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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Wij hebben sloffen besteld. Deze waren prima, maar een maat te groot. Gelijk retour aangemeld, moesten 10 euro betalen voor de retourzending, gedaan en netjes verstuurd. Nu inmiddels de juiste maat bi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Je les ai adoptées et ne porte pratiquement plus que ça depuis que j’ai reçu une première paire en cadeau. Elles sont super confortables et extrêmement respirantes en tout temps et le design est cool.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Quicker shipping than I anticipated which was great because I ordered them pretty close to Christmas and wasn't expecting them until after, but they came before! I purchased the men's Sky Wooler and m... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fan depuis les début de Baabuk, je constate avec plaisir que chaque nouveau modèle apporte de petites améliorations. Je vis littéralement en Baabuk (oui non pas quand il neige...). J'avoue que c... Ver mais

Detalhes da empresa

  1. Loja de Calçados
  2. Loja de Roupas

Informação fornecida por fontes externas variadas

Baabuk is a Swiss footwear brand specializing in natural wool sneakers, slippers, and boots.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

363 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent services & great shoes

I like these shoes very much and have had excellent service from Baabuk. The shoes are comfortable, washable, and cute. I have sneakers, urban woolers, and sky woolers (high tops). I wear them often and they seem pretty durable.

8 de janeiro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The back lip of one my shoes is tearing…

The back lip of one my shoes is tearing off so I have foam sticking out. I ordered another pair later on. Requested for a size change before it shipped. Received the shoes but didn’t get the right size. Asked for a new pair but now it’s sold out. Ended up having to just get a refund after I returned it. Still haven’t received a refund.

8 de janeiro de 2020
Avaliação não solicitada
logotipo da Baabuk

Resposta da Baabuk

Hi Walter, I'm sorry to hear that you experienced an issue with your order. We've sent your quality concern to our product team. In regards to the new order, we did have many sizes sell out over the holidays but we are expecting to restock in the coming weeks. In the mean time, refunds are processed once the warehouse receives and inspects the returned pairs. Once refunded, it may take 3-5 days to appear on your credit card statement. If you have any further questions or concerns, please do reach out to me at alex@baabuk.com.
Thanks,
Alex

Avaliado com 1 de um total de 5 estrelas

Very sad company sale goods (in offer )…

Very sad company sale goods (in offer ) but they do not have it !!
You pay and after i month still nothing ...someone answer like a robot (you know what i mean ) and finally a mesh situation happening at the end and nobody seems to care about !!
Be aware !!!

19 de dezembro de 2019
Avaliação não solicitada
logotipo da Baabuk

Resposta da Baabuk

Hi Nick, I'm sorry to hear that you had a not-so-great experience with Baabuk. I'd like to make sure that make this right for you, but I need some more info about your specific order. Please reach out to me at alex@baabuk.com and I'll take a closer look at what happened. Thanks for your feedback and have a great day!

Avaliado com 4 de um total de 5 estrelas

Change of inner sole?

I simply adore my small collection of Baabuk shoes and boots. I am sorry to say that the Skywooler style has changed since my first pair and my most recent pair has a very hard inner sole in comparison to the deliciously comfortable inner sole to the original style. It just does not insulate the foot as well as before. I thought I had found my perfect shoe; this is my third, but I am trying to enjoy this new pair and it’s just not the joy I had been expecting. It’s tricky because there was no indication of change of comfort when I excitedly bought this recent pair.

13 de dezembro de 2019
Avaliação não solicitada
logotipo da Baabuk

Resposta da Baabuk

Hi Anna, Thank you for your ongoing support and for your feedback! I'll be sharing this feedback with our product team so we can continue to improve the comfort. If you have any additional feedback, please do contact me at alex@baabuk.com.
Thanks,
Alex

Avaliado com 1 de um total de 5 estrelas

I am very disappointed with this…

I am very disappointed with this company right now. I like their shoes very much but the service has been unacceptable. After checking with them about delivery times and being told they ship express within a few days, I made the decision to separate my order and therefore miss out on free shipping, so one would arrive for a birthday by 12/9. The order was placed on 11/29 and as of 12/10 it has not shipped yet.
Apparently they are overwhelmed and cannot manage orders this time of year.

10 de dezembro de 2019
Avaliação não solicitada
logotipo da Baabuk

Resposta da Baabuk

Hi Beverly, Thank you for your feedback. I took a look at your order and I see that there were some logistical delays with your order due to higher volumes over the holidays. We've taken steps since the holidays to improve our capabilities to reduce these delays moving forward. Nevertheless, I want to make sure that your experience with Baabuk is a positive one. I'll be reaching out to you momentarily via email to discuss further. Thank you and have a lovely day!
-Alex

Avaliado com 5 de um total de 5 estrelas

I finally received my new shoes..

