I had an amazing experience working with Agnieszka at Austen & Blake in Edinburgh. She guided me through the full rebuild of my engagement ring and the creation of a bespoke wedding ring to match, an... Ver mais
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Veja o que dizem as avaliações
Agnieszka helped me and my fiancé design my dream engagement ring. She was really patient with us and not pushy in any way and made the whole experience really lovely. I absolutely love my ring and wo... Ver mais
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The Austen Blake team made me feel so special from start to finish of the experience designing my engagement ring. Staff were so helpful, knowledgable and friendly. It was so amazing being able to des... Ver mais
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Good website to make a choice. Good communication throughout. Good time line my ring was ready. Love the quality of the product. First time using lab diamonds and my ring is beautiful and sparkly as d... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Find Us You can find our Edinburgh shop on Hanover Street in the centre of the city. Constructed in 1786, Hanover Street was named after the ruling monarch of the time, George III and continues to be a hub of shopping and dining today. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Informações de contato
Hanover Street 27, EH2 2DL, Edinburgh, Scotland, Reino Unido
- 0131 600 0151
4,6
Excelente
110 avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service from Stephen
Stephen was extremely warm, kind and helpful when guiding us through the process of choosing our wedding rings. We really appreciate his help and are very happy with our rings. He also gave great recommendations on where to buy shoes!
5 de maio de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Stephen.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great experience
Fantastic website, easy to navigate and very helpful staff made choosing an engagement ring so much easier
27 de abril de 2024
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Stephen was top class
Stephen was extremely helpful at all stages of the process, was incredibly friendly and very knowledgable! Thank you again!
3 de maio de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Stephen.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Best experience!
Look no further if you're buying engagement or wedding rings! Or anything you're looking to buy, Stephen will sell it to you in the best way. He knows what he's talking about, so you should listen to him! Stephen, I can't thank you enough! I wish all people were that kind hearted and passionate!
2 de abril de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Stephen.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Such a lovely and welcoming store
Such a lovely and welcoming store. Stephen was great and gave me time to decide on my order with lots of recommendations and expert advice given. Can't wait for my ring to arrive. Thanks again Stephen!
1 de maio de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Stephen.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
After a lot or research I decided on…
After a lot or research I decided on Austin Blake, and I wasn’t disappointed, fantastic service from start to finish, hopefully never need them again but would highly recommend.
7 de abril de 2024
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Very welcoming staff and I left with…
Very welcoming staff and I left with what I wanted
9 de abril de 2024
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fantastic customer service
Fantastic customer service ! My fiancé got her dream engagement ring.
10 de abril de 2024
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Having recently bought a ring from Stephen
Having recently bought a ring from Stephen I could not speak highly enough of his service and making both myself and my partner feeling at ease when picking out our engagement ring.
Throughout the process he was honest and helpful by taking us through all the options which allowed us to select the perfect ring. His knowledge and delivery was second to none. I would recommend him to anyone looking to purchase an engagement ring in the future.
3 de abril de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Stephen.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Brilliant service
Delighted with the service I received from Stephen in the Edinburgh store. He went out of his way to help me find the right ring. He was completely honest about different factors in the price, never tried to upsell and worked hard to keep within the budget I had set. My partner rarely wears jewellery and I was very worried about sizing the ring - thankfully the shop offered resizing free of charge.
Buying an engagement ring was a very nerve racking experience for me as I'm sure it is for many - Stephen was very conscious of that and managed the whole experience perfectly.
My partner is absolutely delighted with her ring and we have had loads of compliments on it from friends and family.
7 de fevereiro de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Stephen.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Brilliant service, beautiful product!
I visited Austen & Blake's Edinburgh location to pick out an engagement ring. Katie was 1st class in assisting me to get the design just right after going through multiple options. Myself and my fiancée are very pleased with the finished product, thanks so much!
10 de janeiro de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Katie.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great service and selection
We walked in to the Edinburgh store looking for a heart shaped diamond, having been through 6 jewellers already with no success. Stephen was our first point of contact and was immediately able to show us a number of different styles and sizes (albeit in glass, which was fine!). We then opted for a bespoke ring and from then on Stephen was an absolute gem, guiding us through both the style and the technical parameters of using different metals and diamonds. Stephen then went above and beyond to get us the ring as fast as possible.
Price was very reasonable and seemed to be market, if not cheaper. Would use again.
4 de agosto de 2023
Avaliação não solicitada
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Stephen.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Can’t fault Austen & Blake in the…
Can’t fault Austen & Blake in the slightest, and would 100% recommend anyone to go here. Stephen was so friendly, approachable, patient and enthusiastic and made our appointment so enjoyable. We took our time and finally picked a ring which has now arrived and I couldn’t be happier.. it’s even more beautiful than I had hoped. Amazing service and I wouldn’t go anywhere else!
27 de janeiro de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Stephen.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fantastic staff and fantastic quality
Great staff, the final ring is lovely. They were very quick too!
7 de janeiro de 2024
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
amazing customer service
Stephen probably is the best sales person that I have come across in my life time. Professional, helpful, passionate and fun which make the whole experience very enjoyable and stress-feel. If not because I only plan on getting married once I will be a repeating customer.
8 de fevereiro de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Stephen.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
A fantastic experience…
A fantastic experience designing the perfect engagement ring. Our advisor Dorota was extremely helpful and made us feel at ease. She was part of the process from the beginning to the end and we really appreciated this. Fully recommend Austen & Blake! :)
24 de novembro de 2023
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dorota.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fantastic company
Fantastic company, great sales staff and beautiful products. Very very satisfied and special thanks to Dorota from Edinburgh she was great.
13 de janeiro de 2024
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dorota.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great help & service from in shop…
Great help & service from in shop staff. Product was delivered as promised & looked beautiful.
13 de janeiro de 2024
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Stephen was fantastic helping me with…
Stephen was fantastic helping me with my order and for making the process so easy, and the end product is amazing…. She said Yes and loves her solitaire engagement ring. Thank you Thank you Thank you….
2 de novembro de 2023
Avaliação não solicitada
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Stephen.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Katie was really great
Katie was really great! She gave us so many options and was very open and honest. We felt really welcomed and comfortable making such a Big decision! Thank you Katie! Rachel and Jack
14 de janeiro de 2024
Avaliação não solicitada
Resposta da Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service with Katie.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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