Avios Avaliações 453

Absolutely ridiculous experience with Avios Shop. I made a purchase through their link, received Avios, then months later they suddenly removed them claiming it was “not last referral”.
This system feels designed to fail customers. Even if you start through Avios Shop, apparently opening another tab, app, or doing almost anything can void your rewards without any warning at checkout.
For what I spent, they happily tracked the purchase initially, but later took the points back after I had already relied on them being added to my balance. Very misleading and extremely frustrating.
Customers should be aware that the tracking process is unreliable and Avios can simply disappear long after your purchase is completed.

not happy, i never recieve my biggest amounts of points. one was for £520.00 and they took ages in looking into it and it lapsed the time, and another was for £620.00 and same thing. its like they on purpose dont put through my big purchases, even when i give proof. they took weeks to come back to me, and when i do put it in straight away it tells me to wait!!! ridiculous

I’ve booked through Avios hotels a few times without issue, but after this latest experience, never again.

Booked a hotel that clearly stated there was free cancellation / a full refund up until check in. I then had to cancel the hotel the night before because we were ill and couldn’t travel.

After cancelling, I was told “£0 refunded”, despite it saying on the same email that the hotel was cancellable up until time of check in.

Ridiculous. It’s now impossible to get any customer support. I called the phone line 2 weeks ago and the lady said she’d escalate it to management, but I’ve heard nothing and now she’s not responding. There’s no apparent complaints procedure for Avios hotels.

Appalling.

Avios is definitely a scam. I try to buy everything through the Avios app and it accepts and gives me points and then weeks later it tells me my purchase is now not qualified. This has happened 4 times over the last 2-3 months ! Is it even worth it?

Horrible experience. Made the mistake of transferring my Avios points to Nectar. Nectar already pays an extremely low amount for the points anyway, and make you link you British Airways account to Nectar. You would think that the transfer would be a straightforward, quick process. But no, completing this 10 days ago, the points are nowhere to be found. They left my BA account and never arrived at my Nectar app. Their own terms and conditions state that 10 days is the maximum timeframe for this to be completed. I have reached out to both BA and Nectar, and they simply say that the points are 'lost in transit', which is a joke really. The points were successfully redeemed and taken from my account and simply vanished. Now they say they need to escalate the matter, which obviously takes a ridiculous number of working days and you're just going around in circles. They make you believe you have all these rewards, but they are just virtual numbers that sit there, and when you actually need to convert them into something tangible, there are always so many hurdles that make it impossible. After spending nearly 20 thousand dollars to collect these points, this is my reward. Don't be fooled by this like I was. Avoid at all costs.

Feels like its a scam , I have BA avios checked for flights and its not available, connected to Qatar airways but even though it shows flight it doesnot work , only the booking will be made

I have mad mistak transfering my nectar to avios i contacted ba tbey not resopnding after long time alsi not helpfull whith any kind of customer service

Having used 16,227 of our points, plus monies to book a Premier in London next weekend, we looked forward to taking our daughter to see Wicked. Our daughter is now going into hospital for an op on Thursday and so rang the hotel. They said all they required was an email from Avios. Having just spent two hours trying to simply amend the booking, Avios said we should have taken out insurance. You are unable to raise a complaint with an advisor as they are only contactable online and will reply by email. Poor form under exceptional circumstances.

Booked NH Hotels UK directly via the official NH website at an eligible rate, following Avios Special Terms to the letter — no vouchers, no third-party sites. Avios did not track. Opened a missing-points claim: refused, because NH Hotels UK's policy is not to accept any missing claims at all. British Airways / Avios.com refused to investigate further. In practice, the Avios offer on NH Hotels UK is unredeemable the moment anything goes wrong with tracking, with no recourse. Disappointing from BA, and a partner I will avoid in future.

No customer service, totally unprofessional and lacking integrity. Cut and paste responses!

Avios appear worthless if ur american. cant even trade them in fro amazon.....150K miles and no way to spend them. They cater to the UK, not the USA

The worst customer service ever.
I contacted Avios regarding a minor issue. I am short by just 100 points due to pending points on my American Express account, and I was simply trying to find a solution, including paying for the difference myself. As i finally managed to find a flight i really wanted to book.

