Me Group UK Avaliações 

Honestly, love the Big Bass Bonanza again, but a bit slow.

I had occasion to use one of their washing machines what a mistake that was.
I was going to use the local laundrette @ £7.00 but i was told about their site at the rear of a supermarket (in the open air) which i thought was a bit odd.
So I thought as it is on the way to the laundrette I will give it a go.
So I turned up with my quilt, soap powder, and softener only to be told not to use them as it will damage the machine! ! !
So I placed my quilt inside the machine and selected wash with their soap powder and their softener for a grand total of £13.50. To cut a long story short, my quilt came out wet (obviously) but the same colour as it went in at. The rigmarole to get a refund they want clear evidence of the site that visited (yes all well and good, but they wanted it three times in total). Then, to add insult to injury, they demanded my bank account and sort code details at which point I phoned my bank and told them what was going on.
They advised me what to do, and I moved on .
Would I recommend them? A resounding NO, not if you want your clothes to come out clean

We have a double sleeping bag which needs washing after a two week trip. It is too big for a domestic machine. £13.50 seems dear but for a one off ckean it is reasonable. Service laundries charge more. Took 45 mins. Sent text on completion. Didn't use the dryer because after spinning it would go in car and dry on washing line.

20kg washing machine failed to put the water in. Reported. Told we would have to wait until cycle finished to get machine open. Returned 40 minutes later. Machine would not unlock. Told we would have to wait up to 24hrs for engineer to unlock it. Ok thing go wrong but lack of a process when they do is unacceptable. Given a link to get money back. I live in hope. Will probably add to this when the engineer arrives and we aren't around to dash off and get our still dirty clothes back.

Machine doesn't work phoned up all they did was send me a link to go on got on that and now that want the machine code what I have no idea so no one to talk to no machine code how do I get my 15 pounds refund avoid these at all costs no help at all when needed absolute joke of a company just about to go on social media let everyone know and tell everyone I see trying to use it not to

My wife has just checked her account for something and has seen that they are taking money from her account. We have no idea who this company is. Clearly dodgy. Santander is now looking into them.
Whoever they are, I hope they get caught!!!!

​I used their photo booth and was charged €9, but the machine failed to dispense any photos. I immediately called their customer service line, but instead of helping me resolve the issue on the spot, the agent abruptly hung up the call after sending a automated refund email.
​That €9 was literally all the money I had on me at that moment, and I urgently needed those photos for the next morning. Because I was stuck waiting and trying to get assistance from their support, I ended up missing my bus and was forced to wait around for 2 hours. This caused me an immense amount of stress and trouble. I am extremely dissatisfied with their customer service and would highly recommend avoiding them.

I went to use the machine in Scarborough labelled 2SKW at around 3.30 am Saturday morning July 4th. Its 3 miles from my house.

A couple of minutes into the cycle. Everything shut down. The machine, the lights on the machine, the over head lights, everything. I'd attach images if it were aloud in this review.

Company help lines were closed, so I sent an email from the location with photos from my phone. The door of the machine finally popped opened although the power didn't come back on. I was left with very heavily soaked cloths that were not fully washed nor spun that drenched the inside of my car on the drive home.

Around 11am that morning I got a reply saying they would look into it, never mentioned a refund, compensation for my trouble or the fact my car seats were soaked.

After a few emails, Lucy (the representative) finally agreed to a refund and requested I send her my sort code and bank account number via an open unprotected email. Seriously? Send bank details in an unsecured email to someone I don't know, and to a company that's already failed me? Heck no. I explained I wasn't sending my bank details that way as it wasn't safe, could she pull up the transaction from that time and location, or send me a secure link. She sent me an open URL web page, with no security showing and was just as unsafe and as open to the world as me sending my bank credentials in an open email.

The company came across as VERY amateurish and really lacked professionalism, especially to think its ok to openly ask for bank credentials in an email when EVERY bank in the world says its unsafe. I'm now going through my banks refund system as a service not provided claim against the company. They will get a strike in the banking system. This is going to take a month, and more of my time, but oh so worth it.

I cannot recommend this company or their services to anyone and I will not return. Nothing but trouble, with zero service and a hint of untrustworthy.

Please DO NOT use their laundry service. I have just had the worst experience.I used their Littlehampton machines reference number ZMIX to launder quilts. The machine stopped halfway with the door locked. I called their customer service and the agent was dismissive and took my number with a promise of a call back from an engineer within minutes. That never happened. I then called again after 20 minutes and another agent told me the engineers will call back in the next 24-48 hours. When I was having a conversation with the agent she kept talking over me and not allowing me to express the issue. In the end I had to match her aggression and told them they need to apply good customer service and provide accurate advice as well as response with kindness. So I have walked away from the machine leaving x2 expensive quilts which I will not be able to replace. Really appalling service.

This is not a complaint about customer service; they were very proactive towards my issue and have refunded my usage costs without hesitation.
My issue is that I have had a K/S duvet destroyed after using a machine that left it covered in thick black industrial grease stains, obviously a mechanical failure within the machine.
Disappointed that I am unable to claim compensation, was I just unlucky?
First and probably the last time that I will use this service.

My Disappointing Experience at the Ho Chi Minh City Branch (2023)

My experience at the Ho Chi Minh City, Vietnam branch was disappointing because the performance evaluation and promotion process lacked transparency. In my experience, decisions regarding performance reviews, recognition, and promotions did not always reflect employees' actual skills, work results, or contributions.

I witnessed a case where an employee nominated himself for the Tech Lead position and was approved.
However, based on what I observed, he did not demonstrate the technical skills, leadership abilities, or work results that I expected for such a role. Meanwhile, an employee who had successfully completed many difficult and important tasks was dismissed instead of being recognized or given comparable opportunities for career advancement.

