even during complex situations.
Thank you again for giving us a chance and choosing to keep the wig. We hope it serves you well and becomes one of your favorites. 💕
If you ever need anything in the future, we’re just a message away!
Scammer ! DO NOT BUY FROM THEM
This company has the worst hair quality and customer service on the market. When you call them out, they want to flagg your review... LOL
3 de junho de 2025
Avaliação não solicitada
AMAZING QUALITY
AMAZING QUALITY! The hair is amazing and soft lace very easy to work with and communication is also very good. They were able to get back to me at a timely fashion which is greatly appreciated. Their services are always 5 stars
1 de junho de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Thank you so much for your kind feedback! 🌟 We're absolutely thrilled to hear that you're happy with the hair quality, soft lace, and our communication. It truly means a lot to us to know our efforts are appreciated.
Your continued support motivates us to keep delivering 5-star service every time. If you ever need anything or have questions in the future, don’t hesitate to reach out — we’re always here for you!
5 stars!
Asteria Hair was easy to work with. Fast communication and quick shipment. Hair is nice and full! Will shop again!
13 de maio de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Thank you so much for your kind feedback! We're thrilled to hear you had a great experience with us. 😊 We're always here to provide fast service and high-quality hair. Can't wait to have you shop with us again soon! 💕
Resposta da Asteria Hair
Thank you for your honesty — we truly appreciate you sharing your experience.
We’re so sorry to hear that your recent order didn’t meet the standard you’ve come to expect from Asteria Hair. As a valued customer who’s been with us for a while, your satisfaction means everything to us, and it’s deeply disappointing to know we’ve let you down this time.
We’d love the opportunity to make this right for you. Could you please share more details about what went wrong with your order? Whether it's the wig’s quality, length, lace, or anything else, we’re here to listen and resolve it.
Your trust matters to us, and we genuinely hope we can restore your confidence in our brand. Let’s work together to turn this around. 💛
I've been using Asteria Hair since 2022…
I've been using Asteria Hair since 2023 for all my bundles and wig purchases, and I’ve been consistently happy with their products and service. The hair quality is amazing—soft, long-lasting, and always as described. They offer great payment options, which makes shopping even more convenient. I've recommended Asteria Hair to several friends because I truly trust the company and love what they offer. I’ll definitely continue buying from them!
6 de maio de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Thank you so much for your heartfelt and encouraging feedback! 🌟
We’re truly honored to have you as a loyal customer since 2023, and it means the world to us that you've consistently been happy with our hair quality and service. Knowing that you trust Asteria Hair enough to recommend us to your friends is the highest compliment we could receive.
We’re also glad to hear that our flexible payment options have made your shopping experience easier and more enjoyable. Your continued support inspires us to keep improving and providing you with the very best.
If there’s ever anything more we can do for you, don’t hesitate to reach out. We look forward to serving you again soon!
Most trustful wig company I know!
I loooove love this company. Every wig I’ve purchased has been exactly what I’ve wanted. I don’t have to order wigs often because their wigs last a good minute. I’ve been purchasing from them since about 2020 and I only have good things to say. I’ve recently contacted them because I was worried about import/tariff fees and they worked with me to get a wig shipped from their US warehouse!!! And I purchased my wig Thursday, and it delivered first thing Monday morning! Their customer service is so incredibly kind and helpful. Every wig I’ve purchased has been extremely soft, true to length, and 100% human hair. Ive been able to bleach, dye, and style their wigs no problem.
12 de maio de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Hi Dear,
Thank you SO much for your amazing feedback! 💖 We're truly honored to have earned your trust since 2020 — your continued support means the world to us.
We're so happy to hear that you’ve been satisfied with every wig you've purchased and that our customer service team was able to assist you quickly with the shipping concerns. It’s always our goal to make your experience smooth, stress-free, and satisfying from start to finish.
Hearing that you’ve been able to bleach, dye, and style the wigs with no issues is exactly the kind of feedback we strive for. And the fact that our wigs have lasted you for such a long time — that’s the best compliment we could receive!
Please don’t hesitate to reach out if there’s ever anything you need. We look forward to serving you for many more years to come! 💕
Amazing Quality
I ordered a 13x6, 250% density 30 inch curly unit. I got my order within a week and it exceeeded my expectations.