What followed was one of the most unprofessional and frustrating customer service interactions I have ever experienced.
The advisor was dismissive from the outset, unwilling to listen, and made no attempt whatsoever to understand the situation. Every response was abrupt and negative, with zero effort to offer guidance, alternatives, or even a basic explanation. It was not just unhelpful it felt actively obstructive.

What was most striking was the complete lack of any customer-focused attitude. There was no empathy, no problem-solving, and no willingness to engage beyond repeating a rigid “no.” It genuinely felt like speaking to someone who had no interest in helping and should not be working in a customer service role.

This was a simple, fixable issue. I was missing 100 points and was fully prepared to pay for them. The refusal to even consider this, or to communicate in a remotely constructive way, is astonishing.

I ultimately had to end the call myself because the tone and attitude were so poor it became unbearable to continue.

If this is the standard of service Avios considers acceptable, customers should seriously reconsider their expectations.
Very disappointed and honestly your should review who you employ as your customer service team!!!!

Tesco has linked up with Aer Lingus offering flights for points.
It's all very disappointing and misleading.
I got Bank of Ireland Aer Master card thinking I'll get loads of extra avios and I got very little it seems.
I am bit shocked that Bank of Ireland has not done more research into all of this !!
Instead I have pay 6.50 euro per month for card.
Then my credit card bill is massive and stressful and I never know if its paid off on time.
So, then I got into Avios for your Thoughts and got addicted to doing surveys to get avios. But they are promising if you play their games you will earn 1,000s in points. So I've tried this but no idea if I'm earning points or not.
Besides all this, I went into see what flights I could book via Aer Lingus but its a disaster as can only go at certain times.
The taxes and charges have to be paid by you and so probably cheaper go with Ryan Air.
Taxes seem VERY High!!
Then i got excited and think I'll convert avios and use them to book hotel as that seems like better value !!
BUT I've a bad feeling about this, based on reviews here it might be a nightmare !!
Other thing is WHy are we being encouraged to gamble.
Then I went into Revolut and now my poor head is messed up as you can earn points with them that can be used as avios.
All very confusing.

Worst thing is that you are encouraged to buy extra avios !!

Consistently not applyiing the Avios when purchasing via their website even though the vosit has tracked and no hlep when appealing the missing Avios.

Should be an option of zero stars. Terrible company, terrible customer service. Can't believe BA associate with Avios. Avoid.

Dont want to even give it 1. Website awful, cant reach anyone, cant log a complaint, 3.5 hrs to try and get avios points which had been fine-1.5 of those was on the whatapp. The chatbot was useless as ever. Absolutely terrible-still no resolution.

I hired a car through an Avios offer and paid on line what was supposedly the full hire price including local taxes and charges. No other charges were highlighted or advised. When I got the car in Geneva I could not take the car into France with out paying an extra (approx) £60. Avios refused to refund this and could not explain why this charges was not highlighted or even mentioned in plain sight on purchase. In fact Avios blamed the issue on Avis (not Budget) even though it was an Avios advert. You are all warned!

I have been trying to use a companion voucher but the website booking system has not worked for me. On a previous occasion I just let the voucher lapse and will probably do the same again. In my experience the number of flights available with Avios points is, in any case, very limited even if one can navigate the site. BA seems to be making an effort to up it’s game but the airline is being brought into disrepute by the Avios system.

Scam alert.Absolutely rubbish service. Only discovered on google reviews that this is their MO.Used Avios to book RTN flight LHR, Frankfurt LHR. My rtn flight was switched to an earlier flight at 3pm yet I had booked for the 1940 flight. My train ticket from effurt was rebooked for 1316 to arrive at the airport stout 430-5pm. To my utter shock I was informed that I was a no show for the flight around 3pm therefore had to fork out £307 for a one way ticket. Amex,avios , British Airways is a huge scam. Stay away as it is not what it’s painted to be. SCAMMERS- watch out if you book using Avios.

Absolutely rubbish !
If the retailer avoids adding your points you will find there is nothing that you can do and the agents that work for this scam could not care less - Just use this pointless points club with the thought in mind that you will not receive the points you are offered and that there is little or nothing you can do about it !