Fast and efficient to be fair. When using the app there are some issues... When I click on "discover" fantastic... But if I look at an article then go back to home, each time I click on "discover"... Ver mais
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Veja o que dizem as avaliações
I’ve lost 16 kg in three months. I’ve cut down on my drinking and takeaway food. My stomach has shrunk considerably. My portion sizes are a fraction of what they used to be if you struggled with your... Ver mais
What a con!! £160 for a blood test that didn’t work, then a review of what medication Im on which I declared right at the beginning of the process to be told after review I am not suitable for weight... Ver mais
A empresa respondeu
Singed up online, received blood test kit the next day, easy to follow instructions, returned the test kit had confirmation they had received it, results upload to there app 2 days later and medicatio... Ver mais
3,3
Bom
94 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast and efficient to be fair
Fast and efficient to be fair. When using the app there are some issues...
When I click on "discover" fantastic... But if I look at an article then go back to home, each time I click on "discover" it takes me back to the article and not the main info page... Annoying... Need to close app and open again.
Also, the first injection and check in was not very well signposted... Either I missed it or you did not tell me that I had to follow the app instructions and check in for the injections...
19 de abril de 2026
Avaliação não solicitada
I’ve lost 16 kg in three months
I’ve lost 16 kg in three months. I’ve cut down on my drinking and takeaway food. My stomach has shrunk considerably. My portion sizes are a fraction of what they used to be if you struggled with your weight like I have done endless diet and fads I highly recommend giving this a shot.
5 de janeiro de 2026
Avaliação não solicitada
Serious Concerns About Consent and Patient Care Practices
I would strongly advise caution before using HeMed.
My experience has raised serious concerns about how patient care and consent are handled. My subscription and prescription were renewed automatically without any prior consultation, and I was kept on the same dosage despite not giving consent to do so. There was no meaningful clinical engagement or opportunity to discuss my treatment plan, which is unacceptable for a healthcare provider.
Informed consent and patient involvement are basic standards in medical practice. The lack of communication and transparency I experienced felt unprofessional and, frankly, concerning from an ethical standpoint.
If you are considering using this service, be aware that you may not be adequately consulted about important decisions regarding your treatment. I would recommend looking for providers that prioritise patient communication and clinical oversight.
17 de abril de 2026
Avaliação não solicitada
Resposta de HeMed
We’re sorry to hear that your experience did not meet your expectations.
As outlined in our Terms and Conditions, unless a refill request is manually submitted with a specific dosage, an automatic request will be processed. In those cases, our clinical team determines the most appropriate dosage based on the information available in your account, including your weight loss progress.
For more information on our terms, please visit our website. If you have any further questions, please do not hesitate to contact us.
WARNING
WARNING - Purchased a month MAINTENANCE dose of my weight loss medication as a new customer, assuming they would send next day delivery like all of the other pharmacies, and as advertised on their website. However, HEMED insist on you taking a blood test before processing, then they review , then they send the medication out - understandable if this was my first dose, but I have already been on this medication for a number of months.
This completely unnecessary delay would set my dosing schedule back so I requested a full refund within 24 hours, only to be told they would hold back £59 for the cost of the blood test kit as it had already been dispatched. I have no need or intention of using the blood test kit and offered to send it back, they still refused to refund the cost
Having read other reviews from people who have exactly the same issue, i'm expecting the same response from HEMED - if the blood test requirement is so clear on their website, why are so many people complaining? AVOID!
17 de abril de 2026
Avaliação não solicitada
Resposta de HeMed
We’re sorry to hear that this experience has not lived up to your expectations, and we appreciate the space to clarify.
The price you have received includes the standard price of the screening kit and the medication offer.
On the website, the screening process, and in the checkout process, they all clearly state that a blood test stage needs to be completed before issuing a prescription. All customers are required to review and accept our terms and conditions before completing their first purchase. These outline how our service works, including the mandatory steps for the screening process and our refund policy. As we provide prescribed medications and regulated medical products, including the screening kit, we are legally required to follow strict prescription and dispensing guidelines.
That said, we are providing a partial refund for the medication as a gesture of goodwill, which goes outside the scope of our terms and conditions.
If you have any further questions, please feel free to respond to us via the app where you can find our contact information.
