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Balance Coffee Avaliações 

396
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Coffee bean selection received in good time, however disappointed that 3 of the 5 bags of beans roasting dates were over 2 months old. Will not be buying from Balance again, will stick with local roas... Ver mais

Avaliado com 5 de um total de 5 estrelas

Coffee quality is outstanding but beyond this, the company is built on great values and commitment to producing a toxin free, high quality product above profit. Everything is on point from customer se... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service. I had a small issue on ordering, got in touch with them and it was dealt with very swiftly which I hadn’t expected as it was the weekend. Can highly recommend the coffee t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am happy about the coffee being mould-free and having the confidence of a coffee product with the best, carefully and meticulously prepared. It has a wonderful aroma and taste and will recommend to... Ver mais

Detalhes da empresa

  1. Torrefação de Café
  2. também em
  3. Atacadista de Café
  4. Fornecedor de Cafeteiras
  5. Loja de Produtos Saudáveis
  6. Venda de Café

Escrito pela empresa

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

396 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 78% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(396)

112 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great team and good coffee

17 de abril de 2025
Avaliação não solicitada
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Resposta da Balance Coffee

Thanks, Rachel! We really appreciate your kind words and are so glad you’re enjoying the coffee! ☕️

Avaliado com 5 de um total de 5 estrelas

Outstanding coffee and customer service!

I have been ordering with Balance for several months now and not only is their coffee outstanding in terms of quality and taste but their customer service is also fantastic! I would highly recommend giving them a go! We love the Darkfire brand as its delicious!

3 de abril de 2025
Avaliação não solicitada
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Resposta da Balance Coffee

Thank you, Bee! We're so grateful for your continued support and thrilled to hear you love the Darkfire blend as much as we do! ☕️

Avaliado com 5 de um total de 5 estrelas

Best coffee beans in London

So far the best coffee beans I've managed to get my hands on in London. We have a repeating order for the "Dark Fire Energy" and "Rotate" variants - can't decide which is better...

Great coffee, great service 👍

10 de abril de 2025
Avaliação não solicitada
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Resposta da Balance Coffee

Thanks so much, Roberto! We're thrilled to be your go-to coffee—can't wait for you to continue enjoying both blends! ✨

Avaliado com 5 de um total de 5 estrelas

The coffee was delivered quickly

The coffee was delivered quickly, well packaged. I had ordered an espresso grind which unfortunately was not suitable for my coffee machine. Balance Coffee were so good when I emailed and explained my dilemma, and they arranged for a return and replacement. They also advised a more suitable grind for my machine, which they have now sent to me. They have been so helpful throughout and I look forward to trying the coffee soon!

31 de março de 2025
Avaliação não solicitada
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Resposta da Balance Coffee

Thank you, Christine! We’re so glad we could help and are excited for you to enjoy the perfect brew. Your feedback means a lot to us! ☕️

Avaliado com 5 de um total de 5 estrelas

What an obliging company Balance Coffee…

What an obliging company Balance Coffee is. Quick to respond to adjusting deliveries but most important Great Coffee — the best I’ve ever had
Smooth with all the nasties taken out .
Everyone who has it in my house loves it
Can’t recommend it more highly
Amazing choices of flavours and add ons. Try it.

29 de março de 2025
Avaliação não solicitada
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Resposta da Balance Coffee

Thank you so much, Janis! We’re over the moon to know you and your household are loving the coffee—cheers to more coffee sessions! ☕️

Avaliado com 5 de um total de 5 estrelas

Happy with the outcome and service

Happy with the outcome and service. Balance Coffee are always helpful, prompt and courteous when dealing with order issues. I rarely sign up to subscriptions but this is one product and one company worth my time, investment and commitment.

26 de março de 2025
Avaliação não solicitada
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Resposta da Balance Coffee

Thank you, Charlie! We're honoured to have earned your trust—your support truly means everything to us. 🙏🏻

Avaliado com 5 de um total de 5 estrelas

Thank you for caring about what matters

Delicious coffee – first one I’ve ever had that didn’t need milk. Just had that perfect flavour you always imagine coffee should have (like in movies). Now I’m thinking maybe the bitter taste in other coffees was because they weren’t pure. Love that this brand actually tests for all the nasty stuff. Really makes a difference – thank you!

27 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Balance Coffee

Thank you, Angela! It’s amazing to hear how much you’re enjoying the purity and flavour—your words mean a lot to us! Cheers ☕️

Avaliado com 5 de um total de 5 estrelas

Getting started

I had the starter pack and wasn't disappointed 🙏🕺

19 de março de 2025
Avaliação não solicitada
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Resposta da Balance Coffee

Thank you, Matthew! We're so glad the starter pack hit the mark—here’s to many more great brews ahead! ☕💫

Avaliado com 5 de um total de 5 estrelas

Excellent company

The excellence of customer service, the informative website and the very high quality of coffee all contribute to a pleasurable purchase experience. I found the coffee clean and free from contaminants -as the website points out. A very drinkable coffee (Stability Blend) with a touch of citrus that appeals to me. I tried making the coffee with aeropress, stove top and bean to cup ristretto and all methods produced a most satisfactory taste and mouthfeel. Pleased to recommend Balance Coffee most strongly.

