I placed an order for a jacket with 2 different sizes expecting to return one in Apr 2025. Unfortunately I didn't realize I would be footing the bill for the international return shipping so I paid ov... Ver mais
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Veja o que dizem as avaliações
I have been waiting for the opportunity to review this site. It was my first experience and I spent not an insignificant amount. So I waited on pins and needles hoping that I would receive my mercha... Ver mais
A empresa respondeu
I ordered a pair of thom browne shoes and did receive it in a nicely wrapped package. The product is legit and authentic. The only down side which caused 1 star to be deducted is the relatively... Ver mais
A empresa respondeu
I was a bit skeptical with some mixed reviews out there, but my personal experience has been great. I’ve ordered from Balaan twice. One was a Gucci belt, just like what I bought from department st... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Balaan
Escrito pela empresa
BALAAN is Korea's No.1 luxury online platform, offering luxury products in collaboration with renowned European boutiques.
We provide high-quality luxury brand items at competitive prices, with an extensive selection across various categories.
Discover a variety of seasonal items and exclusive collections at BALAAN!
Informações de contato
Coreia do Sul
- care@balaan.com
- balaan.com
3,5
Bom
99 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
I am grateful that your store had the…
I am grateful that your store had the Arc’teryx vest I was looking for. Your service and shipping was great. The vest I received was in excellent condition. My only negative is that after I purchased the vest, the price went down considerably.
15 de janeiro de 2025
Resposta de Balaan
Dear Tina,
Thank you for sharing your positive review and for your kind words about your experience shopping at BALAAN.
We are happy to hear that you were satisfied with the service and product.
At BALAAN, we host a variety of renowned European boutiques, and each seller manages their own stock. As a result, prices may fluctuate in real time based on inventory levels, demand, and market conditions.
We believe this is the reason for the price change you experienced, and we will continue to do our best to ensure you have a convenient and satisfying experience with BALAAN in the future.
Thank you.
BALAAN
Quality item sent promptly thank you.
15 de janeiro de 2024
Resposta de Balaan
Dear Jalal,
We are truly delighted to hear that you had a great experience with BALAAN's service.
We are glad that you are satisfied with the product you received.
We will continue striving to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Nice product
7 de janeiro de 2025
Resposta de Balaan
Dear Josh,
We are truly delighted to hear that you had a great experience with BALAAN's service.
We are glad that you are satisfied with the product you received.
We will continue striving to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
I placed my order and sent an email…
I placed my order and sent an email regarding said order immediately. Receiving no response, I sent a second email inquiry regarding the same order and to this day, have received NO response.
This would definitely discourage me from ordering again from Balaan.
3 de janeiro de 2025
Resposta de Balaan
Dear Lisa
We sincerely apologize for the inconvenience caused by your recent order.
To enhance the quality of our customer service, Balaan consolidated its customer inquiry channel to care@balaan.com last year.
It appears that your inquiry was sent to our previous customer service email address, which led to it being overlooked.
We have just sent a confirmation email regarding your inquiry to your email address. Should you have any additional questions or requests, please feel free to reply to that email, and we will assist you promptly and with utmost care.
Thank you for your understanding.
BALAAN
Resposta de Balaan
Dear Janet,
We are truly delighted to hear that you had a great experience with BALAAN's service.
We are glad that you are satisfied with the product you received.
We will continue striving to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Resposta de Balaan
Dear YB,
We are truly delighted to hear that you had a great experience with BALAAN's service.
We are glad that you are satisfied with the product you received.
We will continue striving to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Great service
Great service! First of all, I could not find these paraboots anywhere and the only version I did find was the nubuck/suede version which I did not want. Secondly I found the boots, not only were these the boots I wanted, they were also available at a hefty discount! The delivery was prompt and Balaan gave me a free dust bag for the shoes. 10/10, would purchase again
2 de janeiro de 2025
Resposta de Balaan
Dear Osheen,
Thank you so much for your kind review and for expressing your satisfaction with Balaan's service.
As you mentioned, Balaan collaborates with renowned European boutiques to provide a wide range of authentic products at competitive prices, allowing our customers to discover rare and seasonal items that are often hard to find.
Additionally, all our products are delivered with Balaan's high-quality custom dust bags to ensure excellent care for your purchases.