In my experience, the Tech Lead also created a non-transparent working environment. My work was frequently reviewed, scrutinized, and required far more explanations than the work of other team members, while their work was not subject to the same level of oversight. Several tasks that I had already completed and that had been approved were later reassigned to other team members or to the Tech Lead himself, even though those tasks had already been finished.

Several tasks that I completed were later assigned to or presented as the work of other team members, even though the Git commit history did not indicate that they had performed that work. The project's Git commit history was later reset, and the original commit history was no longer available. This made it extremely difficult to verify who had actually completed specific parts of the project and reduced transparency in recognizing individual contributions and evaluating employee performance.

In addition, to the best of my knowledge, the Tech Lead was doing freelance work for other companies while not fully completing his responsibilities at this company. Based on my understanding, this was inconsistent with the obligations set out in the employment contract and may have constituted a breach of those commitments. However, instead of investigating or addressing these issues, the company terminated my employment, even though I had completed many difficult and important assignments and possessed skills that matched positions the company continued to recruit for.

Mon expérience décevante à la succursale de Hô Chi Minh-Ville

Mon expérience à la succursale de Hô Chi Minh-Ville, au Vietnam, a été décevante, car le processus d'évaluation des performances et de promotion manquait de transparence. D'après mon expérience, les décisions relatives aux évaluations, à la reconnaissance du travail et aux promotions ne reflétaient pas toujours les compétences réelles, les résultats obtenus ou les contributions des employés.

J'ai été témoin d'un cas où un employé s'est lui-même proposé pour le poste de Tech Lead et a été approuvé par Bruno. Cependant, d'après ce que j'ai observé, cette personne ne démontrait pas les compétences techniques, les capacités de leadership ou les résultats que j'attendais d'un titulaire de ce poste. Dans le même temps, un employé ayant accompli de nombreuses tâches difficiles et importantes a été licencié au lieu d'être reconnu ou de bénéficier d'opportunités d'évolution comparables.

D'après mon expérience, le Tech Lead a également instauré un environnement de travail manquant de transparence. Mon travail était régulièrement examiné, contrôlé et faisait l'objet de demandes d'explications bien plus importantes que celui des autres membres de l'équipe, alors que leur travail n'était pas soumis au même niveau de contrôle. Plusieurs tâches que j'avais terminées et qui avaient déjà été approuvées ont ensuite été réattribuées à d'autres membres de l'équipe ou au Tech Lead lui-même, alors qu'elles étaient déjà achevées.
Par ailleurs, à ma connaissance, le Tech Lead effectuait également des missions en freelance pour d'autres entreprises alors qu'il n'avait pas pleinement accompli les responsabilités qui lui étaient confiées au sein de l'entreprise. Selon ma compréhension, cette situation n'était pas conforme aux obligations prévues par son contrat de travail et pouvait constituer un manquement à ses engagements. Pourtant, au lieu d'examiner ou de traiter ces problèmes, l'entreprise a mis fin à mon contrat de travail, alors que j'avais accompli de nombreuses missions importantes et complexes et que je possédais les compétences correspondant aux postes pour lesquels elle continuait à recruter.

Absolutely awful customer service. Machine did not work after payment made. Tried calling whilst still at machine - No answer. Emailed and again in a back and forth. Despite sending the receipt sent from them to my email, a photo of the machine accepting payment and directing 'start machine' they are demanding a screen shot of my bank statement before providing a refund. You have no way of know whether a machine is in working order before going through the process and paying. Please be aware using this 'Service' is not as convenient as it might seem. If you can avoid I think you should. Incident 21/5/26. Still trying to remedy without success 22/5!

Like many others I have been let down yet again by their washing machines. Previously they would refund directly to the card, but now require a bunch of personal information… to use a washing machine… that failed…

I washed my clothes and tried to dry them in the tumble dryer. The machine would not work. I phoned customer services and they said there was nothing they could do and sent me a link to a form for a refund. I explained that I had wet clothes and that I was checking out of my hotel in the morning and that this had put me in an impossible situation. The representative apologised and said that all they could do was issue a refund. I said that I was not satisfied with this resolution and asked to speak to a manager. Eventually, after much persuasion, they said that a manager would contact me. I have had heard nothing since. I don’t blame the representative but I am appalled with the lack of a reasonable response to the situation, with no offer of compensation for my inconvenience.

Drying machine is always broken takes your money and machine doesn't work .there online services no one answers..there WhatsApp is the same no reply terrible machine terrible company. They make you jump through hoops to try to get your money back ...

I have just used the latest wash.me machines at the Stoughton location and believe that Wash.Me are really onto something here.
Ease of use, competitively priced, and MOST importantly, does a fantastic job.

Used an ME photo booth successfully but unfortunately the card reader registered my payment twice. However their customer service can only be described as superb and the 2nd charge was identified and refunded immediately. Very rare these days!

I used the Photo-Me booth at Morrisons and obtained my printed photo. But needed an official ID photo for a non passport document. I contacted the help team and Lucy gave me very detailed instructions of how to retrieved and download my digital photo from the passport office site, which I have now done. Really good customer support, could not be more pleased. You need to be aware (I had forgotten) that the photo goes directly to the Gov.UK passport site, it is not stored by Photo-Me but can be downloaded from the Gov.UK site.

Er waren twee verschillende apparaten, en op geen van beide brandde het scherm. Ik dacht dat het scherm zou aangaan nadat ik het geld erin had gestopt, maar helaas, dit moet wel een vorm van moderne diefstal zijn. Ze reageren niet op e-mails. Denk goed na voordat je betaalt!
There were two different devices, most of which had no brand on the screen. I thought the screen would work after I put the money in, but alas, this must be some form of modern theft. They don't respond to emails. Think carefully before you pay!

Robbing people with their machines