Good products and they made things right
I’ve been very satisfied with the BAC water and the quality of the products I’ve ordered. I recently paid $45.99 for overnight shipping, but unfortunately my package was delayed and arrived a few days later than expected.
I reached out about the delay and was told I would receive a $31 refund on the shipping once the package was delivered. There was a little delay in communication after delivery, which had me concerned for a bit, but they ultimately followed through and sent the refund as promised.
I really appreciate them honoring their word and making things right. Shipping delays happen, and what matters to me is how things are handled afterward. Overall, I’m satisfied with the products and resolution and will definitely continue ordering from them in the future.