Babybrezza Avaliações 

We love Baby Brezza. It made our lives easier with our exclusivity-formula fed baby. It makes bottles with a push of a button. One thing to note is, that sometimes it requires manual calibration to ensure the amount of formula dispensed is accurate. Most of the time it is, but make sure to select the mode properly.
Customer service is amazing via their portal cheekyrascals. I had the machine replaced under warranty in under 3 days due to fault after 10 months of use. Sophie helped me with this and she was an amazing star

Baby Brezza Formula Pro, a very dangerous product, avoid at all costs, dents your pocket massively for the flop product on sale, there is no way of making sure that the product dispenses the correct amount of formula milk to water, my baby started to refuse the bottle as soon as we bought this machine, the moment we made the bottle manually the baby started feeding as normal, Customer Service is absolute shambles, there should be legal action against this company!!! People avoid this product at all costs

Wir haben den Formula Pro Mini und sind sehr zufrieden. Ich könnte es mir gar nicht mehr ohne dieses Gerät vorstellen. Den Kundenservice haben wir auch schon 2x kontaktiert und ein Ersatzgerät erhalten. Dieser antwortet innerhalb eines Tages und ist extrem kundenorientiert.

Il mio Baby Brezza formula mini perde acqua, quindi ho contattato il customer service che ha presto offerto di mandare una nuova macchina. Sembra tutto bene e ci accordiamo nell’inviarlo a un fermo point (punto di ritiro) del loro corriere Bartolini.

1. Hanno inviato il pacco al punto di ritiro, ma IN NOME DEL PUNTO DI RITIRO (…!). Il mio nome non compariva da nessuna parte, quindi io non avevo alcun titolo per ritirarlo (quelli del punto di ritiro se lo sono intascato immagino, ma era inviato a loro quindi tutto legale).
2. Qui la situazione diventa surreale: non solo quelli di Baby Brezza non ammettono l’errore, ma danno la colpa a me per non averlo ritirato. Corredano il tutto con linguaggio da spogliatoio e bassa professionalità (testo a fine commento).

—> Noto anche di aver preso un Baby Brezza food maker di seconda mano, e abbiamo smesso di usarlo perché non trita bene. Quindi ho un prodotto guasto e uno che non svolge a pieno la funzione promessa.

Ultimo messaggio del customer service, in risposta al mio messaggio che spiegava come non avevo alcun titolo per ritirare il prodotto, quindi avrei continuato a usare il mio apparecchio guasto. Ricordiamo che tutto era originato da un loro errore lampante, ma mai riconosciuto.
“ Buongiorno, molto male, in quanto il prodotto che abbiamo mandato è nuovo. Avendolo spedito e pagato anche le spese di spedizione non mi sembra molto corretta come cosa.
Buona giornata “

⭐ 0/5 Stars

Save your money and avoid this product at all costs! The BabyBreeze Sterilizer and Dryer looks promising initially, but it's nothing more than an expensive headache. Here's why:

**Short Lifespan**: The device only works decently for about two months before it starts malfunctioning. What seemed like a reliable appliance quickly becomes a constant source of frustration.

**Frequent Descaling Required**: You'll find yourself descaling this unit every other day, which is ridiculous for a product that's supposed to make your life easier. The maintenance is more troublesome than the convenience it promises.

**Terrible Customer Service**: If you dare to contact their support team about issues, prepare to be treated like you don't know basic appliance operation. Their customer service representatives are condescending and unhelpful, suggesting you're incompetent rather than addressing the actual product problems.

Bottom line: This sterilizer is a waste of hard-earned money. You're better off looking for a more reliable brand that actually stands behind their product and respects their customers.

**Avoid at all costs!**

Der Artikel ist beschädigt,deshalb habe ich den Kundenservice kontaktiert .
Man nimmt meine Beschwerde nicht ernst und verweigert die Gewährleistung .
Schlechter Kundenservice !!!

Mega zufrieden top gerät empfehle ich von herzen babymilch zubereiter

Mega cool hab den wasserwärmer gekauft top

Products are dangerous and customer service is poor.
The formula pro advanced bottle maker does not follow NHS guidance for safe bottle making. It literally uses tap water and doesn't heat or boil, not even a hot shot. Not safe for making bottles because it isn't sterilising the formula. The instructions also don't say to use cooler boiled water to load into the tank.
This product should be taken off the market, it's seriously dangerous. Baby Brezza are extremely defensive on the matter when you contact them to ask about it, saying they are aware of the controversy then going into a generic non committal response.
The Bottle Washer Pro is also ineffective. As soon as you open the lid, all the bottles you sterilised become contaminated. When I contacted Baby Brezza to ask how I can follow NHS guidelines (I.e. make one bottle at a time) and still keep the other bottles sterile, they had no response to this, and told me 'it's a new product so we may get this feedback.'
Again, very dangerous product.
Avoid at all costs.

