Asturias Bathrooms Avaliações 

479
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From start to finish Asturias Bathroom's have been great. Customer service fantastic. Products packed fantastic and of high quality. Love you can get so many matching items.

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Although the goods were undamaged the package was left on our doorstep for passers by to see. Luky no one stole it. The box looked like it had fallen off the back of a lorry, all ripped exposing the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered sone taps, pick up Grimsby but home address Nottingham, rang to ask if wanted delivery for free as far away, great service & welcoming, taps are great too

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

"If Carlsberg did customer service"...Gavin has been absolutely brilliant throughout this process. My initial order was delivered to God knows where by DHL who refused to answer my communications wi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Reforma de Banheiros
  2. também em
  3. Loja de Acessórios para Banheiros
  4. Loja de box para banheiro
  5. Loja de radiadores

Escrito pela empresa

Our parent company was established in 1982 specialising in the design and installation of bathrooms, en suites and shower rooms. In 2003 the company expanded with the opening of one of the largest bathroom showrooms in Lincolnshire. As the company continued to grow, in 2007 our company expanded to cater for customers throughout the UK, offering the same dedicated service and continuing to build upon the reputation that has made our company what it is today. Asturias Bathrooms is our latest addition in the expansion and growth of the company, we will be offering first class bathroom products with the backup and support of our parent company. Using our 31 years of experience to provide a reliable service to our customers.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

479 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(479)

55 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Item no longer required

Item no longer required, when contacted said there was a 5 day company return policy which I believe to be against my consumer rights, but was advised it's the company policy.
Was advised by very unhelpful person to "try and sell it on eBay"
Will not be recommending your business to any one!!

5 de abril de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

asturiasbathrooms Order Number: 070315973

1)Order placed 7th of March, total over £1000, checked over the phone that all items in the stock and will be delivered within 3-7 working days. Email reciaved whith an order number and status pending, no item names/prices, mentioned.
2)8th of March , email with purchased item names/prices requested over the phone and by email.
3)9th of March item 1arrived, 2-6 not, another phone call/email, no explanation why delivery was divided without any notice.
4)14th/15th of March, another phone calls/emails with request of item names/prices, it was confirmed over the phone that items will be delivered 16th or by 17th of March, the email was reciaved the same as 7th of March without names/prices.
5)17th of March, another phone calls and emails, finaly invoice received( indicated on invoice Shipping Multiple Order Est. 3 -7 Days) but delivery could be despatched only 20th of March and delivered 21 or 22.
6) My parthner called few minutes later and checked, if it is possible to order the same products and if they are available in the stock, answer was YES, and estimated delivery 3-7 working days. The question, why the same products ordered 7th of March still not delivered created huge confuse for phone operator...
To conclude:
1. Comunication over email is dreadfull, invoice reciaved by email 10 days after purchase transaction.
2. Comunication over the phone (points mentioned above 1,4,6) could not be trusted, and information provided in my oppinion false.
3. Delivery not 3-7 working days, but hopefully 2 weeks. (still waiting)

Would you like to repeat my expirience?

17 de março de 2017
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Nice products and super quick delivery

The bathroom cabinet we ordered was delivered very quickly and packaged well. It was no fault of Asturias Bathrooms but we had to return the item. The reason I've given 4 stars rather that 5 is because Asturias have a strict 7 days return policy. When you're in the middle of a house renovation this is not long enough. By the time we opened the package and realized we had to return it, the 7 days had long passed. The customer service team didn't reply to my email and we had to chase with calls. The customer service team (Julie in particular) were very helpful however when we spoke to them. They did allow us to return the cabinet, with a 20% penalty, however this was better than nothing. Julie was also very helpful trying to help us find the cabinet that we did need.

16 de março de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awaiting Refund

I ordered a larger item and paid online - all fine. I received an email the next day saying the item was discontinued so I requested a refund. I have yet to receive any response, confirmation or indeed the refund for the item despite repeated requests. I am still chasing. Interestingly, the item that is now discontinued and unavailable is still on the website for sale.....

2 de fevereiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Rapid

Good price, rapid dispatch, quick delivery. good communication, well packed.

Ordered Sunday afternoon and arrived Tuesday morning, standard delivery.

29 de janeiro de 2017
Avaliação não solicitada

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