babygold.com Avaliações 217

I ordered several items. The braclet I ordered was advertised as 14K solid gold. It arrived damaged. The gold was peeling and black. It was not solid gold but gold coated over a cheap metal. The earrings were used and damaged as well. The post on the earring was bent downward and the clasp was broken. I left messages. No answer. Sent emails No response. Worst customer service I have ever experienced. BUYER BEWARE do NOT ORDER from this company

PLATED JEWELRY-SELLS FAKE JEWELRY!

I am leaving this everywhere I can find regarding this scam of a company!

This company (Baby Gold, LLC aka ASHIKIAN JEWELRY GROUP and whatever other names they choose to go by lol) sells fake gold and labels it real gold. Of course no resolution or refund, just your typical run-of-the-mill responses that don't benefit the customer. They don't offer refunds at all (now I see why).

Anyway, I purchased a few items from them and found out they weren't real 14k gold. My chain had hair stuck on it, and it's standard to run a lighter (Bic) across the item to burn the hair off. I ran the lighter across the chain for a few seconds and the chain immediately darkened, permanently discolored, and melted (broke). It revealed the metal underneath the plated gold. 14K gold does not do this.

A bic lighter is unable to melt gold. It doesn't have enough heat to do so. If a Bic lighter is melting your "gold" jewelry, the gold item is fake and incredibly cheap in quality especially so for a plated item. Balls to charge for this cheap crap!

I proceeded to do a few more tests to provide evidence, because by this time I'm going back and forth with their CS department which is trying to gaslight me about the items, whether intentional or not. It could be that they just do not know how real gold reacts to heat. Anyway, I created a video so it could be in real-time, but prior to the video, I provided pictures of a gold-filled bracelet and the junkware they were fraudulently selling as real gold. Both items were 99% identical in damage. All they offered was a replacement, HALF OFF lol. Incredible! So you want me to pay for more of your fake jewelry? I don't think so!

Getting back to the gold test..
Regarding the pictures I sent, the gold-filled bracelet and their junk..
The difference is that the gold-filled bracelet didn't melt but Baby Gold's item certainly did; this speaks to using incredibly cheap metal EVEN WITH the fake gold they are passing off as real. How much of a scammer can you get with this? lol

They are charging a premium for cheap plated mess that MELTS lol, when one could easily purchase a cheap store-bought plated necklace that would not even melt! The plating would come off, but it wouldn't melt!

For the video, I lit a gold-plated necklace and a personal item of mine that was real 14k gold which I provided to Baby Gold's CS team. The 14K item that was mine reacted the way gold reacts to a standard lighter, you get some soot and it wipes off and returns to its color. There is no permanent discoloration, no melting, no breaking off and no revealing of a different metal! The fire was held for 30 seconds. The soot came right off! That's how you know it's real gold.

Many companies pass off non-genuine gold by using different metals that mimic real gold alloy characteristics. So it will be able to pass the magnet test, the float/sink test etc, but what it cannot pass is FIRE or the acid test kit which I didn't have.

In the video, I also showed a comparison of a lit BG's necklace and bracelet compared to the cheap plated necklace I purchased (of the same thickness) and my 14k gold piece. Now the thickness of 14k gold or any metal has no bearing on the melting point, as the MP is a constant. So if you put fire to a thin copper wire it would require copper's melting point. Regardless, I wanted to show the chain similarity and the reaction to the metal.

BG's necklace and bracelet had WORSE damage than the store-bought plated necklace that had stainless steel as its base. BG's piece MELTED within 5 SECONDS of being lit! It melted like TIN. Nothing but GARBAGE.

This is a WARNING to anyone who comes across this company! RUN FAR AWAY! They are SCAMMERS! I will be reporting to BBB and FTC!!

Oh and the reviews are FILTERED!!! They only allow 5 stars!! I am 95% sure this company gets fake jewelry from China and drop-ships it to the store in L.A.!

If I could post photos I would!!! I saw the red flags but ignored them!!! Don't be like me!!!!

This company (Baby Gold) is horrible. They advertised a two day free delivery on an item I was purchasing for my daughter's birthday. A week later, the item still had not arrived and I was told it wasn't available to ship. I had to argue with them to get the order canceled as the item clearly wasn't going to arrive on time. They agreed to cancel and refund me. A month later, I get my credit card bill and the item is showing as a charge. I contacted them and they told me the item was shipped in error and now they won't refund me until I send the package back. I am out of town for two weeks and have no idea where the item is. Read other reviews on this company. I highly advise shopping elsewhere.

Don’t buy from Babygold! Their size guide is wrong and they don’t refund you. Only store credit and a $15 fee for return shipping. I had to open a dispute for wrong description. Even when they finally agreed to refund (because of the dispute), they gave me store credit after receiving the return!!! Still working on gettin my money back through the dispute! What a mess!

What I received is NOT what I ordered. Cheap is the least of my concerns. The $873 necklace I received, and identified as made in the USA, is not what Baby Gold represents on its website.

I purchased a $873 necklace from Baby Gold, which the photos on Baby Gold’s website clearly identified as having beads running up both sides to the clasp. I have a screenshot of this from Baby Gold’s website.

The necklace also looked to be reasonably well-made.

Looks can be deceiving, as the saying goes, and it appears someone somewhere exercised a great deal of unartistic license to so clearly veer away from the website photos.

What I received is a $873 necklace missing nearly 2 inches of beads on one side of the clasp - clearly not what I was led to believe I purchased, or that shown on BG’s website.

