Autumna Avaliações 

141
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Easy to use service that was recommended by our money management for care company. Great service, genuinely understood and cared about the task in hand.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was pleased with the response l received from Autumna. I was contacted by several institutions very quickly. In the end we decided against respite care and thought we would manage as a family, but w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Autumna we’re amazing. It is hard accepting and then finding care solutions for your parents. I found Autumna to be kind, caring and very knowledgeable. Very helpful navigating these unknown waters... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviços de cuidados para idosos
  2. Casa de Repouso para Idosos
  3. Centro de Defesa do Consumidor
  4. Lar de Idosos

Escrito pela empresa

Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

141 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(141)

38 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

They worked well for me

They managed to get me a lot of responses from local care homes

31 de março de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Hi Yvonne and thank you very much for leaving us a review. We understand that choosing the right home is a very important decision and are glad that we were able to help you get in touch with local care homes.

Avaliado com 5 de um total de 5 estrelas

Gold star

They found the information I needed almost immediately. Gold star.

20 de março de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Hi Laura, thank you for your lovely review. We're thrilled to hear you found the information you needed quickly. We appreciate the gold star :) thank you. If you need further assistance please don't hesitate to reach out to us.

Avaliado com 5 de um total de 5 estrelas

Having a list of local care homes and…

Having a list of local care homes and availability prices very helpful 😀

20 de março de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Hi Karen, thank you so much for your review. We're really pleased to hear you found our list of local care homes and pricing helpful. Please let us know if you need further assistance. We're always here to help :)

Avaliado com 5 de um total de 5 estrelas

I contacted Autumna after seeing them online

I contacted Autumna after seeing them on line when I looked up cares as I'm not happy with the ones social services have given me they responded quickly to my request for information asked all the right questions with no pressure for an answer and the reviews are good too

14 de março de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Thank you so much for your lovely review. We are thrilled to hear that you appreciated our quick response and pressure free approach. Please do not hesitate to reach out to us, we're always here to help.

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience, easy to use, great information and support if required. No forceful sales team or

10 de fevereiro de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Thank you for such a great review Sarah! we are so pleased to hear that you found our service so helpful and we are always here should you need us again.

Avaliado com 4 de um total de 5 estrelas

Kept in touch with new properties and…

Kept in touch with new properties and extend the geographical area

23 de março de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Thank you for your kind review. We are glad to hear that you appreciated our efforts in keeping you updated. If there is anything else we can help you with, please reach out to us. We're always happy help.

Avaliado com 5 de um total de 5 estrelas

Prompt response and relevant useful information given to us at a difficult time.I filled in Autumna's enquiry form on…

I filled in Autumna's enquiry form on line and got a response within minutes. They provided a list of six care homes in our area. I contacted two, one was full and was for dementia patients only but the other had a vacancy and we arranged a visit.

6 de março de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Many thanks for your feedback. I hope the visit goes well and please be sure to get back in touch if you need assistance again in the future.

Avaliado com 5 de um total de 5 estrelas

Respite Care First Contact

All the relevant information was in one place and easily accessible. Using the contact details I received responses and arranged visits quickly to suit me and my patents. The support and follow up, after my initial enquiry. Was very good and helpful.

17 de março de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Hi Jeff, thank you for leaving us such a lovely review. We are thrilled to hear that you had such a positive experience with us and found our service so helpful.

Avaliado com 5 de um total de 5 estrelas

Autumna listened…

Autumna listened to me and my requirements and came up with good suggestions. Friendly follow-ups offered further help.

16 de março de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Hi Gillian, thank you so much for the kind review and we are so pleased to hear that you found us helpful and friendly. We are always here should you need us again in the future.

Avaliado com 5 de um total de 5 estrelas

Empathetic and Informative

Roni was incredibly kind when helping me explore care options for a loved one, taking the time to send me very thorough emails with all the information we'd discussed and more. Her knowledge was invaluable. Thank you, Roni!

31 de janeiro de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Hi and thank you for your lovely review. It is so rewarding for our Client Support Team when one of our clients takes the time to show their appreciation!

