Astra Straps CA Avaliações

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3,8

Serviço de marketing na Internet

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Detalhes da empresa

Informações de contato

Estados Unidos
astrastraps.ca

3,8

Muito Bom

9 avaliações

5 estrelas

4 estrelas

3 estrelas

2 estrelas

1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Todas as avaliações

(9)

8 avaliações nos últimos 12 meses

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Há 6 dias

Great company to deal with

Great company to deal with, with excellent customer service. I had an issue with the strap , but after a couple of questions, they sent a new strap. The new one arrived within a few days, and everything worked out fine.
Thank you.

19 de outubro de 2026

Avaliação não solicitada

Resposta da Astra Straps CA

Há 5 dias

Hi Alex,

Thank you for your kind feedback!

We’re glad our team could resolve the issue and get your replacement strap to you quickly. It’s great to hear everything worked out well.

We really appreciate your support!

10 de out. de 2026

Customer service representative Ronnie…

Customer service representative Ronnie was very supportive and proactive. Unfortunately the 2 apple watch straps that were sent were both damaged and I was disappointed that I could not replace my original strap.

5 de outubro de 2026

Avaliação não solicitada

Resposta da Astra Straps CA

13 de out. de 2026

Hello Hayley,

Thank you for your feedback.

We're glad Ronnie was supportive and proactive in assisting you. We're sorry to hear about the issues with the replacement straps. Upon reviewing the case, it appears that the matter has already been resolved through a mutual agreement.

If you have any remaining concerns, please feel free to reach out to our Customer Support team via email so we can assist you further.

8 de out. de 2026

Excellent Product Quality and Outstanding Customer Service.

I’m very happy with the quality of the product. It looks beautiful, premium, and exactly as advertised. The delivery took a little longer than expected, but the customer service team was excellent. They kept me regularly updated and were always friendly, helpful, and responsive. Overall, I’m very satisfied with my experience.

8 de outubro de 2026

Avaliação não solicitada

Resposta da Astra Straps CA

13 de out. de 2026

Hello Khoi,

Thank you for the feedback!

We're delighted to hear you're happy with the quality and design of your product. We're sorry the delivery took a little longer than expected, but it's great to know our team kept you informed and provided helpful support along the way.

Thank you for sharing your experience, and we hope you enjoy your purchase!

20 de set. de 2026

The most frustrating company to deal…

The most frustrating company to deal with. Will not honor return policy

3 de setembro de 2026

Avaliação não solicitada

Resposta da Astra Straps CA

23 de set. de 2026

Hello George,

We’re sorry to hear that your experience with our return process has been disappointing. We understand how inconvenient it can be when you’re trying to arrange a return and feel that your concerns aren’t being resolved as expected.

We’d appreciate the opportunity to review your specific case and understand what happened. Please reach out again to our customer support team with your order details so we can look into your previous correspondence and see how we can assist.

We appreciate you bringing this to our attention.

11 de set. de 2026

Good to great

It is hard these days to find good customer service let alone great customer service. At Astra Straps I found great customer sevice and I have not even receive my purchase yet.

What happened was I accidently ordered the wrong color and when I realized my mistake I immediately sent a reply to the confirmation email I sent. It was after hours, so I didn't expect a response. Within an hour I got one telling me they would put in a request to switch to the color I actually wanted. They said they would let me know if they were able to successfully able to complete my request.

The next morning I woke up to an email telling me my oder had been fixed and I would get the product I meant to order.

10 de setembro de 2026

Avaliação não solicitada

Resposta da Astra Straps CA

16 de set. de 2026

Hello Roger,

Thank you for sharing such a thoughtful review!

We’re really pleased our team was able to catch the color change in time and get everything sorted before your order shipped. It’s great to hear the quick communication gave you peace of mind, even before receiving your purchase.

We hope you love your new strap when it arrives!

30 de ago. de 2026

Unbelievable customer service

Unbelievable customer service, the best.

20 de agosto de 2026

Avaliação não solicitada

Resposta da Astra Straps CA

1 de set. de 2026

Hi Moriba,

Thank you so much for the fantastic feedback!

We’re delighted to hear that you had such a positive experience with our customer service.

We’ll be sure to share your kind words with the team!

27 de ago. de 2026

Great customer service and product!!

27 de agosto de 2026

Avaliação não solicitada

Resposta da Astra Straps CA

1 de set. de 2026

Hello Kathy,

Thank you for the feedback!

We’re so pleased to hear that you’re happy with both our customer service and the product.

It’s always great to know our team could provide you with a positive experience!

16 de mar. de 2026

Returns are not easy at all

They keep trying to get you to buy something else when asking for a return. So far 4 emails back and forth to get a return authorization for a band that is too narrow.

16 de março de 2026

Avaliação não solicitada

2 de dez. de 2024

Give Astrastraps a look

This is my second order from astrastraps.ca
The site could be a little easier to navigate in terms of finding previous orders but the customer service is excellent and the products are very good - what you see is what you get. Returns are made easy and there is a huge variety of products to choose from. I'm very pleased with my purchases.

30 de novembro de 2024

Avaliação não solicitada

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