20 de março de 2025
Avaliação não solicitada
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Resposta da Balance Coffee

Thank you so much, Crosby! We're grateful for your thoughtful feedback and thrilled to know you’re enjoying the Stability Blend across all your brew methods. Cheers! ☕️

Avaliado com 5 de um total de 5 estrelas

I purchased three different types of…

I purchased three different types of beans and the Lions Mane Elixer from Balance. Royal Mail had some delivery issues however the support in helping to resolve them by the team at Balance was excellent. The coffee is Deee-licious - I've only tried the Rotate Espresso so far and it tastes exactly as described. I normally shop around to see what is new on the market but I will be a repeat customer from these guys. Don't miss out - try them.

26 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Balance Coffee

Thank you so much, Ribeana! We're thrilled to have you with us and can’t wait for you to try the other blends too—your support means the world to us. ☕🧡

Avaliado com 5 de um total de 5 estrelas

Nice refund or cancellation policy

Nice refund or cancellation policy

15 de março de 2025
Avaliação não solicitada
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Resposta da Balance Coffee

Thank you, Jay! We do our best to keep things smooth and hassle-free. 😊 Let us know if you ever need any help!

Avaliado com 5 de um total de 5 estrelas

I love this coffee

I love this coffee. When I finished my subscription bag early i had to go back to my old premium supermarket stuff and did not enjoy it half as much. Great beans guys ☕️

10 de março de 2025
Avaliação não solicitada
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Resposta da Balance Coffee

Thank you so much for your kind words, Tom! We're thrilled to hear you’re loving the coffee. ☕️✨

Avaliado com 5 de um total de 5 estrelas

Great products and service

Great products and friendly, helpful customer service!

6 de março de 2025
Avaliação não solicitada
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Resposta da Balance Coffee

Thank you so much for the wonderful words, Julienne! We are happy that you are enjoying the coffee! Cheers ☕️

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Customer service was excellent.

New coffee arrived with no concern, packaged well, and prompt delivery. Brewed well and tastes good. Will use again.

5 de março de 2025
Avaliação não solicitada
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Resposta da Balance Coffee

Glad to hear you’re happy with your order, Paul! We appreciate your support and look forward to serving you again. ☕😊

Avaliado com 5 de um total de 5 estrelas

Lions Mane gets me focused for the day

I love a cup of lions mane coffee every morning. I am so much more alert and on my A game, genuinely feel like my brain has been flossed :)
It is a quality coffee and whilst it may seem a bit pricier than your supermarket roast it is worth the money and so much cheaper than a daily shop bought coffee. Love it!

4 de março de 2025
Avaliação não solicitada
logotipo da Balance Coffee

Resposta da Balance Coffee

Thank you for your amazing feedback! We're thrilled to hear you're enjoying the coffee and feeling the benefits. Your support means a lot to us! 😊☕

Avaliado com 5 de um total de 5 estrelas

Love it the Coffee, easy Customer Service

I really enjoy the coffee, but I never really realised the actual benefit of it until recently when I ran out.
The company have been great to deal with Via email and fast to respond, easy to make changes to my subscription.
Looking forward to never running out again!

3 de março de 2025
Avaliação não solicitada
logotipo da Balance Coffee

Resposta da Balance Coffee

Thank you for your kind words, Mike! We're so glad to hear you've had a great experience with us. We appreciate your support and look forward to keeping you stocked with your favorite coffee! 😊☕

Avaliado com 5 de um total de 5 estrelas

My wife bought me an aero press and a…

My wife bought me an aero press and a few packages of Balance's coffee. Fast to brew and tastes delicious.

Recently, bought new coffee from the shop on my own, but accidentally picked whole bean coffee. Wrote the team about the mistake and they quickly updated my order. Thanks!

28 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Balance Coffee

Thank you for your support, Oleg! We're so glad you're enjoying the coffee and that we could help with your order. Happy brewing! ☕😊

Avaliado com 5 de um total de 5 estrelas

I can definitely recommend this company…

I can definitely recommend this company and the products I have tried so far. The coffee tastes clean, not bitter at all, and well-balanced. It is important that they test it for mold, heavy metals and other contaminants which are present in so many other brands. Delicious--a true pleasure!

20 de fevereiro de 2025
Avaliação não solicitada
logotipo da Balance Coffee

Resposta da Balance Coffee

Thank you so much for your kind words, Ingrid! We're thrilled to hear you're enjoying the clean, well-balanced taste of our coffee. Your support means the world to us! ☕

Avaliado com 5 de um total de 5 estrelas

Excellent customer service!

When we experienced a recent delay in receiving our shipment from Royal Mail, Balance Coffee made things right by sending an overnight replacement order. They were professional, apologetic and responsive. Excellent customer service + fabulous coffee = Loyal repeat customers!

14 de fevereiro de 2025
Avaliação não solicitada
logotipo da Balance Coffee

Resposta da Balance Coffee

Thank you for your kind words, Lisa! We're glad we could make things right and truly appreciate your support. Enjoy your coffee! ☕

Avaliado com 5 de um total de 5 estrelas

Amazing coffee

Amazing coffee, wonderful company ethos.
Highly recommended x

17 de fevereiro de 2025
Avaliação não solicitada
logotipo da Balance Coffee

Resposta da Balance Coffee

Thank you for your kind words and recommendation! Cheers to more coffee sessions ☕

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