Unternehmen ist stark Profitorientiert, Gerät wurde zwar über Ebay gebraucht gekauft ging aber nach ca. 2 Monaten Einsatz defekt. Beim Hersteller angefragt ob eine Reperatur möglich ist nicht als Gewährleistung sondern als entgeldlich. Dann erfahren das es für ein Gerät was knapp 300€ kostet keine Reparatur oder Ersatzteile für die Eleltronik gibt. Aif Anfrage einer möglichen Lösung wurde ich wiedermals abgewiesen also ist man gezwungen ein neues Gerät zu kaufen, Hauptsache Profit. Das Gerät ist übrigens keine 2 Jahre alt die Gewährleistung wurde direkt abgewiesen da keine Quittung vorhanden ist dabei muss laut BGB nichtmal eine Quittung vorhanden sein. Also ich empfehle niemandem dort zu kaufen hier wird Kundenservice klein geschrieben Hauptsache die Kente kommt Rest ist denen egal meiner Meinung nach schlechte Unternehmensphilosophie.

'no quibble returns'. That's a big lie! Please don't trust this company or their products. My son didn't get along with the formula pro advanced. I tried to return the product after 7 days and there was no negotiating with their customer service team. Please avoid

Have tried to contact multiple times about one of the features not being correct on an item I've brought, haven't received any response, my last attempt being 7 days ago

Says satisfaction guaranteed but instead im left with an expensive side ornament. Do not buy from here.

One Star or none.

The device is interesting however the customer support is nonexistent by mail or phone in EU, US or Canada.
We have tried to contact the customer support for the settings for a Kendamil formula. For the same formula it shows 2 settings 3 or 4 so we don't know which one is correct.
We have addressed this to them by various ways but it is impossible to get in touch with someone.
My advise don't buy unless you want an expensive water dispenser

Wir haben uns den babybrezza für unsere Zwillinge nach nicht mal 8 Wochen!!! War da Teil hin... Motorschaden.!!! Nach unzähligen Mails und Anrufen bekamen wir nach 4Wochen!!!! Eine Antwort. Nach vielen weiteren Diskussionen und 10 facher Übersendung der gewünschten "Beweisfotos und Videos" wollte die Firma und ein neues Gerät schicken. Wir haben höflich darum gebeten uns doch bitte unser Geld zurück zu geben ,denn bei so einer langen Wartezeit haben wir uns natürlich schon lange ein anderes Gerät besorgt. Die Antwort:"wir bestehen auf unser Recht des Austausches!" Dankeschön,selten so einen Schrott für so viel Geld gekauft mit einem so schlechten bis gar keinen Service.Einfach Finger weg von diesen Betrügern.

Bought a Baby Brezza Super Fast Strrilizer from Bed Bath and Beyond, smelled like burned plastic and smoke within a week. Baby Brezza replaced and same thing happened within a week with the new one. Now customer service has ghosted us. What a waste of money.

If I could give this company a zero (I second with the post from someone below!!!)
If I could give this company a zero! I would!!!! I am still trying to return a product to them that I have attempted to contact via phone and email. They never answered or replied! I contacted them via 3 different customer service emails, via facebook messenger, via their company website chatbot!l! No response from any methods I had used to contact them, and always no agents available even though I contacted them in their available time stated!! I hope this will help other customers know how bad their customer service is, and not regret like me! I would not buy ANYthing from them again!! They are horrible and will never answer you if you have an issue!

Update on 17 Jun, someone finally got back to me and I was able to get my replacement! Looking forward to the arrival so that I can start making baby food purees for my LO! They informed me is due to Memorial day and Juneteenth holiday that is why they are short staffed. So hopefully this is a one off incident! 🙏

Done a lot of research before buying this bottle maker. We were initially worried about the hygiene with the water. We have cleaned and refilled (every 24 hours) according to the schedule/instructions and there have not been any issues whatsoever. Our baby is 8 months at the time of this review. We purchased the bottle maker 7 months ago. This has been a godsend, makes bottles in seconds. Saving a lot of time, stress and an impatient baby. Would recommend without any hesitation. Helpful tip - buy a spare funnel (£12) for when you do the short clean of funnel and wipe of dispenser (every 4 bottles). You can just switch very quickly then.

My steamer broke about 7-8 months in and they had me send them all the info including a video for which they then said I had to have proof of purchase as the lot number showed that it was made in 2021 (although my son is not even 1 year old and I bought the product after he was born). I had given the lot number initially and they went back and forth for weeks finally to tell me this. Would not recommend baby brezza at all as their customer service wasted my time and the product was actually very expensive, did not last and customer service was less than helpful.

Best service ever. My Baby Brezza broke up just around Christmas and their services were really good and promptly. They went above and beyond for me to get the new one really quick. Definitely 💯 worth it and definitely 💯 costumer service.