Avios Avaliações 453

Won't let me convert my Avios back to Nectar, keeps asking me to relink my account when it is already linked and already done. I've spent three hours trying to go through Nectar, Avios etc. No chat, phone or contact just an online form where they might respond after 2 working days. Phone numbers given by Nectar for Avios customer service are dead. Get your points out fast. I think they have no intention of honouring them.

Signed up to Avios today, checked out the site and did transfers of points between airlines.

In the end I needed my avios on Loganair, so when I went to transfers the points I was presented with:

"For your security, we've temporarily paused certain actions."

LiveChat were not helpful at all. They didn't even have the ability to manually review or lift the restriction and told me to wait 14 days.

It is such a bad experience for a new customer. Even made a purchase of additional avios that I now cannot use for its intended purpose since i have to wait 14 days.

Awful customer experience. Cant even contact anyone when the system fails to address a specific fault. Left in a loop absolutely done my head in, so frustrating.

Avios is not a coordinated scheme across the platforms that subscribe to it. I have trapped Avios points with one airline that cannot be amalgamated with my main code share through trickery of processes. Avios, an absolute nonsense

poor customer service, order tracking, when not arrivig i wish i have not used

If you follow the rules, works really well for us, have booked many flights over the years and have saved £thousands!

Después de más de 6 meses intentando resolver un problema con mi cuenta Vueling Club, sigo sin recibir mis Avios ni los beneficios correspondientes, a pesar de haber realizado decenas de vuelos con la compañía.

He contactado múltiples veces con atención al cliente y siempre recibo la misma respuesta: “ya están acreditados” o “lo estamos revisando”. Sin embargo, los Avios nunca aparecen en mi cuenta y los beneficios del programa tampoco se activan.

He enviado repetidamente todos los localizadores de mis vuelos, capturas, datos personales e incluso he tenido que crear una nueva cuenta por fallos del sistema. A día de hoy, sigo sin solución.

Es inaceptable que un programa de fidelización no registre correctamente los vuelos de un cliente frecuente y que, tras meses de reclamaciones, nadie ofrezca una respuesta clara ni una regularización.

Como cliente habitual, esta experiencia ha sido muy frustrante y poco profesional. No recomiendo el programa Vueling Club si esperas que cumplan con la acreditación de Avios o con los beneficios prometidos.

Sigo esperando una solución definitiva.

Israel Jaguaribe Gonsaga

Booked a hotel through Avios hotels and it was dreadful. I complained to the hotel who offered a full refund, but because it was booked via a 3rd party (Avios), I would need to contact them to chase any refund. There lies the issue, it’s impossible to actually speak to anybody, and the chat bot function is useless, and doesn’t cover this issue. When I finally got through to a person I was told I’d need to claim via British Airway, who then said I needed to claim via Avios. End result, no refund despite the hotel acknowledging that it had requested one on my behalf. Total rip off.

The cynicism of Avios is appalling. We had over 90,000 points, great, when you see the first little offer popup it says use 8000 points for £80 off your flights, great I think, mathematically that means we'll get £900 off with our hard earned 90,000 points... I mean that's the only thing that makes sense right? Surely they wouldn't make it a sliding scale so that the more points you have (the more loyalty you've given them) then the less they're worth.... surely there's no way they could behave that abhorrently? .... well it turns out there is - Our 90,000 hard earned points got us less than £450 off our flights, so less than half the value you'd get if you used less of them. What a cynical and nasty 'loyalty' scheme this is. Leaves a real sour taste in your mouth and certainly doesn't create any loyalty at all.

Do not use the WhatsApp service, very poor service.

I am submitting this complaint to Aviation ADR due to misleading information and an unjustified refusal to provide assistance.

I transferred Avios points in good faith, after which I was informed that Avios cannot be transferred out of a British Airways Executive Club account that is less than 30 days old. This restriction is not disclosed, indicated, or warned anywhere during the Avios transfer process.

