autovia.it - Palermo Aeroporto Avaliações 

Staff qualificato, cortesia e professionalità!

The worst car rental company ever. They stole from us. We booked car online and paid 69€ and the rest that we were supposed to pay at the desk was 250€ but when we came they added so many extra costs that were never staten while booking. Staff is not helpful at all. Rude and disrespectful. Dont ever book car here!

Esperienza ottima. Al desk noleggio Gianni è stato specile. ha risolto un problema da noi creato tempestivamente. Auto eccellente quasi nuova e pulita.
Gentilissimi anche i ragazzi del ritiro auto.

Cortesia auto perfetta pulita

seri, precisi e cortesi

Very disappointing experience. I had already paid €68.50 for full coverage insurance as part of my booking, but when I arrived at the counter, I was told that this was not considered insurance by the rental company and that it did not provide sufficient coverage for them.
The options offered were either a €700 deposit while remaining responsible for any damage to the vehicle, or paying an additional €210 for the rental company's own insurance and leaving only a €100 deposit.
Since I did not want to drive while being fully responsible for potential damage, I felt forced to purchase the additional insurance despite already having paid for coverage in advance.
Customers should be informed much more clearly about the difference between the insurance sold during booking and the coverage required by the rental company. Being asked to pay an extra €210 at pickup after already paying €68.50 for what was advertised as full coverage was frustrating and misleading. Unfortunately, this lack of transparency resulted in a very poor experience.

Ottima accoglienza, personale in gamba mezzo comodo ottimo e lo consiglio a tutti, rapporto mezzo e costo favoloso

The staff was so helpful and the prices was nice. the only downside was the insurance was too high nearly the car's rental price.

Ottima auto. Prezzi contenuti.
Attesa un po’ lunga alla consegna.

Gentilezza e professionalità del signor Gianni sono il miglior biglietto da visita di AutoVia all'aeroporto di Palermo. Consigliato vivamente!

All'inizio buona esperienza, poi, a distanza di circa un mese dalla fine del noleggio mi sono ritrovato un addebito sulla carta di credito che non doveva esserci, ho scritto 3 mail ma non mi hanno mai risposto. Comportamento scorretto, non consiglio questa agenzia di noleggio.

Good service at the counter, special thanks to Nina who served us

Très bon accueil par l'agent sur place au guichet de l'aéroport. S'adapte aux situations et flexibilité.

It's the second time that we rent a car from this company, and this is a second very good experience.
When we gave back the car, we just had 1 problem regarding the lack of fuel. The person from Autovia told us that we can go out from the parking and refuel the car, what we did. The problem was on the fuel station, the pistolet had a problem and shown that the car was full even if it was not the case.
After coming back to the airport parking, everything was alright, no bad suprise, no additional fees.
The personnel is very nice, without stress and responding all our questions.
I will still recommand this company !

Gentili, disponibili e veloci. Mi hanno consentito di restituire la vettura in un luogo diverso dal ritiro senza costi aggiuntivi. La vettura che mi hanno dato era nuova, e le coperture che ho acquistato da loro erano complete. Anche la restituzione della cauzione è avvenuta velocemente.

A very positive experience renting from Autovia. The staff were friendly and explained everything I needed to know. When I made the booking, I chose not to add any extra insurance, but at the counter I decided to upgrade to full coverage. It did increase the rental cost quite a bit, but it was not presented as a surprise. Traffic can be challenging, and for us it was worth the peace of mind of not having to worry about any scratches or dents on the car, big or small.
Autovia’s office is located inside the terminal, which is a major advantage, and their parking area is shared with most of the other rental car companies. We had booked a VW T-Cross but instead received a brand-new Nissan Qashqai, which was perfectly fine with us.

Bjr. Voiture louée à Palerme. Voiture neuve. Rien à dire .
Arrivés un dimanche. Difficile de trouver le point de récupération (non indiqué) par le minibus qui vous emmène à l'agence à 15 min de l'aéroport.
Le loueur nous demande de le rappeler la veille de dépôt de la voiture soit le samedi pour explications sur le lieu de remise des clefs du VL à l'aéroport à 6h30. Pourquoi ne pas donner l'info alors que nous sommes présentiel?!!!!!
Le samedi l'interlocutrice insiste sur le fait que l'agence est fermée, que nous devons prendre un taxi à nos frais ou attendre 8hoo que le minibus nous achemine.
Ceci n'était pas entendu en ce sens au départ. Il était question de laisser le VL à l'aéroport.
Sèche, n'entend pas ce qui était convenu avec son collègue.
Aucun consensus.
60 euros de taxi du coup.

Puntualità nella consegna consigli adeguati e cortesia di tutto il personale