Avaliado com 5 de um total de 5 estrelas

FollowingSearching for retirement living my contact with Autumna l…

Following my contact with Autumna l received relevant information from a number of organisations dealing with retirement properties. Some of them l would not have thought to contact myself

12 de março de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Hi Lois, thank you so much for your feedback. We are really pleased to hear that you found our service so helpful.

Avaliado com 5 de um total de 5 estrelas

Excellent independent source of advice…

Excellent independent source of advice - they cannot solve all your problems as the area of residential/ nursing care and social care in general is a mess - but they can help you navigate it. My mother into one of the homes that they made me aware of. I'd seen some on their list and been unimpressed but did not know about this one and they've been brilliant with my mother (who can be quite challenging). Thanks.

22 de fevereiro de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Hi there, thank you very much for the great review and we are thrilled to hear that we helped you navigate what can be a rather tricky area and that you found a home for your mother. All the best and we are here anytime :)

Avaliado com 5 de um total de 5 estrelas

When a relative needed help quickly

When a relative needed help there seemed to be so many companies to look at. By using Autumna, they quickly provided a shortlist, in our area, offering hourly rates. I considered 4 of the companies online, leading to meeting 2 of them. Our favourite was appointed in just a week.

21 de fevereiro de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Really pleased to hear this Alan and a great example of what we are all about! Helping families find care exactly when they need it! Always here Alan should you need us in the future.

Avaliado com 4 de um total de 5 estrelas

My Wife’s health is going through a bad…

My Wife’s health is going through a bad phase and my time is taken up with looking after her. As soon as the situation improves I will contact you. Thanks for your patience.

27 de fevereiro de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Really sorry to hear this Brian. Really hope things improve and know that we are here if you need us.

Avaliado com 5 de um total de 5 estrelas

Just the fact that you keep in touch…

Just the fact that you keep in touch with any changes and news,thank you.

26 de fevereiro de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Hi Barbara, thank you for a lovely review. It's really important to us to hear how people who use our service are getting on and to keep you updated. Glad you find it useful! :)

Avaliado com 4 de um total de 5 estrelas

Very helpful with sending us…

Very helpful with sending us information and following up.

10 de fevereiro de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Hi Clodagh, very glad to hear that you found our service so helpful- please do come back to us at any point if you need any further help or advice :)

Avaliado com 5 de um total de 5 estrelas

Comprehensive details of local homes provided

I searched for care homes in my locality and was pleasantly surprised by tge amount of detail provided for each care home together with a short list which was particularly useful in view of tge number of homes in the full list.

1 de fevereiro de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Hi Tom- really pleased to hear that you found our service so helpful and please come back to us anytime if you need us!

Avaliado com 5 de um total de 5 estrelas

A great start to finding a Care Home

I was looking for help in finding a Care Home and I used Autumna. They responded quickly to my enquiry. Looking for a Care Home is a difficult process and one that needs to be taken slowly and carefully. Autumna were helpful but not at all pushy. I am not at all certain now what radius/distance I selected. Not all the suggested Homes were suitable because of this - so think about how far you are prepared to travel to see your loved one - there and back. 10-15 miles may not seem much but when you double it to get back home - that's a fair distance and time. We learn as we go along - check out the status: residential or nursing, nhs funded, weekly costs, whether they require a deposit, a set monthly "allowance" for extras costs (hair, chiropody etc..). Talk to people you know, they may be able to recommend a Care Home - or the reverse.

31 de janeiro de 2025
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Hi Kit, thank you for taking the time to leave a review and I am glad to hear that we have been helpful in starting your search for a home. Like you mentioned, it is important to consider location and other features of a home and requirements when deciding which home is the right fit. Please do let us know how you get on with your search or if there is anything else we can do to assist you. All the best.

Avaliado com 4 de um total de 5 estrelas

good helpe and imfomaton

14 de janeiro de 2024
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Hi Chandu. Really pleased to hear that you had such a good positive experience with us and got the information that you needed. We are here should you need anything else.

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