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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Wij hebben sloffen besteld. Deze waren prima, maar een maat te groot. Gelijk retour aangemeld, moesten 10 euro betalen voor de retourzending, gedaan en netjes verstuurd. Nu inmiddels de juiste maat bi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Je les ai adoptées et ne porte pratiquement plus que ça depuis que j’ai reçu une première paire en cadeau. Elles sont super confortables et extrêmement respirantes en tout temps et le design est cool.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Quicker shipping than I anticipated which was great because I ordered them pretty close to Christmas and wasn't expecting them until after, but they came before! I purchased the men's Sky Wooler and m... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fan depuis les début de Baabuk, je constate avec plaisir que chaque nouveau modèle apporte de petites améliorations. Je vis littéralement en Baabuk (oui non pas quand il neige...). J'avoue que c... Ver mais

Detalhes da empresa

  1. Loja de Calçados
  2. Loja de Roupas

Informação fornecida por fontes externas variadas

Baabuk is a Swiss footwear brand specializing in natural wool sneakers, slippers, and boots.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

363 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

You’ll want three pairs.

We learned about Baabuk while we were in Switzerland. They are the best house slippers ever. The Pomobuks slide great on the hardwood floors. We each have three pairs now and are giving them as gifts. They make our Covid isolation feel safe and warm.
Keep designing!
Dorothy.

18 de março de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ich habe mein Paar Baabuks…

Ich habe mein Paar Baabuks zurückgeschickt, ich hatte den Vergleich zu den Giesswein Merino Runners meines Sohnes und dieser fällt eindeutig für Giesswein aus, das Material von Giesswein bietet viel mehr Halt, die Sohle der Baabuks ist billig. Schick sind die Baabuks durchaus, aber wenn das Preis-Leistungsverhältnis und die Verarbeitung nicht stimmt hilft das wenig.

15 de março de 2020
Avaliação não solicitada
logotipo da Baabuk

Resposta da Baabuk

Hi Michael, I'm sorry to hear that you did not like your Baabuk sneakers. Could you please reach out to me at alex@baabuk.com with your order number so I can look into this further for you? I cannot find a record of your order in our system. Thanks!

Avaliado com 5 de um total de 5 estrelas

Baabuk comes to the rescue

I have been attracted to Baabuk shoes for several months. I also considered other wool shoes. Chad from Baabul was very helpful and answered all of my questions. I was glad to see that Baabuk came In the metric equivalent of half sizes because the other brand only came in whole sizes.
Now my real problem is that I have gout because of a cancer drug that I take and must take to stay alive.With Baabuk,there is no pressure anywhere on either foot. I can wear them all day long with supreme comfort.I also love the no shoelace tie factor because I am 84 and with arthritis makes it difficult to tie shoelaces!
I could not be more pleased and fellow seniors think the shoes look neat.I can hardly wait till summertime when I will wear my shoes without socks! Dr. John Krause

9 de março de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Get Yourself a Pair of Baabuks!

I just received my Sky Woolers. I have a wide foot so I had some concerns before I slipped them on - but they fit beautifully - and the quality of the materials and the build is top notch. This is my first pair of Baabuk’s, but not my last!

4 de março de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Keine Lieferung

Seit über 3 Wochen warte ich auf meine Lieferung - Kontakt über Telefon klappt nich, da die Nummer nicht vergeben ist...

15 de fevereiro de 2020
Avaliação não solicitada
logotipo da Baabuk

Resposta da Baabuk

Hi Andreas, I'm sorry to hear about the delay you're experiencing! I reviewed your order and I see that our customer support team contacted you shortly after your order to inform you of a warehouse issue that we were experiencing. That issue has now been resolved and I see that our team contacted you to discuss replacement options. You can respond directly to those support emails, or if you prefer you can contact me directly at alex@baabuk.com. Once we receive your response, we'll be able to get this fully resolved for you.
Thanks,
Alex

Avaliado com 5 de um total de 5 estrelas

Tiptop!

Superschnelle Lieferung, schöne und hochwertige Produkte.

11 de fevereiro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tout OK de la part de Baabuk

Tout OK de la part de Baabuk. Moins pour UPS.
Livraison, 1 jour de retard, mais ça c'est UPS le fautif.
UPS indique une date et heure de livraison très large. Exemple: Passage du livreur mardi dans la journée.
Désolé, mais je ne vais pas rester toute la journée à attendre UPS. A améliorer.
Les Baabuk sont TOP à porter! super produit.

