ATT fabrications provided us with 4 sets of bespoke, aluminium crital style doors. Their service was excellent. They took their time, they were precise in their estimates and asked relevant technical... Ver mais
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Veja o que dizem as avaliações
Really pleased upvc french doors with side glass in black good quality easy adjust hinges for a pirfict fit delivered on time two man delivery team very helpful put the doors exactly were I requested... Ver mais
Ordered French doors through its sister company, Vibrant Doors. The double-glazed units made by ATT were supplied to the wrong size. Although it has admitted its mistake, ATT seems in no hurry to pu... Ver mais
Supplied with missing parts. Simply told not available. Design changes do not work with instruction supplied. Use of one keep plate for two doors prevents locking. Quality control is terrible. Fin... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ATT Fabrications has been exceeding customer expectations since the business first started in 2008. Since then the business has continued to develop and grow to supply a range of innovative products to the DIY Retail suppliers as well as key independent trade, retail and commercial customers. Across our collections, you can explore a range of French doors, bi-folding doors, glass roof lanterns and sliding patio doors, all guaranteeing the utmost in quality and style. We manufacture using PVC and Aluminium. We have recently introduced garden buildings within our product range which has grown in strength providing the customer with a standard range of buildings or bespoke products.
Informações de contato
unit 4 Greenhills business park Spennymoor, DL166JB, Durham, Reino Unido
- 01388817683
- aftersales@attfabrications.co.uk
- attfabrications.co.uk
4,0
Muito Bom
127 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
ATT we’re brilliant
ATT we’re brilliant. Fast turn round from start to finish…Michael kept me informed step by step. Thoroughly recommend them
19 de junho de 2023
Avaliação não solicitada
Resposta da Attfabrications
Thank you very much for your review. We appreciate you taking the time to share your experience with us, and we hope that you will purchase from us again in the future.
Excellent service from the sales team.
Excellent service from the sales team.
Great delivery crew. Very courteous.
Good product fitted easily.
20 de junho de 2023
Avaliação não solicitada
Resposta da Attfabrications
Thank you very much for your review. We appreciate you taking the time to share your experience with us. We work hard to provide outstanding products and service for our customers. We hope that you will purchase from us again in the future.
Good product
Good product. Delivered in a timely manner. Good price also.
1 de maio de 2023
Avaliação não solicitada
Resposta da Attfabrications
Thank you very much for your review. We appreciate you taking the time to share your experience with us, and we hope that you will purchase from us again in the future.
Product good just want a reply from customer services
Overall I would have loved to give a higher rating as we have been pleased with delivery and product, we ordered a 3-door Bi-folds and have fitted the middle lane of glass has a big mark down the middle and is within the glass not on the outside,
The issue we have had is no reply from customer services, I have sent out an email regarding something that is purely a manufacturers fault asking for help, and I have had no reply after 3 days, I’d love to have this sorted as we are pleased with everything else.
13 de junho de 2023
Avaliação não solicitada
Resposta da Attfabrications
We are really disappointed to hear about the experience you have had with ATT Fabrications. I have looked at this case and the system does not show a recent Bifold door order from yourself. We have also checked through the emails and have not received an email regarding this issue and therefore this is the first we have heard of the issue.
We have tried to contact you following this review to discuss the problem with your order. So, if you can contact us back on 01388 817683 we will be happy to discuss this matter with you.
Superb
Fantastic customer service and high quality UK manufactured windows and doors. Will certainly be a returning customer.
1 de fevereiro de 2023
Avaliação não solicitada
Resposta da Attfabrications
Thank you very much for your review. We appreciate you taking the time to share your experience with us, and we hope that you will purchase from us again in the future.
Recently purchased a UPVC single door…
Recently purchased a UPVC single door which I am absolutely delighted with. The service throughout my purchase was fantastic and the door itself is of the highest quality. I cannot thank ATT enough and will certainly be using them again for my replacement windows and possibly another set of doors.
5 de dezembro de 2022
Avaliação não solicitada
Resposta da Attfabrications
Thank you for your review. We are pleased that you are happy with your door. We pride ourselves on offering excellent customer service and outstanding products, so we appreciate you taking the time to leave a review.
I brought French door and side panels…
I brought French door and side panels delivered on time and well made fitted my self very happy with them, good price will use Attf. again thank you
2 de novembro de 2022
Resposta da Attfabrications
Thank you for your review. We are pleased that you are happy with your French doors, as we pride ourselves on offering excellent customer service and outstanding products. We hope that you will purchase from us again in the future.
Resposta da Attfabrications
Thank you very much for your review. We appreciate you taking the time to share your experience with us, and we hope that you will purchase from us again in the future.
Very happy
Delivered a custom built French door with two sidelights well within the allotted time.
They look great and are very sturdily built, would recommend this company to anyone in the market for uPVC doors. Great value, beat the nearest quote by a good margin.
25 de novembro de 2022
Resposta da Attfabrications
Thank you very much for your review. We are pleased that you are happy with your French doors as we pride ourselves on offering excellent customer service and outstanding products. So we appreciate you taking the time to leave a review. We hope that you will purchase from us again in the future.
How long have you got!
How long have you got! The ordering and delivery went well - except that, as well as the frame, they sent two cills and two top rails and no accessories pack! It took them a week to get the accessories pack to me. So one week late we cut the wall ready for the frame to go in. It went in beautifully except that we couldn’t fix it because the sliding door was stuck shut, blocking the fixing point. Then followed a week of phone calls as various people both at ATT and at their lock manufacturers tried to help without any effect and we slept very uneasily with a 6ft square hole in the house. Eventually they gave in, followed our suggestion, and allowed us to get a local locksmith out at their expense. It took him 15 mins to assess the situation, break the old lock out and fit a new one. The issue was solved and we went on to successfully fit the door. All other aspects were were fine, but it was an experience that neither I nor our builder wish ever to repeat.
