Bakerboxx Avaliações 

68
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Purchased subscription for an Xmas present for my partner. She has repeatedly emailed to receive the box and has had nothing but apologies and guarantees that they will be sent out, even the promise o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Customer Service respond quickly and are very helpful. I look forward to receiving my subscription box every month. I would definitely recommend. Thank you.

Avaliado com 2 de um total de 5 estrelas

Bought a subscription for my daughter for Christmas, the first box arrived on time but for subsequent boxes I had to repeatedly chase. Excuses given were; I had not activated my subscription in time f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I received my first Bakerboxx on Friday and was excited to get started. The packaging looked great and the recipe card contained was straight forward to follow. I had a few initial questions - these... Ver mais


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 71% das avaliações negativas

Normalmente responde dentro de 2 semanas

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3,5

Todas as avaliações

(68)

19 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Had issues, but sorted

Bought a one off box on 08.05.2025. Emailed them 14.05.2025 as I heard nothing since purchasing. Two days later (16.05.2025) got a reply saying that they could either ship my box or give me a refund, I replied within minutes telling them to ship my box. Today is 20.05.2025 and the box wasn't shipped yet. Sent another email yesterday and got no reply. Will wait until the end of the week then do a chargeback with my bank.

Update: They shipped the box, it arrived the following day but it got damaged in transit.

Contacted them via email and they sent a replacement which arrived the following day in perfect condition.

Update 2: The buns are delicious! Will definitely order more.

8 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Didn't receive a confirmation email…

Didn't receive a confirmation email when I placed my order but customer service responded swiftly and the box arrived in a timely manner from when my order was first place, everything arrives clearly labelled and with everything you need to get baking with clear instructions

Would definitely recommend and if you have any issues just send them an email and I'm sure they'll sort it out like they did with mine

28 de abril de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Great product Poor service

Bought a 6 month subscription for my daughter. Great boxes and concept but unfortunately I had to chase several times for each box before it arrived. After being offered an opportunity to rectify the bad service received, the same issues continued. Sadly I won't renew what could be a great subscription and wouldn't recommend.

4 de maio de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

A gift

This was a gift so a little difficult to rate my experience. The first box arrived and I was happy with the content. I am awaiting my second box.

25 de março de 2025
Avaliado com 5 de um total de 5 estrelas

Recommended a Bakerboxx

I was recommended Bakerboxx by a family friend. We decided to sign up to the 3 month trendboxx subscription, this surely did not disappoint. The box this month contained a the deluxe chocolate fudge cake kit. Each box is filled with all the ingredients weighed out along with a step by step fool proof method chart with lots of tips on how to bake the goodies to perfection. I can honestly say, I was very impressed with how the fudge cake turned out, needless to say it was polished off within an hour or so by the family. A fantastic concept well worth trying. I look forward to receiving my next bakerboxx. 🙂

7 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

£103 for 6 flatbreads…

Bought this subscription for my husband’s birthday in November. First box arrived with the activation code, activated it and…..nothing.
Called six weeks later (January) to be told the subscription had been activated and then cancelled 15 minutes later (which was not true) and that’s why we didn’t get any more boxes. We were then PROMISED a box would be sent asap. It’s now April and guess what??? You’re right….we have received NOTHING. So I paid £103 for 6 flatbreads…
They are no longer answering the phone and the website claims to be under maintenance.
I have today asked for my money back via the bank.
I so wanted this to work out, I love new ideas like this and will always support small businesses, but not when they just take your money and run.

UPDATE
I’ve now received a phone call and email offering a full refund.

14 de novembro de 2024
Avaliação não solicitada
logotipo da Bakerboxx

Resposta da Bakerboxx

Thank you for your feedback. We genuinely understand your frustration, but we must strongly disagree with your comment suggesting that we are "running off with your money." This is simply not the case, and we take such accusations very seriously.

After thoroughly reviewing your account, we can confirm that the cancellation of your subscription was initiated through your dashboard on November 28, 2024, at 9:22 PM. This action was taken by you, not by us. We understand that this may not have been immediately apparent, but the cancellation was processed directly from your account, and we have clear records to support this. At no point did we intentionally cancel your subscription or withhold any service.