10 de fevereiro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If you want to spend the rest of your days with customer service, buy here

I have ordered sneakers from the German website on Black Friday (for non-US readers: in November) with a discount code. Shoes arrived damaged, and ever since, I am spending my days back and forth with customer service. Since the website is in German, I have sent my first emails to Baabuk in German, but received no reply at all. I think they use a customer service provider somewhere on the planet, which would make sense because email replys seem to come from different time zones. Customer service can only be contacted in English, which is not mentioned on the website and can be a problem for some customers.
Customer service is friendly but does not send helpful answers as they have to check with so-called sales team in between messages. Then you have to ask again for results because you won‘t hear back from them. Long story short, it is end of January now, and I am still waiting for a replacement. Now I was told the shoes I have ordered are sold out (but available on the website).
According to other reviews this company should really invest in a better customer service and more customer friendly return and exchange process.
Products seem to be good quality but if something goes wrong you will not want to order again.

23 de janeiro de 2020
Avaliação não solicitada
logotipo da Baabuk

Resposta da Baabuk

I'm sorry to hear about the experience you've had with our customer service! When shoes arrive damaged, our policy is to provide a prepaid label for the return service of the shoes so we can review the damage and to replace the pair. However, if we are out of stock of the style/size, we may offer an alternative replacement or a full refund.
I'd also like to assure you that we do not use a customer service provider - our customer support is handled directly by members of the Baabuk team. However, our team is located around the globe, so it is possible that responses may come outside of your local time zone.
In regards to your concern, I haven't been able to find your ticket in our system without an email or order number. Can you please contact me at alex@baabuk.com to provide that information so I can investigate and get this quickly resolved for you?
Thank you and have a great day,
Alex

Avaliado com 5 de um total de 5 estrelas

BUY BAABUK!

Slippers are warm, cozy, yummy, delicious and everything in between. The quality and workmanship are first-class. Terrific products and friendly customer service.

This was my first purchase from Baabuk; but it will not be the last!

I’m “spreading the word” to family, friends and co-workers to buy Baabuk!

18 de janeiro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible company - possibly good shoes too...shame

I hope you order the right size, otherwise you will pay for it.

They will offer you 50% off your NEXT purchase, if you choose to gift your pair, and buy another. (So $200+ for 1 pair essentially). Otherwise, they require you to pay to ship back ($18 in my case) and then will only refund you what you paid, minus the shipping you paid for.

All in - I lost $28 to deal with a horrible company that seems like they have a good product.

17 de janeiro de 2020
Avaliação não solicitada
logotipo da Baabuk

Resposta da Baabuk

Hi John, I'm sorry to hear that you had a disappointing experience with Baabuk. We certainly don't intend for our return policy to be a reason to consider Baabuk "a horrible company".
Our return policy includes standard refund/exchange service and our U-Turn policy, which many customers have loved. For our standard returns/exchanges, we have several return warehouses around the world (including one in the USA) to reduce the cost of return shipping.
If you'd like to discuss further or if you have any additional questions, you can reach me directly at alex@baabuk.com. We'll be sure to do what we can to make things right for you.
Regards,
Alex

Avaliado com 5 de um total de 5 estrelas

Best slippers and shoes

I have 1 pair of shoes and 2 pairs of.ankle boots and decided to get some slippers with my xmas money , i chose the Pomobuk Slippers as the soles are from recycled material , so liked that idea, my house is pretty cold and feet definitely are your bodies temperature gauge so i feel warm if my feet are warm , these slippers are the nicest pair i have ever owned , my feet are now very cosy and the wool of all the footwear is great as my feet are never too hot.or too cold even when on my feet all day and have fixed my painful feet that i had from bad footwear and being on my feet alot.

Im not sure i could ever buy shoes or slippers from anyone else now, next investment will.maybe be slippers that come up over my ankles or maybe just another pair of the ones i have so i can get a different colour bottom .

Am very happy with all my purchases

16 de janeiro de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Love the color and style

Shoes arrived promptly. Love the color and style. But I wish the soles were a bit more forgiving - I didn't find these shoes as comfortable as some other recent purchases.

11 de janeiro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I recently purchased a pair of shoes…

I recently purchased a pair of shoes for a Christmas gift. One shoe came in with bad stiching. Worried it may not last I asked to have the shoe replaced. I was told they would but I have to pay 37.50 to return the item back to Germany. I have since emailed the company twice trying to resolve the problem and have not heard back. I have to rate the company one star since they are not backing the product.

9 de janeiro de 2020
Avaliação não solicitada
logotipo da Baabuk

Resposta da Baabuk

Hi Sherry, thank you for your feedback. I took a look at your order. It seems that you may have accidentally received our return instructions for international customers. For US customers, we have a dedicated warehouse in Colorado to accept returns and exchanges. So you will not need to ship your pair back to Germany. Once we receive the pair at the US warehouse, you will receive the exchange or refund (per your preference) and will review the stitching issue with our product team to make sure we catch issues like this in the future. I will be reaching out to you directly via email momentarily to discuss further.
Thank you and have a great day!
Alex

Avaliado com 5 de um total de 5 estrelas

Very comfortable shoes

Very comfortable shoes, shipping was pretty normal. They aren’t cheap by price but they are unique

8 de janeiro de 2020
Avaliação não solicitada

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