5 de setembro de 2022
Resposta da Attfabrications
We are disappointed to hear about the experience you have had with us. I have looked into this case, and to my understanding, there was a lot of contact with you, trying everything to resolve this issue. Unfortunately, everything we tried did not work, and due to location, we were unable to come and fix the problem for you. This resulted in needing a locksmith to help with the issue.
We want to apologise for this experience, and if there is anything you would like to discuss further, don't hesitate to contact us.
Product looks nice but…
Product looks nice. Wrong instructions were sent and we had to refit the locks as they were completely misaligned
1 de novembro de 2022
Resposta da Attfabrications
We are really disappointed to hear about the experience you have had with us. I have looked into this case; this is the first we have heard about your experience.
Please don't hesitate to contact us to discuss these issues further.
Roof lantern
Superb quality easy to install and reasonably priced. Would recommend and use again. My customer was over the moon with this product.
22 de outubro de 2022
Resposta da Attfabrications
Thank you very much for your review. We pride ourselves on offering excellent customer service and outstanding products, so we appreciate you taking the time to leave a review. We hope that you will purchase from us again in the future.
First class service
First class service, prompt and polite answering any queries quickly
2 de novembro de 2022
Resposta da Attfabrications
Thank you very much for your review. We appreciate you taking the time to share your experience with us. We work hard to provide outstanding products and service for our customers. We hope that you will purchase from us again in the future.
The bifold doors were fine but…
The bifold doors were fine but initially before ordering online I phoned for information and the so called customer service didn't know much at all. The delivery arrangements were an absolute nightmare and when they eventually delivered them there was no paperwork with it at all.
10 de outubro de 2022
Resposta da Attfabrications
Thank you for your review. We are sorry to hear that our customer service did not meet your needs on this occasion.
Changes have recently been made to improve our delivery service and provide our customers with the best experience. I have looked into this case, and unfortunately, on this occasion, the designated driver reached his limit on driving hours due to heavy congestion on the day. We sincerely apologise for the inconvenience this may have caused.
Excellent Company, Great products
Excellent Company, Great products, and really good customer service. Purchased 3 sets of patio doors, which have proved excellent value for money and look really good. Delivery drivers were friendly and After sales care were really professional. I had a problem with one of the doors not fitting and the Company followed through with replacement and fitting. Can highly recommend, many Thanks ATT
1 de novembro de 2022
Avaliação não solicitada
Resposta da Attfabrications
Thank you very much for your review. We pride ourselves on offering excellent customer service and outstanding products so we appreciate you taking the time to leave a review. We hope that you will purchase from us again in the future.
The order was correct
The order was correct, and well packaged, the delivery was very early in the morning, (0600) with no warning which was unfortunate.
I have a few items missing from the doors, namely the caps that fit on the vertical face of the hinges, the screws are there but not the faceplates. if you could post those out that would be great,
2 de novembro de 2022
Resposta da Attfabrications
Thank you for your review. We are sorry to hear that our customer service did not meet your needs on this occasion.
Changes have recently been made to improve our delivery service and provide our customers with the best experience.
I have looked into this case, and to my understanding you are in contact with our customer service team, who are sending you the missing items. Again, we apologise for any inconvenience.
All as hoped for.
Communications, delivery and product all as hoped for.
2 de novembro de 2022
Avaliação não solicitada
Resposta da Attfabrications
Thank you very much for your review. We really appreciate you taking the time to share your experience with us. We work really hard to provide a good product for our customers and we hope that you will purchase from us again in the future.
Was a bit of a nightmare Delivery was…
Was a bit of a nightmare Delivery was delayed a couple of times which caused big problems with my client - then the delivery men arrived in the dark at 8.00pm- the doors where twisted also - the only good thing was the lady in customer service who really did try her best but a very poor company who we will not use again.
13 de outubro de 2022
Resposta da Attfabrications
We are really disappointed to hear about the experience you have had. We take customer care extremely seriously at ATT Fabrications. I have looked at this case and wanted to explain some of our issues. Regarding delivery, the first issue was that our supplier delivered the materials slightly later than planned. This resulted in a rescheduled delivery for the nearest possible delivery slot. However, on the day of delivery, our drivers experienced considerable delays on their route. Rather than rescheduling to another date, we decided to ensure you received the product even if it was slightly later in the day than planned. Unfortunately, this did mean an evening delivery.
Regarding the door being twisted, this is the first we have heard about this issue, and we are very keen to discuss this further and get the problem sorted.
Just fitted new French doors
Just fitted new French doors, great quality, great price and service. Delivery came as promised and kept informed of progress.
25 de outubro de 2022
Resposta da Attfabrications
Thank you very much for your review. We appreciate you taking the time to leave a review. We pride ourselves on offering excellent customer service and outstanding products. We hope that you will purchase from us again in the future.
Great product & Company
Superb Company to deal with. Transaction hassle free. Doors fitted like a dream. Really pleased with them.
Would definitely recommend.
17 de outubro de 2022
Resposta da Attfabrications
Thank you very much for your review. We appreciate your kind comments, as we pride ourselves on offering excellent customer service and an outstanding product. We hope that you will purchase from us again in the future.
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