AVOID - Its all just a con to get your credit card number off you
Got my 1st dose all good. Out the blue, got an email 3 weeks later telling me the SAME dose was on its way to me and I'd been charged.
1.) Why would I want same dose? (Idea is you start off low and go up every month)
2.) Why send me something I didn't ask for.
I complained and they said tough luck its sent now. Basically, they're saying unless you contact them they'll just keep sending the same thing every 3-4 weeks.
Got credit card company involved now. This is a con.
UPDATE: They like having your card. 21 days noticed to cancel. Why? Complete con artists.
16 de abril de 2026
Avaliação não solicitada
Resposta de HeMed
We’re sorry to hear that your experience did not meet your expectations.
There are several reasons why the same dosage may be prescribed again, including limited weight loss with the previous pen or the presence of side effects. As outlined in our Terms and Conditions, unless a refill request is manually submitted with a specific dosage, an automatic request will be processed. In those cases, our clinical team determines the most appropriate dosage based on the information available in your account, including your weight loss progress.
For more information, please visit our website. If you have any further questions, please do not hesitate to contact us.
The customer is always wrong…
Another the customer is always wrong company... so the process for presctiptions is not standard. My previous persciption I had to complete a questionaire though the app.. they have sent me an email some time somewhere (I have been on holiday and a million backed up).. I have somehow clicked to go on auto refills... haven't lost any weight yet (well 1.5 kg in 2months)... so no increase in dosage for Johnny.
So forget about the app.. where you cannot access chat, probably my fault for having android... can't be them... scruntinise your emails...
To compound this they had taken the funds two days before dispatch... I contacted them before they had physically dispatched my order... but it was tough and unlucky.. your fault and our policy states...blah blah
You only find out how crapola companies are when you have an issue.. and boom HeMed hasn't disappointed..
Just why build an app and then rely on emails...
Anyway looks like I am staying fat for the forseeable future... find another company.. one that is not in the mediocre 3 stars...
15 de abril de 2026
Avaliação não solicitada
Resposta de HeMed
We are sorry to hear that your experience did not meet your expectations.
As outlined in our terms and conditions, our prescribing process operates on an auto-refill basis. This means that every 28 days, payment is processed and medication is issued automatically to ensure continuity of treatment, unless a cancellation or delay request is submitted within the appropriate timeframe prior to the next billing date. If no questionnaire is completed prior to the 28-day cycle, our clinical team will review and process the prescription based on the most recent information available from your previous refill questionnaire.
We understand how easy it can be for communication or app notifications to be missed and we are continually working to improve how we keep patients informed across all channels.
Regarding dosage, any adjustments are made following a clinical review of your progress and treatment response. If you would like your dose to be reviewed, you are welcome to state this on your questionnaire ahead of your next refill so this can be assessed appropriately.
We are sorry that the timing and circumstances of your experience left you feeling unheard. If you would like us to look into your account further, please contact our support team and we will be happy to assist.
What a con!
What a con!! £160 for a blood test that didn’t work, then a review of what medication Im on which I declared right at the beginning of the process to be told after review I am not suitable for weight loss medication!! No refund as I was set a blood test even though it failed! Mixed messages from their helpline!! I would avoid at all costs, loads of better companies out there. Definitely don’t use this one!
14 de abril de 2026
Avaliação não solicitada
Resposta de HeMed
We’re sorry to hear that your experience didn’t meet expectations.
As per our terms, we’re unable to accept returns of any packages once they have been shipped. This is because all of our products are subject to strict health and safety standards. Our blood test kits are sealed goods which are not suitable for return due to health protection and hygiene reasons. However, we can provide you a free replacement kit for you to have another attempt of the blood test.
During the checkout process, all customers are required to review and accept our terms and conditions before completing their first purchase. These outline how our service works, including our refund policy. As we provide prescribed medications and regulated medical products, we are legally required to follow strict prescription and dispensing guidelines.
If you would like further clarification about your individual case, our support team is available to help via the app and will be happy to review this with you.
Absolutely terrible experience
Absolutely terrible experience. Within 48 hrs off registration @£164, I received an email offer off £75 a mth for the first two months. I contacted hemed and was given a lot of waffle but I was in contract so they wouldn't honour the deal so insulting. The start up was fine that's why the two stars with the blood tests and the consultations. That's where it ended. Email sent with a few questions I'd like answered but instead they cancelled my contract, but I still had to take the second month which was changed at £241 thinking that I would at least get the higher dose, no sent me 2.5mg what a rip off. With 3 weeks to go with my plan I was blocked out of the app with no further communication.
