Following a very stressful car accident that was not my fault, this company provided excellent support. They arranged a courtesy car—a new Volkswagen Polo—and the person who delivered it was both in... Ver mais
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Veja o que dizem as avaliações
Fantastic company my insurance company said my car was a right off just because of a small dent ALS sorted me out a hire car while my car was being fixed and Dewies re[airs of Barnsley took my car Tue... Ver mais
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My son had a simple no-fault claim (the other student party drove into his parked car at college and accepted fault straight away). Sonos referred us to ALS and the claim was quickly put into motion.... Ver mais
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I got rear ended sat at the lights while sat on my scooter.passed all my details and information on to Jenny who was super helpful and efficient.within 1 day was contacted by Cheryl,who fully explai... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
An industry leading accident management company, dedicated to helping people who have be involved in road traffic accidents. We specialise in credit hire and credit repair, ensuring that people who are not at fault for a road traffic accident remain mobile and be put back into their pre-accident position as quickly and as hassle free as possible. Our customers benefit from having a dedicated claims expert on hand to arrange everything, transportation whilst their car is off the road and no excess to pay, all whilst providing industry leading advice throughout the process.
Informações de contato
1 Livsey Street, OL16 1SS, Rochdale, Reino Unido
- 0800 009 3296
- claims@autologistic.co.uk
- autologistic.co.uk
4,7
Excelente
219 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The only company with quick solutions to problems
From the word go as a new customer, the reception was great and update at every stage was given. Mint and comfortable courtesy card quality services in recovery or damaged cars. As for me I can’t wait refereeing somebody to Auto Logistics Solutions Limited. It’s a stress reliever considering being being inconvenienced by accident.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hello Tinomuvonga
Thank you for taking the time to give us this awesome review. We really appreciate it!
I have passed this on to the team who have dealt with your case.
Thanks again ALS Team.
Put it this way just go through your…
Put it this way just go through your insurance this is a scam the headache they put me through
The poor poor customer service the quality of the repair i could go on
Don't do it to yourself u been warned
Word to the wise AVOID
Like the plague
22 de julho de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
We’re very sorry to read your comments and would like to assure you that we are a legitimate and regulated accident management company that has assisted thousands of motorists across the UK following road traffic accidents. We take any suggestion of a “scam” extremely seriously and can confirm that our services are completely transparent, with no hidden costs to our non-fault clients.
Regarding the repair quality, please note that while we arrange vehicle repairs through our trusted network, the workmanship itself is carried out by independent, accredited body shops. However, we always work closely with our repair partners to ensure that any issues are resolved quickly and to a high standard.
Unfortunately, we’ve not been able to locate your case based on the information provided. If you could contact our customer care team on complaints@autologistic.co.uk, we’d be more than happy to review your experience in detail and address any concerns directly.
Your feedback is important to us, and we’re committed to ensuring every customer receives the professional service we’re known for.
Great Claims Management Company
My son had a simple no-fault claim (the other student party drove into his parked car at college and accepted fault straight away). Sonos referred us to ALS and the claim was quickly put into motion. I like the fact that most information could be done by email and not bombarded by calls during work. They quickly sorted out car hire (Enterprise, were great) and assigned an vehicle inspector quickly. After agreeing payout, payment was quickly sent and hire car returned with no issues. Great company and easy to use.
27 de agosto de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Thank you so much for your kind words! We’re really pleased to hear your son’s claim was handled smoothly and that you found our process simple and stress-free. We’ll be sure to pass your feedback on to the team — it means a lot to know our efforts are making a difference.
Resposta da Auto Logistic Solutions Ltd
Thank you for your kind feedback! We’re delighted to hear you found our service professional and helpful — we really appreciate you taking the time to share your experience.
I got a PCN in 2024
I got a PCN in 2024
And these guys send it to me in 2025
And I needed to pay the late payments, very disappointed with them.
7 de outubro de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hi There,
Thank you for your review, the contents have been noted.
When hiring one of our vehicles we make it clear to each customer that should any PCN’s be incurred that the costs for these will ultimately be passed on to the driver. We do this by way of multiple notifications and reminders to always register the vehicles for any permits you might have and to always pay for parking.
Not only do we do this to ensure that we don’t have to send a customer an unwanted bill but also because dealing with each PCN is a time consuming process, time which could be better spent providing a better service to our customers.
Unfortunately we have no control over how long it takes for the PCN to reach us and therefore have no control over when we inform our customers. I appreciate that this has taken some time to reach you as the charge was incurred in December 2024, however it unfortunately does not render the charge unpayable.
I would like to confirm that we made payment for the PCN as soon as it was received in order to ensure that the costs did not increase and therefore passed the costs for this on to you, the hirer.
Lastly, I assume that due to the length of time since you used our services, and seeing no previous negative review, that you were happy with the services that we as a company provided to you in your time of need following an accident. It would therefore seem that the only negative experience is the delay it took for us to receive a PCN which you incurred, something that is out of our control. I therefore don’t think it is fair to provide such a negative review of our companies services based solely on your own actions.
I got rear ended sat at the lights…
I got rear ended sat at the lights while sat on my scooter.passed all my details and information on to Jenny who was super helpful and efficient.within 1 day was contacted by Cheryl,who fully explained every scenario
Got a hire car within days of the accident was kept up to date with the full process.got fully paid out in under 2 weeks
This company took away all the stress and hassle with dealing with insurance companies.i would fully recommend this company,and won't hesitate in using them again.
15 de agosto de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hello Mr Davis,
Thank you for taking the time to give us this amazing review!
We really appreciate it when people let us know that we have done well by them.
I have passed this review on to the team who have dealt with your case.
Thanks again
ALS Team
Efficient & Professional
Fast, efficient & professional.