At no point before or during the transfer was I informed that this limitation existed. Customers are allowed to proceed with an irreversible transfer without being made aware of a critical restriction that directly affects the usability of their points. This constitutes a lack of transparency and a misleading omission of essential information.

When I contacted customer service, assistance was refused for what were described as “policy reasons.” However, it is clear that manual intervention or corrective action is technically possible, yet the airline chooses not to assist, despite the issue being caused by their own failure to properly inform customers.

I find it unacceptable that:

A crucial restriction is not communicated in advance

The transfer is irreversible

Assistance is refused based on internal policy, even though a solution is clearly possible

As a result, I have suffered inconvenience and potential financial damage, including bookings made in reliance on the assumption that the Avios transfer was valid and usable.

I am therefore requesting Aviation ADR to review this case and determine that:

The airline failed in its duty to provide clear and transparent information

The refusal to assist is unreasonable under these circumstances

An appropriate remedy should be provided (correction of the transfer or compensation)

I am submitting this complaint because the airline has failed to resolve the matter directly.

Trying to use the collect Avios vis the linked shops. Typed Beer, showed a number of sites, most did not connect to the website, one completely looked up the Avios App.
Very poor and a waste of time.

I've put a claim in with this company over 10 days ago, chased twice, called and still got no response back from them. It feels like a scam!

I contacted Avios yesterday to book a holiday, using my Avios points. I was fortunate enough to be assisted by a lovely lady called Angela Turner, who patiently helped me through all my options regarding hotels and flights. She was able to get us business class flights at an amazing price; the return price was £1 each! However, I must stress we used a lot of points for this. She took her time with me and was able to answer all my questions and queries without rushing me. I usually prefer to make my bookings on line but a phone call was easier in this case. Well done Angela, I shall continue to promote the collecting of Avios with all my friends.

its a total scam. I bought avios points with Qatar Airways a while back. Apparently on 'offer'. Now i see all my avios, including what i bought is not worth much. Such a shame that Qatar Airways is associated with this scam.

Having spent over 4 months trying to resolve an issue relating to incorrectly calculated Avios, I booked airport parking at Stansted with APH via the Avios app. When buying the parking it clearly stated that parking at Stansted and other airports would be calculated at a rate of 17 Avios per £1 spent, with other airports (not included in the list) having Avios awarded at the rate of 10 Avios per £1 spent. So, here was me expecting an email declaring that my 1,020 Avios were on the way. Of course, I don’t know why I should expect anything else, because Avios have told me 600 are on the way, because they’ve managed (yet again) to miscalculate the amount of Avios to be awarded, claiming that 600 are on their way.

So, *yet again* I am faced with having to go through the long, painful, aggravating and wholly unnecessary process of getting BA/Avios and their (often rude and condescending) agents to rectify *their* error.

A day ago I went to check my avios points balance and noticed my points expired in June 2025, just over 60,000 points. I'd been collecting these since when they were simply air miles, usually by converting some Tesco vouchers but when the conversion rate dropped I stopped sending over.

Whilst I understand there is a three year inactivity period and I admit I hadn’t realised it had been three years since my last activity, seems like only yesterday that I last checked, however I did not receive any emails, nor postal reminder, about their potential expiration, otherwise I would have performed an activity to keep them live, usually a token gesture was needed.

Currently being sent round in circles trying to get these back even though I know there is zero chance.

Surprised but not surprised Avios have a one star rating here.

Awful service. Trying to find out where 27k! missing Avios have gone which were converted from Nectar to Avios.
All the dealines of passed.
Had to waste time speaking to a Robot, finally get to speak to a Human (Rosie) Who does not listen to what I'm saying, only gives stock answers and then just closes the chat mid message.

I flew with a partner airlines and wasn't allowed to transfer points, even though I met all criteria. Impossible to contact anyone through any channel to rectify. Waste of time, the scheme is bordering on fraudulent.

Shame zero isn't an option!
Absolutely appalling Customer Service!
************AVOID, AVOID, AVOID***********
Zero interest, no apparent escalation route, ridiculous length of time to respond.
Leaving this scheme as quickly as can!