My son had a simple no-fault claim (the other student party drove into his parked car at college and accepted fault straight away). Sonos referred us to ALS and the claim was quickly put into motion.... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I got rear ended sat at the lights while sat on my scooter.passed all my details and information on to Jenny who was super helpful and efficient.within 1 day was contacted by Cheryl,who fully explai... Ver mais
A empresa respondeu
I spoke to Auto Logistic Solutions Ltd who took away all the hassle from myself having to claim on my own insurance and claimed everything from the other parties insurance company. From start to finis... Ver mais
A empresa respondeu
Would not reccomend this service at all,poor communication had accident end of February still haven't had repairs done. Finally arranged for local garage to submit a quote and taken a week for enginee... Ver mais
Detalhes da empresa
Escrito pela empresa
An industry leading accident management company, dedicated to helping people who have be involved in road traffic accidents. We specialise in credit hire and credit repair, ensuring that people who are not at fault for a road traffic accident remain mobile and be put back into their pre-accident position as quickly and as hassle free as possible. Our customers benefit from having a dedicated claims expert on hand to arrange everything, transportation whilst their car is off the road and no excess to pay, all whilst providing industry leading advice throughout the process.
Informações de contato
1 Livsey Street, OL16 1SS, Rochdale, Reino Unido
- 0800 009 3296
- claims@autologistic.co.uk
- autologistic.co.uk
4,5
Excelente
223 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Smooth car repair
Staff well mannered, whole process was smooth and easy. Brilliant customer service!
16 de setembro de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hello Mr Parchment
Thank you for the awesome review, we are glad to hear that about our staff.
I have forwarded this review on to the Team and Team leaders who have dealt with your case.
Thanks Again
ALS Team
Easy company to deal with
Easy company to deal with.
Handled everything from start to finish and kept us informed all along the way.
6 de setembro de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hello Martin,
Thank you for taking the time to give us an awesome review! We are glad to hear that everything has been handled well. I have forwarded this on to the team who have dealt with your case.
Thanks again.
ALS TEAM
It was simple and straightforward
It was simple straightforward
27 de julho de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hi Ian, Thank you for the 5 star review! I have passed this on to the team who have dealt with your case.
Thanks ALS Team
Thrilled with my rear view camera fit
Thrilled with my rear view camera fit. Good service from start to finish, All emails with my questions were answered the same day.
Only took just over 1hour for the job to be finished. Very knowledgeable and polite and showed me it was a genuine Audi part. Thank you Stuart, you made my day.
1 de setembro de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hi Pam, Thank you for the 5 Star Review!
We are glad to hear of this!
Can not recommend enough this company…
Can not recommend enough this company has been absolutely brilliant
13 de agosto de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hi Caroline,
Thank you for the great review!
I have forwarded this on to the team who have dealt with your case!
Thanks Again.
ALS Team
Fantastic customer service from start…
Fantastic customer service from start to finish. Provided with a courtesy car the next day. Kept update to date at every stage.
13 de julho de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hi Laura, Thank you for the amazing review! We are glad to hear that you were well informed by our claims teams! I have forwarded this review on to the staff who have dealt with your case!
Thanks Again
ALS Team
Easy company to deal with
Easy company to deal with. They handled everything from start to finish regarding our car insurance claim. Even gave us a brand new Audi A5 to drive for 3 days whilst repairs were completed. Would definitely recommend 👌
10 de agosto de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hello Pete/Cheryl
Thank you for taking time to review us, We are glad to hear you found us easy to deal with!
I have forwarded this review on to the team who have dealt with your case.
Thanks again and Safe driving!
ALS Team.
I was involved in a total loss…
I was involved in a total loss collision, auto logistics were at the rescue, I was all over the place, they had me a hire car within 18 hours, took control of everything, I have just received my payment which I was more than happy with, all done and dusted within 2 weeks, every department was very professional
11 de julho de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hi James,
Thank you for the awesome review, we are glad to hear you are happy with our service.
I have forwarded this review on to the staff who have dealt with your case.
Thank you ALS Team.
Total waste of time company with very…
Total waste of time company with very poor customer service and very poor quality repairs work. management think they No it all very incompetent bunch of cowboys an girls who also run the ALS law in house injury claims to rip off an fraudulently do as they please better off with National Accident Helpline
11 de julho de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Thank you for taking the time to review our services.
