I claim that all the comments that has 5 stars here are fake by company representatives who still work in company to fool people around using fake email ids. Disgusting company never replies a single... Ver mais
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Veja o que dizem as avaliações
They had issues before But now the customer service is always available . A bit expesive but if you book ahead you get better prices .
Amazing service ! Great customer service and helpful agents whenever you need help are available 24/7 through phone and chat
After 2 month of using the platform, I can say my experience has been very positive given trial and error! Affordable, reliable and good support team there 24/7 to assist you with any concern... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Autzu is a drivesharing platform offering versatile hourly and daily electric vehicle rentals for ride-sharing or food delivery services. Our fleet of well-maintained, clean vehicles are always prepared for your needs. Hourly rental fees start from $7/hour. We are a forward-thinking mobility technology company dedicated to creating a sustainable, efficient, and accessible transportation system for all. We develop and deploy cutting-edge technology for electric autonomous vehicles, providing necessary charging and maintenance infrastructure, and maximizing the utilization of vehicles through multiple dispatching platforms. Our innovative solutions aim to revolutionize urban mobility, reduce carbon emissions, and improve the quality of life in cities worldwide.
Informações de contato
1161 Mission st, 94103, San Francisco, Estados Unidos
- media@autzu.com
- autzu.com
3,5
Bom
29 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I claim that all the comments that has…
I claim that all the comments that has 5 stars here are fake by company representatives who still work in company to fool people around using fake email ids. Disgusting company never replies a single email. They have only 5-6 members in the company troubling people lives and harassing their credit reports.
8 de julho de 2026
Avaliação não solicitada
They had issues before But now the…
They had issues before But now the customer service is always available . A bit expesive but if you book ahead you get better prices .
30 de julho de 2026
Avaliação não solicitada
Autzu
Great experience renting a Tesla from Autzu! easy to pick up, and drove perfectly. The whole process was smooth and hassle free. I would definitely rent from them again.
2 de julho de 2026
Avaliação não solicitada
The booking is easy
The booking is easy, but sometimes the cars aren’t there or they are not in the best shape. For what it is, it’s a great rental with no deposits.
5 de junho de 2026
Avaliação não solicitada
Amazing service
Amazing service ! Great customer service and helpful agents whenever you need help are available 24/7 through phone and chat
24 de julho de 2026
Avaliação não solicitada
Excellent service
30 de julho de 2026
Avaliação não solicitada
I was contacted by a collections agency…
I was contacted by a collections agency for a balance that Autzu later confirmed did not exist. Despite having no outstanding balance, I was left dealing with collections and the stress of potential credit reporting issues.
This situation should never have happened. Customers should not have to resolve errors caused by a company’s internal processes.
I ask the company reach out to me and the credit bureau immediately to resolve this
13 de maio de 2026
Avaliação não solicitada
Autzu
Autzu, Toronto at King West location is the worst experience I had with a rental. I tried twice. First time in April 2026 and upon arrival they did not have any clean, charged car available for me. Support is also terrible and had to wait for a long time for anyone to answer my phone call. I had booked for 6 hours and received my refund. I complained to Autzu and they said they will let management know and get their cars cleaned. Tried a 2nd time on 7th May 2026 and booked for 8 hours. Again no car was available. All cars at the location were damaged and dirty with some having flat tires. On the same date another gentleman arrived at the same time and he did not get a car either. We had booked 3pm-11pm. We contacted Support and I have written proof that the agent has generated a ticket for my refund. 8 days later and I have not received an email confirming refund has been processed and I have not received any refund. Stay away from trying to rent Teslas from Autzu Toronto at King West location.
It’s almost three weeks and I still have not received full refund when they could not provide me with a car. This update is dated 27th May 2026.
5 de maio de 2026
Avaliação não solicitada
Resposta da Autzu
Hi Supriyo, thank you for sharing your experience in detail. Your April visit was a genuine failure on our part, and we're glad that was resolved at the time.
Regarding your May 7th booking, we acknowledge that vehicle condition wasn't communicated to you ahead of your arrival, and that's something we're actively working to improve. We've been in touch with you directly and have made an exception to work toward a fair resolution.
If you haven't received our communication or have outstanding questions, please reach out at support@autzu.com and we'll make it a priority.
We appreciate the feedback, it's pushing us to raise our standards.
High availability of vehicles in the…
High availability of vehicles in the fleet, ease of setup, and quick learning curve driving the altered Teslas. For a few hundred dollars a week, it's not bad.
20 de setembro de 2025
Avaliação não solicitada
Resposta da Autzu
Hi David,
Thank you for sharing your experience! We’re glad to hear you found setup easy, vehicles readily available, and the Teslas enjoyable to drive. It’s great to know the platform has been working well for you.
We appreciate your feedback and look forward to continuing to provide a smooth, reliable experience every time you book.
– The Autzu Team
Autzu for uber
My 2nd week with Autzu, I love the Tesla and the credit I get.
Try it out.
3 de outubro de 2025
Avaliação não solicitada
Resposta da Autzu
Tony,
We’re so glad to hear you’re enjoying your second week with Autzu — and loving the Tesla! Thanks for giving us a try and for sharing your experience with others.
We appreciate your support and look forward to keeping you on the road.
