Auto Logistic Solutions Ltd Avaliações 

223
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My son had a simple no-fault claim (the other student party drove into his parked car at college and accepted fault straight away). Sonos referred us to ALS and the claim was quickly put into motion.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I got rear ended sat at the lights while sat on my scooter.passed all my details and information on to Jenny who was super helpful and efficient.within 1 day was contacted by Cheryl,who fully explai... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I spoke to Auto Logistic Solutions Ltd who took away all the hassle from myself having to claim on my own insurance and claimed everything from the other parties insurance company. From start to finis... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Would not reccomend this service at all,poor communication had accident end of February still haven't had repairs done. Finally arranged for local garage to submit a quote and taken a week for enginee... Ver mais

Detalhes da empresa

  1. Serviço de assistência a pequenas causas
  2. Seguradora de Acidentes
  3. Advogado de lesões corporais

Escrito pela empresa

An industry leading accident management company, dedicated to helping people who have be involved in road traffic accidents. We specialise in credit hire and credit repair, ensuring that people who are not at fault for a road traffic accident remain mobile and be put back into their pre-accident position as quickly and as hassle free as possible. Our customers benefit from having a dedicated claims expert on hand to arrange everything, transportation whilst their car is off the road and no excess to pay, all whilst providing industry leading advice throughout the process.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

223 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(223)

37 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent Service

I have never had to deal with a non fault accident to a vehicle and was a bit stressed.
Dealing with Auto Logistic Solutions and Scott Gibson Bodyshop was excellent.Staff were friendly so helpful with calls/emails arranging courtesy car throughout the process.
First Class Customer Service.
Thank You
Scott Mchatton.

8 de janeiro de 2024
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hello Scott,
Thank you for the amazing review, we are so glad to hear of your experience!
I have forwarded this on to the Team who have dealt with your case.
Thanks again
ALS Team

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, punctual, responsible , would highly recommend!

18 de dezembro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hello Ms Lubienska, Thank you for the awesome review. We are glad to hear that the claim team have done a great job.
I have forwarded this review on to the team who have dealt with your case.
Thanks Again
ALS Team

Avaliado com 5 de um total de 5 estrelas

Very good and quick contact

Very good and quick contact. The car was quickly repaired after the accident. I am satisfied. 5 stars for me

5 de dezembro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Merry Christmas Waldemar
And thank you for the awesome 5 star review.
I have passed this on to the team who have dealt with your case.
Thanks again
ALS Team

Avaliado com 5 de um total de 5 estrelas

ALS made my life 100x easier following a crash

Somebody crashed into the back of me a few weeks ago and wrote my car off, and somebody gave me the number of Auto Logistic Solutions. I was so busy at work and also needed a car for my commute, and ALS sorted me out with a courtesy car the next day so I didn't miss a day of work. Over the next couple of weeks, ALS had helped me get a valuation for my old car and get payment off the third party's insurance company, meaning I didn't really have to do anything which was great for me as I didn't really have the time during the day to do it myself.

The whole process was very smooth, prompt and taken care of brilliantly.

21 de novembro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hi Gregory
We are really glad to hear of your good experience with us.
I have forwarded this review on to the team who have dealt with your case.
Merry Christmas
ALS Team

Avaliado com 5 de um total de 5 estrelas

I was super impressed with the…

I was super impressed with the communication, efficiency and that every member of staff I spoke to came cross empathic and kind. I would highly recommend this company.

15 de dezembro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hi Amy,
Thank you for the amazing review!
I have forwarded this on to the team who have dealt with your case.
Merry Christmas
ALS Team

Avaliado com 5 de um total de 5 estrelas

Took the stress out of dealing with Insurance!

Friendly customer service and truly took the stress out of dealing with a non-fault accident. Everything was completed in a timely manner and communicated clearly throughout the process. I was provided a premium car throughout the claim process.

14 de dezembro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hello Arsh
Thanks for the awesome review!
I have forwarded this on to the claims team who have dealt with your case.
Thanks Again.
ALS Team

Avaliado com 1 de um total de 5 estrelas

Dissatisfied

Initially prompt and professional however this didn't last long unfortunately!
I chose the body shop that I knew and only needed a courtesy car sorted however someones mis communication led to total confusion and unnecessary stress as the hire car people were instructed to also carry out repairs!!!
Eventually it was ironed out!
The communication falls off a cliff as the days pass.....so your left not knowing what is happening.
Unfortunately I wouldn't recommend auto logistic solutions!
Since she drove into my car and wrecked 2 doors my driver's seat is creaking....I reported it but nothing was done!!
Not all damage is visible btw....so now I'm stuck with it.....cheers als I hope you got paid well out of my claim!

1 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5* highly recommended so pleased I was…

5* highly recommended so pleased I was recommended this company after a non fault accident - every process has been easy, staff are friendly and understanding and nothing has been too much in helping me and my family Thankyou so much ALS team

4 de dezembro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hi Vicki,
Thanks for the awesome review! We are glad to hear our staff are freindly and the process has been easy and that you would recommend us!
I have now passed this review on to the staff who have dealt with your case.
Thanks Again
ALS Team

Avaliado com 5 de um total de 5 estrelas

They looked after me all the way

From the moment I reported my accident to this company, I felt as if arms had reached out to hug me and to tell me they would take care of everything and I had nothing to worry about. This company and the service they offer is PHENOMENAL! I was so completely looked after, I knew who I would be speaking to, I knew what would happen and when, everything was arranged for me and all I had to do was give them some information and sign a few forms. A replacement car was delivered to me the next day, they arranged for my damaged vehicle to be taken away, and every time I phoned, the staff were always so extremely helpful and friendly. I knew I was in competent hands and to have such a service take care of me at what could be a very stressful time was invaluable. I cannot recommend this company and its staff highly enough.

