axs.co.uk Avaliações 

Very difficult to access refund
Impossible to navigate app
Never use this 3rd party company through viagogo again
Really put me off buying tickets .
And fees terrible

Absolutely terrible web site, totally crap.
You log on to create an account first time, then log on at a later date and site states 'your not a member' and this happens every time. Concert in 7 days and still can't get access to paid tickets on the mobile through their app,
Also shows company is crap at customer service as each comment on here never receives a reply from AXS,
so appears that their do not care in solving your or any issues. WORST APP EVER EXPERIENCED, 02 YOU NEED TO COME AWAY FROM THIS SHIT PLATFORM PROVIDER AS ITS DAMAGING YOUR BRAND

STAY AWAY FROM THIS COMPANY. I have over $8,000 in tickets bought through StubHub and AXS and they still have not been released to me. I cannot access them through AXS or Stubhub. Their app and desktop site keep crashing or sending error messages. I talked to their representative, going through a their troubleshooting protocols and nothing worked. In have sent 15 emails and no response from customer service on either end. I will file a chargeback and/or sue.

My issue was never resolved. After repeatedly experiencing payment errors and missing out on tickets on multiple occasions as a result, I received a vague, fluffy response saying the issue had been investigated and that nothing had been found. Despite it being clear that something was going wrong, no explanation or solution was provided.

Because of this, I missed several opportunities to purchase tickets, and by the time AXS responded, the event had passed and there were no opportunities left.

AXS continues to be one of the most frustrating and poorly functioning platforms I have ever had to use to obtain tickets. The constant queues, technical issues and completely unhelpful customer service made the whole experience an absolute headache.

I genuinely don’t have a clue why The O2 uses AXS as its ticket provider — it honestly blows my mind. Seeing the number of similar reviews on here has at least given me some reassurance that it wasn’t just me experiencing these issues.

No meaningful help, no solution, and ultimately I missed out because of it. Absolutely terrible experience.

I would have given them minus if I could. It is an awful app.Besides the fact that the experience of buying tickets is horrible, the situation is the same in case of reselling your tickets.I resold 2 tickets on September 1 and they will give me my money back "6 to 10 days after the event"that is in december. Will they pay me interest for holding my money for four months? I DO NOT RECOMAND AXS.

The worst app I have used in 5 years. Actively user hostile. Buggy.

Impossible de transférer ou revendre certains billets VIP du concert de Céline Dion. Ils ne vous en informent pas lors de la transaction, c’est honteux, j’ai saisi la répression des fraudes et ai déposé plainte.

strongly advise against using this service to purchase any kind of tickets. They are simply unprofessional, and their customer support is absolutely useless.

I bought a ticket almost four or five days ago, maybe even longer, but I was unable to download it. The ticket is for the AEK–Hammarby match in Sweden.

I contacted their support team, and they told me that there was an issue with the IP address and that I should uninstall and reinstall everything. We did all of that and tried using four different IP addresses. I even asked a friend to help me and tried everything possible, but nothing worked.

Then their support team contacted me and told me that they had supposedly fixed the IP address issue and that everything was now fine. I connected again and tried to download the ticket, but it still didn’t work. I contacted them again and sent them messages, but they never replied.

Now, when I arrive in Sweden, I will have to go to the ticket office to collect my ticket, which completely disrupts my plans.

If you pay for a service and the ticket is supposed to be delivered online, it should simply be available online. Instead, their support team has been dragging this out for days, and I still don’t have my ticket.

Waste of time, constantly states “ something doesn’t seem right”

Poor experience with this company. Paid for tickets for Annaba show. Had a really bad experience now axs are withholding our money. Keep trying to pass me back and forth to hello@abba and they do not reply!!! I want my refund

The company offered no help or humanity when an honest mistake occured on my part, there is no phone calls of a payment is missed just an email that went to my spam,then they continue to email you as if you have a ticket for the next 5 months.today i went to download my ticket for this weekend to my horror apparently i dont have one! I paid 4 payments of £49 only time one payment lapsed so they took all the money although when i realised it had lapsed i offered to pay lapsed payment and more,spoke to me like i was a robot once i could finally speak to a human they literally offered no good will gestures or help despite my upset and distress. Enjoy my money guys, ive purchased on payment plans with other ticket venders if a payment is missed they make sure they text you, axs ask for your phone number but dont text, makes me think they want this to happen to customers. Shocking to keep sending emails and texts as though you have a ticket as well.

Constant issues paying - tried every option. Even bought a ticket to a different event so I could see whether my card was blocking it but it worked perfectly but when I got through to resale tickets again (to the event I actually wanted to go to) couldn't make a payment. Totally frustraating spent days trying to get this ticket and being let down by the tech

Very disappointed. No disability benefits whatsoever. AXS sucks and will never buy any tickets of any kind from them again.

Like Axs, but im collecting my tickets, Ax's doesn't allow you to have in Google wallet, cause, isn't a tickets, is usser id...

I have wasted 1hr of my life trying to purchase a ticket from their website. It’s crashing, not accepting card, horrible user experience overall looks like a total scam. Avoid this service if you have an option to purchase your concert ticket from somewhere else!

If I could give it zero I would. Constant glitches and problems, constant crashes, absolutely pathetic....independent platforms like dice really show how this industry leech doesn't care about music fans at all...

Absolute joke trying to buy tickets on either website or app. Keep getting kicjed off as it assumes I'm a bot????? Have done everything that has been recommended, ie clear cache, delete cookies, try another browser, try another device, use data on phone, turn off vpn, uninstall app and reinstall, reset password. Have contacted axs and just told to do the above. Still getting no where and getting fed up with with whole situation. I understand that there has to be protection from bots buying up tickets, but thia is ridiculous. Surely there is something that can be done.

Recently attended Madness in Brighton 24/07/2026. Was told it was the only available date. About 3 days after buying tickets another date was introduced 23/07/2026. Much better headline acts than I booked for. Additionally, Madness werent due to start till 9.00 pm but we were forced to go in before2.00pm or 4.00pm and if not suffer a further late admission charge of 10 or 20. Absolute scandal. Just to force us to buy drinks at ludicrously priced rates ie £3.50 can of orange or £10.00 for horrible lager. Sound system was rubbish anywhere near the back. Different ball game for the day before.

Absolutely fraudulent operation. Your wife and kids will need YOUR id to get into the event. The CEO of this company is a known child sex trafficker and it shows.

The website is buggy, loses sessions often, and then asks you to use another browser. It is a trap; using another browser gets you flagged as a bot, after which you get nothing but vague error messages and unhelpful AI chatbots telling you to do pointless things that don't help. I tried installing the app. It was worse. I could not log in with my account; it insisted my email address was an attempt at a new signup. The worst service ever, and that's saying something.