I finally received my new shoes... I am so excited. I had to be patient for a while, to save up some money to order them. Now they are here, on my feet and I am soooo happy. Thank you so much. Sending you all a big hug,
Mirella Capers

21 de novembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ich habe drei Paar Baabuk Schuhe…

Ich habe drei Paar Baabuk Schuhe gekauft: Urban wooler (knöchelhoch), Urban sneaker (halbhoch) und pomobuk eco - Hausschuhe.
Alle drei Paar sind sehr gut verarbeitet und tragen sich angenehm. Jedoch bin ich froh, dass ich die Urban-Schuhe eine Nummer größer gekauft habe. Ich finde nämlich, dass die Schuhe eher klein ausfallen. Gegenüber Giesswein fallen die Schuhe deutlich kleiner aus (Größenunterschied ca. 5 mm bei Größe 40)!
Der Wollfilz ist bei allen drei Modellen erheblich fester und formbeständiger als beim vergleichbaren Giesswein - Model (merino runners). Auch ist der Schuh etwas schmaler geschnitten als bei der Konkurrenz.
Jedoch haben die Urban- Modelle im Futter eine wulstige Quernaht auf Ballenhöhe, die bei mir auf den kleinen Zeh drückt. Das gibt sich nach längerem Tragen, ist aber anfangs sehr unangenehm.

16 de novembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Awesome baabuk shoes

Just great! I really like my Sky Wooler shoes: very comfortable and good looking. Even if they are from wool, they are also ok on raining days, but will get wet if you walk more in heavy rain. The service is very prompt, my second pair arrived in just 2 days since my order. I will recommend them to everyone.
Even if I usually wear 39, I had to order 40 from Baabuk in order to fit.

15 de novembro de 2019
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Extremely disappointed by the poor customer service.

I was so excited to receive my Baabuk Pomobuk slippers, especially after reading all the great reviews. They were comfortable and warm. However, they were not the size I had ordered. I had ordered a 39 and was sent a 40.

When I emailed to enquire about arranging to have the correct size sent to me, I received a prompt reply that I had actually been sent the correct size and that there was a error with labelling in the factory, and if I wanted to exchange the size, then I could pay to return and exchange them. I wasn't convinced that they were, in fact, a 39 and were simply labelled incorrectly. I had compared them to other side 39 and 40 shoes/slippers and they definitely looked more like a 40. Additionally, if there had been an error with labelling, a note informing customers of this could have been included in the boxes before they were shipped. I sent this all back in an email.

I had to follow up on my second email twice before I finally got a reply over a week later, with the customer service rep claiming he had replied to my email. But he was referring to my initial email, not my follow-up second email. So I replied again to highlight my second email. But I have since received no response. I have again had to follow up, but have had zero contact from Baabuk for well over a week since my last email.

Any excitement I had about my slippers has been overshadowed by how disappointed I am about the customer service that I have received.

The products may be good, but they let themselves down significantly on the customer service front.

13 de novembro de 2019
Avaliação não solicitada
logotipo da Baabuk

Resposta da Baabuk

Hi Denise, I'm sorry to hear about the experience you had with our customer service. We want each customer to love their Baabuks, and we missed the mark on this one. I'll be reaching out to you via email to discuss this further with you.
Thanks,
Alex

Avaliado com 3 de um total de 5 estrelas

Shoes are ok

Shoes are ok, but the sole is not flexible enough. Also a bit large for a woman ´s foot, so as I am a 41, it looks like I have man’s feet amd i am wearing sleepers. No way i could go out with it ...I am disappointed about the fit overall. Quality is ok though. But I will not purchase another pair and will probably go to competitor who is offering running shoes next time.

6 de novembro de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disgraceful customer service

My shoes did not fit me, so I sent them back for a refund.

It's been 3 weeks since my tracked delivery arrived back with Baabuk, but no refund money has arrived.

I have emailed them 3 times, asking about it, and sent my tracking details. No response. Completely ignored.

I loved the idea of these shoes, but for anyone thinking of trying them, beware that, like me, you may never get your refund money back if they don't fit.

30 de outubro de 2019
Avaliação não solicitada
logotipo da Baabuk

Resposta da Baabuk

Hi Rick, I'm sorry to hear that you're experiencing issues with our customer service. I opened your service ticket and only see one email from you, dated this morning, which was answered immediately by our customer service team. Additionally, I see that your return is currently in processing at our warehouse and your refund will be issued shortly. I certainly understand your frustration with the delay, and will be following up via email to provide more information.
have a great day!
-Alex

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