– The Autzu Team
First time using Autzu in San…
First time using Autzu in San Francisco, booked a car for 12 hours, everything was smooth.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Autzu
Hi Tony,
We’re so glad to hear your first experience with Autzu in San Francisco went smoothly! Thanks for choosing us, and we look forward to getting you on the road again soon.
– The Autzu Team
10/10 experience
I believe Autzu is great! I rent a Tesla whenever I need it and uber around in SF. 10/10 experience
3 de setembro de 2025
Avaliação não solicitada
Resposta da Autzu
Hi Padel,
Thank you for the awesome feedback! We’re thrilled to hear you’ve had a 10/10 experience renting Teslas with Autzu in SF. We’ll keep working to make every ride just as smooth.
– The Autzu Team
Trying to contact support since last 3…
Trying to contact support since last 3 days no response to text/call or anything at all.
23 de julho de 2025
Avaliação não solicitada
Resposta da Autzu
Hi David,
We’re truly sorry for the lack of response you experienced. During the time you reached out, Autzu had paused operations, and unfortunately some customers were negatively affected, including delays in support.
We know that’s not acceptable, and we’re committed to doing better moving forward. Our team has been working to improve both communication and response times so drivers can rely on us without interruption.
Thank you for your patience and for sharing your feedback. It helps us grow stronger as we move ahead.
– The Autzu Team
Scam company report it to your bank to…
Scam company report it to your bank to have them investigated immediately
2 de maio de 2025
Avaliação não solicitada
Resposta da Autzu
We’re sorry it took us some time to respond to your review, and even more sorry to hear about the frustration you experienced. Please know that Autzu is not a scam — we are a licensed rideshare rental provider and take these concerns very seriously.
If there was an issue with your booking or payment, we’d like the chance to look into it and resolve it quickly. Please reach out to our support team through the Support Center in the Autzu app or via live chat so we can review your case in detail.
Thank you for sharing your feedback. It helps us improve, and we’ll make sure future concerns are addressed faster.
– The Autzu Team
Resposta da Autzu
Hi Armin,
We’re sorry to hear that your experience with Autzu left you feeling this way. As a growing start-up, we know we haven’t always gotten everything right, but we’re committed to improving every day and making the service smoother for our drivers.
If you’d be open to sharing more about what went wrong, please reach out through the Support Center in the Autzu app via live chat, or email us at customerservice@autzu.com. Your feedback will help us do better.
– The Autzu Team
Resposta da Autzu
Hi Brandon,
We’re sorry to read your feedback and to know that your experience with Autzu was so disappointing. That’s not the impression we want anyone to have of our company.
We’d really like the opportunity to understand what went wrong and work toward a resolution. Please reach out to our support team through the Support Center in the Autzu app via live chat, or email us at customerservice@autzu.com so we can review your situation directly.
Thank you for taking the time to share your experience. It helps us identify where we need to improve.
– The Autzu Team
I have been a Uber driver renting cars…
I have been a Uber driver renting cars from Autzu for the last 2 years until now, so far it has been a good experience for me to rent a car from Autzu, no major issues until now. Every time I need help, Autzu support team is always available 24/7 to help through the app. The profit is not huge, but it helps to pay my bills.
I will recommend everyone to try it. As every job, the beginning is always challenging but as gain experience you will be able to make profit. I am confident that Autzu will continue to improve in order to easily attract more drivers. Thank you.
28 de junho de 2024
Avaliação não solicitada
Resposta da Autzu
Thank you so much for sharing your experience and for being a loyal customer of Autzu. We’re glad to hear that our support team has been able to assist you whenever needed and that the platform has helped you keep things moving.
We truly appreciate your recommendation and your confidence in us. We’re always working on ways to improve and make the experience even smoother for drivers like you.
Thanks again for being part of the Autzu community!
– The Autzu Team
All car smell bad
All car smell bad, and there are many issue with car you can hear noise breaking system or absober system. Don’t use the Autzu. I booked by mistakenly 1 week day didn’t give it to back my money so I had to drive their car for 1 week. I tried 4 different car all of them same. I have never seen like this company.
20 de abril de 2024
Avaliação não solicitada
Resposta da Autzu
Hello,
Thank you for review of Autzu. We sincerely appreciate your honest and direct feedback. We apologize this has been your experience on our platform. We would be happy to address vehicle cleanliness and booking issues with you directly. Please feel free to reach out to us at customerservice@autzu.com.
Thank you, we look forward to speaking with you soon.
I've joined Autzu in 2017
I've joined Autzu in 2017 my experience since has been nothing but great, staff will treat you like family and help you in any way possible for you to have a great experience..
I can say that forward thinking-mobility technology with Autzu App is affordable with no upfront payments or term-commitments. From only $7/hour is a no brainer when they supply Insurance, clean vehicles maintenance and unlimited mileages 24/7.
Uber drivers take advantage of these great opportunities and simple way to maximize profits on weekdays and weekends
19 de abril de 2024
Avaliação não solicitada
Resposta da Autzu
Hi Pedro,
Thank you for being with Autzu since 2017 and for sharing such kind words about your experience. We’re so glad to hear that our team has made you feel supported and that the Autzu app has helped make driving more affordable and flexible.
Your feedback highlights exactly what we aim for — simple, reliable access to Teslas with insurance, maintenance, and unlimited miles included, so drivers can focus on maximizing earnings.
We truly appreciate your support and recommendation, and we look forward to continuing to serve you for years to come.
– The Autzu Team
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