axs.co.uk Avaliações 

Here’s a polished, clear Trustpilot review that keeps the facts while making it easier to read:

Terrible Accessibility Experience – Misleading Information and Poor Customer Service

My experience with AXS’s accessibility team has been incredibly stressful and disappointing.

On 10 July, I spent 1 hour and 21 minutes on the phone with a gentleman who told me there were plenty of accessible tickets remaining for the American Express Adventure event and advised me to call back at the suggested time to purchase my ticket.

A friend had also told me that tickets could be held for seven days, so I called back later. After spending 1 hour and 35 minutes on the phone, I was told by another adviser that the American Express adventure was sold out. Naturally, I panicked and, as soon as I had the money, I purchased a standard ticket during the early hours of the following morning.

At 9:00 am the next day, I contacted the accessibility team to explain that I had bought a ticket but needed a companion (plus one) ticket, as this is clearly stated on my Access Card. Instead of receiving help, I was repeatedly passed from one person to another.

I made a formal complaint and asked for my calls to be reviewed. I then dealt with someone called Tia, whose communication was unprofessional and inconsistent. She told me that if she couldn’t provide an American Express Adventure companion ticket, she would help me find an alternative. The very next day, she emailed to say she couldn’t help at all, that I couldn’t receive a refund, and that I couldn’t get a companion ticket.

After making another complaint, I spoke to John, who was polite, understanding, and professional. He explained that providing a companion ticket after booking isn’t normally their policy. However, he also recognised that I had only booked the standard ticket because I had been given incorrect information by AXS staff. Thankfully, my companion ticket was eventually issued.

Unfortunately, the problems didn’t end there. I have severe osteoarthritis in my knee and requested an aisle seat as a reasonable adjustment. I was told that no amendments could be made to my booking. To make matters worse, I also found that I had been blocked from purchasing tickets on the AXS website.

As a disabled customer, I expect accurate information, consistent advice, and reasonable adjustments. Instead, I spent hours on the phone, received conflicting information, had to make multiple complaints, and was left feeling ignored and unsupported.

I will never purchase tickets through AXS again, and I sincerely hope they improve their support for disabled customers.

Bought concert tickets to Dierks Bentley, front row on the aisle since my wife and I are not tall people and we didn’t want the hassle of looking over the rows in front of us. We got to the venue at Phil Long amphitheater in Colorado Springs and when we got to our seats, the guest services person told us that our seats were not available for this show and that they would give us the best seats available. What they gave us was four rows back and ten seats in from the aisle. We spent the evening moving back and forth trying to avoid the rows ahead of us so we could watch the show. AXS has no concern or desire to correct the problem just a few days after the show. I was told there might not be much they can do since the show is over. How in the hell was I supposed to know before hand that this was going to be a problem. I have learned recently and by researching that AXS has a poor reputation for not resolving issues similar to this and really don’t care. There are other ticket apps much more reasonable to purchase through so I think we will be going away from AXS and trying somebody new. Good Bye AXS.

Absolutely terrible app for buying tickets and such a waste of my time. Why the RHS have decided to use them is beyond me and I hope they reconsider for future flower shows. If they don’t, it would definitely put me off buying tickets in the future. If I could have given 0 I would have done!!

I purchased gig tickets no problem, but trying to access them before the event -IMPOSSIBLE! The website and app clearly haven't been user tested. I would list all the individual problems if I thought the company would use the information to improve the system for future users but looking at the reviews here, they clearly don't care. Customer service did get back to me...and reset my account. So now I'm back at square one and going through the whole experience again. At this point I will have spent longer trying to access the tickets than I will spend at the gig itself. AAAARGH!!!!

AXS are an awful company. I was buying tickets for 21 pilots at Victoria Park in London. I couldn't find my debit card, but when found I had seconds left. Hit purchase. Site said timed out. You've not been charged for this transaction. Then offered for me to rejoin queue for the event. This time I was quicker. I had checked bank that money was taken before. Then I purchased the same 2 tickets, for same date, as site puts you in queue for the same one you were in before. Afterwards it said 4 tickets were bought for 21 pilots headlining event. I saw that money taken from account was more than expecting. But as other artists, namely Ren was playing I was planning on taking brother and his other half for a treat. But soon after, the 4 tickets to 21 pilots changed to 4 for outbreak on the previous Sunday, then changed again for 2 for each.
Contacted them and as it was a glitch their side, the tickets were refundable under their policy.
I don't think the person replying, even read my message. Plus their phone number diverts to a beauty salon in London. So can't speak to a human, just complain via their site.
I and my partner have zero interest in the outbreak night at Victoria park. But risking partial refund through bank would only mean I'd almost certainly lose the tickets to the event I want.
Was happy for 4 to the night I booked, though their error, but for them to fob me off, with no recourse just shows the lack of professionalism within their staff.
To refuse to own up to their mistakes is disgusting. What they did is fraud. I have ss of the tickets keep changing.
I would give any gig a pass in the future, if these are the agents for it.
Impossible to reach. Impossible to reason with. I'd give a zero or half star if possible. That's solely as the rejoined queue got the 2 tickets for the night we wanted.