3 de maio de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Thank you so much for your kind words! We're absolutely thrilled to hear that your 13x6, 250% density 30-inch curly unit exceeded your expectations and arrived so quickly — that truly makes our day!
Great quality hair
Great quality hair, great customer service
1 de maio de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Hi Joy,
Thank you so much for your lovely feedback! 💕
We’re so happy to hear that you’re pleased with both the hair quality and our customer service — it truly means a lot to us.
Your support motivates us to keep delivering the best for our amazing customers like you. If you ever need anything or have questions, we’re always here for you!
Can’t wait to serve you again soon 💖
Great customer service and very helpful!
Great customer service and very helpful!
7 de maio de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Thank you so much for your kind words! 😊
We're always here to help and truly appreciate your support. If you ever need anything else or have questions in the future, don’t hesitate to reach out.
Originally ordered an 18 in wig 250%…
Originally ordered an 18 in wig 250% density that came in amazing condition. Realized that I wanted a longer length and the company quickly worked with me to have the wig exchanged for a longer length along with my request for a 6x6 closure. Amazing customer service and the hair is full and luscious. Will definitely be purchasing again!
23 de abril de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Hi babe,
Thank you so much for the kind words! 💖 We're thrilled to hear that you had a smooth and satisfying exchange experience and that you're loving the 6x6 closure and the luscious fullness of your new wig. Your happiness is our top priority, and we can’t wait to have you back for your next order!
Ordered curly wig 26 inches hair 180 %…
Ordered curly wig 26 inches hair 180 % density and still came super nice and full true to length minimal shedding the curls are beautiful wet or dry definitely would order again or order a different style wig
19 de abril de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Hi love,
Thank you so much for your wonderful feedback! 💕 We're beyond happy to hear that you’re loving your 26-inch curly wig — especially the fullness, length, and beautiful curls. Your satisfaction means everything to us, and we're so grateful for your continued support.
We can’t wait to help you find your next favorite style! 💫
Honest First-Time Buyer Experience
I initially ordered the Water Wave texture, but unfortunately, the hair did not look like the photos advertised and appeared very frizzy right out of the package. I exchanged it for the Deep Wave texture, hoping for better quality, but was met with the same issue—excessive frizz. After washing the hair, I noticed significant shedding, and the frizz remained unmanageable despite my efforts.
As a first-time customer, I was genuinely disappointed with the quality and expected a better product. I even requested that they send a better-quality bundle, but my concerns were not fully resolved.
That said, their customer service was very responsive and helpful throughout the exchange process, and the shipping was impressively fast. The hair was also true to length and density, which I appreciated.
Overall, while the customer service and delivery were excellent, I would not recommend this hair due to the poor quality and high maintenance required.
19 de abril de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Thank you so much for taking the time to share your honest feedback — we truly appreciate your kind words about our customer service and fast shipping, and we’re glad to hear the hair was true to length and density.
We’re genuinely sorry to hear that the texture and quality of the hair didn’t meet your expectations. Please know that we take your concerns seriously. Our goal is always to provide hair that is both beautiful and manageable, and we regret that your experience didn’t reflect this standard.
Frizz can sometimes occur during transit or after washing due to the natural texture of curly/wavy human hair, here is some tips to reduce the frizz:
💧 For Human Hair Wigs
1. Co-wash Regularly
Use a sulfate-free conditioner (no shampoo!) to gently cleanse and hydrate.
Let it sit for 5-10 minutes before rinsing with cool water.
2. Use a Leave-In Conditioner
Apply a lightweight, silicone-free leave-in to keep strands smooth and moisturized.
Look for products specifically for curly or textured hair.
3. Dry Gently
Blot the hair with a microfiber towel or T-shirt—never rub.
Let it air dry on a wig stand for best results.
4. Use Anti-Frizz Serums or Oils
Argan oil, jojoba oil, or a serum like John Frieda Frizz Ease (light amount!) helps tame flyaways.
Avoid heavy products that cause buildup.
5. Detangle Properly
Always detangle from ends to roots using a wide-tooth comb or your fingers.
Do it while the hair is damp and with conditioner or leave-in.
6. Sleep Protection
Use a satin/silk bonnet or pillowcase to reduce friction.
Braid or twist the hair at night to preserve definition.
About the shedding, hope you know it is quite normal for the new wig just received to have a little float hair, after several times combing(better with fingers or wide-tooth comb), they will be cleared, you could try it.
