ATTITUDE Avaliações 93

am extremely disappointed with my experience. There is no phone number available to reach customer service, and I have not received any replies to my emails. This lack of support makes resolving issues impossible and leaves customers feeling ignored. I expected better communication from this company. You just lost a loyal client. I will also report you Best Business Bureau for ripping me off.

Dear Attitude Customer Service Team,

I am writing to express my disappointment with a recent purchase and the subsequent customer service experience. The product I received was too small in the tube, and as soon as it touched my skin, it slid back into the tube, making it impossible to use. This issue rendered the product unusable.

Additionally, I was unable to find a direct phone number for customer service. Despite sending several emails over several weeks, I have yet to receive a response to my concerns. I feel frustrated and let down, especially after being a loyal customer for many years and spending a significant amount of money with your company.
Unfortunately, this experience has left me feeling as though my business is not valued. I am also out $58.00 plus HST for a product I cannot use.
I do not reccomend this company look at their reviews on trustpilot 63 % unsatisfied customer.

The products are great and the shipping is free. Shipping does take a long time. A package I ordered hadn’t arrived and when I contacted them, they immediately gave me a refund so Customer Service has been great. I like it that the products are EWG verified so I’ll be buying more.

Purchased hundreds of dollars of items numerous times. It takes weeks for them to respond if they do. Then to add insult to injury when I wanted a refund for one deodorant because the tube did not work and they finally responded weeks later they wanted me to complete a product form with numerous questions and provide a video of how its not working. I have never seen anything like it in my life and I worked manufacturing and wholesale for 20 years as a manager. Still have not heard back from them or received my credit.

Also we have found both the products for humans and dogs make the skin itchy ie shampoos and creams. I had extreme hair loss when using the shampoo and conditioner. No more.

Attitude products work great! Orders ship quickly. I like that there is consistently new products added. The scents that they offer are wonderful, without being overpowering.

My daughter recommended Attitude products that she started using and simply loved. I placed my first order six months ago. Love the product and appreciate the quality. They are a bit expensive, but worth the peace of mind that I am protecting my family from harmful chemicals and respecting the environment. It is just a shame that I will not be ordering again. I will find another eco friendly product line. We have a second home in California. My first order was placed when we were there and I received my order. Shipping was slow, but I did receive. I placed my second order from our home state in Utah but it was shipped to the wrong address to our other residence. I wasn't sure if my error or their's. I called immediately but did not hear back until the next day. I tried for a week to get the order delivered to my Utah address. No one from Attitude or FedEx could assist, pointing a finger to the other company. I gave up trying and will have to ask a neighbor to pick up the order and hold until we are there next.
This morning, I place another order and this time made sure I had the delivery address to our Utah residence. Again, the final invoice indicated delivery was to the California residence. I immediately contacted customer service. Notice was sent that it could take five days to receive a reply. I placed two on-line messages indicating I needed to hear back immediately, hoping this time to circumvent the wrong delivery location. Of course, calling via telephone is next to impossible, but I left a message for their marketing department hoping someone would call back. To no avail, call never returned. I have now contacted my credit card company and filled a dispute. End of the saga is that I will not order from a company that, in spite of terrific products, their customer service is terrible. Truly is a shame. I hope someone will address their poor customer service.

THEY RIPPED ME OFF!
I ordered hundreds of dollars worth of products and I only received 1/3 of the items, even though my account shows the order has been "fulfilled."
This is my second order where my items were NOT actually "fulfilled."
While I like the products, I AM EXTREMELY FRUSTRATED WITH THIS COMPANY! BUYER BEWARE!

If I could, I would rate lower than 1 star. I had a terrible experience with Attitude. I love their products and have been a loyal customer. I ordered as part of their Black Friday sale on 11/27/25. I received part of my order (with no communication that I was receiving the order in 2 shipments) on 12/6/25 (almost 10 days after ordering).
I wrote customer service about the rest of my order and it took them NINE days to respond! I received the second shipment on 12/16/25 (almost 3 weeks after I ordered) and part of my order was still missing so I had to write again. They did not offer to send me the missing items like most places would have done. They instead refunded me and gave me a code for free shipping so I can reorder the items that I had already ordered and that they did not send. What?
I am hesitant to ever order again from them. I rarely or never write bad reviews but my experience warrants a review like this to warn others. I have no idea who is in charge of operations but hopefully something will change with this company. I honestly have never had a worse experience ordering products. Ever. The amount of time I have spent trying to resolve this has been exhausting and I still don’t have what I ordered.

