Had a great experience at Austen & Blake Belfast choosing our engagement rings. The staff were really helpful and made the whole process feel easy and enjoyable. Great selection, no pressure, and ever... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoDonegall Square North, BT1 5GB Belfast, Northern Ireland, GB
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From the choice of options to the members of staff, everything was fantastic. Mia was very knowledgeable, helpful and made the whole experience enjoyable. All the staff were genuinely interested and c... Ver mais
A empresa respondeu
I purchased my engagement ring from Shannon in the Belfast store in February. She made sure that I was involved and informed every step of the way, from designing and choosing the stones, to gushing... Ver mais
Had great service when visiting with my fiancée to buy my wedding ring at the Belfast store. Visited 3 times, and each time Shirley was great help from our initial visit to view the available rings,... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Find Us When on the lookout for wedding rings in Belfast and diamond rings in Belfast, visit our jewellery shop on Donegall Square. You can visit our Belfast jewellers in this iconic square in the city that plays host to various affluent banks, coffee spots, and upscale shopping before heading to one of the area's many restaurants and eateries. Visit us in-store where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Informações de contato
Donegall Square North, BT1 5GB, Belfast, Northern Ireland, Reino Unido
- 028 9562 2030
4,4
Excelente
108 avaliações
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 semana
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Brilliant experiance in Belfast
Got sorted out in their Belfast location for my now wifes engagement ring and wedding band and she couldn't have loved them anymore.
Brilliant customer service from start to finish
11 de janeiro de 2025
Beautiful stud diamond earrings for a…
Beautiful stud diamond earrings for a special birthday. Great help closing size and setting and screw type backs. Staff made it a special day, so nice to me and my daughter. Im thrilled with my bespoke choices.
2 de dezembro de 2025
Poor customer service during sale and…
Poor customer service during sale and after sale
18 de novembro de 2025
Resposta da Austen & Blake - Belfast
Dear Turlough,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear you have not been satisfied with the level of service you have received thus far. A member of our team have reached out, hopefully they can resolve your issues?
Kindest regards,
Austen & Blake Customer Service
Engagement ring of march 2025
I purchased the engagment ring in march of this year and proposed in May of this year. We sent the ring away to be re sized. On return of the ring after the resize, one of the small diamonds fell out within a few weeks. The ring was returned to be examined. It was determined the prongs were not made correctly and the ring was dismantled and remade. This took 6/7 weeks. When we received the ring back, we noticed that the main prongs that held the main stone were not made correctly. The prongs sat higher than the diamond and had sharp edges which was catching every material my partner touched. We then sent it back again as it was not correct. The ring was amended again and sent back via post without warning and was left at our front door unattended for the day. My partner has had the ring on her for 2 weeks and a small stone has now fallen out again. Since I proposed in May Austen and Blake have had the ring more than we have.
I am really starting to regretting purchasing from Austen and Blake at this point and wishing I had taken my money else where. Value for money and quality don’t seem to match up with this company.
28 de março de 2025
Resposta da Austen & Blake - Belfast
Dear Johnathan,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of these issues with your ring experienced. We can see that a member of our Belfast team have received contact from you and is currently liasing with the rest of the team to have feedback concerning resolution of this and notify accordingly
Kindest regards,
Austen & Blake Customer Service
Buying my dream ring
We came into the store with no appointment and was looked after by Shirley who was very friendly and welcoming. She was brilliant at helping me choose my ring. On collection day Mia served us and was very friendly. We enjoyed our experience.
31 de outubro de 2025
Shannon & the team at the Belfast…
Shannon & the team at the Belfast branch were really helpful from the beginning and made the process of picking a ring very easy. Explained every step of the process and offered great advice - would highly recommend!
15 de outubro de 2025
Shannon is the best of Belfast Jewellers!
I purchased my engagement ring from Shannon in the Belfast store in February. She made sure that I was involved and informed every step of the way, from designing and choosing the stones, to gushing over my proposal plans.
Everyone in the store was so lovely and made this a really special process from start to end.
I will be returning with my fiancée to purchase wedding bands!
31 de janeiro de 2025
Avaliação não solicitada
Great staff and outstanding products!
6 de outubro de 2025
I could not have had a better…
I could not have had a better experience anywhere. Stephanie and team have been incredible through the whole process. The ring is beautiful and my future wife could not be happier. We are so grateful. ~Tommy
17 de setembro de 2025
Excellent customer service
Excellent customer service with a good explanation on ring care at the collection.
21 de agosto de 2025
Staff were super helpful
Staff were super helpful, knowledgeable and personable. Put a man trying to pick an engagement ring totally at ease! The other half loved it. Needed resized and the guys in the shop made the whole process seamless.
4 de setembro de 2025
Great experience
Bought our wedding rings here, great customer service instore on each occasion we visited. Regular communication and updates on our orders.
24 de agosto de 2025
Resposta da Austen & Blake - Belfast
Dear Ciara,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We had a great experience instore
We had a great experience instore, staff on both occasions were extremely helpful, knowledgeable and enthusiastic.
We were made to feel very special on such a special occasion, picking our engagement ring. The shop has such a relaxed atmosphere and they have plenty of options to choose from.
Looking forward to picking our wedding rings aswell.
23 de julho de 2025
Resposta da Austen & Blake - Belfast
Dear Aine,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Resposta da Austen & Blake - Belfast
Dear Rory,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us. We value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great service and excellent value for money.
Really great service form Austen and Blake. Josh in Belfast was really helpful and my daughter is delighted with her beautiful necklace. Incredible value for such a clear and sparkling diamond!
7 de junho de 2025
Resposta da Austen & Blake - Belfast
Dear Emma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Josh!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
High praise for Austen & Blake Jewellers
Ciara and her team both in Belfast and London made my purchasing and collection experience effortless and memorable.
29 de maio de 2025
Resposta da Austen & Blake - Belfast
Dear Raymond,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast and London team, especially Ciara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Joshua was excellent at explaining…
Joshua was excellent at explaining everything and very helpful
25 de maio de 2025
Resposta da Austen & Blake - Belfast
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Joshua!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
10/10 Customer Service!
I was very impressed with the quality of customer service. I will definitely recommend Austen & Blake to friends and family!
24 de abril de 2025
Resposta da Austen & Blake - Belfast
Dear Joel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Ring shopping Excellent service and really helpful
Excellent service and really helpful, would highly recommend.
19 de maio de 2025
Resposta da Austen & Blake - Belfast
Dear Mrs Houston,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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