Had a great experience at Austen & Blake Belfast choosing our engagement rings. The staff were really helpful and made the whole process feel easy and enjoyable. Great selection, no pressure, and ever... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoDonegall Square North, BT1 5GB Belfast, Northern Ireland, GB
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From the choice of options to the members of staff, everything was fantastic. Mia was very knowledgeable, helpful and made the whole experience enjoyable. All the staff were genuinely interested and c... Ver mais
A empresa respondeu
I purchased my engagement ring from Shannon in the Belfast store in February. She made sure that I was involved and informed every step of the way, from designing and choosing the stones, to gushing... Ver mais
Had great service when visiting with my fiancée to buy my wedding ring at the Belfast store. Visited 3 times, and each time Shirley was great help from our initial visit to view the available rings,... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Find Us When on the lookout for wedding rings in Belfast and diamond rings in Belfast, visit our jewellery shop on Donegall Square. You can visit our Belfast jewellers in this iconic square in the city that plays host to various affluent banks, coffee spots, and upscale shopping before heading to one of the area's many restaurants and eateries. Visit us in-store where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Informações de contato
Donegall Square North, BT1 5GB, Belfast, Northern Ireland, Reino Unido
- 028 9562 2030
4,4
Excelente
108 avaliações
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
5 stars for Joshua from A&B Belfas
I was helped by Joshua from A&B Belfast and he was just outstanding from start to finish of the process. He could understand that this was a big decision and lots of choice and he helped navigate me through the process perfectly. Even when I received an annoying letter in the post 2 weeks before the engagement he understood the seriousness of the situation and my feedback. The service from A&B in terms of delivery and payment was good. It's safe to say the ring choice has gone down a treat and my fiancée couldn't be happier. Thanks A&B but particularly thanks Joshua.
7 de janeiro de 2025
Resposta da Austen & Blake - Belfast
Dear Euan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team and Joshua in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Good value and a helpful team!
Shannon was knowledgeable and helpful when we were picking a ring.
Everyone I dealt with at Austen & Blake throughout the process were very helpful. I would definitely recommend!
6 de dezembro de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Belfast
Dear Anthony,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team and Shannon in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We dealt with Shannon when buying my…
We dealt with Shannon when buying my wife’s Christmas present. She was really helpful and knowledgeable and help her pick exactly the right necklace for her. A lovely shop to visit with even better staff. Thank you and we'll definitely be back.
15 de dezembro de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Belfast
Dear Consumer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from Shannon and our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great service!
Was in with Shannon in store today, extremely helpful and settled any nerves with us both, very knowledgeable and helped us find the perfect ring.
11 de janeiro de 2025
Avaliação não solicitada
Resposta da Austen & Blake - Belfast
Dear Consumer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Shannon!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
From I entered and greeted I have felt…
From I entered and greeted I have felt comfortable and knew I was in the right place , this lady was so knowledgeable and very reassuring and knew exactly what it was I was looking- I found it hard to chose and this girl kept with me all the way and finally I found my beautiful ring - A softly spoken lady who knows how to treat customers and the champagne and chocolates and beverages were such an amazing touch -
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Austen & Blake - Belfast
Dear Roisin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Belfast!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience from start to finish.
2 de janeiro de 2025
Resposta da Austen & Blake - Belfast
Dear Steph,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order.
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Present for Colleague
Extremely easy to order online as well as pleasant, helpful and informative staff on follow-up call. Gift arrived in plenty of time. Colleague loved their gift.
31 de dezembro de 2024
Resposta da Austen & Blake - Belfast
Dear Emma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our dispatch team too!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Received excellent customer service…
Received excellent customer service from Josh. I'll definitely be back again!!
23 de dezembro de 2024
Resposta da Austen & Blake - Belfast
Dear Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, Josh especially!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal whilst looking forward to having you back!
Kindest regards,
Austen & Blake Customer Service
Excellent service
Excellent service! Joshua was amazing—he shared his expertise and helped me choose a product without any of the usual high-pressure sales tactics. Instead, his knowledge made me feel at ease, especially since I was a bit out of my element. He’s definitely an asset to your branch. The product I purchased is also fantastic and was a big hit! Thank you!
12 de outubro de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Belfast
Dear Berach,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Belfast and Joshua in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I never write reviews..
Sometimes, I would imagine that it is quite easy to sell expensive jewellery to excited customers. However, class only appears in adversity. Shannon has shown herself not just to be a very knowledgeable expert in her field, she was simply outstanding in her after-sales service.
Shannon has knowledge, patience, understanding, patience, customer care and, er, patience.
My case involved customs, French bureaucracy, paperwork and an awful lot of patience. Shannon showed that it was not all about getting the sale and moving on. She’s still by my side, 6 weeks later, sorting things out with me and giving exceptional support and service.
If the director of the company is reading this, give Shannon a large pay rise; she deserves it! Great products and phenomenal customer service!