We hope you enjoy your items and look forward to serving you again in the future.
Thank you once again.
BALAAN
Very cute and authentic bag
I was skeptical about ordering something from this website. I researched and ordered a bag that was no longer available in Celine. The shipping was fast, and the bag was authentic (3D-party-confirmed).
3 de janeiro de 2025
Avaliação não solicitada
Resposta de Balaan
Dear Customer,
We are truly delighted to hear that you had a positive experience with BALAAN.
BALAAN collaborates with renowned European boutiques to offer authentic products at reasonable prices. We strive to provide access to a wide range of unique items, including special seasonal collections, creative Korean brand products, and premium pre-owned luxury goods of exceptional quality.
We sincerely appreciate your trust and valuable purchase, and we look forward to serving you again in the future.
Thank you very much.
BALAAN
Great deal fast service would do…
Great deal fast service would do business with again
26 de dezembro de 2024
Resposta de Balaan
Dear Sergio,
We are truly delighted to hear that you had a great experience with BALAAN's service.
We are glad that you are satisfied with the product you received.
We will continue striving to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Resposta de Balaan
Dear Matthew,
Thank you sincerely for taking the time to leave your valuable feedback.
We deeply appreciate your trust in BALAAN and your purchase, and we are truly delighted to hear that you had a great experience with our service.
We will continue to strive to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Warning: Avoid This Platform!
Balaan claims a "200% authenticity guarantee," but they do not honor it. I was scammed with a counterfeit product, and their customer service refused to help. Don’t trust their policies—they’re just a marketing gimmick. Save your money and shop elsewhere!
2 de dezembro de 2024
Avaliação não solicitada
Resposta de Balaan
Dear customer,
We sincerely apologize for any inconvenience caused by our service.
To assist you promptly, we kindly request that you contact us at care@balaan.com with your order number.
Balaan collaborates with European boutiques to offer only genuine products. However, to address any potential concerns, we operate a 200% compensation policy and can proceed with an authenticity verification process upon your request.
As mentioned, please provide your order number, and we will be happy to assist you further.
Thank you for your understanding.
BALAAN
Resposta de Balaan
Dear Muath,
Thank you so much for taking the time to leave your valuable feedback.
We deeply appreciate your trust in BALAAN and your purchase, and we look forward to the opportunity for you to visit us again at any time.
Thank you.
BALAAN
Great shoes
Great shoes, much cheaper than other sites and I got them in a timely manner. I’ll shop at Balaan again!
16 de dezembro de 2024
Resposta de Balaan
Dear Heather,
Thank you sincerely for using BALAAN and for taking the time to share your valuable feedback with us.
We are truly delighted to hear that you are satisfied with your purchase.
At BALAAN, we collaborate with renowned European boutiques to offer authentic products at reasonable prices. We will continue striving to provide you with even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Resposta de Balaan
Dear Joseph,
Thank you so much for sharing your valuable feedback with us.
We are truly delighted to hear that the product you purchased suits you well.
We look forward to the opportunity to serve you again in the future.
Thank you.
BALAAN
You guys are not responding to give me…
You guys are not responding to give me return label to send item back that doesn’t fit . Still have no label
11 de dezembro de 2024
Resposta de Balaan
Dear Shezaad,
We sincerely apologize for any inconvenience caused regarding your recent order.
We have confirmed that your return request has been successfully processed and the product retrieval is currently underway.
Once again, we deeply apologize for the delay in our response.
We are committed to improving our system to prevent such inconveniences in the future and to providing faster and more accurate services.
Thank you for your understanding.
BALAAN
FAKE REVIEWS AND FRAUD ON PAYPAL
The positive review on trustpilot are fake!
We checked the IP and they made up the reviews!!!
Here is my story:
I bought a pair of Valentino shoes from them for $750 dollars. The shoes were large and I wanted to return them. Order #99330
I sent them 10 emails, eventually they replied but they wanted the item information (model, color, size) as if they did not know... then they disappeared!!
I was curious and I went to verify the shoes: they are 100% fake
I asked Paypal to get the refund and I discovered that when you buy from them, the site is setup to look like a personal transaction and not a vendor transaction!! It's a trap to get the money.
