I’ve been using this service for quite a few years and the concierge service is always responsive and accommodating. They were always able to find a great fit for our needs. Thank you!🙏
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Veja o que dizem as avaliações
5th time using Concierge to find care for my mom, who unfortunately has Alzheimer’s. They helped us find a nighttime caregiver who also helps on weekends. It’s made a huge difference in our schedule a... Ver mais
女士们先生们，大家好！我和你们说个事;就是我要告诉大家AyiConnection中介公司是一个非常可靠信得过的一个平台，让大家有需求和求职就来找她们吧。 我首先向大家介绍我自己的亲身经历和接受到的帮助，真的非常给力。我每次的求职需求都得到了满意的推荐帮助，尤其是责任人李玟小姐，她为人友善平易近人，热情的接待和高尚的品格对待每个需求者，让大家的到了方便和优质的服务。并且找到了很好的工作项目，我来到... Ver mais
A empresa respondeu
We found a really good nanny on here. She is nice and helpful. She has a lot of experience of taking care of kids, and my kids love her. We have a good relationship. This app is very convenient and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At AyiConnect, we get it. From personal experience, we understand how difficult it is to connect with helpers who can provide good quality of care and speak in a specific language to authentically address your family’s needs. This includes teaching your child a second language, understanding the needs of your elderly parents in their native language, or simply getting someone to help around the house who also share your heritage or similar cultural values. AyiConnect helps to solve this issue by offering families with specific language needs the chance to connect to reliable helpers that can meet their child care, senior care, domestic care, and learning needs across several major US cities. Our mission is to help families obtain affordable quality help while providing stable job opportunities to skilled, yet under-resourced helpers. We have proudly created a culturally innovative platform that is committed to serving families and making jobs accessible to helpers from all backgrounds. We fully embrace cultural differences, as our network of families and helpers continues to grow more diverse. Customer feedback and satisfaction is extremely important to us. The continued safety and privacy of you and your family throughout the process are our priority. Our platform is fully insured and built with an underlying technology to detect users that do not align with our values. Whether you go through our self-service or concierge, we promise to deliver the best we can. We pledge part of our revenue to go towards supporting the cause of the AAPI community. For the best user experience, please download our iOS and Android apps.
Informações de contato
Estados Unidos
- Success@ayiconnect.com
- ayiconnection.com
4,8
Excelente
144 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Our experience with AyiConnect was pretty smooth. Found a nanny who is good with the kids. Everything was clear. Their expertise was shown from the get-go. They answered all my questions during the ca
Our experience with AyiConnect was pretty smooth. Found a nanny who is good with the kids. Everything was clear. Their expertise was shown from the get-go. They answered all my questions during the call and provided responsive support throughout the whole process.
5 de outubro de 2023
Avaliação não solicitada
Resposta da AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
Elaine's passion
Elaine's passion for child care, her clients, their families and her business is one in a million. She is compassionate, caring and sincere which reflects in everything that she does.
26 de setembro de 2023
Avaliação não solicitada
Resposta da AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
Thank you team!
Thank you team for being so responsive and patient with our questions. We are matched with someone fantastic. We love her.
Can’t be happier.
1 de setembro de 2023
Avaliação não solicitada
Resposta da AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
Really regret spending $1200 on their…
Really regret spending $1200 on their concierge service. Typically, Chinese nanny agencies take commission from the nannies, not the parents, but they did not collect any commission from the nannies and, despite us telling them what the upper limits of our budget was, they advertised a number that was 30% greater than what we asked for, saying that this was to lure people with "experience..." By the way, as part of their intensive vetting process that definitely wasn't just them posting an ad in a group with Chinese nannies and then sending candidates, one at a time, to you (when they're supposed to present 2-3), they sent us a nanny candidate who apparently had just taken a job with a CASINO...Also, unlike traditional Chinese nanny agencies, they don't even help you arrange the transportation. This service is so totally not worth it especially since they rip off families.
After two nannies who we paid money hand over fist to hire, one of which was extremely inexperienced and had 0 experience taking care of a 2 month old, which we still paid well above market rate to hire, I decided to use a Chinese agency in New York that provides everything that AyiConnect does AND MORE, setting you up with a nanny but FOR FREE. They've even arranged transportation and facilitated getting us references from the nanny, which AyiConnect absolutely did not do. They also did not jack up the price we told them, and as a result we are now paying 40% less for our current nanny than we did before, and are happy with her.
If you can speak Chinese, even at an elementary level, then you should not work with AyiConnect and instead utilize other channels like I did and have them set you up with a nanny instead. AyiConnect is just a scam to trick Asian Americans who can't speak Chinese. You can thank me later.
7 de setembro de 2023
Avaliação não solicitada
Resposta da AyiConnect Concierge
Hi there,
We appreciate your review, but we couldn't locate your name or experience in our records. We want to clarify that our fees are quoted based on effort rather than a percentage of the annual salary.
Our mission is to enhance the working conditions and ensure fair compensation for caregivers. We're committed to collaborating closely with our clients, getting their feedback throughout the process for the desired outcomes.