Additionally, the thread or wire bunches so that the necklace does not lay flat, and the beads are so lightweight it will never become flat. It’s just a shiny and cheap serpentine of junk.

However, the case in which the necklace arrived is quality, and much more robust than this cheaply-made, gilded mishap would ever require. Maybe that’s the point, both in terms of price and manufacturing designation?

Similar to its packaging, the company’s website in no way reflects what it actually sold to me, presenting multiple lovely photos of a fully intact necklace. I can provide alternative photos. Again, looks can be deceiving and Baby Gold digs deep into this trope.

So… of course I’d attempt a return, but Baby Gold only allows a store credit, even with goods it clearly misrepresented on its website. And my opinion is that, by conducting their business in such a manner, Gold Baby, Fivestar Jewelers, et. all are fraudulent in their actions and business practices . Many other reviews suggest likewise.

Fortunately, there are available avenues for consumers’ protection, including many local, state, and federal agencies, to all of which I’m filing complaints.

My single purchase for one item was $873.

Extrapolated to multiples, the financial impact on this company’s costumers in misrepresenting not only the quality and aesthetic of its goods, but what its customers believe they are purchasing, and commit to financially,without acceptable recourse, is mind-boggling

Ordered diamond solitaire- said pair got one.

Totally misleading advertising. Bracelet arrived and it is 1/4 of the size of the pictures on the site. Flimsy and lightweight, not substantial as in photos.

This company is horrible. Real name is BabyGold. Very clever disguising the real name with a different name. Nothing but a digital marketing scammer.
The products are flimsy (brilliant marketing of what ads up to nothing).
There is no customer service and they won't give you your money back.
Not to mention it takes about 5 tries to get an email that doesn't address your concerns.
I intent on going to the BBB about them.
Buyer beware.

Cheap, very flimsy jewelry. No refunds. They have to "approve" your return before they will give you a credit for it...which is essentially worthless as the jewelry is of very poor quality. Also, the jewelry comes with warnings that it is delicate so you "need to unpack carefully." Really?? I need to carefully remove a piece of gold jewelry from the box???Do yourself a favor and go to a reputable online jeweler like Charmco or Kinn.

Cheap craftsmanship and thin gold. Would not recommend or purchase again. Can not return if unsatisfied with product.

Horrible non-existent customer service. Avoid at all costs!

Baby Gold has Bad Quality Jewelry. After paying almost $1200 for a chain, it arrived with dents and it looked like it was gold plated or something. Really cheap. After receiving it I immediately called asking for a refund. They said, sorry NO REFUNDS. They offered a credit only (for more crappy jewelry?..no thanks). BEWARE...STAY AWAY.

BABY GOLD IS A 100% SCAM

I would give 0 stars to them if I could. I bought earrings from them. Note the s on the end of the word earrings meaning 2, one for each ear. They sent me 1 earring and said this is what I ordered. That's how they sell the item but the order I received in email says earrings. The whole thing is just so ridiculous and exudes unfair business practices. I returned the 1 earring and now they are saying I have to use my credit to buy something else. I am disputing this.

After about 12 wears the gold was literally disintegrating. Very poor quality. Obviously bought very cheaply from china and marked up for sale. Save yourself the heartache and invest a little more money in something from a reputable company.

My experience with babygold is exceptional!
Customer service is quick to respond in person, meaning you get a live person to help solve any issues. They are patient and informative.
The quality of the items I purchased are beautiful! I’m really impressed . Shower, sleep in them and hardly ever take off, and gold is solid. They are legit with affordable prices.

I have had a wildly different experience with BabyGold than other reviewers. I purchased multiple chains, earrings and a bracelet and love it all. It took me months to find a 14” chain, but Baby Gold nailed it. They are not cheap, but I personally find it high quality and worth the price. Their customer service is absolutely incredible. I had an issue with my order, and not only did they immediately respond to my inquiry, but also sent a replacement. I will continue to purchase from them, and highly recommend!

My husband and I have purchased thousands of dollars of baby gold products over the years. I’ve read many of the other reviews referencing the “poor quality”… call me ignorant but I love the BG brand. Recently, we purchased a box chain and I was honestly underwhelmed with the value of the product in comparison to the price, just not the standard I’ve come to expect. I called and left a message on Thursday and received a call back from Adrian first thing Friday morning. Without hesitation he offered me multiple options to rectify my disappointment. I was shocked at how easily the complaint was handled. Adrian was friendly and efficient, an excellent representative of the brand. I will be making my next BG purchase this coming week. I will be a baby gold customer for life.

The customer service at this company is the best I have received in…ever. I was able to speak with a human right away, no long wait times or frustrating pre recorded systems to get through. And even better than that, they were actually helpful. The customer service team continually communicated with me and made sure my order arrived in time for my special event. The cross necklace I purchased was absolutely beautiful, and I would recommend baby gold!

Low quality jewelry with no refunds they don’t make it clear that you can return but not get a refund. Since the quality was so poor I will be going through my credit card purchase protection because it is definitely a huge scam. The Huggies I got were too small for an adult ear and thin as foil. I didn’t even attempt to try it on out if concern it would break trying to open it.

They are definitely ripping people off. I bought the Miami Cuban link anklet and it was so light weight like everyone else said. It broke in less than 2 weeks. I just wore it for the first time today since it was supposedly fixed. It came apart again and it doesn’t even appear to have been worked on. It’s literally the same exact piece of “gold” broken when it was shipped back to them. Stay far way!!! This can’t be legal. They are a complete scam! I really wish I could upload photos of this anklet.