Please feel free to contact us directly — we’re here to help and truly value your business 💛
Amazing product and an even more…
Amazing product and an even more amazing team!! I will be purchasing more in the future.
11 de abril de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Thank you so much for your kind words! 💖
We’re absolutely thrilled to hear that you loved the product and had a great experience with our team — it truly means the world to us!
We can’t wait to serve you again in the future, and we’ll be here whenever you’re ready to shop next. You’re always welcome! ✨
They never disappoint me
They never disappoint me. Their hair is always perfect. No shedding no tangles. Last forever. They will always be my only vendor.
9 de abril de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Dear, thanks for your kindly words, which mean a lot to us! As a token of our appreciation, we’d love to offer you a $20 coupon for your next order. Simply send us a screenshot of your review to our email account service@asteriahair.com and let us know your name or other information, and we’ll send you the discount code for you!
Worst curly wig I’ve ever purchased.
I’m beyond disappointed with this wig. I had high expectations based on Asteria’s reputation for curly hair, but this is by far the worst curly wig I’ve ever dealt with. I’ve worn and maintained curly wigs for years, and I also have natural curly hair, so I know how to care for textured hair, but nothing could save this one.
Within just 3 to 4 days, the tangling became unbearable. No matter how often I detangled and refreshed it with water, it would knot up again within 10 minutes. The back matted so badly that the wig became stiff and unwearable. I tried everything, deep conditioning three times, adding and omitting oils, experimenting with different product amounts, including leave-in conditioners, curl creams, gels, and serums. Nothing worked.
This hair is clearly over-processed. It has no elasticity or softness, just excessive dryness and tangling. And let’s not forget the awful fishy smell, it took ages to wash out! At £200, I expected at least a few weeks of quality wear, not a wig that barely lasted a few days before becoming unmanageable.
If you’re looking for a long-lasting curly wig, do yourself a favour and look elsewhere. This one is not it.
28 de fevereiro de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Hi Dear,
We're truly sorry to hear about your experience, and we genuinely appreciate you taking the time to share such detailed feedback. Your disappointment is completely understandable, and this is not the kind of experience we want any of our valued customers to have—especially one who clearly knows and cares for curly hair so well.
We sincerely apologize for the issues you’ve faced with tangling, matting, and the hair quality overall. This is definitely not up to the standard we aim to maintain. While some minimal shedding and tangling can occur with curly textures, what you've described goes far beyond what’s acceptable, and we take this seriously.
To help make this right, may we kindly ask:
could you please provide us the order number?
Also share a few clear photos or a short video showing the current condition of the wig (especially the back and lace area)?
we will contact our professional hairstylist to help you find a best solution.
Again, we’re so sorry for the frustration this has caused you. We're here and ready to assist however you'd like to proceed.
My ORDER Number #600158176 this the…
My ORDER Number #600158176 this the second time I sent this to you an no reply I sent it on Instagram as well I’m not just making up a bad review I actually Bought hair from y’all and IT WAS tangled shedding an I don’t believe it was FULLY Human hair
8 de junho de 2024
Avaliação não solicitada
Resposta da Asteria Hair
Dear, we haven't received your email reply. If it's convenient for you, could you please respond so we can follow up on the condition of your hair and provide a solution? Thank you for your time.
DO NOT PURCHASE ANYTHING FROM THIS…
DO NOT PURCHASE ANYTHING FROM THIS SITE! I always ordered from this website, but this was a travesty for my birthday. I ordered a 22-inch 5x5 lace and high density and received a thin shedding 20-inch or less wig, and the color is in patches. I contacted the support team. Not only did they call me by the wrong name like they copied and paste a response, but the told me that will not refund me even after my suggestion of returning it, because they claimed I did it because they “did not send it out in that state that it’s in.” Even after me stating that I did an unveiling video to find my wig like this, that I will share on platforms. I will NEVER order from this place again! Do not waste your money! I paid over $330 for this bullshit that I can’t even wear!
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Asteria Hair
Dear,sorry for our mistake and inconvenience caused for you,we could ensure that we sent the correct wig in density,length and color since our waehouse inspected carefully the wig before shipment.Pls trust us.Although we couldn't return the hair,as your friends,we really want to help you and ffer some professional advice from our hairstylists via the email if you need.Thanks your understanding and patience.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.