I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Autumna we’re amazing. It is hard accepting and then finding care solutions for your parents. I found Autumna to be kind, caring and very knowledgeable. Very helpful navigating these unknown waters... Ver mais
A empresa respondeu
I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Ver mais
A empresa respondeu
Excellent independent source of advice - they cannot solve all your problems as the area of residential/ nursing care and social care in general is a mess - but they can help you navigate it. My mothe... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviços de cuidados para idosos
- Casa de Repouso para Idosos
- Centro de Defesa do Consumidor
- Lar de Idosos
Escrito pela empresa
Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.
Informações de contato
Park House, 89 Warwick Park, TN2 5ET, Tunbridge Wells, Reino Unido
- 01892 335 330
- info@autumna.co.uk
- autumna.co.uk
4,6
Excelente
137 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Plenty of suggestions
19 de outubro de 2025
Avaliação não solicitada
Resposta da Autumna
Thank you for your feedback Anne. We're really pleased to hear you felt supported with plenty of suggestions. If there's anything more we can do to help or if you'd like further guidance, feel free to reach out.
The homes I visited left a very good overall impression on me. Welcoming and informative with warm atmospheres.
The homes I visited left a very good impression on me.
2 de outubro de 2025
Avaliação não solicitada
Resposta da Autumna
Thank you for your feedback. We are so pleased to hear that your visits went well! Please do not hesitate to get in touch if we can be of any more assistance.
Care Home selection
Made what felt like a daunting process much more manageable as it enabled me to narrow down my options. They were very quick to respond to my request and I had my Dad settled into a Care Home within ten days of using Autumna. Would highly recommend.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Autumna
Thank you so much for your review Paula. We are so pleased we could support you to find a care home for your dad. We hope he has settled in and everything is going well. Wishing your father all the best, we are always here if you need any further support.
They were very persuasive when they…
They sounded very convincing when they first reached out, promising to find clients for my homecare company for £39 a month. Unfortunately, it’s been a year now with no results — it feels like a scam. I was never given any documents to sign or review. When I called to cancel, they said I had agreed verbally to a one-year contract and insisted I must pay for the whole year. Please be cautious — don’t fall for it, as they will only take advantage of you as a new provider
8 de outubro de 2025
Avaliação não solicitada
Resposta da Autumna
Hi Florence, thank you for taking the time to share your feedback. We’re really sorry to hear you felt disappointed with the experience, and that there appears to have been some sort of misunderstanding, but we’re glad we had the chance to speak to clear this up and clarify how our service works. Our goal is always to connect providers with genuine care enquiries, and we’re pleased you received a good number during your time with us. We wish you all the best going forward and appreciate your update to the review.
They were very persuasive when they…
They were very persuasive when they first contacted me, assuring me they could find clients for my homecare company for £39 a month. Its' been a year now with no results-just a scam. I never signed any agreement or received any documents to review. When I called to cancel, they claimed i had verbally agreed to a one year contract and insisted I must pay for the entire year. Definitely a scam. Pls dont listen to them. They will drain you out.
8 de outubro de 2025
Avaliação não solicitada
Low cost option's on a limited budget.
Autumna provided me with plenty of choices within my budget. I was surprised to see what is available, especially during these challenging economic times. The staff have been very helpful and I anticipate that I will find what I'm looking for fairly soon. Mr. Bridge
6 de outubro de 2025
Avaliação não solicitada
Resposta da Autumna
Thank you very much for your review and we are really pleased to hear that you have identified some suitable options. Here if you need us!
Made me aware of local agencies with no…
Made me aware of local agencies with no pressure
26 de setembro de 2025
Avaliação não solicitada
Resposta da Autumna
Thank you so much for your review. We're really glad we could support you in finding the right care option. If you need any more assistance or support, we're just a call away.
Our experience with Autumna has been…
Our experience with Autumna has been great. When we didn’t know where to turn we received a list of care homes with our specified area very quickly and were offered support every step of the way. My mum is now settled in a lovely care home and couldn’t be happier.
20 de setembro de 2025
Avaliação não solicitada
Resposta da Autumna
Thank you so much for your kind words, Denise. It means a lot to know we could support you during such a challenging time. Hearing that your mum is now settled and happy in her new home is truly heart warming. Supporting families through moments like this is at the heart of everything we do. Wishing you both all the very best.
These guys are amazing
These guys are amazing. There are so many care homes out there at all different prices, it's difficult to know where to start.
Autumna did the hard work for me and sent me a list of potential homes within an hour.
Even better, I was able to get my mother into respite care the following day.
I'm not sure I'd been able to do that on my own.
3 de setembro de 2025
Avaliação não solicitada
Resposta da Autumna
Thank you so much for your kind words! We're thrilled to hear that we were able to make such a difference when you needed support. Helping families find the right care quickly and confidently is exactly why we do what we do. Wishing your mother all the best in her respite care, and we're always here if you need us again.
At a very stressful time after a…
At a very stressful time after a serious fall, we were helped to find a suitable safe new home for mum. From our initial enquiry, quick response and great support, my mum was settled in her new place within 2 weeks and loving it. Thankyou for all the support.