Although we do strive to provide an industry leading service to every single client, unforeseen issues can arise, we believe that it is how a business deals with and rectifies these issues that really proves their worth.
The repairer instructed has over 100 locations within the UK and more than 700 locations spanning 10 counties across the world, certainly not the “Cowboys” which you refer to them as. It seems that this is where the issues have arisen as you were not happy with how they collected your vehicle, nor with the refusal of the engineers to authorise a gear box issue along with many other mechanical issues with the vehicle which were clearly not accident related. We cannot expect an insurance company to pay for repairs to your vehicle that they are not liable for.
Upon completion of your vehicle repairs the repairer had made numerous attempts to deliver the vehicle back to you, it was at this point we were contacted by the repairing garage to advise us that they refuse to speak to you directly due to your attitude towards their staff members, many of our staff members also had the same issue and so your file was transferred to one of our claims managers and further monitored by one of our company directors.
It was requested that you made your own arrangements to collect your repaired vehicle, you in turn refused to return our hire vehicle, costs of which we could no longer recover from the insurance company. You expressed concerns with the quality of the work carried out even before you had seen your vehicle and for this reason we sent images of the completed repairs to an engineer who confirmed that from the images provided the repair looked satisfactory.
You then demanded at 11am that we collect our replacement vehicle the same day without fail, due to the time and location we provided a timescale of collection between 2pm and 4pm but stated that we cannot guarantee this due to short notice, we despatched a driver immediately. Our driver updated you of their movements throughout the day and upon arrival at your address at 5pm you were abusive to our staff member and refused to hand over the vehicle, this is not only an unnecessary waste of time but also incurs costs which cannot be recovered.
Lastly, once you had finally collected your vehicle and we were able to collect ours, we arranged (at our cost) for an engineer to attend your vehicle and perform a physical inspection. The findings of this inspection were that rectification work was necessary which was not visible on the post repair images, however this was limited to a polish to one area of paint and slight realignment of the panels, this rectification work was expected to take only a few hours to complete.
As we would with any customer, we immediately contacted the repairer and asked that they rectify the issues detailed on the post repair inspection. Although they refuse to speak to you directly due to your previous attitude towards them, they had no issue with this and asked that you drop the vehicle off at any time for them to perform the corrections.
To date you have refused to take your vehicle in for these corrections to be completed and instead continue to call our offices and harass our staff members. You have been provided with our complaints procedure and you have received correspondence relating to this.
Unfortunately, your attitude towards, and treatment of everyone involved in your case has made it particularly difficult to rectify your issues, however we do feel that we have done everything within our power to remedy the situation which was not caused by Auto Logistic Solutions Ltd directly.
Regretfully, if you refuse to accept our resolution then there is little more that we can do as a company.
From when I phoned and asked if they…
From when I phoned and asked if they could help with my claim Auto Logistic when through every thing I needed and kept me informed as to what was going on
15 de maio de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hi Yvonne, Thank you for the awesome review. I am glad to hear that our team has kept you informed as to what was going on. I have forwarded this review on to the team who has dealt with your case.
Thanks Again
ALS Team
I was involved in a accident that was… not my fault
I was involved in a accident that was not my fault I called als who couldn’tdo anymore for me from towing my car to a body shop for repair providing a first class courtesy car and keeping me up to date with the repairs would like to thank everyone involved in the transaction and for there kindness during this time
8 de maio de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hello Robert, Thank you for the amazing review!
We truly appreciate your kind words and would like to thank you for acknowledging the efforts of everyone involved in assisting you. Your satisfaction is our top priority, and we are grateful for the opportunity to have helped you during this time.
I have forwarded this review to all involved with your case. :D
Great Company To Deal With Your…
Great Company To Deal With Your Insurance Claims.
2 de junho de 2023
Avaliação não solicitada
This company are absolutely wonderful
This company are absolutely wonderful! A few weeks ago my car was hit by a police car that had run a red light. The police admitted fault and filed a report to their insurance underwriters (an evil clown show called Gallagher Bassett) that evening. I was stonewalled for a week by this company whilst my car was totally destroyed. Thursday afternoon a week later I found ALS website and thought I'd nothing to lose for calling up and asking for a bit of advice. I was at breaking point. The lovely woman I spoke to calmed me down and took details. She spoke to her team leader and then asked me to submit the accident details via their company WhatsApp (the picture I drew was genuinely so bad it looked like a drunk picasso had painted picadilly circus). The next morning Friday- they told me they were going to take on my case. On bank holiday Saturday afternoon their transport had a very fancy car arrive on my doorstep all the way from Scotland!