We value genuine feedback from our customers. If you had a real experience with us, please share more details or contact our support team to help us better understand and assist you.
Thank you.
Extremely dedicated nanny sourcing team
Ayiconnect worked really hard to find us someone great to take care of our baby. They were extremely fast in setting up introductions and handling negotiations and discussions with the nanny candidates when my Chinese was not good enough. Overall, I highly recommend their service, especially if you are trying to find a Chinese-speaking nanny or helper.
13 de setembro de 2023
Avaliação não solicitada
Resposta da AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
Live-out nanny for one-year-old
We had a fantastic experience with the AyiConnect Concierge team! We were looking for a live-out nanny and knew it might be difficult to find someone in our small city, but luckily time was not an issue. After a months-long search, AyiConnect found the perfect person. The team was unfailingly kind and responsive, and they never gave up on us. We couldn’t be happier.
15 de agosto de 2023
Avaliação não solicitada
Resposta da AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
Successfully found a job for me.
16 de agosto de 2023
Avaliação não solicitada
Resposta da AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
I like the job
I like the job. Very good people to work with.
14 de agosto de 2023
Avaliação não solicitada
Resposta da AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
The staffs are so wonderfully kind and…
The staffs are so wonderfully kind and helpful. All my questions and concerns were taken care in a timely manner.
31 de julho de 2023
Resposta da AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
Professionally n kindly
親切，專業，認真！🙏😘👍👏！thank you AyiConnect team. It’s wonderful website. Professionally and help me have my current job. Your Service are very warmly and kindly. Thank you again AyiConnect. 🙏👍💪👏👍
11 de julho de 2023
Avaliação não solicitada
I'm having such a difficult time using…
I'm having such a difficult time using their website and app. There are so many bugs. I bought their 1 year package and I'm supposed to be able to reach out to nannies but the app doesn't even work for me to call them. It just freezes and when you try to chat on the website they tell you to use the app. It's so ridiculous. I'm pretty good with technology so I don't know what these other reviews are talking about how they had such good service. I've called them emailed them and have gotten no response.
23 de maio de 2023
Avaliação não solicitada
Resposta da AyiConnect Concierge
Dear Customer,
We are sorry to hear about your negative experience with our service. We would like to address a few points to provide clarification:
1. We have been actively working with you on resolving your support requests through our emails and text support channels, specifically regarding the calling issue you mentioned.
2. We want to clarify that our in-app chat function is functioning properly as intended. The direct calling issues were brought to our attention through your feedback earlier today, and we are taking steps to address them accordingly.
3. Please understand that there might be times when helpers are not immediately available to chat. We kindly request your patience as they respond to your queries during their working hours.
4. We have taken measures to remind our helpers about new messages and to ensure they stay connected with families through the app. We are committed to enhancing the self-service experience.
We genuinely appreciate the opportunity you gave us and we apologize that it did not meet your expectations. We wish you the best of luck in your future endeavors.
Sincerely,
The AyiConnect Team
Thanks for the service!
We would recommend AyiConnect Concierge. They found us someone really quickly and reliable. References background all checked out. She was great with our girls. The team were patient and efficient. I had tons of questions, but someone is always available to help me even though when they didn't have much time. Great customer service and response time. They are not like other agencies, they don't take a % of fees but an upfront one-time fee. We appreciate all of their help and definitely would be happy to share with other friends.
19 de maio de 2023
Avaliação não solicitada
Thank you for the help!
27 de fevereiro de 2023
令人惊叹的体验我强烈推荐AyiConnect
令人惊叹的体验我强烈推荐AyiConnect。我最近有幸与他们共事，我必须说，他们的支持和专业精神给我留下了深刻的印象。从我被录用的那一刻起，他们就确保我拥有我所需要的所有资源和信息，以尽我所能完成我的工作。
通过他们与我一起工作的家庭都是高素质和非常慷慨的，他们对我非常尊重。我感谢AyiConnect员工提供的沟通和支持。他们总是支持我，确保我拥有所需的一切，为我负责的孩子们提供一流的照顾。
16 de fevereiro de 2023
Avaliação não solicitada
Five stars for the AyiConnect Concierge Team
The AyiConnect Concierge Team was prompt and open with their communication. They did a great job of setting expectations and explaining how the process works at the beginning. They were always available for questions and found us a great match for our needs, quickly. I definitely enjoyed working with the concierge team. I also love when people ask for feedback and I appreciated that the concierge team asked for feedback at the end of the experience.
13 de fevereiro de 2023
Second time hiring through the app...
Second time hiring through the app...
I hire two pretty decent helpers in my area. I need some cooking service. The app doesn't take a cut, but a membership so I can come back anytime.
3 de janeiro de 2023
Very professional service - strong recommend!
My friend family hired an ayi with the help of AyiConnect, and they recommended this service to me when I have a similar need. I truly love their service!!! Nice pre-communication, super efficient in searching and identifying potential fits (although the contract says 2-3 weeks, actually they could always send me candidates in 1-2 days), and high-quality recommendation. I’m very satisfied with AyiConnect, and I strongly recommend it to anyone. They are reliable.
16 de novembro de 2022
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