Merry Christmas!
Rob
1 de novembro de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Belfast
Dear Rob,
Thank you for taking the time to review your experience with us, we appreciate your kind words, especially when it isn't always plain sailing.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team and Shannon in particular (we'll see what we can do regarding our Director)!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Came in with a slight idea of what i…
Came in with a slight idea of what i was looking for but definitely needed alot of help as I don't know anything about diamonds. As soon as I walked in was greeted by very friendly sales assistant, Joshua. He was very helpful and knowledgeable, no pressure to push a sale just very helpful. Order arrived in abit quicker than expected. 10/10
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Belfast
Dear William,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Joshua!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Brilliant and Clears Diamond Ring Stones Coupled With Exceptional Service.
I had an amazing experience with Austen and Blake Belfast, especially thanks to Joshua. For our 8-year anniversary, I ordered a wedding ring and a diamond engagement ring for my wife, but I placed the order a bit late. Despite the tight timeline, Joshua went above and beyond to ensure everything was perfect. He provided a beautiful replica to stand in until the actual rings were delivered, ensuring our special day went smoothly.
When the rings arrived, we were blown away! The diamond stones are absolutely breathtaking—brilliant, clear, and of exceptional quality. My wife couldn’t stop admiring them, and she’s completely in love with the rings. The craftsmanship is exquisite, and every detail was perfect.
Joshua’s impeccable service, professionalism, and attention to detail made the whole experience stress-free and enjoyable. I can’t recommend Austen and Blake Belfast enough for anyone looking for stunning jewelry and exceptional customer care. Thank you for making our anniversary so memorable!
22 de novembro de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Belfast
Dear Kelvin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team and Joshua in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Prestigious Service from a Prestigious Jeweller
On entering this prestigious jewellers, I was met with the most welcoming reception from Shannon. I explained to her that I had already visited six different jewellery shops in Belfast that day and was unimpressed with the lack of style choices of engagement rings. I was unimpressed also with lack of warmth and service. Talk about reading the room, Shannon didn’t get into trying to sell me anything, she got coffee for me along with a cheeky little chocolate. Shannon let me get settled first. This is a skill and you’ve either got it or you don’t.
Once settled, Shannon showed me a wide range of styles, stone cuts and explained the difference in carat brightness etc.
At no point was she pushy or trying to upscale the purchase price. In fact, I spent a little more than I planned only because Shannon gave me enough information so I could make that informed decision myself.
I like the fact that the engagement ring I chose is being made from scratch. I loved the service from Shannon but I was also made feel welcome by the rest of team here. This is the place to buy your partner something special. Something she will love and cherish. I can’t recommend Austen&Blake highly enough.
Ask for Shannon when you visit and say Chris recommended you.
Merry Christmas 🎄
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Belfast
Dear Scotty,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our in store team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen and Blake Customer Service
Resposta da Austen & Blake - Belfast
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Sherleen was perfect
Sherleen was perfect! She was soo patient and such a good listener! So glad we had her.
29 de novembro de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Belfast
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Sherleen.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Ciara is the brightest gem in the shop!…
Ciara and her team were absolutely fantastic. They took time to work with me as we designed my green diamond ring together. I was always warmly welcomed into the boutique in Belfast. Wonderful experience.
19 de novembro de 2024
Resposta da Austen & Blake - Belfast
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Ciara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Engagement ring design
From start to finish, everyone I worked with was super helpful designing a bespoke ring. they were candid when they needed to be and honest about what would make the most sense with regards to finger size (stone size/ band)
12 de novembro de 2024
Resposta da Austen & Blake - Belfast
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Had a fantastic experience with Shannon…
Had a fantastic experience with Shannon on Sunday. We went in to look at wedding rings and she really done her absolute most to help us. Will definitely return in the future
24 de novembro de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Belfast
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shannon.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Delighted with A&B
I visited Austen and Blake for the first time after seeing ads on social media, as I loved the modern style and the selection of products. I was looking for a wedding ring, but found some of the traditional jewellers didn't have quite what I was looking for.
The team in store were really helpful, and offered us prosecco/coffee and chocolates on arrival, which makes such a difference to the experience. I can't remember the name of the team that assisted us, but both a male staff member and the female manager went out of their way to assist and find exactly what I was looking for.
They even offered to clean my engagement ring on both occasions when I visited, which was really appreciated. I purchased my ring on my first visit, and collected a few weeks later. Both visits were so enjoyable, and made me feel really special. The price was also about half of what I was quoted at another jewellers, and the quality is brilliant. Couldn't recommend highly enough!
16 de novembro de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Belfast
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Shop, order and wait for it to arrive while relaxing
Have a physical store that you can always visit, your confidence on your order will always give you a peace of mind while you are waiting for it to be available. In my case it was a personalized one.
9 de novembro de 2024
Resposta da Austen & Blake - Belfast
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
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