ALS made everything that had had me tearing my hair out and thinking I was going to have a heart attack over stress free and relaxed.
I cannot recommend them enough if you are involved in an accident that wasn't your fault. They are miracle workers. I'm so happy I'm going to send their office cupcakes.
27 de abril de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hello Liz, Thank you for this amazing review. I have forwarded this on to the people mentioned and the Team who have dealt with your case.
Thanks Again ALS Team
Very efficient..Made the whole…
Very efficient..Made the whole experience stress free
28 de abril de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hi Jacqueline, thank you for reviewing us! we are glad to hear that your experience was stress free! I have forwarded this review on to the team that have dealt with your case.
Amazing from start to finish!
Amazing from start to finish. We had a lengthy process providing all the details for a non-fault crash and the ALS team (in particular, Cheryl B.) were extremely helpful/informative.
They managed everything effectively and arranged the appropriate hire car whilst my vehicle was getting fixed.
Nothing bad to say about the team/business and would recommend to all!
30 de maio de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hi Callum,
Thank you for the amazing review, we are glad to hear that you had a great experience with us.
I have forwarded this review on to Cheryl and her team! I'm sure they will be please to read this.
Thanks
ALS Team.
Cannot fault this company at all
Cannot fault this company at all, when you need something to go as smoothly as possible following a car accident these do just that! Thank you for all your help :)
1 de maio de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hello Tasha, Thank you for the awesome review! We are glad to hear that your experience was "Smooth as Possible". I have forwarded this review on to the team who have dealt with your case.
Had no problems with using them it was…
Had no problems with using them it was great x
14 de abril de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Hi Joanne, Thank you for taking time to review us! I have forwarded the review onto the team who have dealt with your case.
Terrible Comminication
I was referred to this company and was asked to, and sent all the details, including dash cam footage for a no fault accident. In the later stages of the procedure the only time I had contact with the company was when I instigated the contact. The final occasion (9/5/23) I contacted them - via live chat - I was told that they had decided they couldn't help and the file had been closed. Pity they didn't bother informing me....
9 de maio de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
I am sorry to hear that you are dissatisfied with our efforts in this matter.
Unfortunately the telephone number that you provided for the third party is not in service and we have had no response from their insurers in relation to the liability aspect.
In order for us to proceed without their acceptance we need your completed statement that was sent to your email Apr 01, 2023 10:16 AM. We also need sight of the estimate from your nominated repairer as we discussed with your husband Apr 27, 2023 10:34.
Having not received either of the above your file was to be “reviewed to be closed” at which point a final email to outline this was drafted to be sent. Please accept our apologies that this was not explained during your call to our offices yesterday, this is not the level of service we aim to provide.
A reminder has been sent to your email today for the statement, please contact your nominated repairer and ask them to compile an estimate as soon as possible in order for us to proceed.
Throughly Recommend!
I was referred to ALS for my non fault accident & they were amazing! Alan got everything sorted in a professional manner & really took the stress out of everything! I would recommend using them!
26 de abril de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Thank you so much for taking the time to share your positive experience! We're delighted to hear that Alan was able to provide you with such a high level of professional service and that we were able to take the stress out of your non-fault accident. It's fantastic to hear that you would recommend our services and we appreciate your support. Please don't hesitate to reach out to us in the future if you ever need our assistance again. Thanks again for choosing ALS!
The Excellent Auto Logistic Solutions Ltd
I was quite surprised that my insurance company passed me to Auto Logistic Solutions Lt to process my claim. From the first phone call to all the communications, this company is so professional and always keeping in touch to tell you what is happening, arranging a hire car (which was pure luxury!) and letting me know the next steps. I cannot fault them at all. From Michelle, the Technical Claims Advisor to Jason and Lisa at the Transport Department and the folk who dropped off the hire car, everyone was so nice and knowledgeable and helpful.
31 de março de 2023
Avaliação não solicitada
Resposta da Auto Logistic Solutions Ltd
Good Afternoon Annamarie, thank you for the amazing review! We are glad that we have given you a faultless service. I will forward this review onto the team who have dealt with your case!
Thankyou
ALS Team
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