Coffee quality is outstanding but beyond this, the company is built on great values and commitment to producing a toxin free, high quality product above profit. Everything is on point from customer se... Ver mais
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Coffee quality is outstanding but beyond this, the company is built on great values and commitment to producing a toxin free, high quality product above profit. Everything is on point from customer se... Ver mais
A empresa respondeu
Fantastic customer service. I had a small issue on ordering, got in touch with them and it was dealt with very swiftly which I hadn’t expected as it was the weekend. Can highly recommend the coffee t... Ver mais
A empresa respondeu
SCAM site. no sign of order. I placed the order for a coffee lover for their birthday, the order qualified for free 1-2 day delivery as it was over the spent limit. 3 days letter the coffee h... Ver mais
Over a year of regular purchases with Balance Coffee, I haven't had a single issue. The team always responds instantly and resolves every request positively. The coffee quality is close to excellent,... Ver mais
A empresa respondeu
At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.
Fresh healthy coffee, delivered with zero risk
Balance Coffee, 167-169 Great Portland Street, W1W 5PF, London, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Customer Service
First time using Balance Coffee, had an issue which was responded to and resolved very quickly indeed, very impressive customer service.
As yet I haven’t tasted to coffee, but I hear great things which is why I wanted to try.
I’ll be back to review once I’ve tasted the goods 😊

Resposta da Balance Coffee
I love my Balance Coffee every morning, the website is informative, ordering and delivery easy and efficient, their Coffee is the best I've had, clean and rich flavours safe in the knowledge that it's mycotoxin free.

Resposta da Balance Coffee
I needed to return a product and it was dealt with extremely efficiently and professionally.

Resposta da Balance Coffee
I become a regular subscriber as I love the coffee so much.
Great customer service and makes the whole experiences so pleasant.

Resposta da Balance Coffee
This is the first brand i have tried online. After much research balance coffee stood out to me as the flavour variety looked fantastic! It’s clean, organic and mould free coffee without the crashes! Since i switched to this brand i have compared others and the taste and quality just isn’t the same. I have a sensitive gut & this coffee doesn’t irritate it at all, I no longer feel fatigued after my morning coffee and truly enjoy it’s unique flavours! I am now a balance coffee kinda girl! Definitely found the one i trust!

Resposta da Balance Coffee
Great, fresh beans and a great story behind this business. Great customer service as well.

Resposta da Balance Coffee
Excellent product! Clean organic mold free with a great taste. Appreciate the quality of the product.
Exceptional customer service.

Resposta da Balance Coffee
I ordered coffee in mid June. In mid July I received another Kilo of same that I hadn’t knowingly ordered. When I then checked my e mails I saw references to a subscription. That was first I knew about it. On Sat 17th July I rang their number. It didn’t ring. Subsequently sent at least 2 messages that disappear into the aether and leave no record.
Phoned on following Monday: Voicemail referring me to some info@ location that I couldn’t e mail.
Their communication is one way. Absolute joke and yet the feedback is generally good.
Update: Have since received several e mail apologies and the company has refunded the payment even though I did apparently order a subscription.

Resposta da Balance Coffee
Great tasting coffee and great customer service! Super responsive and friendly

Resposta da Balance Coffee
I searched online over the weekend for a healthy coffee with no toxins including mold, and came across Balanced Coffee. After looking around the website I was happy to place my order which was actioned immediately.
I recieved my order this morning, and have already enjoyed my first cup, which was better than I could have wished for.
When the time arrives I will certainly be reordering from this company. Really lovely coffee and great personal service too.

Resposta da Balance Coffee
Love this coffee - fantastic taste & wonderful customer service!!
Extra bonus it’s healthier for you & love the little samples to try out x
Would highly recommend- look forward to my morning treat , and don’t need to step out for it !!

Resposta da Balance Coffee
Not only do they supply high quality coffee, If you’re unlucky enough to encounter an issue, they will sort it out promptly and efficiently. Highly recommended.

Resposta da Balance Coffee
This company makes the perfect coffee for people who are looking for clean toxin and mould free coffee. This was the first time I’ve purchased coffee from them and it was a very good experience right from ordering to delivery. The customer service is very good and also the communication about my order was excellent. I’ve been very impressed so far and would definitely recommend Balance Coffee.

Resposta da Balance Coffee
Being a coffee lover and starting a low tox health journey a little while ago I was so happy to discover I didn’t have to compromise on coffee. The dark fire energy tastes amazing, the subscription makes sure you have more than enough for a month (mine lasts about 6 weeks with my coffee machine) and the customer service here is second to none.. also the free elixir samples are a really generous touch! Can’t fault you guys thank you so much ☺️

Resposta da Balance Coffee
Being a coffee lover and on my own health journey, decided to invest in quality coffee from Balance to start. Only just opened my Stability blend and looking forward to trying their blends to compare soon.
In addition, I love the owner's obsession with the huge health benefit of mushrooms and will be monitoring my Chaga elixir over the next few weeks.

Resposta da Balance Coffee
I bought a second batch, this time going for the Stability blend. A really good morning coffee. Not as potent as the darkfire blend but a bit more subtle.

Resposta da Balance Coffee
Absolutely Fantastic Coffee and Service
I've been blown away by both the quality of the coffee and the outstanding customer service from this company. The beans are incredibly fresh—you can smell the richness as soon as you open the bag. Every cup is smooth, full of flavor, and clearly roasted with care. You can really taste the difference.
On top of that, the customer service is exceptional. The team is friendly, responsive, and genuinely passionate about what they do. My order arrived quickly and was beautifully packaged.
If you're looking for high-quality, freshly roasted coffee and a company that truly values its customers, this is it. Highly recommended.

Resposta da Balance Coffee
I have a monthly subscription with Balance and the service is excellent. Whenever I have had a query about a delivery or anything like that, they are so quick to respond. Great service as well as great coffee!!

Resposta da Balance Coffee
Great tasting, toxin free coffee. Efficient and friendly service too!

Resposta da Balance Coffee
Although i haven’t tasted the coffee yet i am writing this on the back of exceptional customer service and fast delivery which is very rare these days. Emails were answered fast, there was no spamming and i was informed about my parcel by the company, all the way to my door. Thank you

Resposta da Balance Coffee
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