Why could they not just communicate with me and answer the reasonable question I asked, the only conclusion I have is they couldn't answer because they knew they'd ripped me off.
I am now with nulife and having a great experience at a lot less cost.
Do your research don't jump in.
20 de março de 2026
Avaliação não solicitada
Resposta de HeMed
We’re sorry to hear that your experience left you feeling this way, particularly around communication and pricing, as this is not the standard we aim to provide.
Promotional offers are applied based on the terms available at the time of sign-up and are not always transferable to existing plans once a contract has been agreed. We understand how frustrating it can feel to see a new offer shortly after joining, and we’re sorry if this was not explained clearly.
In terms of prescribing, all medication and dosages are determined by our clinical team in line with safety guidelines and individual factors. This means that the dose provided may differ from expectations, where a higher dose is not considered clinically appropriate at that stage.
We’re also sorry to hear that communication felt lacking during your experience. You should always feel informed and supported throughout your journey, and we take this feedback seriously.
If you would like us to review your case in more detail, including your account access and the queries you raised, we have requested your details via Trustpilot so that we can review your case in full and assist you further.
I am very satisfied with this…
I am very satisfied with this experience and it is only the first week and I have already seen small results that for me are great this I did not expect I can be an excellent patient but this is a company is a wonderful fantastic clinic and I command it to everyone because you are truly professional and very serious these what made me be sure and to make decisions finished to follow the path with you
12 de abril de 2026
Avaliação não solicitada
Terrible Company Strange requirements
Terrible company to deal with & awful customer service.
I paid for a weight loss injection & they sent me a blood test to do myself at home which was way too complicated and invasive. No private company has ever asked for a blood test!
I tried to cancel & activate my right to cancel & they refused to refund my money so I have had to dispute it with my bank!
Avoid at all costs!
19 de março de 2026
Avaliação não solicitada
Resposta de HeMed
We’re sorry to hear that this experience has not lived up to your expectations, and we appreciate the opportunity to clarify.
One of the things that sets our programme apart is our comprehensive onboarding blood test. This step is part of our onboarding process, and it allows for every new member, as it allows our clinical team to ensure that the treatment is both safe and the right fit for you. We aim to be as transparent as possible about this, which is why we highlight this requirement at several stages, from our homepage through to checkout.
Beyond safety, these tests provide incredible value; they have helped many of our patients identify underlying health conditions they were previously unaware of. To make the process as seamless as possible, we use the Tasso device, which is designed for a simple and comfortable experience at home.
While we include a straightforward guide to help you every step of the way, we also offer 24/7 proctor calls. This means you can join a video call with a specialist at any time of day or night, and they will walk you through the process in real-time to ensure you feel confident and supported.
That said, we are happy to provide a gesture of goodwill that goes outside the scope of our terms and conditions by issuing a partial refund for the portion of the service you have not yet received.
If you have any further questions, please reach out to us via email or our dedicated phone line, and our support team will be happy to assist you further.
No refund, but I got self-blood test
I was accepted,
And suddenly I got in the post a self-blood test,
No one mentioned that they had asked for a blood test before,
I cannot do a blood test on myself,
All the money is gone,
No refund.
12 de novembro de 2025
Avaliação não solicitada
Resposta de HeMed
We’re sorry to hear that this experience has not lived up to your expectations, and we appreciate the opportunity to clarify.
One of the things that sets our programme apart is our comprehensive onboarding blood test. This step is part of our onboarding process, and it allows for every new member, as it allows our clinical team to ensure that the treatment is both safe and the right fit for you. We aim to be as transparent as possible about this, which is why we highlight this requirement at several stages, from our homepage through to checkout.
Beyond safety, these tests provide incredible value; they have helped many of our patients identify underlying health conditions they were previously unaware of. To make the process as seamless as possible, we use the Tasso device, which is designed for a simple and comfortable experience at home.
While we include a straightforward guide to help you every step of the way, we also offer 24/7 proctor calls. This means you can join a video call with a specialist at any time of day or night, and they will walk you through the process in real-time to ensure you feel confident and supported.