No customer care, they only atlease they can fo chat support

I have been a loyal customer for years. I ordered $175 worth of stuff during their Black Friday sale. When the order was delivered, I received only 4 out of the 10 items I ordered. I contacted their customer service explicitly stating I did not want a refund, I still wanted the items I ordered. They instead gave me a refund, and told me to reorder the items (without the discount). I suspected they did this on purpose, they did not want to sell their items at a discount. I've never experienced a company reject revenue of purchased items. Usually, when there is an error in shipping fulfilment, the company will rectify the situation by shipping the missing items. It appears to me, based on reading other reviews about this topic, they just did not want to fulfil these orders at a discount. Why offer black friday discounts then? You don't have to do it. I wasted a bunch of time filling my shopping cart on their website with these items that I did not receive. Absolutely terrible treatment of loyal customers. I will NEVER buy from them again.

Not impressed by their customer service at all. I was sent the wrong order and it took them a week to get back to me (because I nudged them again)... also couldn't find a number to call on their website. They refunded most of my order except for one thing that they thought I received - which was not true (I provided photos for proof) - and then only provided a free shipping code as a "sorry". I made my order on a Black Friday sale, so they were expecting me to repurchase my order and pay more over a mistake that they made. I have liked this brand and their products, but incredibly disappointed by the way they treated me as a faithful customer.

We have been trying to go non toxic and low toxics in our house hold and we have been loving attitude products!

I wish I could write a positive review about how great these Canadian, clean products are, but my experience with their customer service was just soo horrendous I never ended up purchasing anything.

I had an issue with their Black Friday sale as their discount code wasn't applied, so I reached out to the CS. Their response was not helpful until I told them so, so I reached out to them via Facebook.

Their Facebook response was apologetic and asked me to reach out to them once more in order to resolve the issue. AGAIN, the exact same CS member responded to me, just reiterating the same reason without any offer to help me with my purchase.

So I tried, but this experience was just terrible.

The products are good. The shipping and customer service are terrible. They don’t know how to package the order so it isn’t damaged during shipping. My last order took over a month to be delivered. Save yourself the headache and the money.

I love this lotion so much. I've been searching everywhere for a more environmentally friendly lotion at a good price that is also hydrating - found it!

Great products. Consistently good across the board.

Fedex put me in collections after MULTIPLE assurances that the import bill that I was receiving was not my responsibility.
My credit is going to be ruined because I tried to order less toxic cleaning products! NOWHERE on the website does it state that US customers will be responsible for paying import duties.
I am going to have to pay $42 for a $35 order, to avoid any further injury to my credit!!!

I have been a long time customer with this company because I love their products and feel safe using their products. But I will NEVER support this company again. I ordered 6 products and received 4. I received two products that I DID NOT even pay for, I received two products that I DID pay for and essentially missing 4 products. I filled out the form that they recommend if needing assistance and still have not yet heard from them after going on 3 weeks. I called twice and left two voicemails and have not received a call back. There are similar issues from many other customers of attitude living on social media stating their issues through comments. This company is stealing customers money and they somehow NEED TO BE SHUT DOWN! Please don’t waste your time or money on this company. They may have your trust for a long time at first but eventually they will screw you over.

WORST customer service and website interface EVER. I love the products, HATE every single other thing about this company. I could whine and tell the whole story, but just trust me, if you’re able to find a company that offers similar quality in their product products, save yourself the hours and days of hassle dealing with this company. And please let me know what the other company is! :)

Missing Products and No Customer Service

I ordered 4 products from ATTITUDE Living and only received 2. I contacted the company more than 10 times and never received a reply. To date, I have not received either a reimbursement or the 2 missing products. The customer service is the worst I’ve experienced — essentially non-existent. They even mention on their website that there is a form for these types of inquiries, but the link is not included. Extremely disappointing and unprofessional.