29 de agosto de 2025
Avaliação não solicitada
Resposta da Autumna
Thank you so much for your kind review Katherine. We're truly grateful you entrusted us during such a challenging time. Helping your mum find a safe and welcoming new home is exactly why we do what we do, and hearing that she’s now settled and loving it brings us great joy. We’re here for you anytime, and we wish your mum continued comfort and happiness in her new home.
Autumna made things simple
Autumna made our search much easier with targeted approach and from there one lead led to another and we found the ideal retirement home for my parents.
23 de junho de 2025
Avaliação não solicitada
Resposta da Autumna
Thank you for sharing such positive feedback Sinduja. We’re truly delighted to hear your parents have found an ideal retirement property, and it’s wonderful to know our approach helped guide your journey. We hope they’re settling in comfortably and enjoying their new home. It means a lot to us that we could support you during such an important time. We wish your parents continued comfort and happiness in their new home.
Lovely staff and beautiful surroundings
Lovely staff and beautiful surroundings
11 de agosto de 2025
Avaliação não solicitada
Resposta da Autumna
Thank you for your feedback Wendy. We are so pleased we were able to help find your ideal retirement property and that you are enjoying your new environment. Another happy client!
Autumna really help come up with a shortlist
I have used Autumna twice now, once for my Mum and just recently for my Godfather. On both occasions I was looking for quite specific places. Autumna called me to go through the requirements over the phone. They then went away to research and came up with an appropriate shortlist. They really made the process much easier on both occasions.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Autumna
Thank you so much for your lovely review Deborah. We're really glad we could support you in finding the right care options for both your mum and your godfather. It means a lot to hear that our team made the process easier for you, that's exactly what we're here for. If you ever need us again, we're just a call away.
Care needs for the future.
I am looking for options for care in the future.
This company is knowledgeable for finding the right carers for my needs.
24 de agosto de 2025
Avaliação não solicitada
Resposta da Autumna
Hi Stephanie, Thank you for your lovely review. We're so pleased to hear that you found our team knowledgeable in helping you explore future care options. It's our goal to match every individual with the right support. We're here if you need further assistance.
A very prompt shortlist produced…
A very prompt shortlist produced coupled with very fast contacts from the Homes shortlisted.
Just ease up a little perhaps on the follow up. Decisions for me as a client for this is a necessarily slow process. Just cut a little more slack for us after initial stages.
17 de julho de 2025
Avaliação não solicitada
Resposta da Autumna
Hi Pete, thank you so much for your valuable feedback! We’re delighted that you found the shortlisting and initial contacts quick and helpful. We understand finding the right care solution takes time, and we appreciate your need for space in the process.
At the same time, we want to ensure our clients always feel supported throughout their journey. Follow-ups are an essential part of our approach, as they allow us to check in, address any questions, and offer guidance when needed. Many of our clients have shared that they appreciate the extra touch of care and attention as they weigh their options.
If you require further assistance please do not hesitate to contact us. We're always here to help.
Autumns were helpful at a time when we…
Autumns were helpful at a time when we were getting no help from social services for emergency care home
14 de julho de 2025
Avaliação não solicitada
Resposta da Autumna
Glad to be of help to you Stephen at such a difficult time and I hope things are okay for you now. We are here anytime should you need us.
Help is there for you.
Very helpful in what is a very difficult and stressful time . Having to make decisions that most people don’t have to make, so having someone there to advise me helped me a lot.
2 de julho de 2025
Avaliação não solicitada
Resposta da Autumna
Thank you for your kind words. We truly understand how difficult and stressful this can be. Helping you make those important decisions with care and clarity is exactly what we're here for. Please don’t hesitate to reach out if you ever need anything—we’re always here to help.
There knowledge of my area
There knowledge of my area. warm helpful staff. Took time out to contact me .
1 de julho de 2025
Avaliação não solicitada
Resposta da Autumna
Thank you so much for your kind words! We're thrilled to hear that you found our team knowledgeable and helpful. Taking the time to connect personally is something we truly value, and it's great to know that made a difference for you. If there's anything more we can do, we're always here to help.
Autumna we’re amazing.
Autumna we’re amazing.
It is hard accepting and then finding care solutions for your parents.
I found Autumna to be kind, caring and very knowledgeable. Very helpful navigating these unknown waters.
We have not decided on care options yet. Autumna gave us lots of options. So we know where to look now which has been incredibly helpful.
16 de junho de 2025
Avaliação não solicitada
Resposta da Autumna
Hi Deborah, thank you so much for such a lovely review. The team is thrilled that you had such a positive, helpful experience and are here any time that you need us.
Instant lists of local care providers…
Instant lists of local care providers and care homes. However unless I’m missing something there are no reviews, so one would then need to seek out that element
6 de junho de 2025
Avaliação não solicitada
Resposta da Autumna
Thank you for your feedback and for mentioning how speedily you received your requested information. Your comment about reviews is really relevant too as we are currently encouraging our care providers to provide reviews! Please do get back to us again if you need any more assistance or support.
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