Awayholidays Avaliações 

3.423
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Another year and another Happy couple getting the best service to book our holiday for next year. We have been lucky to have service from Alex from Away Holidays now for 5 years. With up to date kno... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

first time I’ve booked with away holidays, and Alex was amazing sorted everything over the phone for my holiday for next year to Zanzibar every detail covered Definitely reccomend Alex and this comp... Ver mais

Avaliado com 5 de um total de 5 estrelas

Neil is our go-to person for booking our holidays. Always speedy, efficient (and patient!) when we're drawing up plans. Away were also very good when refund was needed when you couldn't travel to the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Southall / Away Holidays I just wanted to take a moment to tell you how truly blessed you are to have someone like Mr Umang working for you. Umang is a very special person in my eyes and... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(3.423)

256 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Rob was brilliant and very…

Rob was brilliant and very knowledgeable and made us both happy to book our holiday, thank you Rob.

27 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Valued Customer,

Thank you very much for your kind feedback! We are thrilled to hear that you had such a positive experience with Rob. He is indeed one of our most knowledgeable and capable agents

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Great fine with Away Holidays

I have booked a holiday for me and a friend to Bahrain. Rob who handled my enquiry was so very helpful and knowledgeable. He helped with questions I had and gave me some recommendations to do while there. Once paid the deposit there was a chance we needed to slide the departure date by a week. Again Rob was helpful and thankfully we didn’t need to change dates. Can’t wait to go to Bahrain in September

25 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Valued Customer,

Thank you so much for taking the time to send us your valuable feedback about your recent booking experience. We are delighted to hear that you had a positive encounter with our representative.

Rob is indeed an asset to our team and we're glad he was able to assist you effectively with your booking and inquiries about your holiday to Bahrain.


Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Rob is fantastic

Rob is fantastic. His knowledge is great when booking the right family holiday. We have been booking with Away holidays for 10 years and the prices are always great 👍

25 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

STAY AWAY!!!!!

Do not book with these absolute scammers!

Spoke to Brooklyn who was extremely rude and spoke down to me throughout all our calls. He gave me a quote and I asked for confirmation via email which he said he’d send but never did. This price was higher than the one I’d got on the website but he advised that deal was being removed that day. He then called back and had got the holiday cheaper but it meant I couldn’t have breakfast in the hotel for one day (very strange). Then suddenly I couldn’t have breakfast all days and the price had dropped by another £200. Brooklyn then kept calling me, pushing me to book despite me telling him I was working and then when I called back during his working hours, he’d gone home. I spoke to Joe and paid in full after he said that if I only paid a deposit, the flights/hotel would not be booked until I paid in full which I thought was very strange having always had confirmation after paying a deposit in the past (otherwise what’s the point in a deposit?!) AFTER PAYING, I got sent a bunch of terms and conditions I had to agree to but by this point I’d already committed. 48 hours later I hadn’t received any communication, no confirmation of payment, no invoice, no flight confirmation or holiday voucher as promised - ABSOLUTELY NOTHING! I called a couple of times and they said it was being processed but then told me they would not proceed with booking my holiday unless I paid more money!!! Interestingly the additional amount took the price to £3 less than the original quote, which also kept it £3 below the 8% increase requirement to get a full refund!!! The response I got to my refund request was abrupt, rude and completely dismissive.
I managed to get my money back but these people are scammers! They tell you a price so that you commit but that’s not the price you will pay!

25 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Cassie,

We are extremely sorry to hear about the issues you've encountered during your booking process. Your detailed explanation allows us to further understand the situation and take the necessary steps toward resolving it.

We fully appreciate where you're coming from and to review this incident to prevent it from happening again in the future we request you to kindly share the reference number with us .

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Ian went above and beyond

Ian went out of his way to help sort a booking in the Maldives. Hotel availability was not great for the island resort I had chosen but Ian contacted the hotel directly and was able to sort things. He also spent a great deal of time to make sure there wasn't any better alternative for the dates and price I had in mind. He was very patient understanding and kind, thank you

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Sheelpa,

We are deeply appreciative of your kind words and for taking the time to share your positive experience with my service. We are absolutely thrilled to hear that you felt well supported throughout the process of booking your dream vacation in the Maldives. Ensuring that you got the best deal possible under your specified conditions was indeed my top priority.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Alex was great very knowledgeable and…

Alex was great very knowledgeable and very helpful,very pleased so far with our booking looking forward to our travels 😀

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Valued Customer

Thank you so much for taking the time to leave this excellent review. We really appreciate your feedback about Alex and his service. We're happy to hear that you found our representative knowledgeable and helpful.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Not the first time I’ve booked with…

Not the first time I’ve booked with Alex at away holidays always very helpful and easy to deal with would recommend to anyone

22 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Steven ,

Thank you so much for your positive feedback about your experience with Alex and with Away Holidays. We are thrilled to hear that you've found our services helpful and easy to deal with.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Always a pleasure dealing with Brooklyn…

Always a pleasure dealing with Brooklyn at Away Holidays. Been dealing with him for quite a few years now & always gets good results.