2 de setembro de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hi Fredy
Thank you for taking the time to give us this awesome review.
I have passed this on to the team who have dealt with your case.
Thanks Again
ALS Team
Complete waste of time.
20 de agosto de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Good afternoon Mr Tabraiz,
We are sorry that you have felt the need to leave us a negative review.
Please note that the correct chronology in this matter is as follows:-
20th August 2025 – Initial details of claim sent to ALS
20th August 2025 – initial call made to client and case opened
21st August 2025 – Further details and documents requested to allow us to proceed including policy schedule to determine if other vehicles were available to you and V5
22nd August 2025 – Further details and documents chased to allow us to proceed
22nd August 2025 – Video of damage received. Clarification of damage requested, as being a garage owner, TPI may have expected that you would have the knowledge to perform temporary repairs under your duty to mitigate
22nd August 2025 – chased policy schedule to determine if other vehicles were available to you, V5 and images of vehicle that hit you
25th August 2025 – Chasing you for images of vehicle that hit you
26th August 2025 – You were notified that your file of papers was closed due to the fact that it had been 7 days post accident, we were still chasing information from you to which you were not responding and we had previously closed a case with you in 2024 for your failing to provide requested information.
We are sorry that you are upset with this outcome but would hope that in light of the full information and the extensive efforts made by ourselves as outlined above, that you can understand our decision.
Thank you very much Mr Tabraiz.
great company to work with made my life…
great company to work with made my life a lot easier from start to finish well done all involved thank you
14 de agosto de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hello Jason,
Thank you for taking the time to give us this amazing review.
We really appreciate it when people let us know we have done well.
I have passed this review on to the team who are dealing with your case.
Thanks again
ALS Team
Excellent experience
Excellent experience. Very simple. Very direct and informative
15 de agosto de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hello Robert
Thank you for taking the time to give us this amazing review. We really appreciate it!
I have passed this on to the team who have dealt with your case.
Thanks Again
ALS Team
Resposta da Auto Logistic Solutions Ltd
Thank you for taking the time to give us this great review.
We really appreaciate it when people let us know we have done well.
I have passed this on to the team who have dealt with your case.
Thanks Again
ALS Team.
Had one of their vehicles for courtesy…
Had one of their vehicles for courtesy car , whilst mine was to repair. I must say that they are very reliable . Been happy with them , as they are gentle , friendly, and provide a very good service
4 de agosto de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hello!
Thank you for taking the time to give us this awesome review!
We love to hear when we have done well.
I have passed this review on to our claims department.
Thanks Again.
ALS Team
Excellent service, outstanding from the outset! Hassle free and friendly team
From the outset of the claim, ASL covered everything from liaising with the other insurer to getting me a hire car immediately, excellent experience! What I really did appreciate is they communicated regularly and at every stage and if you needed to speaks to them you weren’t held in endless queues, the answer was prompt and the team friendly, I would highly recommend
14 de julho de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hi Martyn
Thank you for taking the time to give us this amazing review!
We really appreciate it when clients let us know that we have done well.
I have passed this review on to the team who have dealt with your case.
Thanks again.
ALS team
Really helpful and I had a courtesy car…
Really helpful and I had a courtesy car within 2 hours of the call. From accident to receiving payout it was only a matter of 2 weeks. Would highly recommend.
15 de julho de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hello Andrew,
Thank you for taking the time to give us this amazing review. We really appreaciate it when clients let us know when we have done well.
I have passed this review on to the team who have dealt with your case.
Thanks Again
ALS Team
Excellent company to deal with
Excellent company to deal with. Very prompt communication, by text, e-mail or over the phone. Very clear explanation of procedure to follow, after someone reversed into my parked car. Sorted out a hire car when my car was in for repair and handled all the communication with the third party's insurance company. Would be very happy to use again if ever needed.
12 de junho de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hello Alan,
Thank you for taking the time to give us this amazing review!
We really appreciate it when clients let us know we have done well by them.
I have passed this review on to the team who have dealt with your case.
Thanks Again
ALS Team
Excellent service from beginning to end
8 de junho de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hello Antony,
Thank you for taking the time to give us this amazing review!
I have passed the review on to the team dealing with your case.
Thanks Again
ALS Team
Absolutely perfect experience
Absolutely perfect experience, everyone involved was so professional and I would definitely use them again and recommend them to everyone
28 de abril de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hi Paul
Thank you for taking the time to give us this amazing review, we really appreciate it when people let us know we have done well.
I have passed this on to the team who have dealt with your case.
Thanks Again
ALS Team
Resposta da Auto Logistic Solutions Ltd
Thank you for taking the time to give us this amazing review, we realy appreciate it.
I have passed this on to the team who have dealt with your case.
Thanks again.
ALS Team
Absolutely different class for me…
Absolutely different class for me arranged everything looked after my worries answered every question and received quick payout can't recommend them enough
5 de maio de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hello Jay R
Firstly thank you for taking the time to give us this amazing review.
I am however struggling to match your name on trustpilot to a case.
Please could you email. data@autologistic.co.uk just saying "That review was me", so i can add it and link it to your case.
Thanks Again. ALS Team
Thorough professionalism
Thorough professionalism. No problem at all in the claim. From start to finish, never ever i felt like this wont work. It took just 10 days to get my car fully done , the lorry driver who damaged my car with a burst tyre, damaged bumper and damaged door. This claim by ALS was perfect in all sense. Great job. Fully recommend.
30 de abril de 2025
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Good Afternoon!
Thank you for giving us this amazing review, we really appreciate it when people let us know that we have performed to an expected standard.
I have passed this review on to the team who have dealt with your case.
Thanks Again
ALS Team
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