In addition, we have made several attempts to reach you directly to discuss and clarify the situation. We also have a recorded phone call with one of our colleagues earlier today, where the matter was addressed. We truly hope you will reply so we can resolve any confusion and ensure this issue is cleared up once and for all.

Regarding your concerns about the website, we experienced a brief period of essential maintenance today, which was quickly resolved. The website is now fully operational, and we sincerely apologise for any temporary disruption this may have caused.

We also want to make it abundantly clear that Baker Boxx is a legitimate and trustworthy business. We supply thousands of baking kits each year, and our goal is to provide quality service to all our customers. The cancellation of your subscription was initiated through your own dashboard, and we have always been transparent in our communication with you.

We respectfully disagree with your suggestion that we "took your money and ran." This is not at all reflective of how we operate, and we take great pride in providing excellent customer service. We are committed to resolving this issue and ensuring that you receive the full benefit of the service you paid for.

We hope this clears up any misunderstandings, and we remain available to assist with any further questions or concerns you may have.

In regards to the update comment regarding us offering a full refund - this is completely untrue, as explained via email to yourself we can not offer a refund until your bank has completed their investigations, unfortunately you never gave us a chance to refund as you went straight to the bank and this process can take a while to resolve as its completely out of our hands.

Thank you for your time, and we look forward to your response.

Kind Regards,

James

Avaliado com 5 de um total de 5 estrelas

Baking made easy

Was gifted the trend box for 6 months at christmas. Each box so far has been very easy instructions to follow and baked items have tasted delicious.
Its great to have everything provided already weighed out and ready for use.

5 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Gifted the 3 month subscription as a…

Gifted the 3 month subscription as a Christmas present and absolutely have loved it. I like how there is a variety of savory and sweet, I love baking and this is a great way to learn new recipes. Third box arrived yesterday and looking forward to baking my bagels.

22 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Well Done, Bakerboxx!

I ordered a 6 month Trend subscription for my 15 year old granddaughter last year and she has so enjoyed doing it she asked for another this year which will all be different recipes. She has reused the recipes and used them as a base to further develop her baking skills. Her friends are so impressed by her traybakes they are offering to buy them! I have just ordered a subscription for another granddaughter and am sure she will love it just as much. The company are always a delight to deal with and their customer support is very friendly and helpful. Well done!

28 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The Boxes never came ...

Sadly - this is lovely gift idea which was not very well done. Every time I have been due a gift box I have had to ring up the company to try and arrange delivery - usually twice. Seems like their system is not up to the task - such a shame. Be aware that you may be in for long hours contacting customer service

19 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect gifts

I had a glitch in my recent order/delivery. Bakerboxx had technical issues & were slow in response. However, they’ve been back to me, and all is now good.
I love the products & they make superb gifts.

19 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought this as a gift for my dad

I bought this as a gift for my dad. He wanted to turn his hand to baking now he is retired so this seemed like the perfect gift............and it was.
He has enjoyed baking and eating the end result. I have also enjoyed eating the end result. Looking forward to the next delivery.

24 de novembro de 2024
Avaliado com 5 de um total de 5 estrelas

Great Gift

I bought a Baker Boxx as a gift for my niece who is just getting into baking, She loved it! Everything came perfectly packed, with all the ingredients ready to go and the instructions were easy to follow. Definitely recommend for anyone who wants a fun, stress-free baking experience. Five stars!

2 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Delicious bread! Great service!

I recently tried BakerBoxx, and I couldn’t be more impressed! The delivery was incredibly fast, and the kit made it so easy to bake fresh, delicious bread at home. The instructions were straightforward and easy to follow, making it a perfect option for beginners or anyone short on time. The finished product was absolutely delicious, with the kind of quality you’d expect from a professional bakery. I’m already planning to purchase BakerBoxx kits as gifts for friends and family this Christmas – it’s such a unique and thoughtful gift idea. Highly recommend! Thank you x

29 de outubro de 2024
Avaliação não solicitada

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