We value your feedback and would love to help further. If you’d like to discuss your specific case, please reach out to our support team via the app, and we’ll be happy to review this with you.
Everything considered
Everything considered, talk through blood test right up to side effects pack with first dose
12 de abril de 2026
Avaliação não solicitada
Its reassuringly professional and…
Its reassuringly professional and highly proficient service gave me full confidence in the product from initial assessment through being accepted on the programme its first class
4 de abril de 2026
Avaliação não solicitada
I got accepted after applying for…
I got accepted after applying for weight loss medication, then refused and they said i didn't tell them I was on medication. That was not true I did list the medication I was on. They refused to refund me. They scammed me. Do not trust hemed/shemed. It's a scam
10 de abril de 2026
Avaliação não solicitada
Resposta de HeMed
We’re sorry to hear that your experience hasn’t met your expectations, and we truly appreciate you taking the time to share your concerns. If your blood test results show that you’re not eligible for treatment, your journey on the HeMed Programme will come to an end, and we will arrange a refund for the relevant fee paid towards your first month’s programme, including any prescription. A member of our team has already been in touch, but if you have any further questions or need any additional support, please don’t hesitate to contact our dedicated support team. We’re always here to help.
Great company
Great company. Intense pre prescription questionnaire and blood test. Very professional. Thoroughly recommend.
4 de abril de 2026
Avaliação não solicitada
A polite and friendly assistant on the…
A polite and friendly assistant on the phone guided me through the process perfectly
15 de março de 2026
Avaliação não solicitada
Absolute shocking still not recieved my…
Absolute shocking still not recieved my refund and they lie about dispatch dates although royalmail tells us different
18 de março de 2026
Avaliação não solicitada
Resposta de HeMed
We’re sorry to hear that you feel this way and understand how frustrating delays can be.
Dispatch updates are provided based on the Royal Mail tracking information linked to your order, which is also available to you directly via the tracking link shared at the time of dispatch. This ensures full visibility of timelines from both sides.
Refunds are processed in line with our terms and can take several working days to be completed, depending on the payment provider. We appreciate that waiting for this can be concerning.
We would like to review your case in detail, including the dispatch and refund timeline, to provide clear clarification. Please share your details with us via Trustpilot so our support team can investigate this further and assist you.
A great experience that takes a little longer than expected
Overall, the HeMed onboarding experience was very well designed and a pleasure to deal with, but there was one area I think improvements could have been made.
The good:
- The provision of an at-home blood testing kit means that you have baseline insights to refer back to as you go on
- The app and emails keep you updated throughout the process
- The unboxing of the first delivery is very well designed, and includes recyclable packaging and supporting OTC medications
The one area I think this process could be improved is in telling the patient beforehand how long the onboarding can take - which could be a week or more - before you get your first pen and are ready to start the medication.
Doing this would help set expectations from the off.
17 de março de 2026
Avaliação não solicitada
Too intrusive, Data Collection Inconsistent, Terrible Customer Service
Too intrusive - I don't want to have a video call when I take medication or note my weight.
Data collection inconsistent. The first renewal I was asked a questionnaire which must have driven the medication increase. This didn't happen the second time.
Because of this inconsistency the same dose was sent when I needed to move up a dose - the customer service response when I queried this was absolutely awful, pretty much "tough, buy another" - which possibly removes my rights under Consumer Rights Act 2015 (CRA) as I have 14 day right to cancel.
24 de março de 2026
Avaliação não solicitada
Resposta de HeMed
We are sorry to hear that your experience with our service did not meet your expectations.
To explain, our onboarding is conducted via a video call with our technicians. This is required to verify your ID and weight, to assist you with your at-home blood test kit, and register it in our system to provide you with a seamless onboarding experience, in line with our clinical and regulatory obligations.
To ensure a seamless experience with your auto-refills, your medication payments will be processed automatically, and your next order will be shipped to you every 28 days, guaranteeing you receive your medication without any delay.
Should you need to adjust your dosage or request an earlier refill, you can easily do so by completing the refill questionnaire. If the questionnaire is not completed, we will assume your medical history and prescription needs remain unchanged. For more details, please visit our website at https://my.hemed.com/terms.
If you would like to discuss this further, please contact our support team via email or our dedicated phone line, and we will be happy to assist.
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