16 de novembro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hello Pat,
Thank you for the amazing review!
We are glad to hear that our staff have provided our service to a high standard.
I have forwarded this on to the team who have dealt with your case.
Thanks again
ALS Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. No issues and I would definitely use them again and recommend them.

27 de novembro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hello Farah, Thank you for the amazing review! Please can you reply to the information request email so i can pass this on to the team who have dealt with your case?

Thanks Again ALS Team

Avaliado com 5 de um total de 5 estrelas

Fantastic service from start to finish…

Fantastic service from start to finish hire car was just what I needed the repair was faultless and the communication through the process was great, would recommend them to my family and friends

24 de novembro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hi Richard, Thank you for the amazing review!

I have passed this review on to the team who have dealt with your case.

Thanks Again ALS Team

Avaliado com 5 de um total de 5 estrelas

I was throughly impressed with the…

I was throughly impressed with the customer service I recieved from all areas of the business. I've heard horror stories about other companies from friends and family and dreaded the propect.

They were efficient, empathetic, and went above and beyond. Getting a result when a scrupulous driver said they were not involved.

I would recommend this company to anyone.

I'm not normally one fot leaving feedback but the customer service merited it.

10 de outubro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hi John, Thank you for the amazing review! Unfortunatly I cannot find a John Bond on our systems :(.

Please can you email data@autologistic.co.uk stating you are John Bond with your name and case referrence. I can then pass this on to the team who have dealt with your case :D

Thanks Again ALS Team.

Avaliado com 5 de um total de 5 estrelas

Fabulous company A1 service I didn’t…

Fabulous company A1 service I didn’t have to do anything all sorted for me. Great company.

12 de novembro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hello Sarah,
Thank you for the great review!
I have forwarded this on to the team who have dealt with your case.
Thanks Again ALS Team

Avaliado com 5 de um total de 5 estrelas

Had a hire car sorted within an hour…

Had a hire car sorted within an hour and delivered next morning, had specific needs (towbar) and this was arranged as well, great company, great staff,great service kept in touch every step of the way would highly recommend

11 de novembro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hi Ian,
Thank you for the amazing review! We are glad to hear that our staff provided a great service!
I have forwarded this review on to the team who have dealt with your case.

Thanks again, ALS Team.

Avaliado com 5 de um total de 5 estrelas

Very friendly and polite

Very friendly and polite, great company to deal with

1 de novembro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hello Barry, Thank you for the great review!
I have passed this on to the team who have dealt with your case.
Thanks Again ALS Team

Avaliado com 5 de um total de 5 estrelas

Hassle free

Hassle free! Excellent communication! Would definitely recommend

19 de outubro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hi Jane,
Thank you for the amazing review!
I have passed this on to the team who have dealt with your case.
Thanks Again
ALS Team

Avaliado com 5 de um total de 5 estrelas

Excellent friendly service

I'm so very pleased with the service I've have received from start to finish. They were very efficient and kept me informed and were quick to answer my calls when I had questions. I can't thank them enough for handling my case when someone went into the back of my car. I'm very very pleased with the friendly help I I've received.

11 de setembro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hi JC,
We are glad to hear that you had a great experience with ourselves.
Please can you reply to the Trustpilot information request so that we can link it to your case.
Thanks Again
ALS Team

Avaliado com 5 de um total de 5 estrelas

efficient, communicative and professional.

From the start they kept me informed, were quick to answer any email or calls when I had questions and was very efficient. Can't thank them enough for handling my case when someone went into the back of my car.

4 de setembro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hello Karan,
Thank you for the amazing review! We are glad to hear your experience with us was to a high standard.
I have forwarded this email on to the team who have dealt with your case.
Thanks again
ALS Team

Avaliado com 5 de um total de 5 estrelas

Great Service

I was involved in a car accident-not my fault- took my car to Scott Gibson Bodyshop who contacted Auto Logistics and from there on in the process and service was first class.
Autologistics were constantly in touch with updates on dates for repair and replacement car. My car has now been fully repaired and returned.
All in all 1st Class service from both Autologistics and Scott Gibson Bodyshop

1 de setembro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hello Customer!
Thank you for the amazing review. We are happy to hear that your case was processed to high standard.
Please can you reply to the Trustpilot "Information request" so I can update our records?
Thanks Again
ALS Team.

Avaliado com 5 de um total de 5 estrelas

Great customer service

..I had a bump with my car which was not my fault . Customer service from Auto Logistics was brilliant, they kept me informed of everything, all I had to do was pass on my ID... hire car was arranged for me while my car was being fixed.. would definitely use them again .
Helen

11 de setembro de 2023
Avaliação não solicitada
logotipo da Auto Logistic Solutions Ltd

Resposta da Auto Logistic Solutions Ltd

Hello Helen and thank you for the amazing review!
We are glad to hear that our claims staffs brilliant customer service. I have forwarded this review on to the team who have dealt with your case.
Thanks Again.
ALS Team,

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