What a terrible website. My wife tried but couldn't get back verification. I then had a frustrating hour trying to get into the site - being timed out because of complications. Tell Badmington Flower show to use another supplier

Possibly the worst ticket purchasing experience I have EVER had, website telling me to clear cache, did so, still repeated the message, cleared cache and restarted the laptop, still the same message, tried then to switch to my phone with laptop off, told me I was already logged in, tried to start a new queue entry told me I was already in the queue multiple times. I literally build systems for a liviing for multi billion £/$ businesses with built in 2FA 3FA, if I tried to deliver this system to a business they would sack and sue me and I would probably never get hired again. Absolutely USELESS!!!!!

I'd give -10 if I could
App continuesly crashes,tells me I'm a robot or says,oops something went wrong,absolutely no customer support whatsoever,just a bot to type to,and it is a bot for definite not a person,I ticked for print at home tickets but instantly afterwards on completion of order it said,thank you your tickets will be delivered via the axs app !!
Avoid at all costs,get your tickets elsewhere,I'm just wondering now how the hell I'm supposed to get into the venue on the night !!

Rubbish website. If you have the choice, don't use

This process has been so frustrating. I did at least receive my tickets and was able to put in my wallet before being locked out. I was told there was a ticket upgrade available but I keep getting oops notifications or it takes me to a page where only the help desk is avaiable. It doesn't seem to recognize me even after changing my password. The company set up a ticket for me to try and get this resolved and said to try again in an hour and it was the same after 5 hours. Really sad that they can't get their website together.

I wish I could give 0 stars. What a joke. If I had not stayed on top of this i would have flown to Colorado and not had tickets. Terrible customer care!!!

Wir können sich alle nicht auf axs.com einloggen nach Accounterstellung. Es ist so ärgerlich, immerhin haben wir uns extra die Membership gekauft um an BigBang presale Tickets zu kommen. Axs.com reagiert nicht.

So frustrating. Various tries to get onto the site, texts from them, then re-did password and still have "restricted access" to buy tickets. I'll just give up as I have toggled this and that and gone through all the ideas offered online. So no Sandringham Show for me.

Worst experience buying tickets for RHS Badminton.
Awful website, awful experience. Put me off going to the event!

Would give it 0 stars if I could.
Got sold a resale ticket that clearly stated it was Early Entry Golden Circle but when the tickets came through it wasn’t. Official resale through the AXS website. Got told my customer service, they don’t verify the information the seller puts up for the ticket so could lie about the details and also increase the value of the ticket. Customer service also said they can’t do anything about it as no records are kept. Honestly a scam

The only reason this excuse of a company is getting one star is because I can't give it zero. They make Ticketmaster look professional, words i never thought i'd utter! Tried to get Olivia Dean tickets for my daughter. We tried on three different wifi networks and three different 5g networks between us. On about 6 occasions we had tickets in our basket, went through the payment process only to be told there was a problem with our payment method. We used 4 different credit cards so there clearly wasn't. We kept seeing tickets popping up, putting them in our basket and then getting a message that tickets werent available! To make matters worse I lost count of the times I had to verify I was a human being and yet after about 5 attempts to find tickets it would throw me out saying they were trying to prevent bots! I'm not, I'm a dad trying to buy a ticket for my daughter. I've no issue with trying to stop bots but this is just embarrassing from AXS. The most frustrating and unpleasant experience I've had in a long time. Like Ticketmaster they don't care about the buying experience for customers, it's all about the money. I don't know the name of the AXS CEO but he should be marched out of their HQ by security with his belongings in a shoebox. Incompetent is too kind a word for this shambles.

This was the worst ticket buying process that I've ever attempted. Phoebe Bridger pre-sale became unwieldy and prohibitively convoluted very quicky. Despite signing up and following the process and waiting patiently I got removed from the waiting room with no way of gaining readmission.

This app and website seems to have been designed with the intention to upset.

Thanks AXS.

You're abysmal.

I purchased tickets through go tickets and they were transferred to AXS. I am 10 hours now trying to even get logged in so not holding out hope of ever getting my tickets . The site and app is awful, the worst I’ve experienced and has reduced me to tears

Utterly useless, error messages, says session ended, no verification email, etc. The worst online ticketing system I have ever dealt with.

I purchased 2 x tickets via AXS in October 2025 for Lewis Capaldi’s concert at Roundhay Park in July 2026.
As an Amex cardholder, these were marketed as exclusive pre-sale tickets for Amex customers and I upgraded to the VIP exclusive package.
Come June 2026, I receive another exclusive Amex cardholder offer this time offering VIP tickets for the price of general entry. This means I paid over £200 over the odds for the tickets for a VIP experience that will be anything but.
AXS refuse to help or offer a partial refund, directing me to the event organisers, Roundhay Park Festival, who in turn direct me pack to AXS.
The only “solution” AXS have offered is to buy 2 tickets at the current cheaper rate and try to sell my existing tickets at the inflated price I paid for them. Not something I think will be successful or that I will be doing.
This sort of ticketing behaviour is a disgrace especially when specifically directed at Amex cardholders and marketed in such a way to suggest exclusive pre-sale offers that are anything but.
Never again. Whole experience tarnished and any loyalty to Amex as a customer has now been lost.