21 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Paul,

We are so grateful for the kind words about Brooklyn, one of our valued customer service representatives. Your long-standing relationship with Away Holidays truly exemplifies the commitment to customer satisfaction we strive for.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Second holiday booked with Away…

Second holiday booked with Away Holidays. Alex is amazing. Very patient and understanding and looks after you from start to finish. Low deposit and doesn't push you to pay the remaining amount straight away. Let's you pay just before going. Very competitive, I've not seen the same deals out there cheaper!. Very thorough with his information and tells you everything you need to know. My advice to anyone who has had a bad customer service experience, to try him....you won't be disappointed. Thank you very much Alex for all your hard work.

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Chris,

Thank you so much for sharing your positive feedback about your experiences with our team at Away Holidays. We are happy to hear that Alex exceeded your expectations and provided you an excellent service.

Regards,
Away Holidays

Avaliado com 3 de um total de 5 estrelas

Check first

Initially I wrote great review however know I feel like I need to amend this.
Yes the service at beginning was great and Rob was brilliant at finding me something but on reflection I rushed to it. Didn't get good a deal as I thought. I have tried emailing to ask questions but no response or not quick enough as when I booked and already gave my money.

19 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Kaajal,

We are thankful for the time you've taken to provide us with valuable feedback from your recent encounter with Rob at Away Travel. It fills us with joy to hear that he was successful in offering you assistance and finding the best price for you.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

2nd time booking with away holidays as…

2nd time booking with away holidays as they sorted us out with a holiday of a lifetime which was faultless in every way. Dealt with Brooklyn once again who makes everything easy and very helpful. 5 stars 🌟

19 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Simon,

Your acknowledgment and praise for Brooklyn in particular have filled us with pride. Knowing that our agents like Brooklyn are able to make your booking experience easy and helpful in every way is why we do what we do. I will pass along your words of appreciation to him, I'm sure he will be just as thrilled to hear them.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Brooklyn was a pleasure to deal with…

Brooklyn was a pleasure to deal with and arranged our holiday ease! Would 100% recommend him and I have his direct number to refer friends and family too. Thank you so much Brooklyn

17 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Rachel ,

Thank you so much for the positive feedback in regard to your holiday arrangement with Brooklyn. We always aim to provide our clients with the best services possible, and we're glad we could meet your expectations.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

First time booking with Away

I booked a holiday with Brooklyn to Dubai leaving in 10 days. After paying the amount in full he let me know the flight had been cancelled. Brooklyn managed to change our flight in our favour and dealt with everything in a very efficient and professional manner. I wouldn’t hesitate in booking another holiday with him.

17 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Valued Customer,

We feel really honored and pleased to have him assist us with our holiday booking. Given the excellent customer service we've experienced, we would not hesitate to book another holiday through your company, hoping Brooklyn will be the one handling our plans.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Rob was extremely helpful when I called…

Rob was extremely helpful when I called to enquire about holidays to the Maldives. He listened to what I wanted, explained everything clearly, and shared his own experience of staying at the resort, which was very reassuring. I’ve paid my deposit and will be sending the remaining balance this week. Great service, highly recommend!

17 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Sara,

Thank you so much for taking the time to share your positive experience with us. We are thrilled to know you received excellent service from Rob. We always aim to provide first-class service, and it's reassuring to hear that this is what you experienced.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

We had an amazing experience with Alex…

We had an amazing experience with Alex booking our holiday! He planned our trip to Dubia perfectly and handled every detail. He was responsive, and found us great options within our budget.

5 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Chloe,

Thank you for sharing your positive feedback about Alex's service in planning your holiday. It is gratifying to hear that you had such a wonderful experience working with him.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Praveen from away holidays was…

Praveen from away holidays was excellent very helpful with a great price thanks

14 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Antoinette,

Thank you for sharing your positive experience with our team member, Praveen. It's uplifting to hear that he was able to assist you effectively and managed to offer you a great price.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

It was a best experience ever dealing…

It was a best experience ever dealing with away holidays . They met all my requirements and found me incredible holidays deals . I like to say the lady who dealt with me her name was Natalie and she was amazing , she was 10/10 and was very helpful and very kind . She listen to what I needed and was so helpful and such a humble person that I can not explain in words . So Thankyou to Natalie for being a superstar and showing so much compassion and dedication.

12 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Sadivah,

Thank you so much for taking the time to share your experience with us at Away Holidays. We sincerely appreciate your feedback and are delighted to hear that you had an excellent holiday facilitated by our services.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Natalie was fantastic with our Dubai…

Natalie was fantastic with our Dubai holiday, quick and prompt with query and best price! Would highly recommend and will use again

11 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Jonts,

Thank you very much for your generous feedback regarding our services. We are thrilled to hear about your positive experience with Natalie in planning your Dubai holiday.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Excellent customer service!

Excellent customer service. Brooklyn was exceptional and went through all the best options with patience and care. I would book through Awayholidays again!

11 de fevereiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Sonia,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience with Brooklyn and that she was able to assist you effectively

Regards,
Away Holidays

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