Paypal is investigating the case and I filed for fraud.
10 de dezembro de 2024
Avaliação não solicitada
Resposta de Balaan
Dear Gaia,
We sincerely apologize for any inconvenience you experienced with your recent order.
Upon reviewing your inquiry, we found that your message was sent over the weekend (KST), which caused a delay in our response. However, we confirmed that a representative replied to your inquiry the following day.
It has also been confirmed that the return process is currently underway, and we have provided a detailed explanation via email confirming that only genuine products were sold. Should you have any further questions or concerns, please do not hesitate to contact us at care@balaan.com. We are committed to improving our services to meet your expectations.
Thank you for your understanding.
BALAAN
I ordered a pair of thom browne shoes…
I ordered a pair of thom browne shoes and did receive it in a nicely wrapped package. The product is legit and authentic.
The only down side which caused 1 star to be deducted is the relatively slower customer response (something that the company has explained the delay was due to system issue i.e. 1 off problem hopefully)
Will buy again.
Order #102450
11 de dezembro de 2024
Avaliação não solicitada
Resposta de Balaan
Dear William,
Thank you for trusting BALAAN and making a purchase with us.
We truly appreciate you sharing your positive feedback despite the inconvenience you experienced, and we are glad to hear that you are satisfied with the product.
We will continue working hard to provide better service.
We look forward to the opportunity to serve you again in the future.
Thank you.
BALAAN
Great price, fast shipping
I have read many negative reviews about BALAAN but at the same time I did some research and found some news articles about them so I decided to take a leap of faith and placed an order of a REPRESENT tee which was going for a super low price. I was amazed by how fast it was shipped to me in Singapore by FedEx. The shipping charges of course were a little high.
I received my order in 4 days and the item is authentic. I will be shopping on Balaan again for sure!
9 de dezembro de 2024
Avaliação não solicitada
Resposta de Balaan
Dear Eric,
Thank you for choosing BALAAN.
BALAAN collaborates directly with renowned boutiques across Europe to provide authentic luxury products at competitive prices.
Particularly, identical items may be priced lower due to differences in demand across countries. In an effort to quickly sell inventory, some boutiques set prices lower based on demand trends in Korea.
Thanks to this structure, international customers can purchase authentic products at prices lower than those in their local markets.
We sincerely appreciate your warm encouragement and continued support. We remain committed to offering you even more satisfying shopping experiences in the future.
Thank you!
BALAAN
I got the wrong size of shoe
I got the wrong size of shoe, I contacted customer service to start the refund process, they state on their website that you have to return the item within 7 days or you don't get a refund. No-one has responded to me, this website is a scam.
6 de dezembro de 2024
Avaliação não solicitada
Resposta de Balaan
Dear Rachel,
We sincerely apologize for any inconvenience regarding your recent order.
Currently, your return is in progress, but it has been confirmed that the item has not yet arrived at the BALAAN CENTER.
Once the returned item is received at the BALAAN CENTER, it will be inspected, and we will promptly proceed with the refund process.
Thank you for your understanding.
BALAAN
SCAM
After placing the order, I noticed that the shipping fees were not reflected in the final price. I immediately contacted Balaan, requesting a refund of the $30 shipping fee or to cancel the order if the refund wasn’t possible. Despite this, I received no response.
Two days later, I got an email saying my order had been shipped—seriously? I had clearly stated that I wanted to cancel the order if the shipping fee couldn’t be refunded, but my request was ignored, and the item was shipped anyway.
It has now been four days since I received the package, and I still haven’t heard back from them. Absolutely unacceptable! I’ll be reaching out to PayPal to dispute the transaction.
Thank you, Balaan, for turning a simple issue into a complete nightmare. Stay far away from this company!
29 de novembro de 2024
Avaliação não solicitada
Resposta de Balaan
Dear Yun,
We sincerely apologize for the inconvenience caused regarding your recent order.
Due to an error with an external customer service application, some inquiries have not been synced to the Balaan CS system and were unfortunately missed.
We are aware of the issue and are working with the external CS app development team to resolve it as quickly as possible. In the meantime, please contact us directly at care@balaan.com with your order number, and we will ensure your request is addressed promptly.
Thank you for your understanding.
BALAAN
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